Omg the return is a nightmare! Tried talking to customer service who are as equally in the dark. Quality of jeans is good, but the returns is probably the worst I’ve come across and you have to pay... Ver mais
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Veja o que dizem as avaliações
Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... Ver mais
A empresa respondeu
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... Ver mais
A empresa respondeu
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
Informações de contato
Boi Holdings, Northgame, Parkgate Industrial Estate, WA16 8DX, Knutsford, Reino Unido
- ask@duckandcover.co.uk
- duckandcover.co.uk
4,0
Muito Bom
422 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
great straight fit jeans
jeans from duck and cover, the 2pairs ive purchased, are really good, wash well look good on, proper old school reg fit, great prices too, would recommend...
8 de maio de 2024
Avaliação não solicitada
Resposta da Duck and Cover
Brilliant, glad you like them! we really appreciate your kind review.
Quite the most Devine fish and chips…
Quite the most Devine fish and chips ever eaten and I’ve eaten many!
Only to be beaten by the service……
6 de abril de 2024
Avaliação não solicitada
Resposta da Duck and Cover
I think you may have written this against the wrong company although the fish and chips sound amazing so please let us know where we can find this chip shop!
Order received
Hi yes you are correct after the first parcel being missing my order was resent and delivered thank you
25 de março de 2024
Resposta da Duck and Cover
Thanks for your order. Thank you for providing the order number. I can see that your delivery arrived on the day you wrote the review. This was delayed a few days due to the two bank holidays over the easter weekend.
Great quality clothing and a good range…
Great quality clothing and a good range to choose from
25 de março de 2024
Resposta da Duck and Cover
Thanks for your order and for leaving a review. We are delighted you are happy with our clothes. It means a lot.
Resposta da Duck and Cover
Thanks for the positive review, Mark. We appreciate it.
Resposta da Duck and Cover
Hi Mark, thanks so much for your positive review. We're glad you have had a good experience.
Good quality clothing and fantastic…
Good quality clothing and fantastic turnaround.
25 de janeiro de 2024
Resposta da Duck and Cover
Thanks Mark, we really appreciate you taking the time to leave this review.
Resposta da Duck and Cover
Thank you for such a positive review. We appreciate this and are glad that you are happy with your purchases.
Resposta da Duck and Cover
Thank you for the great feedback - it's good to hear that you have had a positive experience.
I bought a jumper
I bought a jumper. It doesn't look very nice. Probably they reselling jumpers that someone wore already that's why it's on sale.
I do not recommend buy something from them.
11 de dezembro de 2023
Avaliação não solicitada
Resposta da Duck and Cover
Thanks for your feedback although I am sorry your experience could have been better. I can assure you we would never sell anything to customers that had already been worn. As you didn't leave an order number I cannot investigate this, but I would urge you to get in touch with our Customer Service team for assistance if you received anything defective or substandard.
Well made shirt with interesting…
Well made shirt with interesting colours. Extremely well fitting for me medium size. Well finished off.
1 de dezembro de 2023
Avaliação não solicitada
Resposta da Duck and Cover
Thank you for your review - it was appreciated. Glad that you are happy with your purchase.
Crap aftersales service. Won't use again
Cardboard packages surrounding boxers arrived shredded in the post.
These were to be a gift.
Customer services advised to return at my own cost for a replacement.
So I have to pay postage again to receive the item I originally ordered.
Shocking service and won't be using again!!
18 de novembro de 2023
Avaliação não solicitada
Resposta da Duck and Cover
I am sorry that you have not received the kind of service you were expecting. Unfortunately, there are occasions when the boxes can get damaged in transit and we do mention this in our booking conditions, however, please can you get in touch with our Customer Service team and we will investigate this further.
Brilliant customer service from Sian.
15 de novembro de 2023
Avaliação não solicitada
Great purchase thanks again 😁
27 de outubro de 2023
Resposta da Duck and Cover
Thanks for your review! Happy that you had a good experience again 👍
A stellar purchase
Lovely zip through top, looks great, feels comfortable and excellent value for money.
27 de outubro de 2023
Resposta da Duck and Cover
Hey...thanks a lot for your review - it is appreciated 🙂
Customer satisfaction continued…
If you’re not ordering then you’re missing out!
Quality products at sensible prices. Customer service is exemplary and personal.
Thank you Sian and team.
1 de novembro de 2023
Avaliação não solicitada
Resposta da Duck and Cover
Thanks for your very kind review, Graham. It is much appreciated. Look forward to doing busy with you again in the near future!
Kind regards
Sian
Customer Support
Good quality and affordable
26 de setembro de 2023
Resposta da Duck and Cover
Thank you so much for taking the time to add your review.
Best wishes
Sian
Customer Support
Great quality jeans
Great quality jeans. Sizing was accurate. Delivery was really fast!
26 de setembro de 2023
Resposta da Duck and Cover
Hi Iain, so pleased that you are happy with your purchase. Thanks for leaving a review - it is appreciated.
Best wishes
Sian
Customer Support
Clothes were all great quality and…
Clothes were all great quality and perfect size
26 de setembro de 2023
Resposta da Duck and Cover
Hi Calum, thank you for taking the time to leave your review. It is appreciated. Glad you are happy with your purchases.
Best wishes,
Sian
Customer Support
love the clothes last me years and some…
love the clothes last me years and some great deals and offers too
16 de março de 2023
Avaliação não solicitada
Resposta da Duck and Cover
Thank you for your kind review. Glad to hear you have been impressed with the quality of the products and we look forward to you purchasing some more soon.
Best wishes
Sian
Duck & Cover Team
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