I love the Dock and Bay hair wraps and tote bag that I purchased as gifts; I've used the hair wraps for years as they are so lightweight and efficient. I have just received exceptional customer servic... Ver mais
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Veja o que dizem as avaliações
I ordered one of their XL towels in their sale with 2-4 day delivery. I waited a few days and it still hadn't been dispatched. I emailed their customer service, receiving a reply almost immediately... Ver mais
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The towels are lovely colors, light and dry quickly. The customer service is outstanding.. Rose was just so kind and helpful 🥰
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Ordered a bag in the sale and no email to confirm order placed. Checked and there’s been a delay. Usual AI generate customer service still don’t know if it will arrive … not sure the company lives up... Ver mais
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Detalhes da empresa
Escrito pela empresa
Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.
Informações de contato
The Print Rooms, 164-180 Union Street, SE1 0LH, London, Reino Unido
- help@dockandbay.com
- dockandbay.com
4,2
Muito Bom
848 avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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I ordered 2 I'll wash you dry' tea…
I ordered 2 'I'll wash you dry' tea towels from Dock & Bay on the 1st of February. A couple of days later I was contacted to say that the tea towels were out of stock. No problem, I opted for a refund and it was received promptly. A few days later I received a mail shot promoting tea towels and I ordered the same ones, assuming that they were new stock or returns. Confirmation of my order was received again and the amount transferred. However, today 9th February I was really annoyed to receive the same "we're now out of stock" email again, offering alternative ones or a refund. When I complained I was told there is sometimes a delay before the information from the warehouse is reflected on the website. I don't know how long they were actually out of stock before I first ordered them but it's very poor customer service that I was able to order and pay for them a second time and they are still on the website for sale 9 days after I received the first out of stock email. I can still order 'I'll wash you dry' tea towels on the website now! What a complete waste of everyone's time!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Hi Catherine 💙
Thank you so much for taking the time to share your thoughts with us. We absolutely empathise with your frustration, and we are truly sorry that we let you down.
While there can occasionally be a delay between our warehouse stock levels and what’s shown on the website, that doesn’t change the fact that you were able to place and pay for the same item again. This is something that we take very seriously, and we are working diligently to tighten up our system and prevent these kinds of things from happening again in the future. In the meantime, we have manually removed the tea towel from our website, and it is no longer available to purchase 🫶🏼
When we are out of stock of an item, we always offer swaps, as we know how important it is to get the perfect tea towel and we want to give our customers options they’ll love! That said, we completely appreciate that this wasn’t what you were hoping for, and we’re truly sorry for the disappointment caused.
We would love to make this a bit better for you, so we have emailed you directly, hope to hear back from you. Thanks again for your honesty and for giving us the chance to hear your feedback. We really appreciate it, and we’re truly sorry for the frustration caused 💛
Fantastic customer service
I ordered 2 lovely beach towels and had a few problems with one out of stock and one lost in transit.
Every single member of customer services who helped me were fab, politely, friendly and helpful.
I would definitely purchase more items.
Thank you for all your help 😄
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Wow, thank you so much! 💛🌊 We’re really sorry about the hiccups along the way, but we’re so happy our customer service team could turn things around for you 🙌✨ Your kind words mean the world to us, and we can’t wait to welcome you back for your next Dock & Bay treat! 🏖️😄
STOP making products out of plastic!!
STOP making products out of plastic!!! For goodness sake why would anyone want any to dry their body or their dishes in microplastics??? Who is lacking the brains enough to be making or buying this TOXIC rubbish??
Companies like this need to be banned from claiming “sustainability” because they use recycled plastic. It shreds MORE microplastics than new plastic does. Once again we don’t want this literal RUBBISH on our bodies or in our water.
3 de janeiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Hi there 🌍 We completely understand how strongly people feel about sustainability, and we want to reassure you that this is something we take very seriously. 🥰
Our towels are made from recycled plastic, not new plastic. By giving plastic that already exists a second life, we help reduce ocean & landfill waste, lower CO₂ emissions, save petroleum, conserve energy, and even create jobs ♻️✨ Durable, long-lasting, and designed to cut down single-use waste — that’s the goal! 💛
We completely understand that microplastics are a concern when buying synthetic products. Any synthetic fabric does release microplastics with every wash, of course, but we’ve woven our products with a flat weave, which releases a much smaller amount compared to fluffy towels or sweaters. We also operate B-Corp-compliant warehouses that take extra care to minimise microplastic shedding.
We’re always working to improve our materials, processes, and impact, and we truly appreciate your feedback. If you’d ever like to learn more about our sustainability journey or certifications, our team would be happy to share 💛
Fab, fab, fab
Beautiful and functional!
Quick delivery as well
Thank you😀
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Ahh, we love this! 😍 So happy you’re enjoying your new Dock & Bay goodies. Functional, beautiful, and quick delivery too! 🌴💙
Fab products and customer service
Fab products and customer service. Would highly recommend this great company.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Yay! 😍💙 So happy you love our products and service, that’s what we’re here for! 🌊🌟
Delivery was quick & the towels are…
Delivery was quick & the towels are great for travel.
9 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Yay! So glad you loved the quick delivery. They truly are the best for travel 🧳☀️
Excellent product excellent service
1 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Product ✅ Service ✅ You’ve made our day! 😉💙 Thanks so much for sharing the love!
Customer service
Dock & Bay have been the most helpful company I have experienced in a long time. Helping me with an error I made, with quick responses and solutions to my problem. Customer service has been excellent.
Will be using them often
30 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Wow, thank you so much for these kind words! 😍 We’re so glad our team could help get everything sorted quickly, that’s exactly what we love to hear 💙 We can’t wait to have you back again soon! 🌊✨
Fabulous gifts
Lovely towels, great quality, super quick deliver. So good i’ve bought all my family towels hair wraps and dog towels for xmas
28 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Fabulous gifts indeed! 🎁😍 So happy you loved the quality and quick delivery. Your family is going to love them! 💙
These are absolutely the BEST tea…
These are absolutely the BEST tea towels I have ever used (and I am very old!!!). They are large, absorbent and lovely to look at too. Bonus!! I have given them as presents as well.
4 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Thank you so much for the wonderful review. We’re thrilled to hear that our tea towels have earned the title of BEST ever in your kitchen 💁🏻♀️😊
Fantastic products and great company / customer service
Fantastic products, high quality and well made. I purchased a large order of the make up bags for an event and was really impressed.
Also the customer service is some of the best I have received. Emails answered quickly and help offered.
I'd highly recommend and purchase again.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Wowww, this has made our day! 🥹💛 Thank you so much for such kind words. We’re thrilled you loved the makeup bags and that they were perfect for your event ✨ And massive love for the customer service shoutout too, our team will be buzzing! 🫶 We can’t wait to have you back for your next purchase 😍
Another great purchase 👌
Another great purchase 👌 a gift for someone who has everything and loves travelling ❤️
25 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Love this sooo much! 😍👌 The ultimate compliment, a gift for someone who has everything AND loves travelling?! We’re honoured! ✨🌍 Thanks for choosing Dock & Bay again, you legend ❤️
Excellent products
We ordered a set of beach towels and tea towels. The beach towels are excellent, which I already knew having purchased before. I was sick of my tea towels smelling awful and taking forever to dry. These are completely brilliant and dry so quickly. They have no unpleasant smell whatsoever and are good as new as soon as they dry. Very happy with our purchase.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Thanks so much for sharing! 💛 We’re thrilled to hear you’re loving your beach towels (they’re classics, after all 😉) and that the tea towels are making life easier, quick-drying, fresh, and ready for anything! 🌊✨
It’s awesome to know they’re hitting all the marks and keeping your kitchen and beach days stress-free. Happy to have you as part of the Dock & Bay family! 💙
Beach and Hair Towels
I have bought the beach towels, which are really beautiful colours and dries really quickly. I have also got the hair towels, which has made drying hair so much easier. I was so amazed that I have bought two more for Christmas presents.
20 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
We love to hear this! Thanks for spreading the D&B love 🥰🌈
Light and bright
Using the towels for the first time in Vietnam. Loving them as they take very little space in our backpacks and dry quickly! Very happy with them 😀
19 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
We are thrilled to hear this! Enjoy your travels 😊🎒
Quick easy ordering special price for…
Quick easy ordering special price for buying multiple items.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Thanks a bunch! 🌿 Easy ordering and a multi-buy deal to top it off, win-win! 💫📦
The dogs danglies
We have a pair of these superb towels in our motorhome thinking they were just for travel use, however, they are superb. So ordered a larger set for home with guest use ones that hang on hooks on the bathroom tiling in their bags.
They work incredibly well at drying you.
Recommend.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Yess! our towels are fab for both travel and home use, it's a win win! 💪🏼 Thanks for the fab review 😊
I LOVE dock and bay
I LOVE dock and bay! Their products are such a great find. I recently bought another tea towel and a hair towel too. I find that the material lasts well even after plenty of washes and the colours and designs are great! Would definitely recommend.
3 de novembro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Aww, we love hearing this! 💚 So glad the colours, designs, and durability are ticking all the boxes for you. Your support means everything, thank you for spreading the love! 🌼🙌
Great service and products.
Easy website to navigate. Lovely products. Very easy to order, and you are kept up to date with delivery.
22 de outubro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Thank you so much! 💙 We love hearing this, great service, lovely products, and an easy-peasy ordering experience is exactly what we aim for! 🙌 So happy everything went smoothly and that you stayed in the loop with delivery. Enjoy your new goodies! ✨📦
Great Beach Towels
I bought the personalised towel for my daughter-in-law's birthday. She loves it. To date it's my 11th towel and needless to say we love them.
22 de outubro de 2025
Avaliação não solicitada
Resposta da Dock & Bay
We love this! So glad to hear that your daughter in law loves her towel as much as you do. Thanks for supporting D&B 🥰🏝️
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