J’ai fait appel à DocShipper pour un transport aérien, précisément pour bénéficier d’un délai rapide. La marchandise est partie le 13 février… et plus d’un mois après (19 mars), toujours... Ver mais
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Veja o que dizem as avaliações
Je devais déménager de façon assez soudaine, et j'ai donc chercher une compagnie, Docshipper, m'a répondu très vite, avec un suivie explicite quand aux démarches. La compagnie a été a l’écoute, et ma... Ver mais
A empresa respondeu
A vice president caught up in the thick of thin things, an EXW shipment of plumbing supplies for irrigation from Eureka California to Caldera Costa Rica is definitely not what I’d like to have on my a... Ver mais
A empresa respondeu
We had a great experience with DocShipper. They helped us move from Thailand to Canada without a hitch. They were able to give us a tailored package which included splitting the full shipment into m... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre DocShipper Group
Escrito pela empresa
DocShipper is a very unique business model combining 3 departments to fully handle the product cycle:
✪ International Logistics to assist with freight needs (transport, packing, customs clearance...)
✪ Sourcing to help with the procurement process (supplier search, quality control, compliance...)
✪ 3PL to support E-Commerce players with their dispatch (warehousing, order fulfillment, Last-Mile Delivery...)
Informações de contato
Office C, 23 / F., COS Center, 56 Tsun Yip St, , 00000, Kwun Tong, Hong Kong
- +33 1 86 65 43 47
- info@docshipper.com
- docshipper.com
4,0
Muito Bom
93 avaliações
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
An experience that I highly recommend
Thank you, DocShipper, for the quality of your services. You have a team that listens and experts that are truly competent and professional. If you are looking for an international freight forwarding company, I highly recommend it.
1 de janeiro de 2023
Avaliação não solicitada
Resposta de DocShipper Group
Dear Victor,
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you were satisfied with the quality of our services and that our team's expertise and professionalism made a positive impact on your experience.
At DocShipper, we strive to provide high-quality logistics and transportation services and take great pride in our team's ability to listen and provide competent and professional service.
Thank you for recommending DocShipper as an international freight forwarding company. We appreciate your business and look forward to the opportunity to work with you again in the future.
Best regards,
The DocShipper Team
PASSEZ VOTRE CHEMIN !
PASSEZ VOTRE CHEMIN !
je valide en Mai un devis à 10000€ , TT = 5 - 6 jours.
Après enlèvement de la marchandise, je dois payer 15000€ , et oui le Covid vous savez.
J'ai reçu la marchandise en Juillet, 3 mois au lieu de 10 jours, après les avoir appelé tous les jours.
Aucun dédommagement.
21 de maio de 2022
Avaliação não solicitada
Resposta de DocShipper Group
Bonjour,
Nous sommes sincèrement désolés de lire votre insatisfaction et comprenons pleinement votre frustration face aux délais et au surcoût rencontrés.
Cependant, nous tenons à préciser que votre expédition a été réalisée en pleine période de crise sanitaire liée au Covid-19, qui a provoqué une flambée exceptionnelle des prix du fret international ainsi que des retards importants et imprévisibles sur certaines routes maritimes. Ces éléments, bien que totalement indépendants de notre volonté, ont affecté l’ensemble du secteur — et nous avons tenté de vous en informer avec transparence tout au long du processus.
Concernant le tarif, aucun supplément n’a été appliqué sans votre validation préalable. Nous sommes toujours ouverts à la discussion en cas de situation litigieuse, mais nous ne pouvons garantir des délais fixes face à des circonstances exceptionnelles comme celles rencontrées.
Nous restons disponibles si vous souhaitez rouvrir le dialogue.
— L’équipe DocShipper
Shipping from UK to Thailand with a…
Shipping from UK to Thailand with a electrical gas cooking Range by Airfreight.
5 weeks from A-B which is expected
I asked for the total price with all charges including custom and excise charges included. Price Received £1500 total invoice that excluded this but assured it was all inclusive so I agreed.
Before it arrived got told they missed process fees £165 so paid with no paperwork documentation.
Next I receive customer and excise bill need to pay £558.01 on the phone to Robert he inform me you must know about customer fees I said yes but you already said included then said it says on the invoice I said yes we already spoke about this so I paid knowing if I did not I was not getting the goods.
No this is not the end
after collecting the cooker from BKK airport by our friend who lives near by and taking home installing the new cooker I get a call to tell me there be storage fees as there problems and there let me know when I can collect at this point you know I already have the cooker don’t you ?
They change this then to sorry there is inspection fee is from customers you need to pay £92.00 really give me the documentation for this! his response on WhatsApp below
Steven, hello!
Inspection fees are paid directly to customs to release cargo (on the spot and on the spur of the moment).
They insisted that the value was too low (as compared to the selling price of the oven), and no receipt can be issued.
Therefore, can you pay half of the amount (GBP 46) and I'll refund the rest to the company.
Many thanks,
Robert
Anyway he phoned me back I told him am leaving a bad review of the service and he said never mind I’ll pay it’s only £92 so I guess he knew he had been rumbled.
The only reason not for a one 1 star is at least it got there in one piece undamaged.
30 de novembro de 2022
Avaliação não solicitada
Resposta de DocShipper Group
Dear Steven,
Thank you for taking the time to share such a detailed review of your recent experience with us.
I want you to know that your complaint and feedback will give us the chance to improve and serve our customers better in the future.
I can understand how frustrating it must have been. Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this case, but we’ll do everything we can to make sure this doesn’t happen again.
That said, it is important to mention that a few comments were not accurate in your review:
- The pick-up from your door was done on Nov 4, and the handover of the cooker on Nov 25, which makes a total of 3 weeks and not 5 as mentioned.
- You understood that the duties and taxes (incl. related fees) will be incurred only upon the arrival of the electrical gas cooking Range and could not be anticipated in the initial quote. Thus, DocShipper directly paid these costs to the local authorities for you to gain access to the shipment faster, even prior to paying us back. It is a risk explained and taken by DocShipper for every customer which is explained prior to any shipment.
I am sorry once again for your poor experience. Let me know if you have any more questions, comments, or concerns.
Best Regards,
DocShipper Support
Resposta de DocShipper Group
Hello Koussay,
Thanks for this feedback !
Best regards,
DocShipper team
Ricerca fornitore nel migliore dei modi🤩
Ho appena aperto la mia attività in e-commerce e per iniziare al meglio avevo bisogno di un ottimo fornitore di fiducia.
Non sapevo come fare e da dove iniziare la mia ricerca, ma un giorno mi sono imbattuta su un articolo molto interessante di DocShipper su come trovare un fornitore. E di conseguenza ho deciso di contattali e di chiedere maggiori informazioni, mi hanno aiutato moltissimo e mi hanno trovato un ottimo fornitore, con il quale lavoro fino a tutt'ora🤩
Grazie mille DocShipper, siete i migliori e sicuramente continuerò a rivolgermi a voi in caso ne avrò bisogno 🙏🏼
27 de janeiro de 2021
Avaliação não solicitada
Resposta de DocShipper Group
Buongiorno,
Grazie mille per il suo commento! Siamo veramente contenti che lei abbia trovato un buon fornitore per la sua attività d'e-commerce!
La ringraziamo ancora per la sua fiducia nell'averci affidato questo compito e per essere un ottimo partner!
Le auguro una buona fortuna per la continuazione del suo progetto ed a presto.
Il team di DocShipper
A five star service at DocShipper
A five star service with a helpful, caring and professional team. They got all my request done perfectly by the time mentioned. I sincerely recommend DocShipper!
7 de janeiro de 2021
Avaliação não solicitada
Resposta de DocShipper Group
Hello Nouha,
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Looking forward to seeing you again soon and thanks again!
DocShipper team
Super expérience avec DocShipper !
Super expérience avec DocShipper ! Ils m'ont accompagné dans tout mon processus d'import depuis la Chine vers la France. Équipe très professionnelle et réactive, je recommande vivement !
15 de março de 2021
Avaliação não solicitada
Resposta de DocShipper Group
Toute l’équipe DocShipper vous remercie pour votre feedback. Nous nous réjouissons de savoir que vous avez apprécié nos services de sourcing et logistique. Nous espérons vous revoir très bientôt pour vous assister sur vos futurs projets.
Merci Docshipper !
Merci à l'équipe Docshipper pour leur réactivité mais surtout pour leur accompagnement et leurs conseils de qualités. Leur équipe s'est montrée très sérieuse et à l'écoute de mes besoins et j'ai pu gagner du temps précieux dans l'avancement de mon projet. Je vous recommande de les contacter.
30 de março de 2021
Avaliação não solicitada
Resposta de DocShipper Group
Bonjour Paul,
Merci pour ce retour d'expérience plus que positif. C'est avec grand plaisir que nous vous avons accompagné dans votre projet et en espérant répéter le même scénario dans un avenir proche.
Bonne chance pour la suite de ce business.
DocShipper team
Thanks for the help !
Very good experience with their sourcing team. They assist me from A to Z including supplier search, sampling, quality control and international freight. This team is super friendly so I can only recommend them !
1 de abril de 2021
Avaliação não solicitada
Resposta de DocShipper Group
Hello Bruno,
It was a pleasure serving you and your business. We really appreciate you taking the time to share your feedback and being so open with us.
We hope you'll come and see us again soon!
DocShipper team
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