Dressself Avaliações 

229
•
O TrustScore é 2 de um total de 5

2,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered by daughters dress for prom paid for expedited shipping. I received an email 2 days later saying your order has been refunded it may take up to 10 business days. No reason why, that was it!... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ne commandez jamais sur ce site j’ai passer une commande WBDSFFR6366 après vérification ça fait 5 jours que mon colis n’est pas expédiés alors que mon événement approche. Nous avons 14 jours pour nous... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Après une commande caftan qui ne correspondait pas aux mensurations indiquées sur le site, AUCUNE REPONSE suite à plusieurs mails envoyés au service pour demander un retour. Derrière ce site se cach... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

COMMANDE WBDSFFR5591 Qualité pas au rendez-vous, prix exorbitants Attention remboursement impossible soi disant une commande personnalisée j'ai commandé du 46 je reçois un 36 ou 38 ou je rentre mêm... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Vestidos

Escrito pela empresa

The exclusive prom dresses, homecoming dresses, wedding dresses, bridesmaid dresses and occasion dresses can be explored in Dressself boutique. ✓ Promo Codes ✓ Secure Payments ✓ Satisfied or Refunded ✓ Worldwide Delivery


Informações de contato

2,0

Ruim

O TrustScore é 2 de um total de 5

229 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,0

Todas as avaliações

(229)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Whimsical Tiered Ruffle Dress!

Their tiered ruffle dress added a whimsical touch to my wardrobe. The cascading ruffles and the playful movement of the dress made me feel like dancing through a field of flowers.

7 de junho de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Dear Rebecca Hughes, 
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us. 
Check back at Dressself again soon for all our latest deals. 
Many thanks, 
Dressself Customer Service Center

Avaliado com 5 de um total de 5 estrelas

Attention-Grabbing Designs!

Whenever I wear a dress from this company, I receive compliments left and right. Their designs are attention-grabbing, setting me apart from the crowd with their unique and stylish details.

14 de junho de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Dear Frank Davidson,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Dressself will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.

Best Regards,
Dressself Customer Care

Avaliado com 5 de um total de 5 estrelas

A Dress for Every Occasion

Whether you need a dress for a formal event, a wedding or just a night out with friends, this company has you covered. They have a great selection of dresses in different styles, colors and sizes. Their customer service is also amazing and they are always willing to help you find the perfect dress for any occasion.

30 de maio de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Hello Dylan Norton,
Thank you for your review! Dressself will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Dressself Customer Care

Avaliado com 5 de um total de 5 estrelas

A Dress That Stole the Show at a Summer Soiree

I attended a summer soiree in the dress from this company and all eyes were on me. The vibrant colors, the flowing fabric, it perfectly captured the essence of the season. I radiated confidence and received compliments all night.

6 de junho de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Dear Scarlett Morley,

Thanks for sharing your shopping experience here. 
We feel delighted that you are in love with the products and our service!
Dressself will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.

Best Regards,
Dressself Customer Care

Avaliado com 5 de um total de 5 estrelas

Summer Dress Perfection

I bought a floral sundress for my beach vacation. The fabric was so light and airy, perfect for the hot summer weather. I was complimented by everyone I met, and it made me feel truly special. The perfect dress for a perfect vacation!

30 de maio de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Dear Customer,
Thanks for sharing your shopping experience here. 
We feel delighted that you are in love with the products and our service!
Dressself will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.

Best Regards,
Dressself Customer Care

Avaliado com 1 de um total de 5 estrelas

Escrocs sur toute la ligne !!!

COMMANDE WBDSFFR5591 Qualité pas au rendez-vous, prix exorbitants
Attention remboursement impossible soi disant une commande personnalisée j'ai commandé du 46 je reçois un 36 ou 38 ou je rentre même pas le bras,il faut joindre les photos des étiquettes et produits reçus, étiquettes qui ne sont pas présentes à l'arrivée de tous leurs produits...
Robot qui répond aux mails
Une belle escroquerie !!! A fuir et vite !!!

1 de junho de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Cher client,
Nous aimerions vraiment vous aider, mais nous avons découvert que vous avez laissé cet avis sans numéro de commande.
Nous en sommes désolés. N'hésitez pas à nous contacter et à fournir votre numéro de commande ? Notre adresse e-mail est service@dressself.com.
Pour nous, il est important de vous aider et de résoudre votre problème. Merci.
Bien à vous,
Service à la clientèle

Avaliado com 1 de um total de 5 estrelas

A fuir ! Ne jamais commander

A fuir aucune réception alors que paiement de 23€ en plus pour une livraison accélérée

3 de junho de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Cher Mali,
Nous nous excusons pour le problème. En ce qui concerne votre cas, pourriez-vous d'abord nous indiquer votre numéro de commande ? Notre adresse e-mail est service@dressself.com.
Nous vous aiderons ensuite à vérifier la cause du problème et nous essaierons de trouver une solution appropriée pour vous aider.
Merci de votre compréhension et de votre coopération à l'avance.
Cordialement,
Service à la clientèle

Avaliado com 1 de um total de 5 estrelas

Unable to contact anyone via email as…

Unable to contact anyone via email as there isn't a phone number. Tried a couple of times. Never will I buy there again.

31 de maio de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Dear Kim Braeseke,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@dressself.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Dressself Customer Care

Avaliado com 1 de um total de 5 estrelas

Terrible company

Terrible company. The actual worst company I have ever dealt with. Do not waste your time. The good reviews is obviously fake. A month after I placed my order when I have already told them to cancel my order they want to finally hurry up and ship it. DO NOT ORDER FROM HERE.

10 de maio de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Dear customer, 
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is service@dressself.com.
We will then help check what caused the problem and try to find a proper solution to help you out. 
Thank you for your understanding and cooperation in advance.
Best regards,
Dressself Customer Care

Avaliado com 1 de um total de 5 estrelas

A FUIR!!!

A FUIR!!!
Dommage que je n'ai pas pu mettre 0... Dans le suivis de commande c'est écrit que ma commande à été livrée alors qu'aucune commande m'a été adressé, quand je demande où est ma commande on me dit de voir avec le transporteur... HONTEUX

25 de maio de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Cher client,
Nous nous excusons pour le problème. En ce qui concerne votre cas, pourriez-vous d'abord nous indiquer votre numéro de commande ? Notre adresse e-mail est service@zapaka.com.
Nous vous aiderons ensuite à vérifier la cause du problème et nous essaierons de trouver une solution appropriée pour vous aider.
Merci de votre compréhension et de votre coopération à l'avance.
Cordialement,
Service client Zapaka

Avaliado com 1 de um total de 5 estrelas

I just placed an order now I’m…

I just placed an order now I’m terrified reading the reviews!!!!!!!!!!!!!!!! And of course the reviews are not on the website. Well I guess we shall see what happens. This review is geared towards “NO REVIEWS ON THEIR WEBSITE “

20 de maio de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Hi there,
Thanks for contacting us.
Please rest assured that our company is legal and formal. You may refer to the following facts:
1. Dressself has been verified by Norton Secured Seal. As one of the leading online retailers, we send our dresses and other products all over the world.
2. You can pay for your order via PayPal and your payment will be safeguarded.
3. After placing your order, you can always check the order status on our site. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable around the world such as DHL, UPS and so on.
4. As a legal and formal company, we have our own Facebook. In addition, many customers have purchased from us and left us good reviews. You may also go to "About us" and "Testimonials" for further information.
Thank you for your understanding.
Dressself

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY FROM HERE

I ordered a dress and it had been worn before. There was dog or cat hair black and white in color all along the dress. There was also blonde hair along the bottom of the dress. I absolutely DO NOT have blonde hair nor do I have pets. I do have pictures of proof. Customer service is horrible. They make you pay shipping to send items back for a refund even if it’s an issue on their end such as my situation. They clearly don’t thoroughly check their items. So save yourself the trouble and don’t buy anything from these people especially clothes. They’ll probably send you clothes worn by other people too which is very unsanitary and disgusting. The packages come from the US, but they tell you to ship it back to China which makes no sense. The package costs like $70 to ship back. Which a customer should NOT be paying when it’s a company mess up. Whatever you do DO NOT buy from this company. They are apparently into scamming people and their quality is awful from the products to the customer service. WBDSFUS10118

17 de maio de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@dressself.com.
For us it's important to assist you and solve your problem. Thank you. 
Kind regards,
Dressself Customer Care

Avaliado com 1 de um total de 5 estrelas

I can’t stress with the other ladies…

I can’t stress with the other ladies more!!!
PLEASE DO not buy from here. I spent $300 on a dress I found on Amazon for $80. I haven’t received mine yet I’m sure I lost all my money. I asked for a refund with the policy time and they didn’t give it to me. They aren’t hand made either. Terrible people like this I hope karma happens to u over there n China

16 de maio de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Thank you for your letter,
Our total delivery time = processing time + shipping time. Usually it takes 10-12 working days to prepare the order and another 5-6 working days to ship.
We found that your order has been sent by DHL, the tracking number is 4652885941. You can check the status of your package through the link https://www.dhl.com/cn-zh/home/tracking/tracking-express.html?submit=1&tracking-id=4652885941. https://www.dhl.com/cn-zh/home/tracking/tracking-express.html?submit=1&tracking-id=4652885941
If you have other questions, please contact our customer service by email.

Avaliado com 1 de um total de 5 estrelas

Do NOT order anything from Dressself

Do NOT order anything from Dressself! THIS WEBSITE IS A SHAM! Ordered my daughter’s prom dress on April 21st, and here we are, 24 days later and there still hasn’t been an update as to when it will be shipped or when it will arrive. They don’t reply to emails and lie over and over again when trying to get updates through their website chat. After I initially contacted them on April 25th, they gave me a USPS tracking number that, still til this day, has never been updated and it still shows that USPS has not received the package. I asked for a cancellation and refund this morning and was denied “because your order has already been shipped.” When I questioned them further about their shipping/shipping methods they responded with “It would be better if you can contact the logistics company handling your package to know the status of your item.” Umm. Excuse me?! No, ma’am. I’m contacting YOU, then vendor that I ordered my daughter’s dress from, to find out the status since you all gave me a bogus tracking number. Then they tell me the only tracking number they can give me is USPS, even though they allegedly shipped it using Rapid Global Line (can’t find anything online proving this shipping method even exists). I then further asked them for a URL/website/contact number for Rapid Global Line and the only reply they give me is … and I quote…. “Yes' please note that USPS and Rapid
Global Line are sisters they are almost the same.“ THEY ARE ALMOST THE SAME? What the heck does that even mean???

I’ve since reported this company to the BBB and disputed the charge for the dress with my bank.

Save yourself the headache and tears shed since they’ll just steal your money and never send you what you ordered.

15 de maio de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Dear Lisa Barra,
Sorry for the late reply!
First of all, we would like to thank you for your very valuable feedback. We apologize for any inconvenience or frustration your experience has caused you. For more questions, you can also email to service@dressself.com.
We will take a closer look at your situation and address it there, we are now awaiting your reply.
Thank you for your cooperation and understanding in advance!

Sincerely,
Dress customer service

Avaliado com 1 de um total de 5 estrelas

IT IS SO OBVIOUS THAT THE POSITIVE…

IT IS SO OBVIOUS THAT THE POSITIVE REVIEWS ON HERE ARE FABRICATED AND GENERATED FALSELY BY THE COMPANY (and all by the same person). Notice the positive reviews have no typographical errors or misspellings and are phrased in exactly the same way. This company is a scam. They are out of China and send shoddy products and then charge you to return them. You will not get a refund.

15 de maio de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Dear B. McKelvey,
Sorry for the late reply!
First of all, we would like to thank you for your very valuable feedback. We apologize for any inconvenience or frustration your experience has caused you. For more questions, you can also email to service@dressself.com.
We will take a closer look at your situation and address it there, we are now awaiting your reply.
In addition, you can tell us your order number so that we can handle it for you in time. Thank you for your cooperation and understanding in advance!

Sincerely,
Dress customer service

Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER FROM THIS COMPANY! SCAM COMPANY!

The company did not stand by their shipping statement yet took our money for a dress we ordered for our daughter's Prom. Her prom was today and no dress. No communication and the only communication gave a tracking number almost a month ago and it says it is invaled. Scam company. I paid $165 for the dress.

24 de abril de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Thank you for contacting us,
Our total delivery time = processing time + shipping time. Usually it takes 10-12 working days to prepare the order and another 5-6 working days to ship. Also can you tell us your order number? So that we can verify the specific situation for you. Or you can email service@dressself.com to contact our customer service.

Avaliado com 2 de um total de 5 estrelas

Nice dress, questionable company

Updated review: I received my order 1month after purchase. The dress is nice, but I don't think I'd make the transaction again.

10 de abril de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Thank you for contacting us,
We are sorry for the delay in delivery. As we are in peak season, the lead time is longer than expected. If you have other questions, you can email service@dressself.com to contact our customer service.

Avaliado com 1 de um total de 5 estrelas

Terrible company!

Terrible, terrible products and customer service! The turn-around time far exceeds 6-10 days. The dresses are poor quality. Total garbage! Loose seams and shabby construction. And again, customer service is unhelpful. Do not waste your money!!

Edit: yes, my order WAS delivered. But that does not change the fact that the dresses are poorly sewn. Seams are uneven. Sequins is falling off. Hem is crooked. Terrible product! Buyer beware! Do NOT buy!

2 de maio de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Thank you for contacting us,
Our total delivery time = processing time + shipping time. Usually it takes 10-12 working days to prepare the order and another 5-6 working days to ship. We found that your order was successfully delivered on April 20th.
If you have any questions, please contact our customer service by email.

Avaliado com 1 de um total de 5 estrelas

Sent me a dress without the straps

Was sent a dress that did not have the straps and is an extremely poor replica of the pictured dress on the website that I purchased. My wedding is in 2.5 weeks and the company has been taking 48 hours to reply to each email, I have requested a phone number because this can be solved with a 5 minute conversation but no answer. I have been going back and forth for 6 days already and they have asked me twice, “how would you like to proceed” even after I have answered that question. I am hoping they come through and can expedite me the actual dress made custom to my measurements since I have no time for tailoring now. This is a completely reasonable request as I ordered with enough time to do my own tailoring, and it would have been fine had they sent me the item I purchased versus one without straps. I now have no time to order from elsewhere AND get tailoring done. I hope my wedding isn’t ruined because of their mistake.

UPDATE 5/9/23: Their customer service told me to order a new dress and it would be expedited. When I asked for it to be custom they said it will take 20 days processing and then shipping on top of that, knowing I told them my wedding was in less than 2 weeks at that point. Placed an order for a new standard dress that would be priority shopped but had to cancel because customer service then told me there is a 15 day processing and shipping is additional (again, them knowing my wedding was before that time). Ended up having to find a tailor to do last minute tailoring in less than 2 weeks time for all fitting needs AND to add straps which has now added $800 to the cost of my dress. Would NOT recommend ordering anything from this company, they were not able to fix the problems they caused. I posted a review on their website but it somehow doesn’t show up.

19 de abril de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Thank you for contacting us,
We are very sorry that you received the bad clothes, please rest assured that we have investigated and dealt with this incident for you. If you have other questions, please contact our customer service by email.

Avaliado com 5 de um total de 5 estrelas

Beautiful Dress, Excellent Service

I couldn't be happier with my dress purchase from this company. The customer service was excellent and the dress arrived quickly and beautifully packaged.

13 de abril de 2023
Avaliação não solicitada
logotipo da Dressself

Resposta da Dressself

Dear Customer,
Thanks for sharing your shopping experience here. 
We feel delighted that you are in love with the products and our service!
Dressself will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.

Best Regards,
Dressself Customer Care

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