Omg the return is a nightmare! Tried talking to customer service who are as equally in the dark. Quality of jeans is good, but the returns is probably the worst I’ve come across and you have to pay... Ver mais
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Veja o que dizem as avaliações
Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... Ver mais
A empresa respondeu
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... Ver mais
A empresa respondeu
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
Informações de contato
Boi Holdings, Northgame, Parkgate Industrial Estate, WA16 8DX, Knutsford, Reino Unido
- ask@duckandcover.co.uk
- duckandcover.co.uk
4,0
Muito Bom
422 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Been waiting for over a week and no…
Been waiting for over a week and no information about arrival date, poor service
1 de dezembro de 2022
Resposta da Duck and Cover
Thank you for your review. Your order, along with many others, was delayed due to the Royal Mail strikes in November and December which had a huge impact on us. Not only were the despatch times longer but we received a huge influx of emails chasing orders which meant we were then reactive rather than being proactive in dealing with the problem. We are looking at using an alternate service so we are not caught out again. Apologies for the drop in service levels.
Best wishes
Sian, D & C Customer Services
Lack of updates on orders
Lack of updates on orders - still awaiting despite being ordered on the 18th November, emailed requesting update - no response
1 de dezembro de 2022
Resposta da Duck and Cover
Thank you for your review and for leaving an order number so I could investigate. Your order was delayed due to the Royal Mail strikes which impacted us a lot. Not only were the despatch times longer but we received a huge influx of emails chasing orders which meant we were then reactive rather than being proactive in dealing with the problem. We are looking at using an alternate service so we are not caught out again. Apologies for the drop in service levels.
Best wishes
Sian, D & C Customer Services
Amazingly good!
Top clothing, I have shopped with them for years and I find the quality is fantastic, always great prices....wouldn't shop anywhere else.
25 de novembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Hey Ross, thanks for the great review! So pleased you continue to be happy with the clothes we produce.
Best wishes,
Sian, Duck & Cover
Good Quality
Good quality and prices and deals, there was a short delay with order processing but received an email to update me of the delay - 2nd time of using Duck & Cover and will use again.
8 de novembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Many thanks for your review. We would welcome your business again next time you are ready to order.
Best wishes
Sian, D & C Customer Services
Great quality clothes
Great quality clothes and always great discounts but check the sizes as an xxl is about a standard large , sizes come small
11 de novembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Thanks for the review. If you ever have issues with goods that are mis-sized please get in touch with Customer Services. Our size guide is on the website to check against.
Best wishes,
Sian, Duck & Cover
Camio Puffs jacket terrible zips
Duck & cover Camio Puffs jacket terrible zips
4 de outubro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Thanks for the review John. This feedback will be passed on to our merchandising team who keep a close eye on issues such as this.
Best wishes,
Sian
Duck & Cover Customer Services
Expensive returns policy. Beware.
Ordered 2 hoodies from Duck & Cover. Both were the same size (medium). One fit perfectly. One I could not even get my head through the neck! Was going to return but they require you pay your own postage. Very unusual these days. So had to give to a friend - a friend with a very small head. They need to rethink their returns policy. Won't use again.
23 de setembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Hi Michael, sorry to hear that one of the hoodies appeared to be faulty. Our returns policy would have covered your postage for this situation had you made contact with us. It's a shame you didn't speak to one of our customer service team as they would have been happy to help.
Thanks and best wishes
Sian
Item not delivered
Duck and cover asking for a review on how they did when I haven't received my item or have any clue when and if it will be delivered.
Stated delivery between 2 and 5 days, now day 7 and still no package.
8 de novembro de 2022
Resposta da Duck and Cover
Hi Tony, please accept our sincere apologies for the delay in sending out your order and for having received the request to review the order before you had received this. Having moved to a new warehouse recently this has had a short term impact on our usual despatch service levels.
In future, if you are concerned where your order is or have any questions please contact our Customer Service team who will be happy to help you.
Great service love the coat,great…
Great service love the coat,great quality thanks
8 de novembro de 2022
Resposta da Duck and Cover
Hi Mark
Thanks for your review and glad you like the coat.
Best wishes
Sian
I ordered a medium snood hoody
I ordered a medium snood hoody. U sent a XXL. You asked for proof which i sent. I then received a offer to buy 2 snood hoodys for 1. I have emailed you numerous times for a returns label. You no longer have any mediums left. I just want a refund for your error but noone is replying to me. I refuse to pay postage to return something you sent by mistake.
7 de novembro de 2022
Resposta da Duck and Cover
Hi Lisa, firstly, thank you for your review although apologies that we got your order wrong.
I have looked into the correspondence you sent us and can see you tried to make contact with us on several occasions when the office was closed at the weekend however as soon as we reopened we got in touch to send you a QR code for a pre-paid label to send back the incorrectly sized hoodie.
As soon as we receive the hoodie back we will refund you in full for this or exchange it for the correct size if we have this in stock again.
We will also make sure you get the 241 offer if we have sufficient stock.
Kind regards
Sian
duck and cover are great value for money
I bought duck and cover at my local shop from early 2000s when I couldn’t get locally I drove to nearest town as quality was always good. Still can’t buy locally 😞 but online shopping has always been a great experience, and when I made a mistake on order recently customer service where so fast to sort order out 😊 I wish all online shopping was this good.
6 de outubro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Hi Adrian, thank you for your review of our products and service. I am glad to hear that you were impressed with the service you recently received as we do try to go above and beyond for our customers.
Best wishes
Sian
As always good quality at reasonable…
As always good quality at reasonable prices.
Only wish they would make more knitwear and jumpers.
Too many hoodies.
This is not criticism more a personal point of view.
5 de outubro de 2022
Resposta da Duck and Cover
Hi Gareth
Many thanks for taking the trouble to write this review. We do have some new knitwear coming out for the autumn / winter season so keep your eyes peeled! I will however also pass on your feedback to the relevant team as we are always interested in customer feedback.
Best wishes
Sian
order pickers are colour blind
ordered a red polo shirt received a black one are there order pickers colour blind i mean how do you mistake black for red not impressed as i dont have the time to mess around with returns
2 de setembro de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Hello Lee, thanks for your review, although I do not believe it is a true reflection of the situation that occurred.
When you placed your order you did actually order a black polo t-shirt amongst other items, which were duly sent out to you. I'm aware that on receipt of your order you contacted our Customer Service team to query why you had not received a red one, to which we directed you to your order confirmation clarifying that a black polo was ordered, not red. Of course, we also offered to refund you for this as we did not have any red in stock, although I believe you didn't want the fuss of sending back the black polo and so kept hold of this.
Our pickers can make mistakes as they are only human, however, on this occasion, this was not the case.
Kind regards
Sian
Resposta da Duck and Cover
Thank you for your positive review. It is much appreciated.
Kind regards
Sian
still waiting for my goods to arrive
2 de setembro de 2022
Resposta da Duck and Cover
Hi Paula, I have looked into your order and can see this was placed just before there were two days of industrial action by Royal Mail and it was a bank holiday weekend. I am pleased to say though even though we were faced with these obstacles your order was still delivered within the promised time frame of a standard delivery which is between 2-5 working days.
In future it would be helpful if you were to contact our Customer Services department for an update so we have the opportunity to resolve any issues, instead of writing a bad review.
Kind regards
Sian
I always used to wear duck and cover…
I always used to wear duck and cover back in the late 2000's and was super surprised to see the website now. I purchased about 6 items in the sale and they were really cheap so I was expecting the quality to have dropped. However it hasn't and they are fantastic value. Quickly deliver and highly recommended 👌🏻
19 de agosto de 2022
Avaliação não solicitada
Resposta da Duck and Cover
Thankyou for the review Aaron, we are very happy to hear you are pleased with your new items.
Beth
Resposta da Duck and Cover
Thankyou Simon for the kind review!
Beth
Always a first class service
2 de agosto de 2022
Resposta da Duck and Cover
Thankyou John for the 5 star review!
Beth
Easy ordering
Easy ordering, arrived in a good time. Jeans are good quality and fit as expected.
3 de julho de 2022
Resposta da Duck and Cover
Thankyou for the review Rory!
Beth
duck and cover are a company that i buy…
duck and cover are a company that i buy from regularly. they sell good quality well designed clothes and have respect for their customers.
1 de julho de 2022
Resposta da Duck and Cover
Thankyou for the review Donnie!
Beth
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