After my review I was offered to send back my ordered new Dryrobe because I was ill within the 60 days of return and because I am not satisfied because of too heavy weight and volume of the dryrobe. B... Ver mais
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Veja o que dizem as avaliações
What an excellent service provided by Dryrobe. My zip had got stuck and with no issues I was offered a replacement Dryrobe. When I explained I was heading on holiday a new jacket was issued without th... Ver mais
A empresa respondeu
After borrowing my daughter’s Advance, I finally purchased the grey towelling robe to use for outside swimming (not when it’s raining), and it’s incredibly toasty for that dash back inside during the... Ver mais
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Made an order through the website which was very easy. Unfortunately the courier didn’t deliver as advertised. Contact with DryRobe was simple and very effective. Rochelle and Claudia couldn’t ha... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The ultimate change robe and towel changing robe, warm changing for all sports enthusiasts, watersports and outdoor activities.
Informações de contato
Velator Way , EX33 2FB, Braunton, Reino Unido
- dryrobe.com
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The best surf ,sea swim & cold weather garment ever
This morning after a good wholesome chat with my 34yr old body building gym swimming fanatic who doesn't like to be cold, discussing gift ideas he would love another dryrobe ,the idea I got from watching a young man on ticktok and now youtube jack the drums who has gone in the coldest of cornish weather's left me shivering like an icicle on my own sofa ,this day he got out the sea freezing put on a garment over his head the comfort in his face the shivering stopped he said trust me one of these dry robes is all you need ,my core body temp is going up ,I wouldnt be here with out my dryrobe iv had it ages its the best bit of kit along with my surf board ,he finished off getting ready like it was normal , out in elements with wet trunks in winter are u barmy no he was ok n done it so many times before that was point I msg him n he told me exactly what it was n I got my son a real one now he swears by them n he wants different colour ,,,kids I didnt know so many kinds today I was moved to see it is a brittish brand and the idea came from a Mum caring for her son I thankyou for starting this and your son perfecting the product it is today I know jack the Drums wouldnt go near the sea with out his as my son loves the quality I as Daniels mum thankyou 🙏🏽 get your self a perfect bit of kit

Resposta de dryrobe
The head at customer service was very…
The head at customer service was very helpful and was willing to do what she could to solve my problem quickly and efficiently. Very grateful. Thank you

Resposta de dryrobe
Excellent speedy customer service
Excellent customer service from Andy and Rochelle. Same day responses to e-mails and also a phone call helped to sort out my issue speedily, despite me not being in the UK.
Highly recommend. Personal , friendly and efficient..

Resposta de dryrobe
Excellent customer service from Andy
Excellent customer service from Andy. He dealt with my enquiry super fast. I would recommend dryrobe.

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Overpriced cheap crap
My wife bought 2 towel dry robes, both £60 each, so £120 for 2 towels effectively. We were expecting for the price very thick luxury material, something which would make you feel nice putting on when getting out of the cold bath. What turned up was very disappointing. The towel material is very thin and just feels cheap, something which you would expect for £10 from B and M Bargains. For a £60 robe I expect more, very disappointed. Another disappointment is there are no pockets, why? These robes are aimed at people who are going to be outdoors, such lakes, rivers, ice baths, did they not think people may have to put keys or phones in a pocket? Just badly designed really. I've ordered some similar ones of Temu at a fraction of the price and the quality of the towel is way better. Dryrobe is just a cheap product marketed very overpriced, your just paying for the name, honestly I would just buy elsewhere such as Temu, forget the branding and get a better quality item for a fraction of the cost.

Resposta de dryrobe
Great service!
Great product. Outstanding service. Very friendly staff. Fast response. Fast processing. Highly recommended. Thank you for everything.
Regards
Monica

Resposta de dryrobe
Courtesy
Courtesy, incredibly quick and helpful response to my queries that were satisfactorily resolved. Many thanks

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Wow - amazing
Wow - the customer service team are truly amazing !
On returning the new product Full-Zip Organic Towel Robe ( couldnt decide which colour), i mistakely put another companies return in the Inpost box. I messaged the team at Dryrobe and they were so helpful, They quickly sent me another return link for the dryrobe, asked me to send a picture of the items that were on way to their warehouse and today i got an email telling me it had turned up and now sending. Cant thank enough. PS the new towelling robe is fab and love the grey that i decided on

Resposta de dryrobe
Returns
Received 2 dry robe coats, one was to big so tried to return via the website, had an issue with the return portal, contacted Dryrobe, and had fantastic support from Andy,Ellie and Rochelle who quickly resolved the issue, not only is the product really good quality, the team behind the scene do a fantastic job to keep the customer happy, which makes it easy and stress free.

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Great product & excellent customer service.
Great product. We had an issue with the delivery which was no fault of Dryrobe but Andy in customer services was excellent when trying to help to resolve the issue. Highly recommend!

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Dryrobe is excellent quality
Dryrobe is excellent quality. Customer service are top notch 👌

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We have x3 items of Dry Robe x2 jackets…
We have x3 items of Dry Robe x2 jackets and a changing mat.
Sadly the Mat developed a fault. Some of the stitching had come undone on the edge.
Within a few minutes of an email sent, I had a reply that a replacement would be sent out
I was just out of warranty, but they honoured as a goodwill gesture to send a replacement
Have faith in buying British and local
Thank you, Dry ROBE (and Lucy@DR)
🙏 👍

Resposta de dryrobe
Great Facebook team
I reached out to Dryrobe on Facebook as the Dryrobe I wanted always seems to be out of stock (XS). I asked them for advice on sizing and that one seemed to be correct. However I then discovered that the youth age 10-13 is a similar size so I asked them about it, and as a result I bought that instead. It fits perfectly and I'm actually glad I bought that size and not the adult size due to the arm length. Thanks to the Facebook team for advising me.

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These products were fabulous
These products were fabulous to look at and wear. We travel to foil and kite and perfect for the van. Seat covers, dog coats and ours do the trick and stylish. Customer service was excellent

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The product and the staff
The product and the staff, particularly Ashleigh who was so helpful checking my previous order. The robes are warm and waterproof, excellent quality.

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Brilliant customer service..Extremely pleased with my new Dryrobe &…
Extremely pleased with my new Dryrobe & looking forward to using it while holidaying this week.
The main use for it will be while touring in our caravan throughout the year & heading to the shower block & facilities on chilly mornings.
I opted for the original short sleeve version from the block colour range in black camo grey size small which is perfect for this.
The quality & warm of the robe is amazing & well worth its price tag.
I also purchased the compression bag for storage while traveling.
I needed to contact customer support to get some help & assistance with my order & they were brilliant to be fair & sorted my issue out in time for a pending 10 days away.
Thank you guys for you support 🙏

Resposta de dryrobe
Really great customer service
Really great customer service, good communication and solve problem easily. Great company to interact with.

Resposta de dryrobe
Quality of my new bright and beautiful …
Quality of my new bright and beautiful dry robes. Customer service excellent I made a mistake with the zip, completely me, Dryrobe perfect. Customer service helpful and professional. Thankyou

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Happy!
Ordered my dryrobe advance and even with standard shipping it arrived in less than 36 hours!
The quality is spot on and I love the remix colour scheme. Also like the fact that sustainability is such a big part of your ethos.
All in all 10 out of 10 and I couldn’t be happier with the ordering or the robe itself.
Can’t wait to start using it now

Resposta de dryrobe
Great customer service!❤️
Both me and my other half have a dryrobe and absolutely love them. Unfortunately after a week of my other half receiving his dryrobe it accidentally got burnt whilst we were chatting to some people who were having a fire whilst on a camping trip. I emailed dryrobe and they have very kindly sent some spare fabric for the coat to be repaired. Customer service were so friendly and helpful. Thankyou again! ❤️

Resposta de dryrobe
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