Absolute messers trying to return a item as it don’t fit wasting a lot of my time chasing them around
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Veja o que dizem as avaliações
I recently purchased a Drytino and I'm thoroughly impressed. Not only is the design stylish, but it's also highly functional. It’s kept me perfectly dry even during heavy downpours. The material is br... Ver mais
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Received coat as ordered very promptly. Unfortunately,on first wearing there was a problem with one of the side vent poppers. I emailed Drytino and got a personal response within a few minutes with... Ver mais
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The coats are absolutely amazing quality I ordered one for myself initially and then my hubby said he wanted one I have just today purchased one for our daughter too, the coats came really quickly, I... Ver mais
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Detalhes da empresa
Escrito pela empresa
The Drytino changing robe is ready for whatever outdoor activities you can throw at it. Designed to let you get changed anywhere, whilst protecting you from the elements, Drytino is the essential piece of kit for all outdoor activities. We offer free delivery, UK customer service, 30 days returns and a five star rated service.
Informações de contato
Reino Unido
- drytino.com
4,4
Excelente
128 avaliações
Pede aos clientes que avaliem
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Personal opinion
Personal opinion - the sizes should go down to XS as i'm 5.3 and I found the S was way too buggy and long so had to return. I was gonna use it as a rain coat for school runs etc.Overall, I like that it's not so bulky and heavy like the other popular brand, the lining and the shell are just the right thickness and doesn't feel too heavy. Please make XS!
2 de janeiro de 2025
Resposta da Drytino
Hi Monika,
We love to hear everyone's opinion, as this goes along way to helping us improve the quality and design of all our products.
We will pass your words on to the design team!
We are really happy you like the robe.
Thank you for your feedback.
regards
Stacey
Beautiful dry robe.
30 de dezembro de 2024
Resposta da Drytino
Hi Trudie,
Thank you very much for feedback on the robe.
We hope you enjoy it......
Thanks again for taking the time to share.
Regards
Sarah
Resposta da Drytino
Good Afternoon Lynn,
We are ecstatic you love the robe!
Thank you for sharing this with us.....we really appreciate your feedback!
Take care.
Kind regard
Emma
Resposta da Drytino
Good Afternoon Rosie,
Thank you for leaving a review, we really do appreciate it, and it also gives potential customers a real life view point from current people who have purchased.
Im sure it will keep you nice and snug in this current cold snap.
Thanks once again!
Jayne
Great company to deal with very…
Great company to deal with very impressed will certainly recommend to Family and friends 😊
25 de novembro de 2024
Resposta da Drytino
Hi Sally.
Thank you for great feedback.
We would be very much appreciate if you would recommend to others!
Thanks again....
Kind regards
Emma
This company has excellent customer…
This company has excellent customer service. I had several chats via email and phone with Jo who was so helpful. I had ordered the incorrect size but Jo sorted this for me without any fuss.
The robe arrived promptly and is great. Thank you
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Drytino
Hi Mags,
Firstly, thank you for spending the time to share your experiences.
We are truly happy we have been able to provide this level of service for you, and its great that you have been able to provide some feedback for one of our customer service team.
We will make sure she gets the kudos she deserves.
Thanks again
Emma
Disappointing
Very poor quality tried to return due to sizing issues and have had no response!
Very disappointing.
25 de novembro de 2024
Resposta da Drytino
Good afternoon Liz,
All the team here is saddened to hear that you feel the robe you received was poor quality.
We would be interested to learn why you felt the quality was poor and then try build on this.
Also, we normally are very proactive and respond to all requests to return a product the very same day as we have a returns portal whereby our customers can raise their own returns label immediately.
If you would like to provide further information to hello@drytino.com we can review your case and then provide further insight into this.
We appreciate all feedback, as we endeavour to offer the best service within our industry.
Kind regards
Steven
Was good and was delivered when I…
Was good and was delivered when I wanted it to .
25 de novembro de 2024
Resposta da Drytino
Hi Kim,
Thank you for your comments.
We love to hear that we are providing a service which is what customers desire and deserve.
thanks again....
Sarah
Amazing!
Amazing! Excellent customer service, super quick delivery and fantastic dry robe!
25 de novembro de 2024
Resposta da Drytino
Hi Cat,
Thank you for leaving such a great comment.
We always appreciate the time taken by our customers who leave a review, it helps massively with improving our brand awareness and all the team greatly appreciate it.
Thanks again.
Emma
Drytino coats
I wore the coat to London yesterday, and I had few people wanted to know where to buy one. I will be travelling to Antarctica at the end of January 2025 to the end of February 2025, I am sure it will keep me warm.
2 de dezembro de 2024
Resposta da Drytino
Good Afternoon Harry,
Firstly, thank you for taking the time to reach out and leave us a review.
Its great you appreciate our robe and we are sure it will keep you warm and dry in the up and coming cold winter period.
thanks again
Drytino Team
Thats absolutely great Harry! Maybe we can follow you on your adventures?
Take car in Antarctica!
Love from all the Team
Very helpful as I had ordered the wrong…
Very helpful as I had ordered the wrong size and they responded quickly and resent the right size with no bother . Love the coat nice and toastie what’s not to like x
6 de novembro de 2024
Resposta da Drytino
Hello Janet,
We hope you are well.
Its great to hear that our customer service team helped you out quickly and dealt with the issue promptly.
Its always nice to be able to share feedback with the team who has delivered great service.......a job well done!
We are also delighted you are happy with the robe and its doing its job!
Thanks once again.
Lucy
My second purchase
My second purchase - absolutely love these coats - excellent service !!
11 de novembro de 2024
Resposta da Drytino
Hi Tracy,
We are delighted that you love our robes so much you have made a second purchase!
Thank you for taking the time to place a review....they really do mean a lot to us as a business!
A big thank you from the team.
Kind regards
Emma
Resposta da Drytino
Hello Kym,
We would like to say a quick thank you, firstly for purchasing a 2nd garment from us, and secondly for taking the time out of your busy day to leave us a review.
We really appreciate it!
Thanks again.
Emma
Resposta da Drytino
Good Morning Wayne,
Thank you for reaching out and sharing your experience with us.
We appreciate all feedback, whether positive or negative.
We sincerely apologise for the difficulties you encountered with our returns process.
As you know, we offer free returns and strive to issue full refunds for all items returned in their original, unused condition as quickly as possible.
Our self-service returns portal is designed to facilitate easy returns, and it typically operates very efficiently.
Upon reviewing your account, we noticed that you reached out to request a returns label, but unfortunately received the incorrect link. We apologise for this mistake.
We’re glad to see that this issue was promptly resolved, and you received the correct information to return the robe.
Moving forward, we will ensure that all return portal links sent to our customers are thoroughly checked.
Thank you once again for your valuable feedback, which will help us improve our operations.
Best regards
Emma
Coat lost in delivery still awaiting…
Coat lost in delivery still awaiting refund.
4 de novembro de 2024
Resposta da Drytino
Good afternoon Corinne,
We are very sorry to hear that the robe has been lost.
As you are aware, we have made our initial investigation and the parcel was successfully delivered to your home address by Royal Mail, as confirmed by the tracking information and photo evidence.
As this was successfully delivered, but not received by you we then have to follow certain procedures which allow us to investigate further.
We aim to complete our investigations as quickly as possible, and from reviewing this case we can see that we have been in contact with you a number of times to resolve this quickly.
These investigations are still on going, however we will ensure we get back to you as soon as possible in relation to resolving this issue.
We pride ourselves in offering excellent customer service, however we cannot control external factors that are beyond our control.
We are doing our utmost to get this situation resolved for you.
Kind regards
Emma
Love my drytino coat
Love my drytino coat arrived next day after ordering ordered Friday morning arrived mid day Saturday am uk size 22 got large men’s very roomy just gutted missed the 40% off by one week but didn’t want to miss out on coat and stock was low
25 de outubro de 2024
Resposta da Drytino
Hi Teri-ann,
We are delighted to hear that you love the robe and sorry that you just missed our Black November sale.
If you decide to purchase another robe, or one of our poncho's or our up and coming dog coats (if you have a pet :-) ). We would be more than happy to offer you a discount off your next purchase.
Just drop us an email to hello@drytino.com and we will action that for you.
Have a great weekend.
Emma
Awesome Windbreaker for walking the dog
Communication was brilliant with the company. Very personal.
Returns are free.
Loved the product so far. Really pleased with it as it’s not too think but got all the coverage and is waterproof.
Even my husband is going to borrow it!
9 de outubro de 2024
Resposta da Drytino
Hi, we would just like to say thank you for spending the time to leave a review. Customer service is at the top of our agenda, as well as providing an excellent product. We are very happy that you love the product. Thanks again for your order and feedback.
could not believe how quickly…
Seriously could not believe how quickly the coat arrived next day delivery without the extra charge and the coat itself is just as described I ordered through the fb link which was easy enough love the coat would recommend but do go down a size if wearing as an everyday coat
30 de setembro de 2024
Resposta da Drytino
Hi Anthony,
Thank you for your comments.
It is great to hear and see that your experiences can be shared with other potential customers who may be struggling deciding what size to choose.
Thanks again for spending the time to share.
Kind regards
Steven
Very helpful
26 de setembro de 2024
Resposta da Drytino
Hi P Tilson,
We pride ourselves on providing great customer service....and its obvious we have delivered here....so thats nice to hear.
We will feed this back to the team.
Thank you
Alex
It was so easy to order and it was…
It was so easy to order and it was delivered very quickly. I liked that they kept me updated during itz transport. I love the coat. It is such a nice colour and is cosy and warm.
30 de setembro de 2024
Resposta da Drytino
Hi Janet!
We just wanted to drop you a quick reply to say thankyou for your comments.
Its great that we have kept up to our high standards and its great that your purchase has made you happy.
Kind regards
Emma
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