I love the Dock and Bay hair wraps and tote bag that I purchased as gifts; I've used the hair wraps for years as they are so lightweight and efficient. I have just received exceptional customer servic... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I ordered one of their XL towels in their sale with 2-4 day delivery. I waited a few days and it still hadn't been dispatched. I emailed their customer service, receiving a reply almost immediately... Ver mais
A empresa respondeu
The towels are lovely colors, light and dry quickly. The customer service is outstanding.. Rose was just so kind and helpful 🥰
A empresa respondeu
Ordered a bag in the sale and no email to confirm order placed. Checked and there’s been a delay. Usual AI generate customer service still don’t know if it will arrive … not sure the company lives up... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.
Informações de contato
The Print Rooms, 164-180 Union Street, SE1 0LH, London, Reino Unido
- help@dockandbay.com
- dockandbay.com
4,2
Muito Bom
848 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I love the Dock & Bay towels
I love the Dock & Bay towels. There was just 1 issue as I had asked for personalisation but it wasn't done. The team were quick to offer me a replacement or a refund and this was issued very promptly.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Thanks so much for sharing your experience!
We’re thrilled you love your Dock & Bay towels 🌈 Sorry about the personalisation mix-up, but we’re glad our team could sort it quickly for you ✨ Nothing should get in the way of your towel love! 🏖️
Dock & Bay towel an absolute game…
Dock & Bay towel an absolute game changer. Recently purchased a bundle for whole family for a midweek trip involving lots of swimming. Towels dried really quickly and where fab at drying everyone after an action packed swim session!
Would recommend 100% and so glad I purchased 😃
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Thanks so much for the awesome feedback! We’re thrilled your Dock & Bay towels were a hit for the whole family 🌊 Quick-drying, super absorbent, and ready for action-packed swims, that’s exactly what they’re made for! 🏖️ So glad you’re loving them 😃✨
Wonderful service
Order came quickly, lovely towels that will be using on my travels around the uk in my camper van
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Ahh we love this! 💙 So glad your order arrived quickly and your towels are ready for camper van adventures around the UK 🚐🌊 Wishing you lots of cosy stops and sunny drying moments! ☀️✨
Brilliant
Brilliant, super fast delivery. Fab fab fab towels 🥰
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
So glad you love them 🏖️ Thanks for the fab review! ✨💛
Prompt delivery but unfortunately I had…
Prompt delivery but unfortunately I had to return mine as wrong size ordered…
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
We’re glad your order arrived quickly, though we’re sorry the size wasn’t quite right 🙏 Hopefully the return process was smooth and you’ll find the perfect towel soon ✨
Order arrived promptly and was just as…
Order arrived promptly and was just as described, I am looking forward to using my towels on my upcoming holiday ⛱️
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Yay! Fast delivery and perfect towels 🌈 Now all that’s left is the sunshine ☀️🏖️ Have the best trip! ✈️
Perfect for holidays
Lovely towels that dry quickly and don't carry a funky smell even after using many times for drying after swimming in the pool and sea. They also feel nice and soft despite being light.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Thanks so much for the glowing review! 💙 We’re thrilled your towels are holiday-ready 🌴 Quick-drying, soft, and smell-free, exactly how a Dock & Bay towel should be 💦🏖️
Great product and Cimpany
Product arrived well packed and earlier than expected.
Love the friendly communications.
Towel is of great quality, colour is lovely and strong… bring on the sunshine
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
We’re so glad everything arrived safely and ahead of schedule! 🚚✨ Now all we need is the sunshine 🌞🏖️
To order was easy with lots of help…
To order was easy with lots of help choosing the right towels
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
So happy to hear ordering was easy! 💦 We’re glad our team helped you find the perfect towels 🌈✨
Good choice of design and sizes
Good choice of towels and delighted to have the option of sizes. My partner used one for a couple of years now and swears by it. We used it for sailing and beach holidays.
Dries quickly, packs neatly, just perfect.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Love this, thank you so much! We’re so glad you’re enjoying the range of designs and sizes 🌈 And if your partner’s been swearing by it for years on sailing trips and beach holidays, that’s the ultimate seal of approval ⛵🏖️ Quick-drying, compact, and adventure-ready, just how it should be! 💦✨
Great products
Great products. Brilliant quality at a good price. This is my second order and I will 100% be ordering again in the future
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
We’re so happy you’re loving the quality (and coming back for more 🙌). Second order and counting? We’ll take that! 🌈✨ Can’t wait to send your next Dock & Bay goodies your way 💦🏖️
Quick delivery
Quick delivery! Feels great quality- cannot wait to use them!
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
We’re thrilled your order arrived quickly and you love the quality ✨ Can’t wait for your Dock & Bay goodies to shine on your next adventure! 🌊🏖️
I ordered a beach towel and a matching…
I ordered a beach towel and a matching beach bag as a gift for a friend. My friend was so pleased with the quality of the item. I was impressed with the speed of the delivery and great customer service following the delivery of the order. I have since ordered the same items for another friends birthday!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
We’re thrilled your dry bag is a perfect addition to your Dock & Bay collection 🌊 Matching it with your towels for your cruise sounds spot on ⛴️ Fast delivery and happy adventures, thanks for recommending us! ✨
Love Dock and bay
Love Dock and bay, we have had Large beach towels, kids ponchos and a beach bag for ourselves.
8 Large beach towels for gifts and x2 hair wraps.
My next order will be 2 more kids ponchos in the next size up, 1 hair wrap and a beach mat!
The proof is in the pudding
They are fantastic, lightweight , every colour is beautiful… just the best!
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
We’re thrilled to hear you and your family love your Dock & Bay goodies 🌈 From large towels to ponchos, hair wraps, and beach bags, it sounds like you’re fully stocked for every adventure! 🏖️
We can’t wait to see you enjoy the next batch of ponchos, hair wraps, and your new beach mat ✨ Lightweight, bright, and totally holiday-ready, we’re so glad you think they’re the best! 💛
Fantastic little drybag
Excellent addition to my growing collection of Dock &Bay items
I bought this for my upcoming cruise to match with my towels
Very fast delivery
Highly recommended
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Thanks so much for the awesome review! 💙 We’re thrilled your dry bag is a perfect addition to your Dock & Bay collection 🌊 Matching it with your towels for your cruise sounds so fun! ⛴️ Fast delivery and happy adventures all around, thanks for recommending us! ✨
Great customer service experience…
Great customer service experience when my chosen item was out of stock. Kids poncho and hair wrap are lovely quality and design.
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
So glad we could help! 🌴💛 Love that your kids’ poncho and hair wrap are hitting the style and quality marks, happy adventures ahead! 🏖️✨
Super quick delivery
Super quick delivery, even to a “rural” postcode. The towels feel like a fantastic quality, dried very quickly after use and have washed well!
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Hi there! Thank you so much for your wonderful review! 🌟
We’re absolutely thrilled to hear that your order arrived super quickly — We work hard to ensure speedy delivery wherever our customers are, so it’s fantastic to know that came through.
It’s also great to hear you’re loving the quality of your towels and that they’re drying quickly and washing well — that’s exactly what we designed them to do! 🙌 We hope your Dock & Bay towels join you on many more adventures to come! 💛
Lovely looking products but they can…
Lovely looking products but they can often be out of stock
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Thanks so much for the feedback 💙 We’re so glad you love the look of our products 🌈✨, but we totally hear you on the out-of-stock frustration. When designs are popular (and especially with limited or seasonal prints), they can disappear pretty quickly!
We’re always working behind the scenes to restock favourites where we can and bring in fresh new designs too 👀 If there’s a particular one you’ve got your eye on, our team is always happy to help with updates.
Thanks again for sharing and for being part of the Dock & Bay crew! 💛
Ordering was very easy and items…
Ordering was very easy and items arrived really quickly and packaged nicely. Haven't used the towels yet because they are for our holiday, but they look and feel lovely.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Thank you so much for the lovely review! 💙 We’re so happy to hear ordering was a breeze and that your goodies arrived quickly and looking their best ✨ Nothing better than getting holiday-ready!
We can’t wait for you to put those towels to the test on your trip 🏖️ We hope they make your adventures even brighter (and sand-free 😉). Have the BEST holiday! 🌈
Pointless Recycled Rubbish
I purchased the Quick Dry Hair Wrap, in the sale. Fortunately, I did not pay the full £16 as I was very disappointed with this product.
I have shoulder length hair and the drying time is no less than if I had used an ordinary towel. You can’t really do anything with the wrap, other than wrap your hair, and unwrap and dry as normal. Pointless.
Ok, great - It’s made from recycled plastic, but it doesn’t do the job it’s intended for, so I will not be purchasing any further products of this nature.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Thank you so much for taking the time to share your feedback. We’re really sorry to hear the Quick Dry Hair Wrap wasn’t quite what you were hoping for 🩷
We completely understand how frustrating it is when something doesn’t live up to expectations. Our hair wraps aren’t designed to fully dry your hair, but to be a gentler alternative to a traditional cotton towel. They're made to wick away water more efficiently, helping to reduce friction, minimise frizz and breakage, and cut down drying time before styling 🙌🏼
We usually suggest gently squeezing out as much excess water as possible first, then applying your products, combing through, and wrapping your hair up. It won’t leave your hair completely dry, but it should leave it in good condition and ready to style 💛
That said, we know everyone’s hair is different, and we’re genuinely sorry it didn’t work for you this time. We really do appreciate the feedback and will pass it along to our product team. If you’d ever like to chat things through, you can reach us at support@dockandbay.com. We’re always happy to help 🫶🏼
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.