DocTap Avaliações 

1.572
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Visited Dr. Nitin Mehra today at the Clapham surgery. So pleased I did, he went above & beyond to help with my diagnosis. He listened intently to my concerns & dealt with everything profess... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really impressed with Dr Lakshmi Kumar. She was thorough, listened carefully and ordered a full blood panel with clear explanations. She spotted things that needed follow up and gave me a clear action... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointm... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Saturday 3rd December 2022 Prompt and helpful telephone assistance Tested me in their own good sized consulting room, in a prestigious Central London Pharmacy Testing technician welcoming, defi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Policlínica

Escrito pela empresa

Same day private GP appointments from £29. DocTap have 11 London GP clinics, open 7 days. Prescriptions, diagnosis, blood tests & referrals. Book online now.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(1.572)

24 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

PCR test for travel.

I organized appointments for my mother and grandmother to have their PCR test at DocTap at the Broadway Stratford. We arrived early and they were seen straight away. At every point of the process we were sent emails. Whole process took less than 24hours. Received results and fit to fly certificate for an excellent price of £49.00 each. Will use DocTap when my partner and I travel.

4 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dr Lakshmi Kumar is an outstanding Doctor

I’m hugely grateful for my consultations with Dr L Kumar. She is a very committed GP with a wealth of experience . She is passionate about medicine , and compassionate and proactive . As a health professional myself it is not always easy to be a patient , but Dr Kumar helped me so much , she referred me promptly to a specialist and am making a full recovery . I absolutely recommend Doctap . Thank you Dr Kumar.

1 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent customer service. Really fast response and answered my questions and concerns.

27 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dr Aketa Patel

Doctap is very lucky to have Dr Aketa Patel in their team. A professional doctor where the patients feel easy to talk to. Wonderful experience. Top Notch. Highly Recommended.

25 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good experience

The Doctor I met was very nice, prepared and he made me feel comfortable.
A great location and easy to reach in Canary Wharf.
Excellent and fast the Customer Support.

24 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Smooth service for a fair price

Super glad I found this place. It couldn’t have been easier. We needed Rapid Antigen tests for our return yo Canada (via the US). I made three bookings at 11:45 and then we hopped in a taxi to the London Bridge location for our appointment at 12:30. We were in an out in 15 mins and had our results 45 mins later. All for £29 each. This was a good smooth service for a fair price. Highly recommended.

21 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I work for a large UK owned company…

I work for a large UK owned company based in South Africa and it was my first time using DocTap. I came across them quite by accident but it proved to be the best "accident" as the booking and payment process was easy and efficient from start to finish. Isobel Findlay assisted me with making a change to my booking which was another smooth and painless experience. thank you DocTap I will definitely use this service again

17 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Honestly, one of the best health services I found in London

Honestly, thank you for all your kindness. I’ve never been treated with so much respect in a GP since the moment I arrive at the reception, to the appointment and until the moment I left. It made me feel valued and that my concerns were 100% valid. The doctors have always heard my concerns with full attention and dedication. I do believe that this should be the standard that everyone should have available. I couldn’t feel happier and reassured about my concerns and the service provided has just been absolutely mouth dropping to me. I am impressed with such kindness and dedication, professionalism, attention and above all respected as everyone should be and we are all aware that doesn’t happen often at the GP’s (at least the ones I’ve been so far, public and private. Not to mention that sometimes you go to a GP and end up leaving with even more questions/ doubts in your head which wasn’t the case with DocTap). I’ve left with all my concerns absolutely clarified and they were extremely helpful.
I really do appreciate such a good service and it is much worth the price you pay for your appointment too. MUCH worth it. Not to say that I was treated with dignity.

I am extremely happy with DocTap and really do recommend.

14 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good place, good customer service

I had to take a pcr covid test after arrival to UK in December 2021, the last possible test that day, but my plane was delayed and wrote to them for heads up. They replied promptly and explained that if I am more than 15min late, I will miss that day's collection. However, they also suggested possible alternatives. In the end the plane landed on time despite being late to depart, I made to my test in time and that also was as pleasant experience as a test could be. And the test results came sooner than the designated time. Very happy about the customer service.

12 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Open on Sundays - a Godsend.

This was such a godsend especially when the rules for entering the country i was flying to changed in such a short period of time.

They were easy to find, the test was completed in minutes, booking was a breeze, and.. they're available on sundays- which was great as i was flying the next day and i needed to do an antigen test 1 day before i flew out.
For East London Travellers - if you're looking for a place to quickly undergo a test, and open on sundays - this is a good place get it done.

9 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent professional service

Quick and efficient, very organised.
They let us know exactly what stage our tests were at.
Very impressed good value for money. Test results arrived very promptly
Thanks

7 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t get tested at this centre if you need a fit to fly certificate

I needed a PCR test performed within 48hrs of travelling to be able to go on holidays. I did my PCR test at DocTap London Bridge testing centre and I got a positive result back from them the next day.
I have been testing myself using lateral flow tests everyday that week and all of these tests were negative so I went to do a free NHS PCR test at a walk in centre on the same day. That came back negative the next day. I also went to another testing centre to do an express PCR test and that also came back negative.
It is clear the PCR test I did at DocTap testing centre was faulty and gave a false positive test because I did another 2 PCR tests after that one and both were negative. It gave me so much stress because I thought I will have to cancel my holidays and loose a lot of money I already paid towards it. Additionally, I had to get an expensive express PCR test to be able to still make my flight.
Don’t get tested at this centre if you need a fit to fly certificate because you are risking having a lot of stress before your holiday and spending a lot of money on the PCR tests.

7 de março de 2022
Avaliação não solicitada
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Resposta da DocTap

Dear Paulina,

We are very sorry to hear that you have tested positive for Covid-19, and that you were unhappy with the service you received from DocTap.

We would like to assure you that we take a case-by-case approach for all and each of our patients, regarding them with genuine care, competence and professionalism. With every medical dispute, we open a formal investigation with our laboratory partners and healthcare professionals. If possible, a member of our team will contact you to find out some more information about your test, and we will carry out a full investigation with our laboratory partners. We will then contact you with your CT values as soon as possible, and will continue to contact you with the findings of the internal investigation.

Please be assured that the RT- PCR is the current UK gold standard test for the COVID-19 virus. Although no test is 100% accurate, our Medical Director is confident that we have implemented the appropriate measures to ensure the accuracy of our testing remains as high as possible. The false positive rate of the PCR test across the board is very low. By contrast, the false-negative rate is far higher and can be up to 30%. As such, we have sought advice from Public Health England about the best course of action in situations such as this, and their advice has remained stationary throughout. They have advised testing providers not to disregard positive results, and advised all patients testing positive to follow government guidelines and advise against travel.

Once again, our sincerest apologies for any disruption this has caused you.

Kind Regards,

The DocTap team

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