Omg the return is a nightmare! Tried talking to customer service who are as equally in the dark. Quality of jeans is good, but the returns is probably the worst I’ve come across and you have to pay... Ver mais
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Veja o que dizem as avaliações
Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... Ver mais
A empresa respondeu
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... Ver mais
A empresa respondeu
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
Informações de contato
Boi Holdings, Northgame, Parkgate Industrial Estate, WA16 8DX, Knutsford, Reino Unido
- ask@duckandcover.co.uk
- duckandcover.co.uk
4,0
Muito Bom
422 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Service
Service, delivery & the quality of the item I bought is all superb. Everything I buy from D & C never changes.
24 de setembro de 2025
Resposta da Duck and Cover
Hi Mark, thank you so much for your kind words! We’re delighted to hear that you consistently enjoy our service, delivery, and products. Your continued support means the world to us 🙂
One happy customer 👍
Nice product and with discount code the cb items were a good price 👍
25 de setembro de 2025
Resposta da Duck and Cover
Thank you for sharing your experience! We’re glad you enjoyed the product and the discount. Your support means a lot, and we hope to see you back soon!
BETTER THAN MOST
I was very surprised by the quality of the chinos the fit was so good and the colour was just perfect
24 de setembro de 2025
Resposta da Duck and Cover
Hi Terry, thank you so much for your fantastic review! We’re thrilled to hear that you’re happy with the fit, quality, and colour of your chinos. Feedback like yours really makes our day!
We look forward to doing business with you again soon 😊
Good company to deal with and a very…
Good company to deal with and a very good products very happy
24 de setembro de 2025
Resposta da Duck and Cover
Hi Andrew, thanks for your positive review. We are delighted that you find us easy to deal with and appreciate the quality of our products. We look forward to assisting you again in the near future.
Great pricing and quality
Great pricing and items arrived quickly. The delivery arrived promptly and I kept all 3 items that were good quality and sizing was accurate
24 de junho de 2025
Resposta da Duck and Cover
Hi Tony, thank you so much for your great feedback! We’re delighted to hear that your items arrived quickly, fit well, and met your expectations in quality. Your support means a lot to us.
0 logo on socks and DAC says that's fine grrrr market socks
Ordered some socks, 7 pairs infact. 4 pairs had the DAC logo on the side, 3 pairs did not. I emailed Duck and Cover and received an email stating some items do not carry their logo. So basically they can put pairs of socks from e.g the market, M&S, home bargains or from anywhere else and pass them off as Duck and Cover.
The company obviously does not care about their exclusivity which I why after 15 + years of giving them my money, you won't get another penny off me.
21 de junho de 2025
Avaliação não solicitada
Resposta da Duck and Cover
Hi Jason,
I'm sorry you were disappointed with the socks you purchased from us. We do value your feedback and have passed on your comments to our merchandising team. We remain committed to creating clothing that combines quality and value with a distinctive sense of style and flair, so we hope you change your mind about ordering with us again, particularly as you have been such a loyal customer.
Quality in jeans has dipped massively
Sadly, the last two pairs of tapered jeans I bought , were both more of a super skinny fit than a tapered. The quality has dropped in the jeans, through no fault of my own, both pairs over a few weeks ripped at the edges of the rear pockets, the material is super thin. And one leg on a pair was stitched with less material (a tighter leg) A shame, as I've shopped duck and cover brand since it was a big name brand in the 2000s. Tapered should be roomier above the knee and hips and tighter below. Not leg hugging tightness all the way. I will look elsewhere for my jeans sadly.
3 de abril de 2025
Avaliação não solicitada
Resposta da Duck and Cover
Thanks for your feedback, and we're really sorry to hear about your recent experience. As a long-time Duck and Cover customer, your support means a lot, and we understand your disappointment with the fit and quality of the jeans.
Your comments have been shared with our merchandising team so we can look into the issues you've raised. We’re always working to improve, and feedback like yours is invaluable.
Resposta da Duck and Cover
Thank you for taking the trouble to leave this review. We really appreciate this.
Resposta da Duck and Cover
Thank you for this review. We really appreciate you taking the trouble to leave this.
Very poor quality …
So had 2 hoodies brought for Xmas and I’ve worn the hoodie once today and under the arm the stitching has come loose so there is a hole already and the print on the back has started bubbling and cracking and peeling awful quality I’ve always brought there stuff but just lately the quality is shocking and I won’t be able to send back as worn but I will make sure they don’t get another penny off me in the future to have a hole in after one time of wearing is shocking
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Duck and Cover
Hi, thanks for placing an order with us, although we sincerely apologize that you had subsequent issues with the quality of your purchase. Any issues that arise after you have worn the goods can still be raised with us and potentially returned for an exchange or refund, although this needs to be raised within 6 months of receiving the goods. As you have not left your order number, I can't investigate this properly, however, if you get in touch with our Customer Support team they will be able to assist you.
Appalling!
My order confirmed and payment taken on 25 November. This followed with notification on 2 December the order cancelled and 10 days for a refund with no explanation or apology.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Duck and Cover
Apologies again for this oversight. As explained in yesterday's communication the issue was a stock error and you should have been notified sooner. We understand your disappointment and will aim to do better in the future and learn from our mistakes.
Great value.
8 de outubro de 2024
Avaliação não solicitada
Resposta da Duck and Cover
Thank you for taking the time to write a review. We are happy you have had a good experience buying from Duck & Cover.
Now that I understand their sizes…
Now that I understand their sizes better I love this place... Good quility clothing
24 de novembro de 2024
Resposta da Duck and Cover
Thanks for your positive review, it's appreciated.
First and last time i will order.
First and last time I will order from them.
A week after ordering and tracking still says "were expecting it".
I hate people who are quick to take the money then give poor service.
26 de novembro de 2024
Avaliação não solicitada
Resposta da Duck and Cover
Hi Daren, I can see this was delivered the day after you wrote your review which is great news. It's always busy here over Black Friday and the same for Royal Mail. I'm sorry this took a little longer than it usually would have.
Quick and easy to order
Quick and easy to order, good communication throughout. Good price lovely coat for my son. Quick delivery.
26 de outubro de 2024
Resposta da Duck and Cover
Thank you Christine.
It is a very bad product only people…
It is a very bad product only people who want to waste money buy their product if we send back the product we don't like it we have to pay the delivery charge and besides they will reduce the delivery charge sent to us from the money they give us a refund it is a very bad experience no other brand does this.
3 de setembro de 2024
Avaliação não solicitada
Resposta da Duck and Cover
Thanks for your review. Indeed, we don't pay for returns, however, this helps us to keep our prices low and provide excellent offers to our customers. Also, if you wish to exchange your returned items we will pay for the postage to send out the revised products.
We will always refund the cost paid for whatever is returned if a refund is preferred.
Quick delivery and quality clothes.
25 de julho de 2024
Resposta da Duck and Cover
Thank you for leaving a positive review - we really appreciate it.
Literally worst Chelsea boots I've ever…
Literally worst Chelsea boots I've ever owned. Tan leather very poor quality, pieces of sharp metal inside the boots have come loose and randomly worked there way out. Not that old and falling to pieces. I will never buy another pair of these cheap shoes.
17 de junho de 2024
Avaliação não solicitada
Resposta da Duck and Cover
Good afternoon, I'm very sorry to hear this. Could you please get in touch with our customer service team so that we can investigate this and hopefully resolve this. Thank you.
Resposta da Duck and Cover
Thanks for a great review. It's always appreciated.
I have been a big fan for quite a…
I have been a big fan for quite a number of years. I felt that the company did stray away from the initial styles and quality a few years ago, but have now returned to what attracted me in the first place. Innovation, style and quality.
Please continue in this regard.
25 de maio de 2024
Resposta da Duck and Cover
That is great to hear. Thanks for taking the trouble to write this review. It's appreciated.
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