Divan Bed Warehouse 

This is my second time on here. I bought a faulty bed in September. They didn’t pick it up until November & still no refund. Just realised they’ve ceased trading. So, at this point they’ve known exactly what they were doing and were on a quest to steal as much as possible from customers. Were in breach of law when the time scales for a refund lapsed. Got generic robotic answers via email “ thanks for your patience” etc nobody answers phones, being dismissed appalling customer service
I never used a credit card so can’t do a chargeback and now the best part of £1k down. I don’t think I’m the only one.

Awaiting a refund, they have stopped responding and noticed the website is no longer active. The worst service I’ve ever experienced. Hope anyone waiting also can get your money back via your bank/card providers.

This company is very unprofessional. They sold me a bed, which was very poorly made by getting my money back. It's nearly been a month and a half, and I ve still not received my money back from them.This company is a rip off shop for these people.You can't even get through to them.Either waste of time

Worst customer service and delivery ever!

Bed 5 hours late to be delivered (midnight) so couldn't be moved to room.

Have been waiting over a month for the bed to be collected as promised. Customer service awful. Didn't turn up when said they would to collect the bed. They don't answer their phone, they don't answer emails, they don't answer messages.

I wish I'd never used this company.

SCAM & JOKE of a company!! Delivered a bed that didn’t match description all parts of the bed are different colours and fabric… it’s been 1 month and they still haven’t resolved the issue nor have I had a replacement or refund! So…. Looks like their website or telephone no longer works … not suprised after they’ve had that many complaints from all of their customers ! They steal your money and either don’t deliver goods or don’t replace faulty items! Keep sending every one the same generic emails…. I wish I had paid by credit card and wish I’d read reviews before letting them take my money! How they have been trading for so long and got away with STEALING after complaints to trading standards I have no idea! They put you on hold for up to an hour when trying to call them and then line cuts off…. Absolute bizzare, just look at their address it says Manchester but has the postcode of Birmingham

Still no communication for this terrible company. Have now claimed back the cost from my credit card company. Divan Bed Warehouse challenged this (eventually) and still lost! However, we are left with a damaged superking bed and an awful superking mattress which is lumpy and like sleeping on straw. Now have to start again and repurchase elsewhere, but still left to get rid of this terrible bed at our cost. Have reported this company now to Trading Standards. This is my 4th review and still no communication. Avoid at all costs!!!

this company is a scam, do not use!!!

delivered my bed in NOVEMBER and half assembled as there were missing parts. refused to come back and fully assemble or send out the parts. they rescheduled an assembly for December 14th but failed to show up and I had to chase them down. have stopped replying to emails or answering calls, it’s been 2 months since I ordered the bed. DO NOT USE.

They cannot get it wrong more than it aready is .i ordered a double bed from theses scammers.they gave me a delivery date which was 12 th dec only to get a phone call saying their van brokedown .so i email them several time to see when it was going to be deliveted. so requested a refund only to be told 30 days .
.but got nowhere with that .so afternew year i emailed them again they was saying they are sorry but the accounts are dealing with it .the next day i got another email from them saying to go throughyour bank has they have cease trading . So got in touch with bank the next day told them everything the money was put in my bank while i was on phone to them . So that why the website down .i dont believe for a minute they have cease trading i thing they are laying low for abit and change name of the company .if you google where it his it shows you a scruffy house . DO NOT BUY FROM SCAMMERS

They are scammers. Everyone who has been ripped off should contact action fraud

Awful !!!! They have had my money since November , failed to deliver 3 times ! Then issued a refund that has still not reached me !! Do not use

DO NOT GIVE YOUR MONEY TO THESE SCAMMERS 4 months of hell and they stole my refund!!! £700

I ordered a bed in June 2025, their site clearly states base 14" deep and mattress as 11" deep, after the bed arrived I noticed it was not as high as one I already had from them a couple years earlier, so I measured the new bed, the base was only 12 & 1/2" high and the mattress was only 9" I rang and emailed with no response, when I finally got hold of them in Oct I was told the window of opportunity for a replacement had expired, in Nov/Dec they agreed to give some compensation as the bed was not as ordered or described, since then they are now not answering my emails to agree the compensation. AVOID THIS COMPANY AT ALL COSTS

Ordered bed on 1st Dec with 3-10 days estimated delivery. Was given a delivery date of 15th Dec which was cancelled. They changed the delivery date to 16th Dec and confirmed that morning so i tookthe day off work and got rid of my old bed to make way for the new one. Then reveived a message in the afternoon to say the delivery van had broken down so delivery wouldnt be happening. Contacted them again after Christmas chasing delivery and was told wouldnt be happening till January. In the meantime received an email asking me to rate the recent delivery which didnt happen. Now found out the company has ceased trading and can't issue a refund and i have to go through my bank. Avoid this company at all cost if they start trading again under the same or a different name. Scammers.

I have just read that the company has ceased trading; I'm not surprised. I am waiting for a refund after paying for the bed assembly which wasn't carried out.
The bed was delivered with black grease marks and it will never be exchanged now!
The very worst company that I have ever dealt with. I should have carried due diligence before I ordered.

Ordered my bed at the end of November. Delivered 4 weeks later but did not deliver all of it.

Despite serval chases and promises I am still sat with the bed in my hallway. We had to navigate around it all Christmas.

I have asked for a refund and a return. They said they would but nothing yet - no return date confirmed and definitely not received a refund. It’s now 6 weeks from order and I’m sick of walking around a bed frame and chasing them.

I’m beginning to think it’s a scam. I paid on my credit card luckily so I will be asking them to refund me if I don’t get anywhere this week.

64 Days - NO REFUND & no bed
This company is seriously in breach of the consumer act. Beware - we have now contacted the Office of Fair Trading. Original order cancelled after delivery delayed and delayed and then no show at all and no communication. Multiple chasing, multiple confirmation that we will be refunded.

ordered dec 1st delivery arranged for 15th then got email to say due to vehicle breakdown bed coming early - on the 12th. didn't arrive no response to email or call to them or falcon2man the distribution company. now got an email to say they have stopped trading. please don't waste your money though the website has been taken down this morning.

❗️AVOID❗️ Do not buy from here. late november a bed was ordered with klarna. funny enough 2 weeks later our delivery time slot was due same day as the second payment was payed. after ringing and half an hour of just hold music, no email responses a case was opened with klarna. over a month later and received an email from them apologised, told me they’re out of business and didn’t have our money, and wouldn’t be giving us our goods we payed for. took it further through my bank and luckily they got my money back. This is either a very clever scam or the most unprofessional unacceptable company ever. please do not waist your time and money!

Exactly the same story as Ashley, phone calls and emails with no response until today. Got an email more or less about getting a refund, website is now not available

After weeks of chasing my delivery they responded with this today. Might be helpful for anyone still expecting a delivery.

Dear Customer,

Firstly we must apologise for the delay and also the slow response to your queries.

We are writing to inform you of an important and unfortunate update regarding our business.

Due to a decision taken by our payment processor to place a 90-day hold on all incoming customer payments, we have been left unable to access funds required to continue trading or fulfil outstanding orders. As a result, we have had no option but to cease trading with immediate effect.

We want to be completely transparent:
all customer payments are currently being held by the payment processor, not by us. We do not have access to these funds and are therefore unable to issue refunds directly.

How to recover your payment in the fastest way

The quickest and most reliable way for you to recover your funds is to raise a chargeback with your card provider or bank.

When submitting your chargeback, please select a reason such as:

Goods not received, or

Merchant unable to fulfil order / business ceased trading

Your bank will then recover the funds directly from the payment processor.

What we are doing

We are actively engaging with the payment processor to resolve this situation, however their stated timeline remains up to 90 days, which is not commercially viable for us and does not provide customers with a timely resolution.

We are truly sorry

We deeply regret the inconvenience and distress this situation may cause. This outcome was not anticipated, and we understand the frustration it creates. Our priority is ensuring customers recover their money as quickly as possible. As you can imagine due to powers beyond our control this situation has shattered our lives and all those involved in the company. Having provided and delivered thousands of products to customers over the years its truly heart-breaking we are in this position.

If your bank requires any confirmation from us to support your chargeback, please contact us at:


Thank you for your understanding.

Kind regards,

Divan Bed Warehouse