Omg the return is a nightmare! Tried talking to customer service who are as equally in the dark. Quality of jeans is good, but the returns is probably the worst I’ve come across and you have to pay... Ver mais
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Veja o que dizem as avaliações
Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... Ver mais
A empresa respondeu
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... Ver mais
A empresa respondeu
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
Informações de contato
Boi Holdings, Northgame, Parkgate Industrial Estate, WA16 8DX, Knutsford, Reino Unido
- ask@duckandcover.co.uk
- duckandcover.co.uk
4,0
Muito Bom
422 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Great quailty clothing at great prices…
Great quailty clothing at great prices and deals with very quick delivery
23 de março de 2023
Resposta da Duck and Cover
Hi Neil, thanks for taking the time to post a review. Glad you have had a good experience ordering with us.
Kind regards
Sian
Customer Services
Quick delivery
23 de março de 2023
Resposta da Duck and Cover
Hi Jane, thanks for the positive review. It is appreciated.
Kind regards
Sian
Customer Services
Arrived in good time excellent quality
23 de março de 2023
Resposta da Duck and Cover
Hi Lesley, thank you for your review. It is appreciated that you took the time to dop this :-)
Kind regards
Sian
Customer Services.
Quality product delivered instantly.
22 de março de 2023
Resposta da Duck and Cover
Hi Abdul, thank you for leaving a positive review about your experience ordering with Duck and Cover. It is appreciated.
Kind regards
Sian
Customer Services
The tracksuit seemed nice at first
The tracksuit seemed nice at first, after wearing the hoodie for a couple of days it started bobbling really quickly, I have de-bobbled twice now in as many weeks, and I haven't even washed it yet, add to that the rude customer service, I would give a wide birth.
21 de março de 2023
Avaliação não solicitada
Resposta da Duck and Cover
Thank you for leaving a review. Unfortunately, I can't look into this as you did not record an order number. Please get in touch though and I can investigate - email us at ask@duckandcover.co.uk.
Just to clarify, we would always refund or offer an exchange if you receive a faulty or substandard item.
Kind regards
Sian
Customer Services
Good kit, great staff
Good kit, bought jeans a while back & the staff went out of their way for me to get exactly what I wanted. Great job guys
4 de março de 2023
Avaliação não solicitada
Resposta da Duck and Cover
Thanks for the great review, it's very much appreciated.
Kind regards
Sian
Customer Services
Great jumpers
Ordered 3 jumpers on a voucher code sale. They're really comfy, a bargain for the price and they wash well. Forgot to add the sale code e-mailed customer services and they promptly responded and refunded the difference.
30 de novembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Hi John, thank you for taking the time to place a review. We are delighted that you are happy with your purchases and how we dealt with your issue.
Best wishes,
The Duck and Cover Team
Good quality clothing supplied at great…
Good quality clothing supplied at great value.
31 de janeiro de 2023
Resposta da Duck and Cover
Hi James, thank you for taking the trouble to leave a review. It is much appreciated.
Best wishes,
The Duck and Cover Team
Fabulous service
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arrived. Fabulous service.
14 de janeiro de 2023
Avaliação não solicitada
Resposta da Duck and Cover
Thank you so much for the positive feedback. It makes us very happy to hear that we are getting it right.
Best wishes
Sian from The Duck & Cover Team
Great designs but
Great designs, speedy service, but materials a little too low quality these days (08 Jan 2023). Hoodie tops bobbled after single wear and wash.
8 de janeiro de 2023
Resposta da Duck and Cover
Hi Keith
Thank you for your feedback, although I'm sorry to hear that the hoodie has bobbled after only one wash. Please contact our Customer Service team and we will see how we can help you with this.
Best wishes
Sian from The Duck & Cover team.
Resposta da Duck and Cover
Hi James
Many thanks for your feedback. It's great to hear that you were pleased with the jacket you ordered.
Best wishes
Sian, Duck and Cover Team
Ordered a hoodie for the new year
Ordered a hoodie for the new year, and got an email to say an error in the order. Never order from here again
29 de dezembro de 2022
Resposta da Duck and Cover
Hi, thanks for your feedback. Unfortunately, there was a problem with the stock you ordered and we weren't able to fulfil your order. This is an infrequent occurrence but I can appreciate it was disappointing.
Kind regards
Sian, Duck & Cover Team
Resposta da Duck and Cover
Hi Michael, thanks for your great feedback. It is appreciated.
Best wishes,
Sian, Duck & Cover team
Can't fault DuckAndCover...since late 90s
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there are any issues with irregular, abnormal sizing, contacting customer services usually always resolves the problem. Fantastic brand!
22 de dezembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Hi Mark, thank you for being such a loyal customer to the brand, as well as such great feedback! It really means a lot.
Best wishes,
Sian, the Duck & Cover team
Disgusting customer service
Have shopped at Duck n Cover for years and years. Always bought XL size but the four hoodies that arrived I could only describe as medium at best. Complained and asked for return label as to resend was £6 of my expense. DAC refused and wanted pictures with tape measure held next to offending items, REALLY? Pathetic, won’t be buying from company again and to add insult the quality of all their goods was substandard compared to years gone by. Avoid at all costs.
25 de novembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Hi, thanks for your feedback. I can't look at your order unfortunately as you didn't add this to your review. Essentially though, we will pay the postage to return a faulty or incorrect item to us for an exchange or a refund. All that we ask for is a quick photo to show us what the issue is. It is essential though that you contact Customer Services before you return a faulty or incorrect item so that we can arrange the postage, rather than trying to claim it back retrospectively if you arrange the return postage yourself.
Best wishes
Sian, Duck & Cover Customer Services
Top quality.
Had a Duck and Cover coat a few years ago and loved it. Bought a new coat last week and it's fantastic quality and fit. Good to see the company still keeping up high standards.
17 de dezembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Hi Jason, glad you are happy with your purchase and thanks for the great feedback.
Best wishes
Sian, the Duck & Cover team
A joke
A joke . Don’t do it . Laughable sizes . Really poor ..just a scam …. You will be sent a random fit super cheap item . Bought DnC for 20 years . Always perfect . They have been taken over and are just stealing money . Don’t!.
Update … their reply a month later was “you didn’t give us enough info” .. 😳…. I’ve been dismissed without recognition… again . Don’t do it . Total SCAM . STAY AWAY
2 de dezembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Thanks for your review.
Unfortunately, as you've not left an order number I can not investigate what items you purchased. I'm sorry though that you've not had a good experience lately but I can assure you that we continue to endeavour to sell quality products at a good price, under the Duck and Cover brand.
The sizes seem to be invented
The sizes seem to be invented, you can buy 3 different models of jeans with the same length and the 3 totally different and all of them horrible.
Then you also have to pay for the return.... Never again!
1 de dezembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Thanks for your your review. We guarantee to pay for the postage to return any mis-sized products. Apologies if you've not had a good experience but if you do ever order with us again, please contact us in Customer Service to see how we can help should you come across an issue with sizing again.
Best wishes,
Sian / Duck & Cover
Briefly handled item to discover it was…
Briefly handled item to discover it was too small then returned to the original packagining and mailed out, which cost £3! contacted by email saying they can't replace it for a bigger size or refund as the item is dirty. The item still had original tags/packaging and was never worn! Will remove if the problem is solved.
8 de dezembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Thank you for the review. When we received the knit back we were surprised to see that it was marked quite badly. We sent you photos and asked if you'd like us to return this to you. I can see we did refund though as a gesture of goodwill.
Best wishes,
Sian, Duck and Cover
Horrible company
I placed an order a while ago and due to "high demand" it took 2 weeks to arrive. I returned the order and was received by them on 23.11 today is 7/12 and have not received any news from them
I would not order again
7 de dezembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Thanks for leaving a review, however, there is no order number for me to check the issue you are referring to. We generally turn round returns pretty quickly although there was a delay in getting them when the Royal Mail strikes were going ahead.
Best wishes
Sian, Duck and Cover
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