I traveled from OR Tambo (Johannesburg, South Africa) to Heathrow and used my Dragonpass for the first time. I was pleasantly surprised at how quick and easy I was able to register on the app and my e... Ver mais
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Veja o que dizem as avaliações
So you are making a connection at North terminal Gatwick and have a 4 hour layover but none of the lounges will let you in until 3 hours before your flight leaves. Bizarrely once you are in the lounge... Ver mais
I used my Dragonpass to access the Travel Club Lounge at KLIA 2. The staff explained the process very well and was very professional. He even gave me a slip of paper with the Wifi Address and Passwo... Ver mais
Efficient entry and relaxing time before our flight. Manchester terminal 2 Escape lounge. Thanks to Mo the bar attendant who was extremely helpful and attentive. Smiling and joking with customer... Ver mais
Detalhes da empresa
Escrito pela empresa
Dragonpass is your gateway to a better travel experience. We connect travellers to a global network of airport lounges, dining, Fast Track security, and lifestyle benefits — all in one easy-to-use app. Whether you're flying for business or leisure, Dragonpass gives you access to comfort, convenience, and exclusive perks at every stage of your journey. Trusted by major banks, airlines, and travel partners worldwide, we’re here to make travel smoother, smarter, and more rewarding.
Informações de contato
Reino Unido
- dragonpass.com
3,9
Muito Bom
295 avaliações
Respondeu a 58% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Amazing experience through all airport…
Amazing experience through all airport lounges!! Now very crowded due to it 😁 Good choice with convenience!
5 de fevereiro de 2026
Avaliação não solicitada
not enough food 😩
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dragonpass
Hello Froilan,
I am sorry to hear that there was not enough food at the lounge that you visited.
To ensure we can carefully assess your concerns and respond appropriately, we have requested some further information from you.
Once we receive it, a member of our team will contact you directly to provide additional support and discuss this with you in more detail.
Best regards,
Dragonpass Customer Experience Team
The process was seamless
The process was seamless. App is easy to use and it's not questionable. Thank you.
1 de fevereiro de 2026
Avaliação não solicitada
It was comfortable
It was comfortable, and there are several lounges at the Bangkok airport.
however, it will be nice if the accompanying guest can be admitted as well, instead of limiting to the sole card holder.
1 de fevereiro de 2026
Avaliação não solicitada
Overall experience with the app is excellent
Overall experience with the app is good. You can enjoy unlimited buffet with the jurisdictions authentic food.
1 de fevereiro de 2026
Avaliação não solicitada
We need to have more food variety
We need to have more food variety
No tea available machine out of order in mumbai
31 de janeiro de 2026
Avaliação não solicitada
Easy to use and hassle free
Easy to use and hassle free , just scan enjoy
29 de janeiro de 2026
Avaliação não solicitada
Good clean and pleasant.need to cater…
Good clean and pleasant.need to cater warm meals for vegetarian
28 de janeiro de 2026
Avaliação não solicitada
I get access to the lounge but was not…satisfied with the exclusion conditins
I get access to the lounge but was not expecting exclusions like wine. Access is access why such exclusions.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Dragonpass
Good Afternoon,
I am sorry to hear that you were not satisfied with the experience at the lounge that you visited.
To help us review your concerns fully and provide an accurate response, we have asked for some additional information from you.
Once we receive these details, a member of our team will reach out directly to assist you further and discuss the matter in greater detail.
Best regards,
Dragonpass Customer Experience Team
Access to lounges fantastic
Access to lounges fantastic. Good price at renewal i always get the 8 pass option.
Lounges pretty good overall with good food and drink options available
29 de janeiro de 2026
Avaliação não solicitada
Everything went on smoothly
Everything went on smoothly. I just presented the QR and the team was ready to welcome us. I was with my two kids and partner, they both enjoyed so much. Thank you. Keep doing the best work.
26 de janeiro de 2026
Avaliação não solicitada
Easy to use!
Easy to use!
I have not had any trouble using the app as yet. The lounges I have access to are very lovely.
27 de janeiro de 2026
Avaliação não solicitada
The service was good but food variety…
The service was good but food variety and quality needs alot of improvement. N
26 de janeiro de 2026
Avaliação não solicitada
Lounge Visit
I had no issues using the Lounge during my Domestic flights. It made the wait so much bearable.
26 de janeiro de 2026
Avaliação não solicitada
My first experience using the dragon pass
My first experience using the dragon pass is a little bit of disappointed, in the app notes for entitlements can be used for both cardholders and guest, so I still have 2 entitlements and i want to used is for me and my husband but they say it can only used for 1 cardholder only, correct me if this is a misunderstanding in using dragon pass, because of it I still use lounge key access for my husband . And for the lounge in Changi airport T4 Blossoms the lounge is limited food and beverages, the place is a bit sad in my opinion
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Dragonpass
Good Afternoon,
I am sorry to hear that you are disappointed with your entitlements and your experience with the lounge that you visited.
To help us review your concerns fully and provide an accurate response, we have asked for some additional information from you.
Once we receive these details, a member of our team will reach out directly to assist you further and discuss the matter in greater detail.
Best regards,
Dragonpass Customer Experience Team
I’m very satisfied with the lounges…
I’m very satisfied with the lounges provided
25 de janeiro de 2026
Avaliação não solicitada
Exclusive facilities & nice food
Exclusive facilities & nice food
25 de janeiro de 2026
Avaliação não solicitada
What a perk booking a flysafair flight…
What a perk booking a flysafair flight through capitec. Free business lounge access 💯
23 de janeiro de 2026
Avaliação não solicitada
The access using Dragon Pass was smooth…
The access using Dragon Pass was smooth and fast as usual, the airport lounge, of T2 was a good expereince for us with quite a spread of breafast foods. Customer services of the front desk, servicing area were up to our satisfaction.
15 de janeiro de 2026
Avaliação não solicitada
The app is very user-friendly and…
The app is very user-friendly and offers a wide range of benefits. The e-sim was very useful and the fact that you can locate lounges and access with a quick scan of a qr code is fabulous
21 de janeiro de 2026
Avaliação não solicitada
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