Absolute messers trying to return a item as it don’t fit wasting a lot of my time chasing them around
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Veja o que dizem as avaliações
I recently purchased a Drytino and I'm thoroughly impressed. Not only is the design stylish, but it's also highly functional. It’s kept me perfectly dry even during heavy downpours. The material is br... Ver mais
A empresa respondeu
Received coat as ordered very promptly. Unfortunately,on first wearing there was a problem with one of the side vent poppers. I emailed Drytino and got a personal response within a few minutes with... Ver mais
A empresa respondeu
The coats are absolutely amazing quality I ordered one for myself initially and then my hubby said he wanted one I have just today purchased one for our daughter too, the coats came really quickly, I... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Drytino changing robe is ready for whatever outdoor activities you can throw at it. Designed to let you get changed anywhere, whilst protecting you from the elements, Drytino is the essential piece of kit for all outdoor activities. We offer free delivery, UK customer service, 30 days returns and a five star rated service.
Informações de contato
Reino Unido
- drytino.com
4,4
Excelente
128 avaliações
Pede aos clientes que avaliem
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Não respondeu a avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service, did not have the one I wanted in stock but were happy to suggest another style or put me at the top of list for when back in. Rapid response , very happy 😃
25 de setembro de 2024
Resposta da Drytino
Hi Jade,
Just a quick note to say thank you for spending the time to leave a review.
We always appreciate feedback.....and brilliant when we have a satisfied customer.
Thanks again
Steven
Resposta da Drytino
Hi there. Just a quick message to say thank you for your appraisal of the robe. Thank you from the team
Great quality coat
Great quality coat. Perfect for any use, Dog walking in Storms and in wet weather. Perfect for outdoors. Free delivery and returns highly recommend
12 de setembro de 2024
Resposta da Drytino
Hi David,
Thank you for your review.
From the review it looks like we have ticked all your boxes, so that brilliant to hear.
Thank you so much
Emma
Resposta da Drytino
Hello Mr T,
We would just like to say thank you for your positive review.
Kind regards
Steven
Excellent service and delivery was quick
Excellent service and delivery was quick
28 de agosto de 2024
Resposta da Drytino
Hi Steve, thank you for sharing your experience.
This goes along way for us as a business and helping other customers.
Thank you
Haley
Resposta da Drytino
Good afternoon Miss Dorota,
Glad the robe works for you!
Thanks for your time to review.
Kind regards
Haley
Order was prompt and kept up to date on…
Order was prompt and kept up to date on return
27 de agosto de 2024
Resposta da Drytino
Hi Laura,
We are extremely happy we were able to deliver on our service commitment.
Thanks for the review.
Regards
Emma
Excellent way to warm up after a swim.
Excellent way to warm up after a swim.
Very happy with this product.
Swift delivery.
19 de agosto de 2024
Resposta da Drytino
Hi Lynda,
Just a quick note to say thank you for your comments and taking time out to leave a review.
We appreciate it!
Thank you
Haley
Robe is great quality
Robe is great quality , cheaper than other brands and came within days . Not much else to add tbh .
19 de agosto de 2024
Resposta da Drytino
Hi Paul.
We just wanted to say we appreciate your comments and your time spent in leaving them.
Thank you from the DT team
Graham
Best Quality Robe on the market
Best Quality Robe on the market
Value for money - Plan to buy for children next month.
10 de julho de 2024
Avaliação não solicitada
Resposta da Drytino
Hi James,
Thank you for this review.....it is amazing!
This shouts out what we are trying to achieve in the market!
Thank you
Emma
Change my order with no problems and I…
Change my order with no problems and I received it very quickly
10 de junho de 2024
Resposta da Drytino
Good afternoon Jaynr,
Thank you for the review.
Great to see that we sorted your order out without any issues.
Thank you and best regards
Graham
Coat perfect - deliver by royal mail shocking -
Coat is lovely and fits a treat. Ideal for walking the dog. What let me down was the delivery service by royal mail - first delivery way outside the window provided, next didn't comply and deliver to my neighbour, third was to deliver to my local post office. Received confirmation it had been delivered. Post office didn't have it. I finally found it a few days later in a waste bucket which could've been emptied and I wouldn't have been any wiser. Shocking. At least I'm honest and didn't claim it never arrived.
Thanks for the update Emma some 4.5mths later however I did receive a call from your agent moments after I placed my review. Forcefully bullying and intimidating me to change my rating. I reported him to Trust Pilot who weren't interested. Therefore what's the point of having this service - is it worth the energy and time to write the review and ultimately how accurate are the ratings/comments.
10 de junho de 2024
Resposta da Drytino
Hello Tracy.
We are sorry to hear that our courier, Royal Mail did not meet up to your expectation, nor ours.
Unfortunately, this was out of our control, however, we would like to let you know that we did feedback this less than satisfactory service of Royal Mail, and advised them we did not expect this from our preferred carrier service.
This is something we rarely have to deal with, however it is very important that you have raised this with us.
Thank you for the feedback
Emma
Good Morning Tracy,
Thank you for taking the time to reply once again.
We will of course take this time to review how we approached this situation previously, learn from our mistakes in how we tried to resolve this and put further policies in place to ensure all feedback is deal with accordingly.
All feedback is important whether positive or negative as this helps us to become a better provider of products and services.
We thank you again for taking the time to reply.
Kind regards
Emma
Fast delivery and good value for money…
Fast delivery and good value for money and the product was very good quality
30 de maio de 2024
Resposta da Drytino
Hello David,
Just a very quick message to say we really appreciated your views on product and our services.
Thank you for your time in sharing.
Regards
David
Resposta da Drytino
Hi Rhys.
Thank you for the comments.
We all appreciate it.
Best regards
David
Great service and towel poncho is ideal…
Great service and towel poncho is ideal for after sea swimming... keeps me so cosy and warm. Thankyou 😊
16 de maio de 2024
Resposta da Drytino
Hi Tracey,
We are really happy that the products you purchased do what they are meant to!
Thank you for your comments
Kind regards
Steven
The quality of the garment is superb…
The quality of the garment is superb and the delivery was extremely prompt.
14 de maio de 2024
Resposta da Drytino
Hi Steven,
Thanks for your kind words and its great to have great feedback.
Thank you
Emma
Resposta da Drytino
Hello Mrs Kenrick.
We are all very disappointed to hear that you did not like our product, or there was something wrong with the service you received.
If there is any detailed feedback you could offer so that we can learn from this issue and make sure nothing like you have encountered is delivered again?
Any feedback is always welcomed as we want to be the best we can.
Kind regards
Steven
Blue and Grey Adult Drytino
Very fast delivery and easy returns for the coat that was too small. Love my drytino...blue with grey lining.
2 de maio de 2024
Resposta da Drytino
Hi Jules.
Thank you for the positive feedback, we will pass all comments back to the wider team.
thanks
William
Looks and feels like a cracking product…
Looks and feels like a cracking product
Bought as present and not been used in anger yet
2 de maio de 2024
Resposta da Drytino
Hi Dainick,
We hope you have had chance to test the robe :-).
Thanks for the review
Kind regards
David
Great product.
Great product.
Outstanding customer service throughout even when I had to return one of the items.
26 de abril de 2024
Resposta da Drytino
Good evening Nikki.
Great that you have received such good service from us as we pride ourselves on that.
Thank you for acknowledging and we hope you enjoy the robe.
Kind regards
Emma
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