Communication was difficult due to time zone issues. Most emails were answered at 2 am my time (EST). We almost cancelled the order when we found out the sunroom was arriving a week later than request... Ver mais
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Veja o que dizem as avaliações
I reached out to say we didn't receive all the parts. They were great ! Replaced everything and I absolutely love my Pergola roof!! This company not only stepped up to help us but the quality is supe... Ver mais
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Well engineered product. Most everything lined up and went together without much effort. Instructions could be more step by step, ordered and more detailed. Ran short on a few necessary fasteners. The... Ver mais
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The experience was great, product went together fairly easy, but needed more than 2 people to install. Their was a hiccup in your delivery system. Their were 7 packages delivered, however they did not... Ver mais
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Detalhes da empresa
Sobre Domi Outdoor Living
Escrito pela empresa
Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi – Your Trusted Outdoor Space Partner
Escrito pela empresa
- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead – express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
Informações de contato
Estados Unidos
- service@domioutdoorliving.com
- domioutdoorliving.com
Summer Kickoff sale- Up to $1300 off
4,2
Muito Bom
215 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 89% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Domi Outdoor Living
Thank you for your feedback! We’ll work on making the instructions clearer.
Overall it’s a good product but there…
Overall it’s a good product but there were MANY scratches in the roof. We Had a lot of dents from delivery (not the company’s fault but you from you know who, FEDEX 🙄) Quality is good! Just maybe the product should be inspected better before sending out for shipment, otherwise it’s a good product.
23 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your honest feedback and for acknowledging the product quality. We sincerely apologize for the scratches on the roof and the dents caused during delivery. While we can’t control what happens with FedEx, you're absolutely right — we should have inspected the item more carefully before shipping it out. We’ll address this with our quality check process in the future to improve this situation:)
Got what I needed and fast delivery
Got what I needed and fast delivery. My 12x10 metal gazebo is an excellent product and the curtains I ordered are back up.
22 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your feedback! We're delighted to hear that you're enjoying your 12'x10' metal gazebo and that the delivery was fast. It's great to know the curtains are serving you well as a backup. If you ever need anything else, we're always here to help!
The products are great- colors not so much.
The products are great. The deliver was fast. Unfortunately, the two sets of loungers with same color and fabric are very different shades. I had expected them to match exactly.
23 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your honest feedback, and we’re really glad to hear you loved the products and fast delivery.
And we checked the issue that you mentioned, the product you purchased are two different models. Although the color descriptions are the same, the shades of color may be slightly different. We apologize for any inconvenience caused.
Love my Gazebo
Love my Gazebo! I only gave it four stars due to the directions being very vague and hard to read and understand. We had to read between the lines so to say. Especially with putting up the curtains the instructions were useless. Otherwise love the finished product!
22 de março de 2026
Resposta da Domi Outdoor Living
Thank you so much for your honest feedback and for loving your gazebo! We're thrilled that you're happy with the finished product. We sincerely apologize that the instructions—especially for the curtains—fell short of expectations. Please know we’re actively working to improve our guides. Your input helps us get better. Enjoy your gazebo!
Super comfortable
The chairs are very comfortable with a modern look to them. Enjoying them poolside is a real pleasure .
23 de março de 2026
Resposta da Domi Outdoor Living
We’re so glad to hear that you’re enjoying the chairs! Combining modern design with poolside comfort is exactly what we aimed for. Thank you for sharing your experience — it truly means a lot to us.
Resposta da Domi Outdoor Living
Glad to hear that you are satisfied with the delivery speed of the goods!
Resposta da Domi Outdoor Living
We are glad to hear that you are satisfied with our service! We will continue to work hard towards this goal:)!
Good experience with company.
Product is very good, but would like to see better instructions. Company responded very quickly for some hardware missing.
22 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your feedback! We're glad to hear you're happy with the product and that our team could quickly assist with the missing hardware parts.
We also appreciate your suggestion about the instructions—we’ll share this with our R&D Team for future improvements. Pls feel free to reach out if there's anything else we can help with!
Plastic film a nightmare
It took literal hours to peel off the plastic film that was supposed to protect the pieces in shipping. And some of the metal came scratched anyway. I should have read the other reviews saying the same thing before I purchased. This was not worth the hassle.
15 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your feedback, and I’m truly sorry to hear about your experience. The protective film should not have been that difficult to remove, and scratches are certainly not acceptable. We appreciate you bringing this to our attention. Pls contact us directly via email address service@domioutdoorliving.com with your order details so we can make things right:)
I purchased a 10' x 12' metal gazebo...NIGHTMARE
I purchased a 10' x 12' metal gazebo. To categorize this product in a word "NIGHTMARE" is reasonably descriptive. I have built racing engines, race boats, 10,000+ sq. ft. homes, tennis courts, pools, etc. The directions are pitiful, and the fun part is...if you find two pieces that fit...you must stop and celebrate! My Dad would say, looks good on paper. Roofing is impossible. This is a 2 man job at best with a third to chase tool & fasteners. If you fancy yourself a DIYer, hire someone to build this thing. Extra parts is a nice touch.
20 de março de 2026
Avaliação não solicitada
Resposta da Domi Outdoor Living
Thank you for your honest and detailed feedback. We’re truly sorry to hear about your frustrating experience with our 10' x 12' metal gazebo. Given your extensive building background, your comments are especially concerning. We clearly missed the mark with our instructions and assembly design. Pls reach out to our support team directly via service@domioutdoorliving.com this email address with your order details, and we’ll make this right — whether through a refund, replacement, or professional assembly assistance. We appreciate your patience and apologize for the nightmare this caused.
they are kind and want to help you
20 de março de 2026
Resposta da Domi Outdoor Living
At Domi, ensuring customer satisfaction is always our top priority— and we’re always here to support you.
Well built product!
I had a part that was made wrong in the very first step. I modified it so I could continue and the company sent me a new one, and I was able to replace it. The product is well built and the instructions are clear.
20 de março de 2026
Resposta da Domi Outdoor Living
Thank you for sharing your experience and for your understanding throughout the process. It’s great to know that you find the product well built and the instructions clear. Your feedback is invaluable, and we'll continue to work hard to ensure quality control and support meet expectations from the very first step. Thank you for giving us the chance to make things right.
We love the product
20 de março de 2026
Resposta da Domi Outdoor Living
So glad to hear that! Thank you for being part of our journey. Your support inspires us to keep improving!
Very helpful in supplying the correct…
Very helpful in supplying the correct part I needed.
19 de março de 2026
Resposta da Domi Outdoor Living
Awesome — glad it worked out for you.
Thank you for your kind words:)!
Louvered Pergola
The delivery went well, after 2 cancelled dates. The men who assembled the pergola worked swiftly and had no problems. They thought the quality was excellent, as did I. The packaging was amazing - so many parts in a fairly small package. I am very pleased with the final product.
8 de abril de 2026
Resposta da Domi Outdoor Living
Thanks for sharing your experience! We are delighted to hear that everything worked out well in the end. So glad you're happy with the quality and the final product!
the perfect gazebo
not one thing from shipping to me putting the last screw in my gazebo everything went perfect. Thank you
19 de março de 2026
Resposta da Domi Outdoor Living
We are sorry that our product may not have met your expectations, which led to your one-star review. May we know what issues you encountered during the assembly process?
Alternatively, you can describe the problems you faced to our official customer service email service@domioutdoorliving.com, and our support team will provide solutions based on your specific situation.
Good replacement pergola cover
The replacement pergola cover is a good quality. It was easy to assemble.
It was simple to reorder and was delivered in a timely manner.
11 de março de 2026
Resposta da Domi Outdoor Living
We're delighted to hear that you're pleased with the quality of the replacement pergola cover and that the assembly process went smoothly. It's also great to know that reordering was simple and that the delivery arrived on time. Your satisfaction means a lot to us, and we look forward to serving you again in the future:)!
Gazebo looks good!
Good quality product! Assembly Manuel instructions need more text instructions !
11 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your positive feedback and for sharing your suggestion! We're glad to hear that you're satisfied with the product quality. At the same time, we truly appreciate your constructive comment about the assembly manual. We understand that clearer and more detailed text instructions would be helpful, and we will definitely work on improving it for future batches. If there's anything we can assist you with regarding the assembly process, please feel free to reach out — we're here to help!
Love my 8x10 gazebo!
Instructions were very easy to follow, nothing was damaged in shipping even though FedEx nearly destroyed the packaging, and it is super sturdy. Used plant pots filled with drainage rocks and it was a great alternative to mounting it to the ground. Definitely will take at least 2 people to assemble and about 2 full days (a lot of patience and a case of beer helps too) but definitely worth it! Love my gazebo and have recommended it to others as well.
15 de março de 2026
Resposta da Domi Outdoor Living
Thank you so much for sharing your experience in such detail! It's great to hear that the instructions were easy to follow and that the gazebo turned out to be super sturdy — especially given the rough handling by FedEx. The idea of using plant pots filled with drainage rocks as an alternative to ground mounting is brilliant! That tip alone will be super helpful for others with similar setups.😄
We're really happy you love your gazebo and truly appreciate you recommending it to others. Enjoy your outdoor space!
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