Don Whitley Scientific Avaliações 38

Andrew visited our site today to attend a few issues, great service received as always, professional, knowledgeable and got all our equipment back up and running, no problem, highly recommend!

Excellent service from Adam Murray as always. Easy to communicate with, knowledgeable, trustworthy and always reliable. The service does not interrupt our work flow and hence we are able to progress with with no further delay.

Requests for smaller parts or advice is readily dealt with. Overall, excellent work from Adam.

An exceptional service from start to finish. Arranging the engineer visit to coincide with insurance inspections was straightforward. The calibrations were conducted professionally and efficiently, and the calibration certificates issued in timely fashion.

We have used anaerobic chambers, degassing systems & service contracts for over 10 years. The level of support, the quality & reliability have underpinned our decisions. However its the extra elements, the staff, the lines of communication & the ability to just know everything is reliable that makes the difference. In short excellent, fully recommend.

We've been a customer of Don Whitley for over 10 years and we always have a good experience from all aspects, from Sales to Customer Services, Orders to Repairs and Technical Support. Most recently, Jake came within 48h of call to repair one of our workstations. He diagnosed the problem instantly, fixed it in no time and cleaned up the machine and gave us tips on how to keep it working efficiently. I highly recommend Don Whitley.

Always a quick, friendly and professional service. Highly recommended!

Adam is highly knowledgeable, and very easy to work with. He provides useful feedback on the causes of any breakdowns,and the work done to correct any issues.

Where applicable, he assists remotely with issue to minimise downtime.

We are very happy with the level of service we receive, having developed a high level of trust in his work.

Great professional service once again by Adam. Also helped out with a cylinder issue to save us money when the incubator isn't in use by setting up a new connector to keep anaerobic chamber pressure and only run off one cylinder.

It's always a pleasure to work with DW Scientific, they have great values as a company and it shows in the service that they deliver. Adam has been servicing our instruments for a number of years now. He is always very reliable, professional and knowledgeable. He offers explanations about the work that has been carried out is able to provide prompt, helpful information for any additional queries that we have.

We had an engineer/ calibration engineer Martin Perry attend our site to perform our annual autoclave calibration. He was friendly, knowledgeable and even helped give more information on the data the equipment gives to help us keep our equipment in the best condition.
Martin continued to show great value for us to use Don Whitley for our calibrations.

We had Andrew Whitley on site to repair some equipment his very professional and always willing to provide advise, quick to attend to break downs as well.

Ryan was on time, worked efficiently, and kept the team informed as testing was progressing.
The area was left clean and tidy.

Had Martin on site today to carry out a service on 2 instruments and investigate the cause of a heating issue. He was able to sort the problem and complete the services working with our site engineers to get to the bottom of the heating issue. Customer service end of DWS is also solid, no complaints.

Jake was great at fixing our plate pouring machine. Very efficient, polite and friendly. Highly recommend this company.

We have been using DW cabinets for a long time now and the level of support has consistently been excellent. The equipment is reliable and th aftercare gives real peace of mind in a busy laboratory environment. We are extremely happy with our new A45 anaerobic cabinet and just as importantly, with the outstanding service we have received from day one. Whenever we have had a query or problem, emails have been answered promptly and within 24/48h we have had an engineer on site checking that everything was working as it should.
We would definitely recommend both the A45 Anaerobic cabinet and Don Whitley to anyone looking for high-quality equipment back up by genuinely excellent customer service.

Adam attended at very short notice to help get us back up and running that day. Good communication and takes pride in the systems that he looks after.

The engineers turned up when they said they would, listened to our issues and repaired or adjusted to resolve. They were polite and helpful.