Omg the return is a nightmare! Tried talking to customer service who are as equally in the dark. Quality of jeans is good, but the returns is probably the worst I’ve come across and you have to pay... Ver mais
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Veja o que dizem as avaliações
Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... Ver mais
A empresa respondeu
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... Ver mais
A empresa respondeu
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
Informações de contato
Boi Holdings, Northgame, Parkgate Industrial Estate, WA16 8DX, Knutsford, Reino Unido
- ask@duckandcover.co.uk
- duckandcover.co.uk
4,0
Muito Bom
422 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 mês
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As pessoas também visitaram
Great Jean dreadful return system
Omg the return is a nightmare!
Tried talking to customer service who are as equally in the dark.
Quality of jeans is good, but the returns is probably the worst I’ve come across and you have to pay for the privilege 😡
22 de outubro de 2026
Avaliação não solicitada
Excellent product and excellent…
Excellent product and excellent customer service as always.
25 de dezembro de 2025
Great quality clothing as always from a…
Great quality clothing as always from a trusted brand.
24 de setembro de 2026
Just a fantastic purchase
Just a fantastic purchase. The fit and quality of the jeans was very high as was the delivery time
25 de agosto de 2026
Great quality poor return system
I love duck and cover the quality of their clothes is exceptional and great value for money.
However, I have not given it five stars because the returns policy is long inefficient and cost you the buyer such a shame
25 de dezembro de 2025
Disappointed! I ordered exactly the same as style…
I ordered exactly the same as style (Overburg) and size (38 S)as a previous pair. The new ones are longer in the leg, wider around the thighs. Not at all the same.
They are on their way back to you on Monday.
25 de julho de 2026
Resposta da Duck and Cover
Hi, thank you for your feedback. We're sorry to hear that the Overburg jeans weren't the fit you expected. Although you ordered the same size as your previous Janstar jeans, these are different styles and can have a different cut and fit, particularly around the thigh and leg length. We understand this is disappointing when you were expecting them to fit the same, and we're sorry for the inconvenience caused. If you believe these are mis-sized, please contact our Customer Services team, and they will be glad to look into this for you.
Very good fit feel nice great value…
Very good fit feel nice great value from an efficient company
25 de maio de 2026
Resposta da Duck and Cover
Thank you for your review!
We're delighted to hear that you're pleased with the fit, comfort, and value of your purchase. It's also great to know that you found our service efficient.
We appreciate your feedback and hope to see you shopping with us again soon.
A first time buyer !!
Purchased a pair of slim fit jeans my first time buying from Duck and Cover and was absolutely delighted at the quality I ordered another pair in a different colour the same day as the first pair was delivered.
Ordered on the 16 April delivered on Saturday, good packaging and all labels attached. Would recommend!!
16 de abril de 2026
Avaliação não solicitada
Resposta da Duck and Cover
Thanks for taking the time to leave such a great review and for choosing Duck and Cover.
We're thrilled to hear that you were so pleased with the quality of your slim fit jeans that you ordered a second pair as soon as the first arrived! It's also great to know that your order arrived promptly and met your expectations.
Thank you for your recommendation. We really appreciate your support and look forward to welcoming you back again in the future.
Resposta da Duck and Cover
Thank you for your review. We're pleased to hear that you found the ordering process easy and that your order was delivered on time.
We appreciate your support and hope you enjoy your purchase.
Excellent service and products
25 de janeiro de 2026
Resposta da Duck and Cover
Thank you for the lovely review!
It’s fantastic to know you’re pleased with both our products and the service you received. That’s exactly what we strive for.
Thanks again for choosing us.
Resposta da Duck and Cover
Thank you for your feedback.
It’s great to know the quality, fit, and value all met your expectations — that means a lot.
Thanks again for taking the time to leave a review.
Looks good
Looks good, fits great and is a lovely colour but not quite as padded as I expected.
25 de janeiro de 2026
Resposta da Duck and Cover
Thank you for your review.
We’re so glad you’re pleased with the fit and colour. We appreciate your feedback regarding the padding and will keep this in mind moving forward.
Thanks again for sharing your experience.
Absolutely blown away by fabulous…
Absolutely blown away by fabulous customer service.
I do like their clothes but pithy aside , they respond quickly and if possible do all they can to help/amend any order
Sian helped me and I cannot applaud her enough.
Great job and a credit to the company
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Duck and Cover
Thank you for your wonderful review.
We’re so pleased you’re happy with both our products and our customer service. Sian will be delighted to hear your feedback — she truly is a valued member of our team.
We really appreciate you taking the time to share your experience.
Duck And Cover Maylead jeans
These are sold as slim fit jeans, NOT skinny, which maybe the case if you have pipe cleaners for legs, which I'm assuming the designers do, I'm not exaggerating I am of a very average slim build and if these jeans fit you as a slim I advise seeking medical treatment and a decent meal.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Duck and Cover
Thanks for the feedback — we appreciate the honesty!
Our slim-fit jeans are definitely designed to be a closer fit, and we understand they can feel tighter than expected depending on personal preference and build. Fit can be a very individual thing, which is why we always recommend checking the size guide or sizing up if you prefer a bit more room.
If you ever need a hand finding a style with a more relaxed fit, our customer service team is always happy to help.
I’d recommend!!!
Duck and Cover are my go to at the moment. Always great quality material, I was skeptical at first to be honest given the prices but never been let down. Would highly recommend!
6 de dezembro de 2025
Avaliação não solicitada
Great service
Great service, order arrived as expected and product absolutely spot on and exceptional value for money and quality looks too drawer
24 de novembro de 2025
Resposta da Duck and Cover
Thanks for taking the time to leave such a positive review! It’s great to hear that everything arrived just as expected and that you’re happy with the quality and value. We’re thrilled you had a top-drawer experience with us!
I bought a track suit and I was shocked…
I bought a track suit and I was shocked to see the quality of the fabric and messy stitching. Just washed once and bottom colour is gone fade and there are 2 small holes in the bottom already. Totally waste of money.
Order number was DAC-69161.
19 de outubro de 2025
Avaliação não solicitada
Resposta da Duck and Cover
Hi there, we’re very sorry to hear about your experience. We take product quality very seriously and would like the chance to make this right. Unfortunately, we aren't able to locate your order without a name or order number. Please contact our customer service team at ask@duckandcover.co.uk so we can assist you directly and resolve this issue.
I ordered 2 track suits
I ordered 2 track suits. Lovely material and quick delivery.
25 de outubro de 2025
Resposta da Duck and Cover
Hi Maggie, thank you for your very kind review! We’re delighted you loved the material and enjoyed our quick delivery. We hope you enjoy the tracksuits and look forward to doing business again 😊
Always on time as promised and always…
Always on time as promised and always quality
25 de outubro de 2025
Resposta da Duck and Cover
Hi Martin, thanks so much for your fabulous review! We’re glad you can always count on us for quality and on-time service.
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