The Threesixty Smart Fan Gen 2 heater has not lived up to expectations. I was attracted to the design and positive reviews but now find the latter mystifying. The noise levels on medium and high powe... Ver mais
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Veja o que dizem as avaliações
The products are stunning but the app functionality is a complete scam. It’s been three days since I can’t connect my devices through the app due to server issues. This means you’ll be stuck with a... Ver mais
We have been using the BlueAir air purifier for several months now and it is incredible the amount of particles it filters. My daughter doesn’t cough as much any more. Really great product.
I changed my mind and wanted to amend my order - customer service were fast, friendly and helpful when I called them. Loving the product, which I chose after reading online reviews, especially the... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Duux UK | Designed for better air
Escrito pela empresa
Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories
Designed for better air
The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..
Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.
A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.
Informações de contato
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Reino Unido
- contact@duux.co.uk
- duux.co.uk
3,7
Bom
306 avaliações
Respondeu a 6% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The product is excellent but the…
The product is excellent but the instructions for assembly were woeful. Tiny diagrams with no clear indication of where items should be installed.
Dodge managed to deliver to the wrong address ( two streets away) and I had to collect the heavy box myself.
25 de julho de 2024
Resposta da Duux UK | Designed for better air
Hi,
I am very sorry to hear about the issues with delivery. We will make sure to log this with our courier to ensure this doesn't happen again.
In regards to the manual, thank you for your feedback on this, I will feed this back to the manufacturer to look into improving.
I am glad to hear that you are enjoying using your Duux product none the less!
Jack - Customer Experience Team
Excellent product
Excellent product - probably the best and quietest fan I have ever bought yet it moves substantial volumes of air. Great service with next day free delivery
23 de julho de 2024
Resposta da Duux UK | Designed for better air
Hi Edward,
We are thrilled to hear that you are enjoying using your Duux fan! Thanks for the review.
Jack - Customer Experience Team
Resposta da Duux UK | Designed for better air
Hi,
I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!
Jack - Customer Experience Team
Great product for a good price
Great product for a good price, delivered quickly with no fuss or delivery charge.
23 de julho de 2024
Resposta da Duux UK | Designed for better air
Hi Robin,
I'm glad to hear that you have had a great experience with Duux! Thank you for the review.
Jack - Customer Experience Team
Easy to erect and use
Easy to erect and use. Very quite for these hot nights in the bedroom excellent product.
22 de julho de 2024
Resposta da Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Duux fan!
Jack - Customer Experience Team
Great experience
A very quick delivery on both fan items. The stand alone fan is amazingly quite at low speeds and quite at high, love the remote that came with both items. The desk top fan is quite at low speeds and slightly noisier at higher but has great all round circulation of air,I use this in the bedroom. A very good experience,delivery and solid made items.
22 de julho de 2024
Resposta da Duux UK | Designed for better air
Hi Stephen,
Thank you for this kind review. Detailed feedback like this is very helpful to us, we appreciate you taking the time out to leave these comments.
Jack - Customer Experience Team
It's ok
It's ok. It's a fan heater at top end price, does the job no better or less than cheaper fan heaters
29 de janeiro de 2024
Resposta da Duux UK | Designed for better air
Hi Andre,
Thank you for getting in touch. Our heaters do have smart functionality that is not available on several other alternative brands. If you would like any assistance with this, please do not hesitate to get in touch and we will happily assist further.
Thanks
Si - Customer Experience Team
Easy to use website
Easy to use website, full description of range.
Was looking to go to the next level with our next fan and pleased to say I’m glad we did it with Duux, excellent fan loads of settings with our model well worth the money
21 de julho de 2024
Resposta da Duux UK | Designed for better air
Hi Nick,
Thank you for this feedback that will hopefully help others decide to choose Duux. We appreciate you taking the time to leave this review.
Jack - Customer Experience Team
A fantastic piece of equipment
A fantastic piece of equipment.
Very quiet and very cooling.
20 de julho de 2024
Resposta da Duux UK | Designed for better air
Hi Paul,
Thank you for taking the time to leave a review, we really appreciate it!
Jack - Customer Experience Team
Delivery was appalling
Delivery was appalling. Received text from DPD at 05:30 on Sunday morning stating my order would be with me by 22:00. Waited in all day, no delivery until Monday afternoon. Would have been happier without the very early morning text!
19 de julho de 2024
Resposta da Duux UK | Designed for better air
Hi Natalie
I can only apologise that the delivery was not recieved as expected. We will review this and pass on to DPD to explain what may have happened.
Thank you for letting us know. If you need any further assistance, please let us know.
Si - CUstomer Experience Team
Resposta da Duux UK | Designed for better air
Hi Graham,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Jack - Customer Experience Team
Good for bedrooms
Quick delivery. Very quiet fans, which are easy to put together. They are easy to adjust and operate and are very efficient. Excellent for bedroom as well as living room.
17 de julho de 2024
Resposta da Duux UK | Designed for better air
Hi Jess,
Thank you for taking the time out to leave these kind words, it is greatly appreciated.
Jack - Customer Experience Team
4 broken fans later….
I’ve just received my 4th replacement Duux Globe Fan and incredibly I’m still experiencing the same issue where the unit doesn’t move down. It swings left to right absolutely no problem. But when I press the button that moves the fan up/down it moves as far up as it can go and then gets stuck and makes a knocking sound.
I cannot believe that I’ve had the same issue 4 TIMES!!!
It’s like they’re sending the same unit back to me each time!
Customer service have been helpful and accommodating by arranging a pick up service but now all they can advise is to go back to the retailer for a refund.
I just want a working fan. Surely they could test one before sending it out.
They’ve clearly got a faulty batch, of which I’ve been unlucky enough to receive 4 of!
22 de julho de 2024
Avaliação não solicitada
Resposta da Duux UK | Designed for better air
Good Afternoon Mr Dyball
We have been speaking previously regarding this issue. Again I can only apologise that 4 of these units have become faulty. It is a first in my experience for this many units to have the same fault repeatedly. Hopefully the replacement you receive will not encounter the same issue.
If we can help further in any way at all, please let us know.
Si - CUstomer Experience Team
Efficient fan.
The fan is very quiet and very efficient.... just what I wanted.
DPD delivery was not efficient, on delivery date I received a message stating that I had not been in when a delivery was attempted and a photograph of a detached house.... I live in an apartment block!
25 de junho de 2024
Avaliação não solicitada
Resposta da Duux UK | Designed for better air
Hi,
I am very sorry to hear that you had issues with out courier. I am glad to see, however, that you have now received your order.
Thanks for the review.
Jack - Customer Experience Team
Duux looks really good and …
Duux looks really good and does all the things I want really well. Very quiet and very powerful. So good, I bought a second one.
14 de julho de 2023
Avaliação não solicitada
Resposta da Duux UK | Designed for better air
Hi Alan,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Jack - Customer Experience Team
Great service
Great service, fast tracked delivery, easy to assemble, looks great, quiet and works well, economical to run, second purchase from them
13 de julho de 2024
Avaliação não solicitada
Resposta da Duux UK | Designed for better air
Hi,
We are pleased to hear that you had an enjoyable experience with us. Thanks for the review!
Jack - Customer Experience Team
Prompt delivery and well packaged
Prompt delivery and well packaged. Good pair of fans with timers and multidirectional. Reasonable price. No problems and no reason to not buy from them again
22 de maio de 2024
Avaliação não solicitada
Resposta da Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your fans!
Jack - Customer Experience Team
Resposta da Duux UK | Designed for better air
Hi,
I am sorry to hear that you did not have a positive experience purchasing from us. I am glad to see that this has now been resolved.
Jack - Customer Experience Team
Delighted with my Whisper Fan
This is my second Duux product as I was so pleased with the Duux’s Threesixty 2 ceramic heater last winter. Speedy delivery within 24 hours of placing my order.
Easy to assemble. Stylish & modern design. So versatile. Love how whisper quiet it is - an accurate description - choice of speeds, the timer, remote control all make it a pleasant experience.
6 de julho de 2024
Avaliação não solicitada
Resposta da Duux UK | Designed for better air
Hi,
Thank you for this detailed review. We really appreciate the time you have taken to get in touch and let us know how it is going.
Jack - Customer Experience Team
Received a broken product now have to wait for replacement
Massively disappointed with the fact that I was delivered a product that had a mechanical fault and now have to wait 14 days for a replacement. It was all good and well that I placed an order and it arrived quickly. But then requesting for a replacement which I had to take to a DPD drop off myself and then wait for the replacement. It would be rather disappointing if they decide to send me back the repaired product or a refurbished one when I expected a new and working product.
26 de junho de 2024
Avaliação não solicitada
Resposta da Duux UK | Designed for better air
Hi Soi,
I am very sorry to hear that you received a faulty product.
Unfortunately, we have procedures in place which mean we need to get faulty products back before we can send out replacements.
I can see that a replacement is now on the way to you, which will be with you tomorrow. This will be a brand new unit.
Hope this helps.
Jack - Customer Experience Team
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