Hyviä asiakirjanpohjia. Asiakirjojen käytettävyys on parantunut. On myös helppo allekirjoituttaa omia asiakirjoja. Olisi hyvä jos allekirjoittajista olisi rekisteri mihin saa tallentaa asiakkaan nim... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I've used Docue for many years and it has helped a lot to streamline our contract and signing processess.
Vorischt beim Abschluss eines Probeabos. Man schließt einen Probemonat mit "monatlicher Zahlung ab" es wird suggeriert, dass das Abo auch monatlich kündbar sei. Dann rutscht man allerdings aut... Ver mais
A empresa respondeu
Supersmidig tjänst för alla typer av avtal, sjukt bra för mig som inte har tid i att sätta mig in i massa lagar och annat, jag skapar en mall och copy paste:ar för varje ny kund och justerar små detal... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Docue brings contract management, electronic signatures and lawyer-drafted templates together in one service. Businesses use Docue Platform to create, sign and manage contracts in one workspace. Software companies can embed Docue's e-signature and document automation capabilities into their own products with Docue Embed. Docue is built for growing and medium-sized European businesses. We are ISO/IEC 27001 certified, and our work is shaped by the regulatory and information security needs of companies that handle important business documents.
Informações de contato
Eteläesplanadi 2, 00130, Helsinki , Finlândia
- support@docue.com
- docue.com
3,8
Muito Bom
95 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great legal docs service
User-friendly service for legal docs, e-sign and storage. Highly recommended.
15 de outubro de 2024
Avaliação não solicitada
Resposta da Docue
Thank you very much for the positive words, we're pleased to know you're enjoying Docue!
SCAMMERS AVOID
This company employs deceptive practices, burying crucial terms and conditions in fine print that customers rarely comprehend fully. They exploit this lack of understanding to execute unauthorized auto-renewals, even when subscriptions are explicitly cancelled. Despite multiple cancellation attempts—including one just a week after initial signup—no confirmation receipts are provided and the account plus auto-renewal remains active, leaving customers vulnerable to continued charges.
The company's tactics are further compounded by their failure to notify customers of impending renewals through email or other reminders. When confronted, they hide behind convoluted terms and conditions, refusing to issue refunds and effectively trapping customers in unwanted financial commitments.
I strongly advise against engaging with this company. Their business practices are not only unethical but potentially illegal, particularly within the EU and UK regulatory frameworks. As a result of their egregious conduct, I am considering legal action to challenge their operations and protect consumer rights.
Potential customers should be warned: involvement with this company is likely to result in financial loss and significant frustration. Their behavior represents a clear violation of consumer trust and possibly consumer protection laws with no genuine way to cancel a subscription, i have even screen recorded each time and still my account is active!
15 de outubro de 2024
Avaliação não solicitada
Resposta da Docue
We’re sorry to hear about your experience, as it’s our priority to ensure all our clients feel informed and confident in using our platform.
Our services are designed specifically for business-to-business (B2B) use and therefore align with laws applicable to B2B software.
If you could please send an email to support@docue.com a member of our team will be able to help you.
Docue on oivallinen apuväline asiakirjojen laadintaan ja hallintaan
Docue on erittäin helppokäyttöinen ja todella monipuolinen. Asiakirjapohjat ja apu löytyvät helposti tilanteeseen kuin tilanteeseen. Arvostan myös sitä, että asiakirjat jäävät talteen ja ne löytyvät tarvittaessa helposti yhdestä paikasta.
9 de outubro de 2024
Avaliação não solicitada
Resposta da Docue
Kiitos Hanski arvokkaasta palautteesta palveluumme liittyen! Mahtavaa että palvelumme asiakirjamallit ja muut toiminnallisuudet ovat tulleet käyttöön ja helpottavat asiakirjojen laadinnassa ja hallinnoimisessa.😊
These guys sneakily add yearly renewal…
These guys sneakily add yearly renewal and charged my card without knowing. Despite requesting to not renew and refund, there is still no response for weeks. Terrible desperate attempt to selling
14 de setembro de 2024
Avaliação não solicitada
Resposta da Docue
Ahmer,
We are sorry to hear that you've had a negative experience with our automatic renewal process. We understand that this may have caused confusion.
To clarify, our terms of use outline that subscriptions automatically renew unless canceled before the renewal date. We apologise that this was not communicated effectively and are looking into ways of improving this.
Regarding your request for a refund, I looked into the matter and I can see that our team have been in touch with regarding this.
We value your feedback and are committed to improving our communication processes. Thank you for bringing this to our attention. 😊
Awful clunky tool and misleading…
They took £360 from my account after weeks of ignoring me. Awful clunky tool and misleading marketing. I thought I had signed up to monthly payments but it is a 12 month contract. They are ignoring my email to pay off the amount in one go. Avoid at all costs. Also says £39 a month but is actually taking £46.80 monthly!!!
11 de setembro de 2024
Avaliação não solicitada
Resposta da Docue
Jessica,
We are sorry to hear that you've had a negative experience with our service.
We understand that there may have been a misunderstanding regarding the subscription terms. Our website clearly outlines that the subscription is for a 12-month commitment. Regarding the charges, our Starter plan is priced at £39/month + VAT, so the charges are in line with the pricing stated on our website.
To address your request to pay off the remaining amount in one go, we would be happy to assist you. Please send an email to support@docue.com
We value your business and would like to find a solution that works for both of us. Please feel free to share any additional concerns or suggestions you may have. Your feedback is valuable to us as we strive to improve our offerings.
Vorischt beim Abschluss eines…
Vorischt beim Abschluss eines Probeabos.
Man schließt einen Probemonat mit "monatlicher Zahlung ab" es wird suggeriert, dass das Abo auch monatlich kündbar sei.
Dann rutscht man allerdings automatisch in einen 12-Monatsvertrag.
Kulanz des Supports, Fehlanzeige.
21 de julho de 2024
Avaliação não solicitada
Resposta da Docue
Vielen Dank für dein Feedback zum Probeabo. Unser Ziel ist es, den Übergang zwischen Probeabo und Vertrag für alle Kund*innen so klar und transparent wie möglich zu gestalten. Alle Kosten und der Wechsel in ein 12-Monatsabo werden während des Abschlusses deutlich angezeigt. Wir bedauern, dass dies in deinem Fall unklar wirkte und nehmen deinen Hinweis ernst, um diese Informationen gegebenenfalls noch deutlicher hervorzuheben.
Deliberately misleading pricing
Pricing is misleading. It's a 12 month contract, not a monthly contract.
26 de agosto de 2024
Avaliação não solicitada
Resposta da Docue
Hi Tristan,
We apologise for any confusion regarding the subscription terms. Our website clearly outlines that the subscription is for a 12-month commitment.
We value your feedback and would like to find a solution. Please contact us if you have any further questions. 😊
Es ist alles ein wenig undurchsichtig
Es ist ein undurchsichtiges Preismodell, man kommt sehr schnell an die Preisgrenzen und muss dann nachbuchen. Vieles funktioniert noch nicht.
23 de agosto de 2024
Avaliação não solicitada
Resposta da Docue
Danke, dass du uns auf deine Erfahrung mit unserem Preismodell aufmerksam gemacht hast. Wir verstehen, dass Transparenz bei Preisstrukturen extrem wichtig ist und es frustrierend sein kann, schnell an Preisgrenzen zu stoßen. Aktuell sind uns im System keine Probleme bekannt, aber wir würden gern mehr über dein Nutzererlebnis erfahren – melde dich dazu gerne direkt per E-Mail bei unserem Support-Team an support@docue.com So können wir gezielt auf deine Hinweise eingehen und dich bestmöglich unterstützen!
Disqualifikation durch Inkasso
Disqualifikation durch Inkasso. Der Dienst selbst ist ja in Ordnung und hat auch was man braucht.
Wer aber im Jahr 2024 immer noch auf "Ja aber wenn nicht gezahlt wird schicken wir ein Inkasso" setzt wird sich dadurch keine Freunde machen. Ist international einfach nicht haltbar (man stelle sich vor Netflix würde das tun).
Deswegen 1 Sterne Bewertung und für die Zukunft such ich mir einen anderen Dienst.
21 de agosto de 2024
Avaliação não solicitada
Resposta da Docue
Vielen Dank, dass du dir die Zeit genommen hast, uns ein ausführliches Feedback zu geben. Es tut uns leid, dass die aktuelle Vorgehensweise bei Zahlungsversäumnissen für dich nicht zufriedenstellend ist. Tatsächlich erhalten alle Kund*innen vor der Einschaltung eines Inkassounternehmens mehrfach die Möglichkeit, ihre Zahlung zu leisten. Dennoch nehmen wir deine Kritik ernst und prüfen, wie wir unsere Prozesse zukünftig optimieren können, um dir ein noch besseres Nutzererlebnis zu bieten.
Misleading marketing
I subscriped to a monthly subscription, but after payment, I figured out it is a yearly subscription. The marketin is very misleading nd you cannot exercise your right for refund even in the first 14 days if you have finalized even one document.
7 de agosto de 2024
Avaliação não solicitada
Resposta da Docue
Hi Joona,
We're sorry for any confusion regarding the subscription terms. Our website clearly outlines that the subscription is for a 12-month commitment.
Cooling off periods also don't apply to business to business (B2B) agreements, because these aren't covered by consumer rights laws.
We value your feedback and would like to find a solution. Please contact us if you have any further questions.😊
Amazing for Small Businesses & Startups
The services provided by Docue have been fantastic and have significantly impacted our business by enabling us to save time drafting contracts, agreements and a wide range of legal documents.
Docue's "send for signing" feature has also been a huge time save for us allow our team to quickly obtained signatures and signed documents.
A fantastic tool for small to medium sizes businesses and startups alike.
Final notes; customer support has always been great, the interface is simple and it's amazing that the documents are based in UK law.
1 de julho de 2024
Avaliação não solicitada
Resposta da Docue
Joseph, thank you very much for such positive words. We are thrilled to know that you're enjoying Docue's e-signing tool and that you're happy with our customer support! 😊
Make sure you check out our referral program in case you've got buddies who you think might benefit from using our service. You can find more information here: https://app.docue.com/2/referral
Breach of The Business Protection from Misleading Marketing Regulations 2008
This product was bought for HiddenCity Limited in the UK in June 2024. We thought we were signing up to a monthly subscription, not an annual subscription.
We feel Docue's presentation of pricing misled us because whilst it does say 'annual subscription' in small writing, and thus technically is accurate, it did not make it visually clear that we were signing up to an annual subscription. Further, we were not told in the sales process the total cost we were committing to.
We contacted Docue and they refused to cancel the subscription.
We view Docue's advertising may fall foul of UK legislation, specifically the Business Protection from Misleading Marketing Regulations 2008:
"3. (2) Advertising is misleading which— in any way, including its presentation, deceives or is likely to deceive the traders to whom it is addressed or whom it reaches; and by reason of its deceptive nature, is likely to affect their economic behaviour”
14 de junho de 2024
Avaliação não solicitada
Resposta da Docue
Hi Rob,
We are sorry to hear that there was a misunderstanding regarding the subscription terms for your Docue subscription.
We understand that our website may not have been as clear as it could have been in highlighting the annual nature of the subscription. We're committed to improving our user experience and have made changes to ensure that this information is more prominently displayed.
To explore potential solutions, please reach out to our customer support team at support@docue.com.
Thank you for taking the time to adress your concerns.
Excellent service with great features!
I've been using Docue for a couple of days now and I've found it incredibly useful for clarifying our company's legal approach and drafting documents using their templates and thoughtful prompts. Their Legal Hub information is particularly useful for gaining insight into how certain legal documents are structured, what they cover and don't cover, and how they can be implemented. Docue has saved us thousands of pounds whilst providing the assurance that I haven't missed anything!
19 de julho de 2024
Avaliação não solicitada
Resposta da Docue
Daniel,
We're delighted to hear that Docue has been so helpful in clarifying your company's legal approach and drafting documents. Your positive feedback is truly motivating for us as a company.
We're glad that our Legal Hub has been a valuable resource for gaining insights into legal documents. Our goal is to make legal processes more accessible and efficient for businesses like yours.😊
Make sure you check out our referral program in case you've got buddies who you think might benefit from using our service. You can find more information here: https://app.docue.com/2/referral
misleading pricing and not owning the…
misleading pricing and not owning the mistakes and accountability.
19 de julho de 2024
Avaliação não solicitada
Resposta da Docue
Hi Team Doglibre,
We apologise for any confusion regarding the subscription terms and pricing. Our website clearly outlines that the subscription is for a 12-month commitment.
We value your feedback and would like to find a solution. Please contact us if you have any further questions or require any help using Docue.😊
Gut Durchdachte Platform mit fairen Preisen
Ich bin wirklich beeindruckt von der Docue-Plattform. Die Preise sind sehr günstig, was für mich ein großer Pluspunkt ist. Die Plattform ist gut durchdacht und man findet sich leicht zurecht. Alles ist einfach zu verstehen und die Bedienung ist wirklich schnell. Besonders schätze ich die große Auswahl an verschiedenen Verträgen. Egal, was man braucht, man findet hier immer das passende Dokument. Insgesamt eine wirklich hilfreiche und empfehlenswerte Lösung für alle, die schnell und unkompliziert rechtliche Dokumente benötigen.
11 de julho de 2024
Avaliação não solicitada
Resposta da Docue
Lieber Christian,
vielen Dank für Ihre fantastische Bewertung von Docue! Wir freuen uns sehr, dass du von der Erschwinglichkeit, der Benutzerfreundlichkeit und der großen Auswahl an rechtlichen Dokumenten auf unserer Plattform beeindruckt bist.
Deine lobenden Worte über unsere leicht verständliche Benutzeroberfläche und die schnelle Bedienung sind besonders motivierend. Wir streben danach, die Erfahrung für unsere Benutzer so reibungslos und effizient wie möglich zu gestalten.
Wir freuen uns, dass du unsere Auswahl an Verträgen wertvoll findest. Unser Ziel ist es, eine umfassende Bibliothek bereitzustellen, die auf eine Vielzahl von rechtlichen Bedürfnissen eingeht.
Vielen Dank, dass du Docue anderen, die schnell und einfach rechtliche Dokumente benötigen, weiterempfiehlst. Dein Feedback ist uns sehr wichtig und hilft uns, unsere Plattform kontinuierlich zu verbessern.
Nochmals vielen Dank, dass du dich für Docue entschieden hast!
Perfect for early stage companies.
This platform is perfect for us as a start-up, and the pricing model allows us to easily scale. Customer service is excellent as well btw!
9 de julho de 2024
Avaliação não solicitada
Resposta da Docue
Neil, we're thrilled to learn that you're enjoying Docue and that you're happy with our support! Thank you for the positive words! 😊
Misleading pricing
I got misled about pricing. I chose monthly payments, but they claimed that I accepted monthly payments with an annual commitment. It seems like I'm not the only person who misinterpreted the pricing.
I wrote to support, but they were not helpful; they kept repeating, "You have accepted our terms." They are trying to make a quick buck by misleading people. The templates the service provides are not worth the money either. A real lawyer would be cheaper.
2 de julho de 2024
Avaliação não solicitada
Resposta da Docue
Erik, thank you for taking the time to express your experience with Docue and we're sorry that you feel like you've been mislead.
We will be looking into ways of making the 12 month commitment clearer and appreciate the feedback. 😊
We'd love to know how you think we could improve our templates and would be very grateful if you could let us know what you feel is lacking with the templates. Please contact our support team via the chat or email (support@docue.com).
A real lawyer will be much much cheaper
They bill you for the whole year (even on a monthly plan) and you cannot cancel. Get a real lawyer, it'll be less work AND cheaper. Or use another product.
7 de maio de 2024
Avaliação não solicitada
Resposta da Docue
Anjali, thank you for taking the time to express your thoughts about Docue.
It's true that Docue is only offered with a 12 month commitment and this is based on the value of the service and the contents within our templates. This is stated on our pricing page, on the check-out page as well as in the order confirmation sent to you following the activation of a subscription.
However we will look into ways of making this more clear to try prevent any confusion regarding the contract term going forward. 😊
Please reach out to our support team if you require any help, either via chat or email (support@docue.com).
I signed up to docue and used it for…
I signed up to docue and used it for one agreement, I then cancelled which was quite possibly the worst experience, they kept emailing me asking why I'd like to cancel while keeping my account active, 5 months later, I had to report it to my bank, cancel my card and order a new card... AND I STILL get a ton of emails from docue every month telling me they tried my card. Terrible company, think twice if using your main bank card.
15 de junho de 2024
Avaliação não solicitada
Resposta da Docue
AJ, thank you for taking the time to share your thoughts.
All of our subscriptions are subject to a 12 month contract term which is stated on our pricing page, on the check-out page as well as in the order confirmation following the activation of a subscription.
However, we will look into ways of making this clearer.
Please get in touch with our support team via chat or email (support@docue.com) and one of our representatives will help you. 😊
Docue is a great platform for small…
Docue is a great platform for small businesses like mine. I work with global clients and the ability to set up and document agreements and contracts so easily is a massive time-saver. Like all platforms it takes a bit of practice, but now I'm more familiar with it I think its fab! I got brilliant support from Minnie and Petra that helped me see where I'd gone wrong and how to fix it. I think the platform is great and the people have been wonderfully helpful.
6 de junho de 2024
Avaliação não solicitada
Resposta da Docue
Simon, we're so pleased that you're happy with Docue and our support! Thank you for being our customer!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.