Divan Bed Warehouse 

Don’t bother. Simple.

Wish i could put 0 stars, The customer service is appalling, i purchased a bed on the 1st december was promised a delivery date on the 11th december, day before delivery was due i received a call telling me the delivery was cancelled as the courier wasn't available. constant excuses from different sales members. Honestly avoid at all costs. NOTHING BUT LIARS! SAVE YOUR MONEY AND GO ELSEWHERE!!!!!!

I think im on email number 56 and still my issue is not resolved, I have still not received the correct bed, this has been going on from mid Oct. Absolutely ridiculous and shocking service.

I’ve waited weeks for my bed to be delivered. They have lied to me constantly, not answering the phone, returning emails and completely disregarded confirmation a delivery date. I took 4 waiting days off waiting on their schedule and nothing was delivered. The time they did, they sent a pair of dickheads with half a bed and no mattress so I sent them away. I’m still waiting for my refund after 4 weeks of cancellation and not a word. Court order is in the post

There is nothing wrong with the actual bed, it is the totally incompetent after sales, customer relations service that is dreadful. The bed I purchased was advertised as having a headboard with 30 inch struts. The headboard, when delivered, had much longer struts that cannot be made any shorter, so there is room for a pillow to slip through. Instead of the headboard base meeting the top of the mattress, as it should, there is a gap which is much too big. This was reported immediately by phone and email including photos. After more emails and phone calls which weren’t answered, I eventually contacted Citizens Advice who were going to let Trading Standards know as it contravenes the Consumer Rights Act. I emailed the firm to tell them they were contravening the Consumer Rights Act 2015 which states goods purchased should be ‘of satisfactory quality, fit for purpose and as described,’ ( what I now have is not fit for purpose, nor as described.) Immediately promises were made by return email, that the struts had indeed already been ordered and would be sent out quickly. This was 6th December. These promises have come to nothing and I have received nothing. It surely cannot take over a month to just send out the right struts. The bed looks a mess, is not correct and all I wanted, to put it right, should have been very simple to do. I suspect this firm is ok if everything you have ordered is delivered correctly. If not, then they really don’t care and you will be lucky to get any help, just empty promises. Don’t trust them.

I’m honestly shocked by this company. I’ve never bought anything online without even being given a delivery date. I ordered a mattress on December 5th, and today, December 28th, they still haven’t provided any information on when it will be shipped. Stay far away from this company. Completely unacceptable service.

Warning! Do not buy from this company!
We have bought 2 beds from this company. The first bed was delivered in the date promised but 8 hours late! The second bed we bought for our daughter on the 16th November 2025, and we were given 5th December delivery date with a delivery slot between 0800 and 11.00. My daughter stayed at home all day and started to call the company and delivery company after the delivery slot had past. She was told she was the 7th delivery and they would get to her ….eventually. The bed never turned up. She rang them and was told that as it was after 7pm it was too late and they had to return it to the warehouse. Rather than expedite a new delivery date she was offered 19th December. Again she waited in all day for the delivery and again it failed to show up! That therefore 2 days lost earrings or wasted holidays! When I contacted them to demand an explanation I was offered a refund but was told it could take up to 30 days to get my money back! I will now be commencing the small claims debt protocol to get my money back. The bed was supposed to be a Christmas present. You cannot get hold of this company. Their delivery branch, Falcon 2 Man, I believe is part and parcel of DBW. Totally untrustworthy and if you buy from them, do not expect either goods to be delivered when promised or good customer services when things go wrong! Avoid unless you really don’t care when or if the bed arrives! We are going to trading standards as something is very wrong with this company!

So far the bed I ordered hasn't arrived, despite receiving a message saying how was my delivery.
I paid for assembly.
Customer service is zero, they don't respond to emails or answer the telephone.
Don't buy from this company.

Ordered a bed on 5th December and it’s still not here on the 27th. Every time you email there is a generic template email sent back. No resolution. I asked for a proper response and was told “we can’t deliver it because there are no delivery slots available!” So what were they going to do? Keep the money and hope you didn’t notice? Terrible company. Stay away. I gave the benefit of the doubt after reading reviews but they are all correct. I asked for a refund and had an email back within 2 minutes confirming. They don’t want to make or ship the orders unfortunately. I have been without a bed for 2 weeks waiting for this with zero communication.

Ordered a bed, paid extra for assembly, the drivers turned up on 6th December and claimed to know nothing about assembly. I refused the delivery and the bed was returned that same day - it was confirmed in an email as cancelled and items refunded on 6th December and I still have not got my money back. Nobody answers their phones, they are slow to answer by email and all you get is a scripted generic response. I have had to raise a dispute with my bank and will be raising a complaint with the Citizens Advice Bureau.

Shame zero isn’t an option. Still waiting for delivery a month after ordering. Fobbed off with copy and paste responses. No accountability, no nothing. Initial delivery cancelled and no further date provided. Refund requested but ignored. Company breach consumer rights act.

Worst company I have ever dealt with
If there were an option to give zero stars, I would. This has been an absolutely appalling experience from start to finish. Despite spending close to £1,800, I have been treated with complete disregard and a shocking lack of professionalism.
After over six weeks, five emails, and seven phone calls, my issue remains unresolved. There has been no meaningful follow-up, no ownership of the problem, and no evidence that anyone in a management or supervisory role actually exists. Once they have your money, customer service appears to vanish entirely.
Communication is beyond poor. Emails are ignored, calls go unanswered, and when you do manage to speak to someone, you’re given vague assurances that lead nowhere. It feels like a company with no internal systems, no accountability, and no respect for customers’ time or concerns.
Delivery was also unacceptable. It arrived over a week late and eventually turned up at 9pm, despite being told it would be before 5pm. No prior warning, no apology — just another example of the complete lack of organisation and basic customer care that defines this business.
For a company that charges premium prices and markets itself heavily on quality and reliability, the reality is the exact opposite. The service is chaotic, amateur, and deeply frustrating. This has been a stressful, time-consuming experience that I genuinely regret.
I would strongly advise anyone considering this company to look elsewhere. There are far better businesses out there that actually value their customers and stand behind what they sell.

Do not use this company. They simply do not deliver your order. I gave up waiting after a week and a half of vague apologies from 5 different sales team members and no new delivery date. They could not even find my order in their system because they are so disorganised. Don't waste your money or time with these people. If you have ordered already I'd suggest you cancel as soon as they miss your delivery date, and they will miss your delivery date.

Took over a month to deliver when said would deliver within 10 days. 3 times arranged delivery and then failed to show / cancelled at the last minute. No appreciationn for the fact that each time their customer has to arranged to stay in. Finally delivered but well after the delivery slot. Customer service really hard to get hold of - would keep ringing for about 15mins then often just cut off. They gave multiple excuses for the cancellations but I don’t think I believe them. Worst customer experience ever. I have more beds to buy, but I will not buy from this company ever again. They don’t deserve to remain in business in my view.

Cancelled an order as they emailed saying their delivery van had broken down, I accepted a second delivery date, that date also resulted in a no show and after querying they said they forgot to load my item in the van so it was still at their depot, so I cancelled my order before it was dispatched in Oct 2025 and like many reviews I am still waiting for the refund. I have also had the reply of it will take 30 days for the refund to process but 2 months later no refund.

Do not buy from these scammers, I will now have to go through my credit card provider to hopefully get my refund sorted.

This company is an absolute joke avoid do not buy they take your money and do not send the item I have been waiting for more then a month and they keep delaying the delivery after seeing other reviews this clearly is a scam and needs reporting to trading standards which I will be doing

THE most shocking company I’ve ever had the experience of dealing with. The cheap prices are not worth the stress and headache that comes with dealing with them. They take your money and want nothing else to do with you. I bought a bed in October, paid £60 for assembly and the delivery men said they wouldn’t do it. I asked for a refund, it’s now December and I’m still waiting on “finance processing it”. The mattress is also terrible, I’m falling off the edge because it folds down, there is no stability to it and i am dreading having to deal with that issue with them now too 🙈 they are just dreadful. Avoid if you can.

BEING GIVEN THE RUNAROUND AGAIN BY DBW. DREADFUL COMPANY.
I am still waiting for ‘divan bed warehouse’ to collect my faulty bed after they did not collect on two occasions as promised from early December.
Yet again this is their typical response since early December which I receive on an almost daily basis after I email them for a date for them to collect the faulty bed (pistons don’t work on the uplift, poorly stapled, hole in the frame. This is another version of their reply:

‘We sincerely apologise for the delay.

We will keep you informed regarding your delivery date.

We appreciate your patience and understanding.’

ZERO STARS IS WHAT THEY DESERVE AND TRADING STANDARDS SHOULD SERIOUSLY LOOK INTO THIS COMPANY.

Updated : I do not recommend this business , I ordered on the 5th of December and never received the item. Their customer service send vague replies and the phones do not get answered. This was a real company as I’ve had a bed from them before however something has gone very wrong. Today I managed to get a real phone number and I have had a screen shot showing my Klarna reference number and a refund processed. It is not legal to advise 30 days to refund and it is not in their terms and conditions and terms and conditions cannot override your consumer rights anyway. If you paid via Klarna get in touch and ask for a contact number. I haven’t actually been refunded yet but it seemed legit so I’m just waiting now.

This company has deteriorated beyond belief! After waiting patiently for six weeks, the bed was not delivered. No apology or explanation, no refund has been provided since a refund request was made five weeks ago.

3-4 years ago the company actually produced high quality beds and Customer service would answer the phone. They need to be reported and close the business.