dryrobe Avaliações 603

I think when it comes to a brand and how they do/ they are it can’t get better then this!
The products have an outstanding performance!
And also the costumer support is right there if you need them.

Super good, super friendly super fast,

Just perfekt

Had a problem with my zip, so contacted the customer services, they were so helpful, had to send through photos - turned out to be ‘user error’ 😌 but was really impressed with how quickly they responded.

So impressed with their customer service and would highly recommend them.
Rochelle was extremely quick at replying to a query I had and sorted it promptly with politeness and courtesy.

After my review I was offered to send back my ordered new Dryrobe because I was ill within the 60 days of return and because I am not satisfied because of too heavy weight and volume of the dryrobe. But sending it back doesn't work because when I fill the form for sending it back tells me I have already sent it back (indeed I filled the form in February but then broke my leg and couldn't send it back because of its weight and size. Now after I asked how this can work now I keep getting answers from different persons via Email of Dryrobe Europe and so far nobody really helped me with this question. Very sad..

What an excellent service provided by Dryrobe. My zip had got stuck and with no issues I was offered a replacement Dryrobe. When I explained I was heading on holiday a new jacket was issued without the old one even being back at the warehouse. I could not fault the kindness and efficiency shown by the staff, in particular Ellie and Rochelle. Within 4 days of emailing I had a new robe - happy customer. Will definitely recommend to others and will be a continued customer going forward. Thanks again.

Made an order through the website which was very easy.
Unfortunately the courier didn’t deliver as advertised.
Contact with DryRobe was simple and very effective.
Rochelle and Claudia couldn’t have been more helpful, dispatched a replacement to a new address immediately and I had the product the next day.

Why isn’t everything that simple and efficient, great customer service, thanks to Rochelle and Claudia

I made a mistake on an order involving not using a discount code and ordering an incorrect item. I called customer services, the phone was answered promptly and everything was resolved brilliantly. Ellie was a star, thank you.

Dry robe makes it even more fun to dip into cold water because I know I get to put on my dryrobe when I get out! Cold water swimming builds community in so many ways. Thanks for being part of this community who connects thru nature, joy and health.

When I received the wrong product I got great help from the Dryrobe team! I’m impressed by the easy communication and friendly support! My best recommendations!

After borrowing my daughter’s Advance, I finally purchased the grey towelling robe to use for outside swimming (not when it’s raining), and it’s incredibly toasty for that dash back inside during the winter. The bag is a very handy necessity to keep it neatly packed up too. Dryrobe customer services kindly resolved an issue as if nothing was too much trouble, so it’s a no brainer: a top notch product and service. Thank you.
Ps it’s worth knowing that NHS workers can also get a discount.

Ordering was easy and when I phoned lady was very nice

Love my dryrobe.
I bought one to walk my dog as I was so tired of being soaked in our Scottish weather. I was unsure if I wanted to buy one and had been thinking about it for a while as they are expensive but knew a few dog walkers that used them. Best thing I’ve bought keeps out the rain and the wind. Used it everyday since I got it. I went for the small robe. I am 5ft 6in and a size 12 but my arms are long, I think the medium would have been too big. The small is ideal and could use it for swimming and to get changed if I ever took it up. Plenty of space and the arms a perfect. Thanks.

Have purchased many over the last 10 years and simply can’t fault the product. Still the best by far! Whilst the products are worth the price, it’s the customer service and people at dryrobe that really impress me. I had a problem with my last order, so I rang, and within seconds was talking to the lovely Ellie and Lucy who sorted it out immediately. These girls are a huge asset to the company and should be recognised for their professionalism and warmth. Thank you dryrobe customer service team!

I received a waterproof poncho which had long cotton threads on one sleeve. As I thought the stitching may unravel I wanted to exchange it for another one. I contacted customer services and spoke to Lucy who was really understanding and helpful and very prompt with sending me an email with free return label. I have heard today that a replacement is being despatched. Although disappointed I didn’t have it for my weekend to Disneyland Paris with my grandson I am sure it will be very useful for other trips. It was a great product.

My friend bought me a dryrobe and compression bag for Christmas and the bag didnt have a strap with it. I felt uncomfortable and didnt want to come across as ungrateful mentioning it to my friend so I contacted dryrobe. After sending pictures of the bag and tags etc dryrobe sent me a strap out. From start to finish they were professional and nothing was a problem. I was so happy with the customer service and ill be definitely buying from dryrobe in the future. I would highly recommend them.

Ordering and shipping was fast but dpd did not deliver it at first but I contacted dryrobe and they sorted it out .

Had a small issue with my dry robe and contacted them, immediately they have said to return and they will send a replacement out to me, customer services have kept me informed all the way and would highly recommend them!

Other companies should use this customer service as a bench mark to aspire to!
I returned the first Dryrobe that arrived, XL far too big, my fault. On the return sheet supplied, I asked for a Large to be sent out, but after looking at the DR website size guide, decided a L would be better, so emailed to request an order change, It arrived today, Med, PERFECT!!
The quality of this product is 1st class, other manufacturers out there copy but don't come close. Buy Dryrobe=buy once!
A+++++++++

I ordered a robe (which was delivered very quickly) sadly their sizing is very generous and the large literally drowned me! Fantasic for self esteem as the medium was also too big - exchanges are very simple and the staff are so very helpgul. Especially Claudia, who advised i may even be an xs ( not sinve i was 7 have i been an xs!!!) Love these robes so much. was hooked after seeing my son and his family in theirs last summer when we were camping. Again thank you dry robe for helpfulness that was above and beyond

Great customer service and returns policy