DocTap Avaliações 

1.572
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Visited Dr. Nitin Mehra today at the Clapham surgery. So pleased I did, he went above & beyond to help with my diagnosis. He listened intently to my concerns & dealt with everything profess... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really impressed with Dr Lakshmi Kumar. She was thorough, listened carefully and ordered a full blood panel with clear explanations. She spotted things that needed follow up and gave me a clear action... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointm... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Saturday 3rd December 2022 Prompt and helpful telephone assistance Tested me in their own good sized consulting room, in a prestigious Central London Pharmacy Testing technician welcoming, defi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Policlínica

Escrito pela empresa

Same day private GP appointments from £29. DocTap have 11 London GP clinics, open 7 days. Prescriptions, diagnosis, blood tests & referrals. Book online now.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(1.572)

24 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic same-day PCR, highly recommended

Required same day PCR test to travel to China. Super easy online booking (rescheduled online multiple times happily), location was easy to find, clean and tidy, service was friendly and fast, test taken at 10AM, had email updates throughout the day, and results and certification in my inbox by 6PM. Could not be happier

21 de agosto de 2022
Avaliação não solicitada
logotipo da DocTap

Resposta da DocTap

Dear Spike,

Thank you so much for taking the time to leave us a positive feedback!
We work hard to meet expectations like yours, and we are extremely pleased we hit the mark for you.

Kind Regards,
The DocTap Team

Avaliado com 5 de um total de 5 estrelas

Efficient service

Efficient service. Just great

7 de agosto de 2022
Avaliação não solicitada
logotipo da DocTap

Resposta da DocTap

Thank you for taking the time to leave us a positive feedback! We hope to see you next time!

Kind Regards,
The DocTap Team

Avaliado com 5 de um total de 5 estrelas

I had trouble making an appointment

I had trouble making an appointment. The staff at DocTap was extremely helpful and answered my questions right away.

6 de agosto de 2022
Avaliação não solicitada
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Resposta da DocTap

Thank you so much for sharing your experience with us! We are glad to hear that our team was able to help you.

Kind Regards,
The DocTap Team

Avaliado com 5 de um total de 5 estrelas

Everything was perfect and I was…

Everything was perfect and I was delighted. Service was fantastic and before my return i will book day 2 and 8 if that's the requirements when travelling back to uk.
Thanks

3 de agosto de 2022
Avaliação não solicitada
logotipo da DocTap

Resposta da DocTap

Thank you so much for taking the time to leave us a positive feedback!
We work hard to meet expectations like yours, and we are extremely pleased we hit the mark for you.

Kind Regards,
The DocTap Team

Avaliado com 5 de um total de 5 estrelas

very quick and efficient test for…

very quick and efficient test for covid-19.
Amna Mohamed was on hand to communicate when I was running late and confirmed that my appointment would still go ahead. Really grateful for that, thank you, Amna :)

1 de agosto de 2022
Avaliação não solicitada
logotipo da DocTap

Resposta da DocTap

Thank you very much for taking the time to leave us a review!

We ensure that our team goes above and beyond for our patients and I'm glad to hear that Amna was able to do that for you.

Thanks again,
The DocTap Team

Avaliado com 5 de um total de 5 estrelas

This process is swift and easy

This process is swift and easy. Walk in walk out in 5 minutes, and my result emailed in an hour, as they said. Happy to recommend.

29 de julho de 2022
Avaliação não solicitada
logotipo da DocTap

Resposta da DocTap

Thank you so much for sharing your experience with us!
We work hard to meet expectations like yours, and we are extremely pleased we hit the mark for you.
We count ourselves lucky for customers like you!

Kind Regards,
The DocTap Team

Avaliado com 5 de um total de 5 estrelas

Excellent service from DocTap at Canary…

Excellent service from DocTap at Canary Wharf. Dr Singh was very efficient and helped me out enormously.
I would definitely use DocTap again.

28 de julho de 2022
Avaliação não solicitada
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Resposta da DocTap

Thank you very much for your kind words Jo. We really appreciate the feedback and we agree that Dr Singh is very efficient and helpful!

We’re very happy you enjoyed your experience and hope you will continue to use DocTap in the future for same day and next day GP appointments.

Thanks again,
The DocTap Team

Avaliado com 1 de um total de 5 estrelas

GF Went to Borough London for consult

GF Went to borough London for consult. Tried to call email noone picks up , she was never given any invoice or notes so that she could claim on insurance. Resorted to come on here. Can someone at least help me from doctap side.

14 de julho de 2022
Avaliação não solicitada
logotipo da DocTap

Resposta da DocTap

Hi Jack,

We are sorry to hear you had trouble getting through to us. Our phone lines are operational between the hours of 8am and 7pm. We can assure you that every call is answered or called back as soon as possible within business hours.

We also send all consultation notes automatically once the consultation is complete, however, we can always send them again along side an invoice.

If you are able to give us a call on 02071833254 or send us an email at support@doctap.co.uk we'll certainly be willing to assist you.

Kind regards,
The DocTap Team

Avaliado com 5 de um total de 5 estrelas

7 months on the NHS, 2 days with DocTap

My experience with DocTap has been exceptional. Frustrated with the slow going, dismissive and unsupportive experience with the NHS whilst investigating a health issue, I felt I had to take matters into my own hands. I was initially simply looking for somewhere that could do a diabetes test for me on a short timescale and found Doc Tap. From then I got so much more than I was hoping for:
- I was able to book the consultation for the same day (for 3 hours after first registering)
- registration process was quick and painless
- in the consultation I summarised my history with the NHS, my family history and my desire to test for prediabetes, I was also asked a lot of questions in the short period of time, clearly a very efficient way of building a picture
- the doctor was kind and attentive and was able (in the 15 minute consultation) to explain what the NHS was looking for, why, summarise the condition, offer a potential diagnosis (with a clearly laid out reasoning and reference to which diagnostic criteria I meet and which I don't and why that might be)
- he offered me a lot more information on the issue and its implications and related conditions
- we agreed on which tests I should do and on a safe medication to try
- I was then sent a prescription and a test referral on the same day
- the next morning I went to the lab to have bloods taken and FOUR hours later I had results, complete with a note from the same doctor on the recommended course of action based on these results and our consultation!
For comparison - having blood tests, results and follow ups with the NHS had taken 7 months in the past.
I would recommend doctap to everyone who has a potentially complex issue or a non standard one. The prices were reasonable, the experience was an incredibly pleasant and efficient one. I will definitely be sticking with doctap.

13 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have the most amazing experience with…

I have the most amazing experience with DocTap. Everything from arranging the appointment right down to the service received has been excellent. I'd really recommend seeing Dr Mengyan Lu especially as it pertains to mental health. She is empathetic and very knowledgeable.

27 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful five star 🌟

This clinic and specifically Namoy offered the most wonderful service not only me, but extended family and friends (13 in total!) ahead of a cruise and related Covid screening requirements.
Namoy was so kind, switched on and with a warm and fun side too. If you are in the area I'd highly recommend this clinic!
With best wishes Elizabeth

25 de junho de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I have been emailing DocTap religiously…

I have been emailing DocTap religiously over the last 24 hours, having booked the wrong date for my test. The number on the website does not work and no one is responding to emails. I have emailed both addresses on your website. Please can someone get back to me immediately. This is very poor customer service.

21 de junho de 2022
Avaliação não solicitada
logotipo da DocTap

Resposta da DocTap

Hi Catherine,

I am incredibly sorry to hear that you were unable to get through to our team. In times of incredibly high demand, we do sometimes take slightly longer to respond to emails that we would like, however usually they are responded to within 2-4 hours. For urgent queries please call us on 02039293780 or alternatively contact us via our online chat.

Kind regards,
The DocTap Team

Avaliado com 5 de um total de 5 estrelas

Good clinic!

Good clinic!
Amna was so quickly to respond me all my questions about antigen test.
Thank you!

13 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Booked four fit to fly tests

Booked four fit to fly tests. As the government changed the requirements we no longer need tests to fly. Called to cancel & was told they charge £15 per person admin fee to cancel. This is an absolute ripoff & cheek. We’ve had to pay £60 for nothing. Companies like this should not be allowed to trade. I can’t see them being around for very long when they treat people in this way. Be kind & it follows you. So I wouldn’t not recommend this company at all. Other companies out there would not charge for a cancellation that was out of your hands!

11 de junho de 2022
Avaliação não solicitada
logotipo da DocTap

Resposta da DocTap

Hi there,

I am very sorry to hear that you were charged a cancellation fee.

We automatically charge a cancellation fee when a patient cancels an appointment within 4 hours to ensure that people do not 'reserve' appointments with no intention of actually attending. However, we do understand that with regards to covid tests, things can change at the last minute and so we are always willing to refund this fee for patients who are forced to cancel tests, as long as they have not completed the appointment.

I couldn't find any previous communication with you or your patient account, however, please do consider sending us an email at support@doctap.co.uk and we will gladly refund the cancellation fee.

Kind regards,
The DocTap Team

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