Dragonpass Avaliações 295

On my last trip I’ve redeemed 15GBP voucher for food and I’ve used the Lounge access pass and they worked perfectly well.
Thank you Dragonpass for great service and experience.

Easy access to airport lounges via app QR code and passport. So far visited Hanoi and DaNang Airport lounges. The service staffs are friendly. Food and beverage choices are wide. Very impressed with auto massage chairs at Danang lounge. So happy for the privileged access. Thank you Dragon pass.

Nice lounge at PLZ airport. Bit small and crowded but overall great.

The app somehow changed my default currency from GBP to USD and due to time pressure and the belief that the resulting cost would be identical, I went along with it.

Unfortunately it meant that I wss charged £25.99 instead of £24 for airport lounge sccess in the UK so not happy

Fabulous. Smooth travelling start with visiting your great lounges and fab food. People at the front desk are well trained no problems and very friendly. First world service. Thanks for that

I’m so glad there is a Landside usage for us. Usually is airside. That day I had to wait for my airtickets so while waiting at NRT airport, I managed to had my dinner. Lo n Behold, it was a great eel fish with rice dinner.
So glad Dragon Pass think of giving their passengers Landside resting too.Thank you Dragonpass🎉🎉❤️

A good selection of food and beverages, lounge was ok, though a little cramped and the seats meant for 4 was really good enough for only 2. Otherwise it was a good rest area while waiting for flight.

I've used Dragon pass for several years and I like using it and to be able to access airport lounges in most airports I travel through. I've always gone for the unlimited pass, but this time it is not available which is annoying as in the short time since I renewed it, I've already used 4 of my visits of the 8. Plus I lost 2 purchased visits I had on my old card as I wasn't able to use them before the last card expired. Overall this time I'm quite disappointed and will look at other lounge options when I run out of visits.

The service lounge is clean and staff are attentive. Food quality and selection adequate at Brunei and SAT lounge.

Service confirmed but no one contact me or even no excuse email about service suspended those days (Lunar New Year). I bought service for 3 and can not get refund

What used to be a brilliant service is now terrible. As soon as they release the dates for any airport we’re using I jump straight on (well I used too) now you can’t get anything whatsoever using their pre booking service, however if you go to the airport direct and pay you can get the lounge access. Having the DragonPass is no longer a benefit, plus when you email to ask if they can help you just get fobbed off with no assistance whatsoever.

Just a quick edit, following their reply to request my details to contact me and discuss my issues, 3 weeks later DragonPass still haven’t been in touch whatsoever. Their reply’s are clearly just to look like they’re dealing with customer issues and complaints when in reality, they’re not.

I am really disappointed with the facilities at Dakar ( Thies Blaise Diagne) as a Dragonpass member I have just paid £24.00 for my wife only to be able to have a can of coke. none of the food was covered and there were numerous flies walking on the food. There were no snacks in sealed packets. there was also no hand wash or facilities to dry your hands in the washrooms. I have a photo of facilities, I would also add the staff were gathered chatting amongst themselves ignoring customers Please respond as food hygiene is extreme important. I am a long time member and expect a refund not a credit voucher.

DragonPass said I am not entitled to a refund as I had entered the lounge... if I could have seen the food hygenie i definately wouldnt have entered

Très bien ce longe de l'aéroport Bâle Mulhouse je recommande

It was very easy getting access to the lounge using the dragon pass app, the lounge however didn't have much snacks and what they had was not of a good quality.

Complete scam. I can’t access any lounge despite being fully paid up and having the app. Everytime I try to and access a lounge it involves between 20-30 mins on the phone to the Dragonpass help desk to eventually get me in. They also changed their contract terms halfway through our agreement making it more expensive to take guests in, which in my book is a breach of contract and unforgivable. Will not renew.

The staff at Bidvest OR Tambo are rude and have no customer service what so ever 😡

Excellent service, quiet and calm

Great service. Convenient app