We purchased two of the lite bikes, they were delivered very quickly at a time that suited me perfectly. What I am impressed with is the customer care, we had an issue with one of the bikes, spoke on... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
We purchased two of the lite bikes, they were delivered very quickly at a time that suited me perfectly. What I am impressed with is the customer care, we had an issue with one of the bikes, spoke on... Ver mais
A empresa respondeu
Excellent communication on purchase and regarding delivery. Would have valued more information on aftercare service. No idea on the best tyre pressures. Had an issue with the seat dropping as cycling... Ver mais
A empresa respondeu
Very prompt service and was pleased that the pannier rack had already been fitted and the battery was charged when the bike was delivered. Used the bike on our holiday to France and the bike easily co... Ver mais
A empresa respondeu
I must congratulate Glenn Russel of E-Go Bikes. I purchased a large folding bike during the New Year special offer and I'm delighted with it. The only slight gripe I have is that the drop-down stand i... Ver mais
A empresa respondeu
Electric bike seller.
Great Butts Farm, TN5 6EP, Wadhurst, Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

Resposta da E-Go Bike
Glen at e-go is very responsive and helpful. The only issue is I am on my second replacement back wheel. Nothing to do with Glen, just the bike part's don't last very long in the UK climate.

Resposta da E-Go Bike
Service is brilliant no issues with coming out to sort my bike out even though he came from 100 miles away . Excellent and efficient. Thank you

Resposta da E-Go Bike
The delivery time was excellent. Already assembled . Needed a bit of tweaking .
Yet to use it properly.

Resposta da E-Go Bike
Excellent customer service, we had a problem with the back light, but a quick email and a new one was sent out next day. We have had the bike around 7 months now and super happy with it. (E-Go Max) Only thing I would say is if you are using it everyday, would be to get an upgrade of tires as we had a few punchers in the first few months before changing them.
Have recommended the service and the bike multiple times now.

Resposta da E-Go Bike

Resposta da E-Go Bike
Very helpful company. Fast and efficient service. Would definitely recommend

Resposta da E-Go Bike
I lost the keys to my seat locking bracket. I emailed Glenn who was very efficient at explaining to me what my options were. Once we had sorted what it was I needed, he had the replacement part to me within a day of postage.
Brilliant service

Resposta da E-Go Bike
Excellent personalised service from this small company. Glenn was very attentive with pre-order enquiries and after bike ordered. Bike arrived exactly when promised, well packaged and ready to ride, with mudguards and rack already fitted. Very pleased with quality of bike and information available on website.

Resposta da E-Go Bike
Only a small replacement but as always with e-go the query was dealt with fast, efficiently, and accurately.

Resposta da E-Go Bike
Very speedy delivery and quick response to emails even on Bank Holiday.

Resposta da E-Go Bike
I bought my E-go Lite bike in 2020 and am so glad that I chose it! Not only was the bike a great buy during the pandemic, it continues to serve me well on my commute. It folds well and is super light, yet is still robust. Battery range is also decent.
I have been even more impressed with the excellent customer service I’ve received (Thanks Glenn) in terms of after sales.
I have since recommended E-go to 2 others who have purchased their own E-go bikes (the larger versions of mine) and I’ve heard good things too!

Resposta da E-Go Bike
Great fast service and advice a good company to deal with

Resposta da E-Go Bike
Exceptional customer service from even before I had purchased the bike!
My enquiries were always speedily responded to, sometimes within a matter of hours.
Additionally, there's the same exceptional courteous service after my bike was delivered fully assembled!
I cannot thank Glenn enough for just being the ever-accommodating, always-willing-to-help kind of guy.
No regrets whatsoever, but even better the bike turns heads wherever I go!

Resposta da E-Go Bike
Can honestly say these bikes are great! Ours are now 3 years old, generally stored & thrown around on a boat & surviving in salty air with no problems. What I like most is they are so easy to construct when ashore & very intuitive to use when cycling off on adventures. We went for the Lite + & the 20” inch wheels & additional gears means there’s nothing we can’t tackle.

Resposta da E-Go Bike
Excellent customer service and a quality product.
Went to try the bikebefore purchasing and wasn't rushed or pressured in any way. The bike is excellent and is making my commute to work so much easier

Resposta da E-Go Bike
We visited Glenn's workshop in September 2023, tested the bike, and then decided to purchase two bikes (E-Go Step for my wife and E-Go Max for myself – pictures below). Glenn helped to unpack and assemble the bikes.
We've been using the bikes for the past two months, and they feel solid, comfortable, and look really nice.
We had an issue with the seat post clamp on the E-Go Step, and Glenn managed to rectify it quickly.
Glenn was extremely helpful, providing excellent communication before and after the sale, and answering my questions.
The bike, company, and after-sales service are all excellent. I can thoroughly recommend them.

Resposta da E-Go Bike
Excellent service from start to finish.Nothing was to much trouble even when I made a mistake it was sorted out.The whole experience was a pleasure.
The wife loves her bike.
The customer service was excellent, I had made a mistake with my order and they pulled out all the stops to rectify my mistake.
Excellent company,easy process start to finish.

Resposta da E-Go Bike
couldn't attach the mudguards so took it to a bike shop.
Would appreciate if it was delivered ready to ride.

Resposta da E-Go Bike
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