Door Station Avaliações 

324
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered doors which are clearly advertised as “3-5 day delivery”. Over a week later there is no response. I have called many times using the main phone line (supposedly Customer Services”), but simply... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Exceptionally pleased with service received from Door Station. Expert knowledge about the product lines made choosing the right product a breeze. Once order was placed, we were kept well informed of p... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought a bespoke oak door from Doorstation, online. Ordering process went very smoothly, all my queries were answered incredibly quickly by Dan and colleagues. After the predicted lead time (whi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very helpful service - Dan was able to provide some guidance on which doors would best fit some unusually sized frames and what work would be involved for the carpenter. They also accommodated a few... Ver mais

Detalhes da empresa

  1. Fornecedor de Portas
  2. Fabricante de Portas
  3. Loja de Portas
  4. Armazém de Portas
  5. Porta interna

Sobre Door Station

Escrito pela empresa

Door Station is an online door supplier, offering internal and external doors at competitive prices. Door Station is able to supply door casings, architrave, skirting board and quality ironmongery – mostly with the option of being unfinished or pre-finished. We deliver anywhere in the UK and offer the best customer service in the industry.

Our team know the importance of stocking the best products and providing the best customer service. We have spent time sourcing quality products and are able to offer them to you at some of the best prices online. We believe your customer journey should be easy and stress free from start to finish. Our experience means we can help you find the right products to meet your needs.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

324 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(324)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

Competitively priced

Competitively priced, delivered quickly with ETA message service and knowledgeable staff if there is anything you are unsure of.

29 de setembro de 2022
Avaliado com 4 de um total de 5 estrelas

Quick delivery

Quick delivery. Although doors are primed, I will have to fill the joint’s as they are cracking and i will have to sand down around the glazed area’s, as they are a bit rough.

16 de outubro de 2022
Avaliado com 3 de um total de 5 estrelas

I totally messed up whilst researching…

I totally messed up whilst researching for my internal doors. Firstly there are companies selling the same doors from the same supplier at a way better price, i mean way better £60 cheaper for the same door. Next, after deciding to change one of my doors the driver who delivered my new one couldn't pick up the return due to not being allowed. This means i have to wait in again in order to return the door. bad planning but keeping a driver in a job.! Regards hope this helps .

23 de junho de 2022
logotipo da Door Station

Resposta da Door Station

Hi Mark, thanks for leaving the feedback.

Firstly, apologies for the collection confusion - we have chased up transport to see what is happening with the door you wish to return.

Secondly, there was no delivery charge on either order your placed so, taking other companies charges into account the doors come to a very similar price. We also didn't charge any re-stocking fees for the collection although we are charged these by the supplier.

We have asked transport to contact you ASAP to arrange the collection

If you need anything else at all, drop us an email customerservices@doorstation.co.uk

Thanks, Dan

Avaliado com 5 de um total de 5 estrelas

I’m so glad I’ve had this opportunity…door station quality

I’m so glad I’ve had this opportunity to write a review for door station because I’ve recently ordered six oak doors for my bungalow and I’ve just finished hanging them and I am so pleased with the quality, all friends and family who has seen them have all made remarks about them on how nice they look , I had them ready stained and I’m glad I did , I am one very happy customer thank you 👍👍

29 de maio de 2022
Avaliado com 5 de um total de 5 estrelas

Excellent service

Door was on back order, but the company kept me informed when the door would be delivered. Once delivered, door was as described, now fitted and looks good, matched all other doors in our bungalow

12 de maio de 2022
Avaliado com 5 de um total de 5 estrelas

Client involvement

I've been in the trade for best part of 50 years and I can say without hesitation that Door Station customer service is second to none.
A recent high end project has been plagued with delays caused entirely by poor decision making and involvement by the client and, whilst issues with some suppliers remain unresolved Door Station has responded to my requests promptly and fairly.
I recommend them unequivocally.

5 de maio de 2022
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. There was a delay with the order but I was kept fully informed and given options should I wish to receive it sooner. Dan was fantastic. Would order with again.

5 de maio de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Order made but told Door requested not…

Order made but told Door requested not available which was frustrating as a waste of time.

30 de março de 2022
logotipo da Door Station

Resposta da Door Station

Hi Mohammed, thanks for taking the time to leave a review.

I can see you placed an order for a door on 30th December 2021 whilst we we closed for the Christmas break. You were informed the door was out of stock until February on the day we opened (4th January 2022) and refunded in full as soon as you requested it - 5th January 2022.

Stock has been tricky over the last 12 months I'm afraid and whilst we have no control over when the containers arrive/clear Customs etc, we do have control over contact with our customers and we pride ourselves on Customer Service.

In normal times our suppliers have a constant stream of doors coming in which means 95% of all doors are in stock and available for immediate delivery or, if they’re out of stock, it's not for longer than a week or so.

Again, apologies we couldn't fulfil your order in time. Do let us know if you need anything in the future

Thanks, Dan

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