Docue Avaliações 

95
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Hyviä asiakirjanpohjia. Asiakirjojen käytettävyys on parantunut. On myös helppo allekirjoituttaa omia asiakirjoja. Olisi hyvä jos allekirjoittajista olisi rekisteri mihin saa tallentaa asiakkaan nim... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've used Docue for many years and it has helped a lot to streamline our contract and signing processess.

Avaliado com 1 de um total de 5 estrelas

Vorischt beim Abschluss eines Probeabos. Man schließt einen Probemonat mit "monatlicher Zahlung ab" es wird suggeriert, dass das Abo auch monatlich kündbar sei. Dann rutscht man allerdings aut... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Supersmidig tjänst för alla typer av avtal, sjukt bra för mig som inte har tid i att sätta mig in i massa lagar och annat, jag skapar en mall och copy paste:ar för varje ny kund och justerar små detal... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Software

Escrito pela empresa

Docue brings contract management, electronic signatures and lawyer-drafted templates together in one service. Businesses use Docue Platform to create, sign and manage contracts in one workspace. Software companies can embed Docue's e-signature and document automation capabilities into their own products with Docue Embed. Docue is built for growing and medium-sized European businesses. We are ISO/IEC 27001 certified, and our work is shaped by the regulatory and information security needs of companies that handle important business documents.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

95 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(95)

5 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Docue is fantastic

Docue is fantastic and exactly what I was looking for when it came to creating documents like my companies Terms and Conditions and Policies.. It was so easy to use and complete without any assistance or fuss. The support was also great whenever I had any question and they got to me so quickly as well. I would definitely recommend

6 de junho de 2023
Avaliação não solicitada
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Resposta da Docue

Peter, thank you very much for taking the time to leave us this feedback! We're thrilled to know that you've been enjoying Docue!

Avaliado com 5 de um total de 5 estrelas

Docue is amazing!

Docue is amazing!! So easy to use and, fundamentally, has a huge breadth of UK specific legal docs (unlike many of their competitors)! I had a question regarding one of their templates and the team updated it to meet my requirements within the hour! Insane! Highly recommend 👍🏻

28 de maio de 2024
Avaliação não solicitada
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Resposta da Docue

Henry, thank you so much for the positive words! We're thrilled to hear you're enjoying the service! 🤩

Avaliado com 5 de um total de 5 estrelas

Exactly what I needed

Exactly what I needed! The legal documents are really high quality and the user interface makes everything really so simple to fill out. Always hated trying to draft contracts for clients but this has been a game-changer. Customer service is also excellent, really responsive. Highly recommend.

6 de maio de 2024
Avaliação não solicitada
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Resposta da Docue

Thank you Annabella for such positive words and we're very pleased to know that Docue is exactly what you need for creation of legal documents! Make sure you check our our referral program in case you'd like to invite people🌟

Avaliado com 1 de um total de 5 estrelas

Got mislead into 12 month subscription

Got mislead into 12 month subscription, and customer service was not helpful at all. I do not recommend this at all, there are other better alternatives that do not lock you in for 12 months, with better value.

27 de abril de 2024
Avaliação não solicitada
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Resposta da Docue

Hi Kevin, I'm sorry to hear you've had this experience with us. I cannot see that you've been in touch with our support team and we would like to understand how things went wrong. Please contact us via email (support@docue.com) so that we can help you! 😊

Avaliado com 5 de um total de 5 estrelas

The best

The best, both in regards to quality and service! The help I got when I needed it and the templates are well formulated, precise and extremely useful!
I highly recommend anyone who needs legal templates!

30 de abril de 2024
Avaliação não solicitada
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Resposta da Docue

We're thrilled to hear you're enjoying Docue and appreciate you taking the time to leave your review. Make sure to check out our referral program incase you'd like to invite people to Docue, you can find more information here: https://docue.com/en-gb/referral-terms 😊

Avaliado com 5 de um total de 5 estrelas

Supersmidig tjänst för alla typer av…

Supersmidig tjänst för alla typer av avtal, sjukt bra för mig som inte har tid i att sätta mig in i massa lagar och annat, jag skapar en mall och copy paste:ar för varje ny kund och justerar små detaljer, tar på riktigt max 10 min att sätta upp nya avtal.

2 de maio de 2024
Avaliação não solicitada
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Resposta da Docue

Tack Nenad för de positiva orden! Det glädjer oss att få höra hur ni drar nytta av tjänsten! 😊

Avaliado com 5 de um total de 5 estrelas

Docue is honestly a fantastic service

Docue is honestly a fantastic service. For a while I have been struggling with expensive legal fees whilst running my business. I've regularly needed new documentation for different projects, including things like Ts & Cs and Privacy Policies etc. I came across Docue when searching for a cost-effective way to get all these documents and I can honestly say it's been superb. They've got customisable templates for almost every scenario you can think of and they all written and regularly updated by solicitors. Their support is awesome also. Whenever I have had a question, they have got back to me within an hour or so and they ask questions to their solicitors directly. I would definitely recommend it to anyone.

29 de abril de 2024
Avaliação não solicitada
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Resposta da Docue

James, thank you very much for the review and we're very please to hear that you're enjoying our service! Make sure you check our referral program in case you'd like to invite people to Docue! 😊

Avaliado com 5 de um total de 5 estrelas

Great value legal templates!

Absolutely thrilled with the legal templates provided by Docue! From start to finish, they were professional, knowledgeable, and incredibly responsive. Their team guided me through every step of the process, currently using for employment contracts. I highly recommend Docue for anyone seeking great value, reliable legal templates. Five stars all the way!

26 de abril de 2024
Avaliação não solicitada
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Resposta da Docue

Vanja, thank you very much for leaving us this review! We're very pleased to know that you're finding Docue useful and that you'd recommend us. We actually have a referral program you can use in case you'd like to invite people to Docue, you'll find more information about this in the bottom left corner of your workspace while logged in 😊

Avaliado com 1 de um total de 5 estrelas

They trick people into buying a 12…

They trick people into buying a 12 month contract. Customer service tries everything they can to try to promote value about the really expensive service they charge. Highly recommend looking at other alternative software, with cheaper pricing, no 12 month contract and with a proper customer service

25 de abril de 2024
Avaliação não solicitada
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Resposta da Docue

Koto, thank you for taking the time to leave us a review and for expressing your concerns about our pricing. I'm sorry to hear that your experience with us is not up to standard, we will try to do better!

Avaliado com 1 de um total de 5 estrelas

Credit card Fraud

Can't cancel subscription and got billed after a falsely confirmed cancellation. Fraud.

15 de abril de 2024
Avaliação não solicitada
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Resposta da Docue

Hi Sebastian, we're sorry to hear you've had issues cancelling your subscription. Please send an email to support@docue.com and we'll be more than happy to help you! 😊

Avaliado com 1 de um total de 5 estrelas

Deliberately mislead on pricing

Deliberately mislead on pricing. See other reviews - they offer pay monthly but lock you into an annual contract. Which is ok if they make at least some effort to inform you of the annual obligation other than a font size 4 asterisk comment.

Their system is buggy as all hell - really really avoid.

25 de março de 2024
Avaliação não solicitada
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Resposta da Docue

Hi Thomas,

Thank you for leaving us a review. We appreciate you taking the time to express your concerns and will take the feedback onboard. Please could you send an email to support@docue.com and give us some more information regarding the bugs you experienced while using Docue so that we can look into those? 😊

Avaliado com 1 de um total de 5 estrelas

Disappointment with Software's Complexity Requires Legal Advice

No change on my position until I am given a full refund.

As a user of Docue, I feel compelled to share my experience with others who may be considering this platform. While my intention is not to disparage the product, I must express my disappointment regarding certain aspects that have proven challenging to navigate without legal counsel.

Upon activating an annual subscription, I found myself encountering complexities that were not adequately communicated during the onboarding process. Despite the presence of information regarding cancellation rights and the 7-day money-back guarantee, I regrettably admit to misunderstanding the terms initially.

The support team was responsive in addressing my concerns, and I appreciate their efforts in clarifying certain points. However, the necessity of seeking legal advice to fully comprehend the intricacies of the subscription agreement speaks to the level of complexity involved.

Furthermore, while information regarding cancellation rights may have been accessible, its placement within the subscription activation page and subsequent confirmation emails could perhaps be more prominent. Clear and concise communication is paramount in ensuring users fully grasp their rights and obligations.

In conclusion, my experience with Docue has underscored the importance of thorough comprehension of contractual agreements. While the software itself may offer valuable features, prospective users should be aware of the potential need for legal guidance to navigate its complexities effectively.

1 de março de 2024
Avaliação não solicitada
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Resposta da Docue

Ali, Thank you for your review. I’m sorry to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention. While we are not be able to change our Terms of Use, we'd like to help you with the complexities you've found within our templates. Please send an email to support@docue.com and we'll be more than happy to help you! 😊

Avaliado com 1 de um total de 5 estrelas

Can't cancel subscription

Subscription plan is intentionally deceptive locking you into 12 months regardless of whether you select 'monthly' or 'annual' payments. Won't let you cancel until the 12 month term is up.

The product is essentially a Google Docs clone with basic legal templates. How this could justify even the cheapest plan is a mystery to me.

4 de março de 2024
Avaliação não solicitada
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Resposta da Docue

Callum, we're sorry to hear that you were frustrated by our Terms of Use and that you feel the service is lacking. We appreciate that you've provided this feedback and do take it seriously, thank you!

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