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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

After my review I was offered to send back my ordered new Dryrobe because I was ill within the 60 days of return and because I am not satisfied because of too heavy weight and volume of the dryrobe. B... Ver mais

Avaliado com 5 de um total de 5 estrelas

What an excellent service provided by Dryrobe. My zip had got stuck and with no issues I was offered a replacement Dryrobe. When I explained I was heading on holiday a new jacket was issued without th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After borrowing my daughter’s Advance, I finally purchased the grey towelling robe to use for outside swimming (not when it’s raining), and it’s incredibly toasty for that dash back inside during the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Made an order through the website which was very easy. Unfortunately the courier didn’t deliver as advertised. Contact with DryRobe was simple and very effective. Rochelle and Claudia couldn’t ha... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

The ultimate change robe and towel changing robe, warm changing for all sports enthusiasts, watersports and outdoor activities.


Informações de contato

  • Velator Way , EX33 2FB, Braunton, Reino Unido

  • dryrobe.com

4,4

Excelente

O TrustScore é 4.5 de um total de 5

603 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The best surf ,sea swim & cold weather garment ever

This morning after a good wholesome chat with my 34yr old body building gym swimming fanatic who doesn't like to be cold, discussing gift ideas he would love another dryrobe ,the idea I got from watching a young man on ticktok and now youtube jack the drums who has gone in the coldest of cornish weather's left me shivering like an icicle on my own sofa ,this day he got out the sea freezing put on a garment over his head the comfort in his face the shivering stopped he said trust me one of these dry robes is all you need ,my core body temp is going up ,I wouldnt be here with out my dryrobe iv had it ages its the best bit of kit along with my surf board ,he finished off getting ready like it was normal , out in elements with wet trunks in winter are u barmy no he was ok n done it so many times before that was point I msg him n he told me exactly what it was n I got my son a real one now he swears by them n he wants different colour ,,,kids I didnt know so many kinds today I was moved to see it is a brittish brand and the idea came from a Mum caring for her son I thankyou for starting this and your son perfecting the product it is today I know jack the Drums wouldnt go near the sea with out his as my son loves the quality I as Daniels mum thankyou 🙏🏽 get your self a perfect bit of kit

4 de outubro de 2024
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hello Karin

Thank you for the review 🙂

We take pride in producing high quality garments so it's great to hear this type of feedback. Thank you for your support!

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

The head at customer service was very…

The head at customer service was very helpful and was willing to do what she could to solve my problem quickly and efficiently. Very grateful. Thank you

30 de agosto de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hello Dannielle

Thanks so much for your kind review 🙂

So pleased that you had a positive experience with Dryrobe®. We take great pride in ensuring a great customer experience so your kind feedback is much appreciated!

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Excellent speedy customer service

Excellent customer service from Andy and Rochelle. Same day responses to e-mails and also a phone call helped to sort out my issue speedily, despite me not being in the UK.
Highly recommend. Personal , friendly and efficient..

15 de agosto de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hi Anne

Thanks so much for your kind review 🙂 So pleased that you had a positive experience with Dryrobe®. We take great pride in ensuring a great customer experience so your kind feedback is much appreciated!

Many Thanks
Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from Andy

Excellent customer service from Andy. He dealt with my enquiry super fast. I would recommend dryrobe.

14 de agosto de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hi Tasbia


Thank you for taking the time to leave a review!

So pleased that you had a positive experience with Dryrobe®. We take great pride in ensuring a great customer experience so your kind feedback about Andy is much appreciated! 🙌🏻

Team Dryrobe®

Avaliado com 1 de um total de 5 estrelas

Overpriced cheap crap

My wife bought 2 towel dry robes, both £60 each, so £120 for 2 towels effectively. We were expecting for the price very thick luxury material, something which would make you feel nice putting on when getting out of the cold bath. What turned up was very disappointing. The towel material is very thin and just feels cheap, something which you would expect for £10 from B and M Bargains. For a £60 robe I expect more, very disappointed. Another disappointment is there are no pockets, why? These robes are aimed at people who are going to be outdoors, such lakes, rivers, ice baths, did they not think people may have to put keys or phones in a pocket? Just badly designed really. I've ordered some similar ones of Temu at a fraction of the price and the quality of the towel is way better. Dryrobe is just a cheap product marketed very overpriced, your just paying for the name, honestly I would just buy elsewhere such as Temu, forget the branding and get a better quality item for a fraction of the cost.

28 de junho de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hello Martin

Thank you for taking the time to leave a review.

We’re so sorry to hear this. This feedback is incredibly unusual, we take great pride in producing quality items and we’re sorry that you have received a substandard one on this occasion - that’s not the level of quality that we expect from our products.

We are constantly improving our fabric technology and product to ensure we continue to provide the best change robe on the market.

However if you are not happy with your order, we offer free UK returns. Please don’t hesitate to get in touch with our customer service team if you would like to discuss this further - hello@dryrobe.com

Again we're sorry you have had this experience, and we would like to put this right for you 🙏🏻

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Great service!

Great product. Outstanding service. Very friendly staff. Fast response. Fast processing. Highly recommended. Thank you for everything.
Regards
Monica

6 de agosto de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hello Monica

Thank you for taking the time to leave a review!

So pleased that you had a positive experience with Dryrobe®. We take great pride in ensuring a great customer experience so your kind feedback is much appreciated! 🙌🏻

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Courtesy

Courtesy, incredibly quick and helpful response to my queries that were satisfactorily resolved. Many thanks

11 de julho de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hi Olivia

Thank you so much for your review 😁
So pleased that you had a positive experience with Dryrobe®. We take great pride in ensuring a great customer experience so your kind feedback is much appreciated!

Many thanks
Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Wow - amazing

Wow - the customer service team are truly amazing !

On returning the new product Full-Zip Organic Towel Robe ( couldnt decide which colour), i mistakely put another companies return in the Inpost box. I messaged the team at Dryrobe and they were so helpful, They quickly sent me another return link for the dryrobe, asked me to send a picture of the items that were on way to their warehouse and today i got an email telling me it had turned up and now sending. Cant thank enough. PS the new towelling robe is fab and love the grey that i decided on

16 de julho de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hi Julia

Thanks so much for your kind review 🙂

So pleased that you had a positive experience with Dryrobe®. We take great pride in ensuring a great customer experience so your kind feedback is much appreciated!

We love that you are enjoying your Full-Zip Towel Robe ❤️

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Returns

Received 2 dry robe coats, one was to big so tried to return via the website, had an issue with the return portal, contacted Dryrobe, and had fantastic support from Andy,Ellie and Rochelle who quickly resolved the issue, not only is the product really good quality, the team behind the scene do a fantastic job to keep the customer happy, which makes it easy and stress free.

8 de julho de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hi Robert

Thanks so much for your kind review 🙂 So pleased that you had a positive experience with Dryrobe®. We take great pride in ensuring a great customer experience so your kind feedback is much appreciated!

Many Thanks
Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Great product & excellent customer service.

Great product. We had an issue with the delivery which was no fault of Dryrobe but Andy in customer services was excellent when trying to help to resolve the issue. Highly recommend!

9 de julho de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hi Christine

Thanks so much for your kind review 🙂 So pleased that you had a positive experience with Dryrobe®. We take great pride in ensuring a great customer experience so your kind feedback is much appreciated!

Many Thanks
Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Dryrobe is excellent quality

Dryrobe is excellent quality. Customer service are top notch 👌

7 de julho de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hi Graham

Thank you for leaving a 5 star review 🙂

We take great pride in ensuring a great customer experience so your kind feedback is much appreciated!

Thank you for your order, we appreciate the support!

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

We have x3 items of Dry Robe x2 jackets…

We have x3 items of Dry Robe x2 jackets and a changing mat.
Sadly the Mat developed a fault. Some of the stitching had come undone on the edge.
Within a few minutes of an email sent, I had a reply that a replacement would be sent out
I was just out of warranty, but they honoured as a goodwill gesture to send a replacement
Have faith in buying British and local

Thank you, Dry ROBE (and Lucy@DR)
🙏 👍

1 de julho de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hello!

Thank you for taking the time to leave a review!

We are so pleased that you had a positive experience with Dryrobe®. We take pride in ensuring a great customer experience so your kind feedback is much appreciated!

Thank you for your ongoing support 😃

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Great Facebook team

I reached out to Dryrobe on Facebook as the Dryrobe I wanted always seems to be out of stock (XS). I asked them for advice on sizing and that one seemed to be correct. However I then discovered that the youth age 10-13 is a similar size so I asked them about it, and as a result I bought that instead. It fits perfectly and I'm actually glad I bought that size and not the adult size due to the arm length. Thanks to the Facebook team for advising me.

13 de junho de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hello Vicky

Thanks so much for your kind review 🙂

So pleased that you had a positive experience with Dryrobe®. We take great pride in ensuring a great customer experience so your kind feedback is much appreciated!

Happy to hear we advised the correct size and you love your new Dryrobe® 😃

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

These products were fabulous

These products were fabulous to look at and wear. We travel to foil and kite and perfect for the van. Seat covers, dog coats and ours do the trick and stylish. Customer service was excellent

11 de junho de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hello Robyn

Thank you so much for your review 🙂

It's great to hear that the Dryrobe® seat covers are providing comfort and protection in your motorhome. We are pleased that you enjoyed our service! We strive to make our customers happy so this is great to hear!

We really appreciate the feedback and support!

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

The product and the staff

The product and the staff, particularly Ashleigh who was so helpful checking my previous order. The robes are warm and waterproof, excellent quality.

6 de junho de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hello

Thank you so much for leaving a 5 star review 🙏

We have passed you kind comments over to Ashleigh! We strive to make our customers happy so this is great to hear!

Take care and stay warm!

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service..Extremely pleased with my new Dryrobe &…

Extremely pleased with my new Dryrobe & looking forward to using it while holidaying this week.
The main use for it will be while touring in our caravan throughout the year & heading to the shower block & facilities on chilly mornings.
I opted for the original short sleeve version from the block colour range in black camo grey size small which is perfect for this.
The quality & warm of the robe is amazing & well worth its price tag.
I also purchased the compression bag for storage while traveling.
I needed to contact customer support to get some help & assistance with my order & they were brilliant to be fair & sorted my issue out in time for a pending 10 days away.
Thank you guys for you support 🙏

5 de junho de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hi Louisa

Many thanks for sharing your experience with Dryrobe® 🤙

It's great to hear you're pleased with your Dryrobe® products, the Dryrobe® Advance is so good for those chilly mornings at the shower block!

If you need any further assistance, please get in touch.

Enjoy your camping trips!
Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Really great customer service

Really great customer service, good communication and solve problem easily. Great company to interact with.

30 de maio de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hi BRose

Thank you for leaving a 5 star review 🙂

We take great pride in ensuring a great customer experience so your kind feedback is much appreciated!

Thank you for your order, we appreciate the support!

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Quality of my new bright and beautiful …

Quality of my new bright and beautiful dry robes. Customer service excellent I made a mistake with the zip, completely me, Dryrobe perfect. Customer service helpful and professional. Thankyou

30 de maio de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hi Kim

Thank you for leaving a 5 star review 🙂

We are pleased to hear that your zip issue was quickly resolved. Thank you for your order, we appreciate the support!

Have a great day!

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Happy!

Ordered my dryrobe advance and even with standard shipping it arrived in less than 36 hours!
The quality is spot on and I love the remix colour scheme. Also like the fact that sustainability is such a big part of your ethos.
All in all 10 out of 10 and I couldn’t be happier with the ordering or the robe itself.
Can’t wait to start using it now

30 de maio de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hi Mark

Thank you for leaving a 5 star review 🙂

So pleased to hear that you are happy with the quality of your Dryrobe® Remix! We take pride in producing high quality garments so it's great to hear this type of feedback.

Thank you for your support!

Team Dryrobe®

Avaliado com 5 de um total de 5 estrelas

Great customer service!❤️

Both me and my other half have a dryrobe and absolutely love them. Unfortunately after a week of my other half receiving his dryrobe it accidentally got burnt whilst we were chatting to some people who were having a fire whilst on a camping trip. I emailed dryrobe and they have very kindly sent some spare fabric for the coat to be repaired. Customer service were so friendly and helpful. Thankyou again! ❤️

30 de maio de 2025
Avaliação não solicitada
logotipo da dryrobe

Resposta de dryrobe

Hi Jessica

Thank you for taking the time to leave a review 🙏

We are sorry to hear that your Dryrobe® was accidentally burn't on your camping trip. Hopefully it can be patched up with the fabric that was sent to you.

Please contact Dryrobe® Customer Service if you have any questions, we will be more than happy to help!

Team Dryrobe®

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