What impresses me most, or least as the case might be, is the level of customer service and how simple the experience. This was my first time using e-bikeshop and I have to say, so far, I am impressed... Ver mais
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Veja o que dizem as avaliações
Bought a few bikes from them and Great customer service every time from Josh and Ben. Very reliable and great service for spare parts also. Fast delivery.
Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been con... Ver mais
Unbelievable service. After a year of hassle free riding my bike developed a couple of slight issues. One phone call and both issues were sorted with replacement parts in days! They kept me informed o... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
Informações de contato
Coxbridge Business Park, GU10 5EH, Farnham, Reino Unido
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
4,7
Excelente
396 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Appreciation for Ben's Outstanding Support and Team Collaboration
I would like to take a moment to express my sincere gratitude to Ben for his exceptional assistance with the query I raised. Ben went above and beyond in providing me with all the details I needed, and he supported me every step of the way. His responsiveness and dedication were greatly appreciated.
I would also like to extend my thanks to the entire team for their continued professionalism and hard work. It’s clear that everyone is committed to ensuring a high level of service, and I truly appreciate all of your efforts. Well done to all involved!
5 de novembro de 2024
Avaliação não solicitada
Very good knowledge and support
Very good knowledge and support. Great customer service
1 de novembro de 2024
THE place to go for your e-bike.
Made appointment... Really good discussion around what kind of e-bike I needed...Ben was very helpful and informative, no "hard sell", just good advice. Had trial ride down the road, came in and bought it..! The whole experience was excellent. Highly recommended.
29 de outubro de 2024
FIve star item and 5 star service
21 de outubro de 2024
Super quick processing and delivery
17 de outubro de 2024
Fast delivery
16 de outubro de 2024
Excellent 👌 bought two bikes from these…
Excellent 👌 bought two bikes from these guys. Very knowledgeable 👍
16 de outubro de 2024
Parts dispatched within a couple of…
Parts dispatched within a couple of hours,,
11 de outubro de 2024
Purchased a few items from these guy's
Purchased a few items from these guy's, including a Cube ebike, and there customer service is second to none.
On this occasion I ordered a replacement
rear light at 12:30 and it arrived within 24 hours.
Other companies have taken months, yes months !
Highly recommend.
8 de outubro de 2024
Excellent Service
Easy website to use, kept up to date with delivery. Delivered quickly. Will use again as they have good selection of spares for eMtb.
2 de outubro de 2024
Excellent customer service
Excellent customer service, Martin was very helpful
7 de outubro de 2024
Avaliação não solicitada
Replacement part
Replacement part - a Bosch e-Bike Battery Pin Protection Cover was dispatched and received quickly.
2 de outubro de 2024
Fantastic service
I ordered Monday night and delivered Wednesday morning, you cannot get better service than that.
1 de outubro de 2024
This team are simply brilliant.Happy customer
This team are simply brilliant.. Thank you so much for making the purchase and upgrades to my new e-bike so easy. There are so few things in like that go as they should these days.. But this experience was one that really did!! Well done and thanks again!!
2 de setembro de 2024
Avaliação não solicitada
Provide a great service
Provide a great service. Bike dispatched on time. Bike well packed. We had a slight issue which was actioned very quickly. Pleasure to do business with, even if it’s an online purchase for us.
Would definitely buy from e-bike shop again.
24 de setembro de 2024
Customer support Alfred was very…
Customer support Alfred was very helpful and quick to respond to my query. Replacement part was shipped very rapidly.
19 de setembro de 2024
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