Divan Bed Warehouse 

Just to update this, they have just emailed me, stating that the company has ceased trading and that they cannot offer direct refunds. This, after telling me that my refund was being processed

Just a shame, I didn't read the reviews first. Received an email asking if I was happy with the headboard, which i hadn't received, so replied asking for an update. The reply I got said "we have now processed your requested cancellation". No one answers the phone when you call.

Useless

I ordered a bed from Divan Bed Warehouse on 18 November 2025 and this has been one of the worst purchasing experiences I have had.
I was initially promised delivery on 5 December, then this was changed to 11 December. After that, I received no further updates at all. I was not informed of any cancellation or further delay.
After waiting for over 30 days, I had to contact the company myself to find out what was happening. Only then was I told that my order had been cancelled by them and that a refund would be issued.
This cancellation was done without prior notice, despite the fact that the delivery address had been accepted at the time of purchase. As a result, I was left without a bed for almost two months, during a house move, which caused significant inconvenience.
To make matters worse, I was informed that the refund could take up to 30 days, which is not acceptable given the circumstances.
Poor communication, missed delivery promises, and no proactive customer service. I would strongly advise others to think carefully before ordering from this company.

It’s not even a 1…..DO NOT BUY FROM THIS COMPANY THEY TAKE YOUR MONEY- DO NOT DELIVER THE GOODS- IT IS IMPOSSIBLE TO CONTACT THEM AND AFTER WAITING 5WEEKS FOR A BED TO BE DELIVERED THEY CANCEL THE ORDER AND TELL YOU THAT IT WILL TAKE 30 DAYS TO ISSUE A REFUND WHICH YOU WILL NEVER SEE! THIS COMPANY IS A SCAM BEWARE

Nightmare company. Paid for a divan, arranged delivery with day off work etc. they cancelled on the day and in over 2 weeks I’ve not received a new delivery date or any communication. They blank emails and don’t pick up phone. Having to pursue refund through bank now. Avoid.

3rd time ordering from this company so I thought nothing could go wrong, despite the number of bad reviews and the decent service that I’d previously received. This morning, after nearly a month, I’m told that my order had to be cancelled and I have to wait 30 days for a refund.

I ordered my bed on 16th October 2025.
They had 4 failed attempts to deliver my bed. I asked for a refund after the 2nd failed attempt but they told me they would charge me £60 to cancel order. They finally agreed to cancel on 24th November. Told refund would take up to 30days. It's now 2nd January 2026 and still not received my refund. Raises issue with my bank for a charge back. Hoping I get a refund now. Have all email correspondence as proof of trying to resolve this. I would never use this company again!

I'm not one to write a bad reveiw but please DO NOT use this company. Your money will be taken and you'll have no customer care after. I made a purchase on 2nd December, nothing delivered and no delivery updates for me. Note-if you miss a delivery slot they will charge you yet there is no commitment on there side.
Expect default generic style bounce emails from "Syed"
By phone expect to be on hold for 60mins and then the line goes dead. This has happened twice.
I still have no refund , no bed and no explanation a month after my order confirmation. Just to mention - the company is about yo go bust. Ive received an email to try ans claim the money from my bank. So they are taking money knowing your order cannot be fulfilled-CON don't order

Avoid This Company – Extremely Poor Service
We ordered a suitcase divan from Divan Warehouse on 24th October, and it didn’t arrive until 28th November. We did have to refuse the first delivery date as we were away but that process was convoluted also. After waiting over a month, they turned up with the wrong bed base, so we had no choice but to refuse delivery.
Since then, the experience has only gone downhill. We are still waiting for a refund, and trying to communicate with this company has been exhausting. Every interaction has been rude, unprofessional, and unhelpful. We’ve been passed from pillar to post with no accountability from anyone, leaving us upset and frustrated.
On 28th November they told us we would receive a refund within 30 days — an unreasonably long time to be left without the money we need to buy a bed base elsewhere. To make matters worse, the delivery company they use is impossible to contact, adding even more stress to an already awful experience.
I would strongly advise avoiding Divan Warehouse. The service has been unacceptable from start to finish.

Ridiculous company, ridiculous customer service. Been waiting 4 weeks and still no delivery. Had the phone hung up on me 3 times when trying to get an answer on a date of delivery. Been advised a refund would take minimum 30 days? Isn't the standard 3-5??

I would avoid this company and use a more reputable one, it really isn't worth the hassle and you would have a better experience using a different company.

1* all day everyday.

If we could put ZERO stars we would!
Ordered a bed online with a stated delivery of 10 days, the 10 days passed and we received an email saying it would be delivered over 30 days past the order date!
This didn’t work for us due to me being heavily pregnant and due to give birth at any moment. Requested a refund and cancelled the order, this was over 2 months ago and CANNOT get hold of the company.
Being fobbed off with excuse after excuse and ‘copy and paste’ email responses.
Now going through the bank to get the money back, AVOID AT ALL COSTS.
This company really should be investigated by trading standards

Ordered bed 1.12.25 time stated 3-5 days received text confirming delivery 16.12.25 7am-10 am , no delivery arrived, no phone call to advise been cancelled. After Numerous phone calls and emails being fobbed off finally got an email yesterday telling me my order has been cancelled and will have to wait 30 days for a refund - Outrageous avoid at all cost!!!

They took my order and money then cancelled order a week later saying it would take 6 weeks for my refund. This company is fraudulent and will steal your money. Don't be sucked in by their lies about discounts. Don't give them anything.

I decided to give an update on my previous review because aftersale service has been extremely poor. I would give minus stars if it is possible!

I ordered 3 beds in Nov and delivery was on 3/12/2025, no problem with that.

I noticed some stain marks (multiple small brown marks) on one of the mattresses so contacted the company, who promptedly offered to replace the mattress or give a 10% refund. Before their reply, I also discovered another mattress was also stained (black) and one of the bed's drawer could not close properly.

I replied to their offer with the new information and asked what the company intend to resolve the problems. NO CONTACT SINCE by them despite my polite prompting with further emails. I know it is Christmas time but they seem to think customers would just go away by ignoring them. I have run out of patience.

Another thing that I have since discovered is that, the delivery and installation company, Falcom2Man, is really shoddy with their work. Despite instruction to place the larger bed in the larger room and smaller one in the smaller room, they did vice versa. Granted, it was between a small double and a double, but they are supposed to be professionals. I noticed this after they left, and after seeing that there is no hope for them to return (to fix the faulty drawer or replace the mattresses), I decided to switch them by myself.

Lucky I did! I discovered 2 of the leg supports were missing or broken. None of the head boards were secured properly. The worst thing, though, was that the temporary nails were not removed or only partially removed, with sharp bits sticking out where your hand is supposed to go into open the drawers. I am glad that I discovered this before my 2 young nephews come to visit me and would be using those beds.

My nephews' family also discovered that the radiators in those rooms were broken upon their visit. (The house is a new built) Co-incidence? I have no proof either way.

I wonder if it was the delivery guys who caused all these issues or the manufacturing itself.

I now see a torrent of negative reviews since start of Dec. What happened this month, are they not coping with Christmas??

DO NOT ORDER from these cowboys. Ordered a mattress on 10th December, website states delivery 3-10 days. Still not arrived. So am now awaiting a refund, that apparently can take up to 30 days. They are a joke! AVOID

UNDER NO CIRCUMSTANCES SHOP HERE
I placed an order in October with expected 5-8 days delivery. The date was delayed several times. Eventually in early December I receIves delivery of HALF the bed in the wrong colour and wrong fabric. I refused delivery and have not had a bed since so I’m sleeping on my sofa. I’ve been chasing for a refund and all I hear back is ‘it takes 30 days’
It has now been 75 days since I paid nearly £700!

I ordered (and paid for) a bed from this company on 1 Dec. Delivery was arranged for 15 Dec but the bed never turned up. It was impossible to get hold of this company or the delivery people by phone to find out what had happened but eventually I was told the delivery had to be rearranged because the bed had not been loaded onto the van. I emailed numerous times to get a new delivery date, with no luck and today have been told the bed cannot be delivered at all, over 4 weeks after I paid for it. I am disgusted with such shoddy service.

One Star to many.
Ordered on 7th December, didn’t hear anything, emailed on the 18th December, got told just waiting on a delivery date, and this would not take long, emailed again on 30th December, was told that my order could no longer be delivered.
Communication is non existent, they lie, poor excuses, and out of pocket as need to wait on refund, which at this time of year will not be a speedy process,
Save time and hassle, and order from someone else, can’t be trusted.

Horrible, cancelled my order for no reason. Lines dont work stay AWAYY

Absolutely terrible experience. No bed was delivered on the agreed date, no one answered the phone (I spent over 6 hours on hold and got auto disconnected at an hour every time). No one replied to emails for days. Waited around all day, no bed arrived, my daughter had no bed to sleep on all through Christmas. Eventually got a response to my email telling me they were sorry for the minor inconvenience (after 10 days) and to let me know if I want to cancel it might take 30 days for my refund to get processed/returned to my account. Do not touch this company! Absolute scammers.

These guys are the worst. We bought a mattress and booked a delivery slot. I took the day off work and waited for it to arrive. As the time slot came and went I messaged the delivery firm, tried calling and finally emailed the company to find out what was going on. Eventually 4 hours after the delivery slot had passed I got an email advising that the delivery had not gone ahead due to a logistics issue but they would contact me ASAP to advise of a new date. That was 2 weeks ago. I have emailed 4 times since then and keep getting the same response cut and pasted back to me. I am now considering legal action in order to get my money back from this company and would strongly recommend they are avoided at all costs.