What impresses me most, or least as the case might be, is the level of customer service and how simple the experience. This was my first time using e-bikeshop and I have to say, so far, I am impressed... Ver mais
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Veja o que dizem as avaliações
Bought a few bikes from them and Great customer service every time from Josh and Ben. Very reliable and great service for spare parts also. Fast delivery.
Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been con... Ver mais
Unbelievable service. After a year of hassle free riding my bike developed a couple of slight issues. One phone call and both issues were sorted with replacement parts in days! They kept me informed o... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
Informações de contato
Coxbridge Business Park, GU10 5EH, Farnham, Reino Unido
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent after care service
Excellent after care service . Always ready to help and solve a problem . Thank you .
Also extremely fast process to ordering and delivery of parts .
Quick and simple process
Nice and easy ordering process and delivered really quickly.. great job guys

Resposta da e-bikeshop.co.uk
Validated correct part for my bike even…
Validated correct part for my bike even though it was 6 years ago I bought it, and despatched v quickly
Great help from Ben W
Great help from Ben W - spare part identified, ordered and dispatched promptly.
Prompt delivery.
Great support for bike gears
Great support for bike gears
Having problems with my new bike gears I approached Ben at e bikes who supported me in allowing my bike to go to a local bike shop.
The bike is now running well and shows great support from Ben and team.
Fast delivery easy to order
Excellent company and delivery time
Excellent company and delivery time, I would definitely use again.
The company uses a 'lock in' scheme
The company uses a 'lock in' scheme, to ensure you buy a bike from them and nobody else.
Some parts are hard to find, if this company has them they won't sell it you for your bike if you bought the bike from another shop that isn't owned by them.
Feels a bit controlling / monopolising of the market and hard to find parts and ultimately poor service for the biking community on the whole.
*edit*
It’s disappointing Ebikestore has taken the opportunity to try to criticise other stores in their reply to my review. Their actions are co parable to people who panic bought during the pandemic. The parts are hard to get, they’re sitting in their inventory while others need them and can’t get them due to stock piling / hoarding by EBike Shop.
This puts people out of work who depend on bikes for employment or commuting.
Stock shortages are never helped by panic buying / hoarding. It was criticised when the public did it but this shop feels it’s ok for them to do it. They admit the parts are hard to get hold of.
I think this behaviour shows the poor standards of the store through their practices. And asking me to poorly review the bike shop that sold me my bike because they can’t get hold of stock, while obtaining and hoarding stock themselves, just shows how bad these are. Why should other companies be poorly reviewed when they’re trying to serve the community while this store actively hoards parts that are needed elsewhere?

Resposta da e-bikeshop.co.uk
Very fast delivery
Very fast delivery, item arrived as described and in new condition
Brilliant Customer Service
The guys are e-bikeshop are super helpful and very prompt. I had an issue with a part which failed just outside the warranty period. They jumped on it, got in touch with the manufacturer and had the replacement unit delivered to me (all completely free of charge) in no time at all. You can't fault service like that.
Exceptional service - would highly recommend
Service, speed of despatch and delivery were exceptional. Price was also very competitive. This was my first time using the e-bikeshop.co.uk but will certainly not be my last. Many thanks
Thankyou Dan for packing my order
Thankyou Dan for packing my order. Very quick delivery considering the bank holiday. Also my first time here and can definitely say ill return! Have a good one all at Ebikeshop
Fantastic Customer Service
I brought a bike from this retailer and once it was delivered I realised it was too big for me and I needed to return it. The staff were really quick to respond to my emails, they answered my queries, and provided excellent customer service throughout the returns process.
The best eBike company 
Always have a great experience with these guy. Nothing is too big a problem for them always deliver on time efficient polite and caring. 
Battery came as quickly as promised
Battery came as quickly as promised, packaged perfectly and the price was competitive too
Would highly recommend
Great personal service.
Great personal service.
Workshop did a great job at a reasonable price
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