Divan Bed Warehouse 

**REPORT TO TRADING STANDARDS**
DO NOT WASTE YOUR MONEY
Sadly I believed the website promises - quick delivery, GB quality made...ALL LIES
Obviously Falcon 2-Man Delivery is the same sham company
I fully suggest you look for a reputable bed retailer, pay with a credit card for an easier refund process, and report to Trading Standards
I have no bed yet, no delivery date - they are unprofessional, ignoring calls/emails/ texts/ WhatsApp messages

I have hated every aspect of the experience of dealing with this company and blame myself for not paying a bit more and purchasing from a more established and reputable business. Late delivery, rude delivery men who could not leave quickly enough without assembling my bed, despite paying for this service, with the untruth that an assembly team would follow to do it, leaving me as a disabled customer with an unassembled bed.
Trying to get a refund from them is currently at day 9 and counting. Impossible to get through on phone so having to hope for responses to emails which keep just telling me it is being processed. Do not buy from this company if you value your time and sanity. Terrible customer service, I have never known anything so bad.

order was placed on 16th November and cancelled on 17th November. 31 days and still no refund
Reported to trading standards

Beware continually failed delivery dates and more importantly refunds don’t get processed. Copy of correspondence received from Divan Bed Warehouse on 19 June 2025:
“Hello
Your order has been cancelled as you have requested and your refund will be processed in the next 20-30 working days as stated on our website.
Kindest Regards
Divan Bed Warehouse - Customer Service Team”
As of 19 December 2025 - THE REFUND HAS STILL NOT BEEN PROCESSED!!

I purchased an ottoman bed and head board on the 3rd December delivery due 18th December, however it never happened, after messaging and emailing there has been no resolution, today (19th) total silence from them after several messages and emails.
Absolute shower of crap, wish I'd never purchased from them, I've raised a complaint with klarna who have suspended any further payments.ive also instructed my bank to cancel further payments
Luckily I'm only £143 out of pocket.
Now sleeping on my mattress on the floor as I disposed of my bed in anticipation of the new one arriving.
Absolute cowards with no decency who can't be bothered to reply

Absolutely horrendous company ordered bed on 20th November scheduled for delivery on 10th December. That got cancelled by them after taking day off work. Rebooked for 13th December got a text at 9.30am in the morning to say van broke down and now no guaranteed delivery before Christmas we have family coming to stay! I need to purchase a decent airbed as I have asked for a full refund, and compensation for my loss of earnings and inconvenience tried calling many times just on hold all the time. I have sent them an email saying that I will be taking them to small claims court, legal fees, interest etc not even a response when I sent this email. The worst company I have ever dealt ever. Luckily if there is no response I paid on Credit card so hopefully this will be insured. I just don’t know how company’s survive with this level of customer service…well there isn’t even a level! Disgusting is putting it mildly! DO NOT USE THIS COMPANY FULL STOP. More fool me for not putting this into trust pilot before hand! 🤯

AVOID AVOID AVOID
One star because you cant put 0 ! This company has caused us so much stress I cant put a price on it. Bed delivered within a week of ordering (20th Nov) which seemed great - but it arrived without the headboard which is huge so we hadnt fitted the stair handrail or doors so it could get upstairs and into the newly finished bedrooms more easily. No indication that it was just the base that was being delivered - only found out when the driver said he only had the bed base. Base is in 2 parts - one part fine - other had staples sticking out through the top cover - so would have ripped the mattress (we have bought quite expensive mattresses not from this company - so didnt want them damaging) . When we phoned to advise we were offered £20 discount to keep and repair ourselves !! Refused as we dont have time and that they were having to come back anyway with the headboard. Heard nothing for a week so started to chase as was nearing us having visitors - told them we were also nearing the time when we were going to be away for two overnight stays. They then sent delivery notification for one of the days we were away - which I had adivsed them of at the time and which I responded to immediately saying no one will be here. After 2 or 3 more frustrated emails to them I received a reply telling me it was booked in for delivery on the day I had told them we were not here. So clearly no one had done anything to rebook this to another day at the time. They then offered delivery on the second of the two dates I had said we werent here (I suspect deliberately now as since then no other dates have been offered) So we are now 4 weeks after paying and the bedrooms are still not in use - we could have made the base usable had we had known we were going to be left without anything - but I have no confidence in them delivering the headboard - and if it does arrive will it be made to an acceptable standard seeing what a shambolic operation which company is ? These are basically very poorly upholstered boxes covered in the thinnest material and being knocked out at an incredible rate (ive since had 30 emails trying to get me to place more orders!) Phones are not answered for ages (35 mins the last time) Angel is the only person who eventually answers the phone and promises to get back to you but doesnt. Emails are replied to by saying thanks for your patience (even though I have clearly run out of it!) and that they are looking into it and will get back soon - but still without an answer or clear indication of delivery. So we now still arent able to use the 2 new bedrooms that have recently been finished after a year long build and we were so happy to be able to have finished and ready for our visitors over Christmas. PLEASE DO NOT GIVE THEM YOUR BUSINESS - THEY DO NOT CARE AND ITS CAUSED US A LOT OF STRESS AND WASTED TIME WE REALLY DIDN'T NEED

Still waiting for beds. No communication. 4 emails have now been ignored. Wish I'd never ordered from here, will be pursuing a refund immediately.

One of the worst customer experiences i've ever had- would advise anyone considering buying from here to avoid.

I ordered a bed and it wasn’t delivered. Upon more investigation it became very clear as to why. The legal name of Divan Bed Warehouse is Zenith & Zass Beds Ltd (company number 11172935). They are in liquidation and should have ceased trading, they should not be taking peoples orders. If you have an order that hasn’t been delivered, do a section 75 claim with your bank to get your money back.

van bed scam house
These scammers don’t deserve even 1star.
Initially only part of the ordered bed was delivered. That too has damages. When informed about missing headboard and the damaged bed base there is no response. Cannot get through to customer service as well. It’s nearly a month now.

Avoid this company order bed delivery arranged for 7th Dec waited in no delivery no message to inform me. Tried calling Monday no answer on hold for over hour
Don’t think they answer phone.
Emailed waited 48hrs for reply .
Said would deliver asap still no date just received email cannot guarantee delivery for Christmas absolutely worst service ever received.

If I could give this company a negative rating, I absolutely would. The entire experience has been shockingly bad. They originally advertised delivery within 3–10 days, but that wasn’t true. On day 10, I had to call them myself just to find out when my order would arrive. They then booked delivery for the following week, which was supposedly the earliest available date, and I received a confirmation text.

The day before delivery, they suddenly cancelled and pushed it back another week. Their customer service was terrible — they told me the delay was due to a flood in their warehouse, which only made me worry even more. Why would I want a bed that had been sitting in a flooded warehouse? At that point I no longer trusted them and cancelled my order.

They charged a £60 cancellation fee, which I accepted just to move on and buy my bed elsewhere (I ordered from Next Day Mattress instead, and they delivered the very next day). I was told my refund would take 30 days, both over the phone and on their website.

It has now been nearly 50 days. After repeatedly chasing them, I’m given the same excuse every time: “We’ve passed this to the finance department.” Nothing ever happens. It’s gone on far too long, and I’ve now gone through my bank to get my money back.

After reading more reviews, it seems their beds often arrive damaged, and the two-man courier service they use also has terrible feedback.

Avoid this company at all costs — save your money, time, and stress, and buy your bed from somewhere else.

Scam - will steal your money and not get the product. I requested a cancelled order and told a refund would take 30 days, it has now been over 2 months and they just keep saying they are ‘looking into it’ but with nothing to follow.

Delivery organised for a specific day 2 weeks after the order was made & paid for.
Stayed in all day & no bed arrived. Tracking just stated cancelled-no one contacted us to tell us this
Tel number provided just rings a couple of times & just goes straight to hold music.
Now been told that delivery won’t happen before christmas. Shocking customer service. I do not recommend this company at all!!!

Ordered 2 beds 17th November got txt 10 days later that would be delivered 8th December waited in all day and no order came when called said was issue would get back to me as beds still at warehouse have emailed and phoned since and got no where shocking service!

Avoid this company and there delivery company (Falcon 2 man) . Apparently owned by DBW. No service, no call centre, 4 weeks. Take your money and still no bed.

Please stay away. I have ordered a bed and believe this is a scam. The delivery company, Falcon 2 Man is definitely a scam. I haven’t been able to contact Divan Bed or the delivery company. Writing this review to hopefully stop someone from getting scammed, thanks.

I placed an order for a king-size divan bed on 21st November and was told delivery would take 3–10 days. I was later given a delivery date of 10th December, which was already well outside the promised timeframe.

The delivery was then postponed to 14th December. I called on 13th December and was clearly assured it would be delivered between 7am–10am. By 11am, there was still no delivery and no update.

No one answers the phone, and after sending several emails, I finally received a response that was completely unsatisfactory — they still had no information on when or if the bed would be delivered.

They have had my money for almost a month with nothing to show for it. This is very poor customer service and an extremely frustrating experience. I would not recommend this company.

Still no bed, still no answer to emails. Order placed several weeks ago with a confirmed delivery for 10 days ago. Shocking, no way it’s going to be here for Xmas.

We also have ordered a bed and mattress that has not arrived. Same story they cancel on the day and give no reassurance of another date, impossible to contact company or delivery company. DO NOT BUY!!!