Divan Bed Warehouse 

Do Not order from this company, delivery never arrived we’re told they had broken down. Communication was extremely poor, told refund would take 30 days and we are now being to told to contact our bank and do charge back. Avoid this company at all costs!

I placed an order 3.12.25 I have had to constantly chase for an update as I have still not received my order after 3 weeks or been given an ETA. I asked for an update by email 5.1.26 again for an ETA to be given by the close of business and I was informed my order has been cancelled. They also informed me they have started the refund process. Today I received an email after I emailed them to say I’m looking forward to my refund as the service is shocking they then informed me they will not be processing my refund as they have gone into liquidation with immediate affect. The website has now disappeared. I have contacted my bank to start the process of hopefully a refund that could take months. Silly me ah

Ordered bed 1.12.25 time stated 3-5 days received text confirming delivery 16.12.25 (11:00 - 14:00).
No delivery arrived, no phone call, nothing.
Emailed them the same day to be told there was a delay with their shipping company & that a new delivery date will be arranged soon.
Over a week later I chased for an update, only to be told that the order had been cancelled and that a refund has been issued (Joke).
On top of that, I received an email today telling that the company is no longer trading and that the "payment processor" has placed a 90 day hold on all incoming customer payments.
Told me the best way to get my money back be to request a "charge back" from my bank!!!
DISGUSTING SCAMMERS!!!!

I was offered a refund last week today I received an email they have gone into administration, I also received emails offering massive discounts on further sales.

Still waiting for a refund for my daughter, over £400 emails sent i don't know how many times to be told via email rest assure she will get her refund, I have call logs to show how many times I try to call them using all 3 options and they are experiencing high number of calls even at 6.14 this morning which says it all about this company I have even recorded the 1st call i had ever made to them and that was the last call I could ever make
Still Ongoing bed was ordered November 2025 and the 2 man delivery is so poor as I still have proof that they sent my daughter a message confirming times which she did and when I 1st go though to the company they told me the bed wasn't even on the van
Poor poor poor

Ordered a headboard at the end of November and was told it would be delivered on 18th Dec. Shock as like many waited in all day and it didn’t arrive. I emailed and called multiple times to finally get a response on 21st December saying they were waiting for their delivery partner to provide a date. I chased again on the 23rd and asked to cancel my order and they agreed but stated it would be 30 days.

Received an email about an hour ago saying they’ve ceased trading with immediate affect and to go through the card provider and do a charge back. Thankfully I paid with Klarna so it’s currently on hold with them and I’ve not had to fork out any money. Absolute joke of a company.

Not a huge amount to add to reviews below. Order cancelled; company now insolvent; contact your bank to try and recoup. Hundreds of pounds down the drain and one very upset son who was excited about getting his new bed.

Avoid using this company at all costs, as they appear to be experiencing serious financial difficulties that will likely place them in liquidation in the very near future. Like many other reviewers, I thought I was entering a bona fide contract to buy a bed, but it never materialised, and following the usual chase-up messages, I was advised my order was cancelled and that a refund would take 30 days. The following day, I received a further email advising me of the company's financial difficulties and that any refund might take 90 days. IF YOU PAID FOR YOUR BED USING A DEBIT OR CREDIT CARD, CONTACT YOUR BANK AND ASK FOR A CHARGEBACK!

Has anyone actually received their money back from this company?
Why do they say it takes up to 30 days for refund, never heard of that except after 30 days maybe my customer rights change.looks like they never actually deliver anything!

2nd attempt to deliver legal documents to Divan Bed Warehouse at their registered company address, which is an unstaffed private house in a Birmingham housing estate. There is still no answer. Divan Bed Warehouse is owned by parent company IYR Trading Ltd who hasn't updated its public financial information to company house for over two financial years, and whose Director (easily traceable on companies house website) is also Director of Bed Frame Warehouse, trading from another address in Birmingham. There is also another company, Kingdom Assets and Estates who changed their registered address from Bed Frame Warehouses address in Birmingham to Divan Bed Warehouses unstaffed address in Birmingham. They are also linked to another company Zenith and Zass Group LTD who are also operating from Bed Frame Warehouse registered address in Birmingham. Avoid all of these companies like the plague, or you will be scammed. Their delivery company is Falcons to men and is not registered as a UK company. Tomorrow I will list all the linked companies that have been dissolved.

This company is a scam . Ordered bed and paid for assembly, upon delivery falcon team said hecwas not trained to assemble bed . Bed and mattress returned . Almost 2 months calling and emails regarding my refund of 528.71 . Nothing yet ! They are s scammers and I cannot understand how this company is still operating .. did anyone get an email today from them stating they have to cease operations and all funds are with their payment processor for up to 90 days and to file charge back with card company . Is this true ? I have opened a dispute with my credit card company for refund ! This company needs to be shut down and owners jailed ! They are the biggest scammers out there . Stay away everyone ! Josefina keeps lying and saying my refund has been processed and she is chasing finance team ! They are all scammers and very deceitful ! Spread the word to stay away one and all !

NEVER BUY ANYTHING FROM THIS COMPANY!!

Dear Customer,

Firstly we must apologise for the delay and also the slow response to your queries.

We are writing to inform you of an important and unfortunate update regarding our business.

Due to a decision taken by our payment processor to place a 90-day hold on all incoming customer payments, we have been left unable to access funds required to continue trading or fulfil outstanding orders. As a result, we have had no option but to cease trading with immediate effect.

We want to be completely transparent:
all customer payments are currently being held by the payment processor, not by us. We do not have access to these funds and are therefore unable to issue refunds directly.

How to recover your payment in the fastest way

The quickest and most reliable way for you to recover your funds is to raise a chargeback with your card provider or bank.

When submitting your chargeback, please select a reason such as:

Goods not received, or

Merchant unable to fulfil order / business ceased trading

Your bank will then recover the funds directly from the payment processor.

What we are doing

We are actively engaging with the payment processor to resolve this situation, however their stated timeline remains up to 90 days, which is not commercially viable for us and does not provide customers with a timely resolution.

We are truly sorry

We deeply regret the inconvenience and distress this situation may cause. This outcome was not anticipated, and we understand the frustration it creates. Our priority is ensuring customers recover their money as quickly as possible. As you can imagine due to powers beyond our control this situation has shattered our lives and all those involved in the company. Having provided and delivered thousands of products to customers over the years its truly heart-breaking we are in this position.

If your bank requires any confirmation from us to support your chargeback, please contact us.

Thank you for your understanding.

Kind regards,

Divan Bed Warehouse

Bad and dishonest company.
This company does not deliver, you cannot access them to complain and now they have declared themselves bankrupt once again thereby losing all their customers money. Run for the hills faster than you've ever run before!!!! DO NOT BUY FROM HERE.

The worst experience ever! - Don’t even bother with them.

I ordered like most of the other negative reviews on here over the Black Friday sale, awaited for a delivery date, it was given, the date changed once, which was fine, and the time changed the day before from a slot to all day, I stayed in the full day due to receive the bed.

Needless to say the bed never got delivered, i tried to call both the delivery company falcon2man and divanwarehouse was on hold on there telephone systems for over 1 hour on both, no answer. After emailing 3 times, on the 16 dec and no response, finally we got them to answer the phones, Apparently they tried to delivery, but we wasnt in, although we clearly was, the reply was simply we will try to redeliever and will be in contact.

Don’t ever expect them to contact you!

I emailed back today 6 jan to find out when the communication for the delivery was, and they just turn around to stated sorry we have cancelled the order!

So after 2 months of waiting, the order was just cancelled for no reason from me.

Then to top it off they said we will refund you, but it will take 30 days to refund.

DO NOT USE, DO NOT TRUST ANYTHING THEY SAY.

After placing my order a month ago, received a delivery date in December 2 weeks after the order was made… delivery being between 7 and 10am. Waited and waited, tried calling numerous times both delivery company and this company. After around 10 attempted calls I gave up and lost hope of delivery. Got an email midday to say there’s a ‘delay’ at the warehouse?!?! 2 weeks of back and forth with this company still no timeframe for bed to arrive then got an email to say order cancelled and refund could take up to 30 days?!?! Replied that 30 days is not good enough - would be a total of 60 days from placing the order to getting the money back. Just keep getting generic email responses, one even addressing me with the wrong name. Apparently refund has been escalated to finance department…. We will see. Avoid this company like the plague absolutely awful.

AVOID THESE SCAMMERS!!!!!
I wish I read reviews before ordering. This has been the worst nightmare ever. Ordered 2 beds from divan bed warehouse on the 17th of November. One bed was set up (shocking quality) the other came with the wrong part and as such couldn’t be set up. This was a huge disappointment as it was meant to be a surprise for my daughter. The parts were left in my daughter’s room and they promised to come back with the correct part to set the bed up.
As at today (06/01/2025), no bed and no refund. I’ve sent several emails and made multiple phone calls and still get the same BS ‘we are waiting for confirmation from the delivery team’. They claim this is a different company but that’s false. It is clearly the same company.

I’ve ordered another bed and now forced to store the king size headboard, mattress and parts in my home which is a massive inconvenience.

I’ve resulted to starting a charge back with my credit card company and will have to arrange for removal and disposal of the parts as I can no longer live with the inconvenience of having this in my house. I’ll probably up in court to claim back expenses for disposal etc.

My advice to potential buyers - AVOID THESE SCAMMERS. The bed that was set up is of SHOCKING QUALITY. Staples are already coming off and the mattress is already sinking in. Spend that little bit extra and go for quality that will last.

For those already experiencing issues, raise a dispute with your bank or credit card company so that these scammers will be blacklisted. It’s the only way you’ll get your money back without having the run around.

So far I’ve sent 20+ emails just for records purposes incase we end up in court. I can’t even count the number of phone calls. Nearly 2 months and still unresolved. SHOCKING!!!

After waiting over 2 months for a bed that never arrived. Numerous attempts to contact to find out what’s happened with no answers. I finally decided to cancel the order and go elsewhere. They said the refund would take 30 days, which in itself is ridiculous. We’re now a week beyond that time and still no refund has been received.
Avoid this company at all costs. It’s simply not worth it for any amount of discount they offer!

Excellent bed

Ordered a bed in early December, heard nothing for the next month. Emailed again today only for them to let me know they have cancelled my order without telling me. Would recommend avoiding at all costs.

AVOID AVOID AVOID!!!

Do not go to this company, I ordered a bed and mattress on the 20/11/25 with a delivery date for the 10/12/25 I was told the day before that the delivery was cancelled and will be rescheduled at a later date, I emailed today to ask when it would be delivered because it had been months and they replied saying that they had cancelled the order and I will be getting a refund. I asked when this was cancelled and they told me 29/12/25 without informing me until I had emailed today. Totally unprofessional company and a total let down totally avoid at all cost. If I could give 0 stars then I would as they don't deserve a star at all.