Ordered the above from Dry Verge and Roofline Direct. Very happy with the service provided, quick to dispatch goods. Good communication from business. Did’nt arrived on the day indicated by the cou... Ver mais
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Veja o que dizem as avaliações
The website was easy to use and the range of products was more then enough for my requirements. Although my experience with dry verge and roofline dircet was brilliant, there couriers were not so grea... Ver mais
Ordered materials for 2 dry hips over Christmas when they were closed for the holidays. Order arrived promptly in the new year with one item missing. After a couple of emails and an apology the missin... Ver mais
I made an error when ordering which was spotted by Marc who then chased up to ensure I got what I really needed. Excellent customer service, quick delivery and saved me quite a bit of money as well... Ver mais
Detalhes da empresa
- Loja de materiais para telhados
- também em
- Loja "Faça Você Mesmo"
- Loja de acessórios e ferragens
- Loja de artigos para reforma residencial
- Loja de Materiais de Construção
- Loja de materiais de isolamento
Sobre Dry Verge And Roofline Direct
Escrito pela empresa
Specialists in Dry Verge and Roofing Materials
Dry Verge and Roofing Direct are proud stockists of industry leading suppliers such as Klober, SAMAC, European Plastics, Clear Amber and many more- meaning we only supply the best roofing materials. With convenient and competitively priced roofing products that meet customers needs & exceed expectations, you can trust us to deliver high quality service that supports you & your project, saving time and money.
First Class Customer Care
We pride ourselves on efficient, effective and personal customer service. With a specialist team contactable on a range of platforms and almost 24-7 we will support you and your project. We know that issues sometime occur, but believe it is how these are responded to and dealt with that really matters – we guarantee a quick, human and personal response-something that can be rare in the modern, online world!
About Dry Verge & Roofline Direct
We began in 2020 as a small, family run business in Kent and have since expanded into a leading online roofing merchant. As a specialist in dry fix, with an ever-growing product range and constantly evolving list of suppliers, we are sure to have what you need.
Our business constantly adapts to face current challenges and meet customer needs. With an understanding of the difficulties with high energy costs, the cost of living, the fast paced modern world and with a passion for high quality service, our team of experts will support your project.
With competitive prices, that we are constantly updating and comparing, as well as options for express delivery, we are sure to get quick and quality roofing products to your door: site or residential.
For all of our products in one place, have a look at our interactive brochure! With an ever-growing product list; if we do not have what you need on the website, we can contact suppliers and find what you require.
The Dry Verge and Roofline Direct team hope you enjoy our products as much as we enjoy offering them to you. If you need any further support, don’t hesitate to contact us.
We have a range of platforms to do this, offering an almost 24-7 customer service with our online chat service.
VISIT OUR WEBSITE
CONTACT US
Informações de contato
The Oast, ME19 6BJ, Kent, Reino Unido
- 01622 296228
- info@dryvergeandrooflinedirect.co.uk
- dryvergeandrooflinedirect.co.uk
4,6
Excelente
560 avaliações
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Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered on April 7th and the package…
I ordered on April 7th and the package still hasn't arrived and they don't bother to bring it. My wife called and said it would be tomorrow. She called again and said it would be tomorrow and now we're in the 16th and I don't think it will arrive. When you call they are very arrogant as if it's my fault that they don't know how to bring the packages on time.
9 de abril de 2025
Resposta da Dry Verge And Roofline Direct
completely understand your frustration — this delay has gone on far too long. However, I need to clarify that I’ve been in contact with the courier every single day since your order on April 7th, including after hours, and I’ve shared every update and screenshot they’ve given regarding delivery.
We’re a small family business, and we’ve gone out of our way to keep you informed — answering and returning your calls, and even personally messaging your wife to ensure you were always kept in the loop. I’m not palming this off — I’ve taken this situation seriously from the start and have been chasing it relentlessly on your behalf.
To say we’ve been arrogant simply isn’t fair. We’ve done everything we can to resolve this for you while dealing with an external courier issue that’s unfortunately out of our direct control.
I’m continuing to escalate this with the courier and will update you the moment I hear more. I genuinely appreciate your patience and hope we can get this resolved for you very soon.
Resposta da Dry Verge And Roofline Direct
We are glad to hear you were happy with the ease and efficiency of ordering with us. We hope to see you again soon
Very easy to order items were delivered…
Very easy to order items were delivered on time happy with the products
8 de abril de 2025
Resposta da Dry Verge And Roofline Direct
Thank you for taking the time to write us a review. We are pleased to hear you were happy with our service and products
All good happy with stuff
3 de abril de 2025
Resposta da Dry Verge And Roofline Direct
thank you for writing this review, we appreciate your feedback
Resposta da Dry Verge And Roofline Direct
thank you for your patience whilst we sorted the courier issue. We hope to support you again in the future
Good product, poor delivery
Happy with the product but it was delivered to the wrong address 2 miles away. The incorrect address had been put on the delivery ticket. Luckily the person who took delivery called me and we were able to go and collect it.
25 de março de 2025
Resposta da Dry Verge And Roofline Direct
thank you for taking the time to give us feedback, we sincerely apologize about the delivery issue.
Resposta da Dry Verge And Roofline Direct
thank you for the feedback- pleased to hear we remain effective and great value
Very helpful customer service good…
Very helpful customer service good products and very fast delivery
18 de março de 2025
Resposta da Dry Verge And Roofline Direct
thank you - we will pass this onto the customer service team - we hope to see you again in the future
Good price
Good price. Straight forward process ordering and delivery when promised.
Happy with this company.
10 de março de 2025
Resposta da Dry Verge And Roofline Direct
thank you for taking the time to give us feedback - we are pleased to hear you were happy with the service offered.
Resposta da Dry Verge And Roofline Direct
thank you for taking the time to give us feedback - we are pleased to hear you were happy with the service offered.
Fast and uncomplicated service.
6 de março de 2025
Resposta da Dry Verge And Roofline Direct
thank you for taking the time to give us feedback - we are pleased to hear you were happy with the service offered.
Resposta da Dry Verge And Roofline Direct
thank you for taking the time to give us feedback - we are pleased to hear you were happy with the service offered.
Good communication
Good communication
Too many emails re: delivery etc. I think I counted 11
20 de fevereiro de 2025
Resposta da Dry Verge And Roofline Direct
thank you for taking the time to give us feedback - we are pleased to hear you were happy with the service offered. We will look into this as we agree that 11 emails seems excessive and we are unsure why these would have been sent.
Great company
My experience with Dry Verge and Roofline has been a positive experience that I would recommend to anyone looking for roofing products.
They dealt with my order quickly and also dealt with unexpected issues promptly, I would highly recommend👌
12 de fevereiro de 2025
Resposta da Dry Verge And Roofline Direct
thank you for taking the time to give us feedback - we are pleased to hear you were happy with the effective customer service
Excellent customer service
Excellent customer service - goods delivered promptly - easy to order great service
17 de fevereiro de 2025
Resposta da Dry Verge And Roofline Direct
thank you for taking the time to give us feedback - we are pleased to hear you were happy with the service offered.
Excellent company got my items on time
Excellent company got my items on time
Highly recommended company
16 de fevereiro de 2025
Resposta da Dry Verge And Roofline Direct
thank you for taking the time to give us feedback - we are pleased to hear you were happy with the service offered.
When the DPD driver failed to deliver…
When the DPD driver failed to deliver my order and had it returned back to Dry Verge, Dry Verge had it sent out again and refunded the transport fees I had paid.
11 de fevereiro de 2025
Resposta da Dry Verge And Roofline Direct
thank you for taking the time to give us feedback - we are pleased to hear you were happy with the service offered.
Excellent Service
Excellent communication, first class delivery , I wasn't in and they put items in a safe place highly reccomend
11 de fevereiro de 2025
Resposta da Dry Verge And Roofline Direct
thank you for taking the time to give us feedback - we are pleased to hear you were happy with the service offered.
Resposta da Dry Verge And Roofline Direct
thank you for taking the time to give us feedback - we are pleased to hear you were happy with the service offered.
Resposta da Dry Verge And Roofline Direct
This is the first we have heard of this issue, for any future orders can we suggest you email or call our team as soon as possible so that we can quickly chase/rectify any issues? Thank you for your feedback
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