Was an item that was out of stock due to unforeseen circumstances beyond anyone's control. They immediately called me to let me know. Unfortunately I missed there call but then an email was sent very... Ver mais
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Veja o que dizem as avaliações
I mis-ordered a product, the wrong strength. I had sent an email, but thought to try Customer Service. I got Jackson, he was great! He changed the order quickly and sent a confirmation email. Couldn't... Ver mais
A empresa respondeu
Ordered 10 bottles of vape juice, good prices for multi buy. Ordered on Monday before next day cut off time stated on website, didn't get delivered till Thursday, possibly fault of delivery company r... Ver mais
A empresa respondeu
Always order from here for everything. Great prices, quick delivery and the customer service team are great. When I emailed, my issue was resolved really quickly by Jackson which I really appreciated.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
E-liquids.com the UK’s biggest online E-liquid & Vape store.
Informações de contato
33 Bennett’s Hill, B25SN, Birmingham, Estados Unidos
- info@e-liquids.com
- e-liquids.com
4,6
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Kyle went above and beyond to make sure my order was re processed
Kyle went above and beyond to make sure my order was reprocessed excellent customer service thanks much appreciated 👏
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you so much for your kind words and for taking the time to leave a review!
We’re thrilled to hear that Kyle went above and beyond to get your order reprocessed and provide excellent customer service.
We truly appreciate your support and look forward to serving you again soon!
Kind regards
The e-liquids.com Team
Ash from the customer service team was…
Ash from the customer service team was very prompt and polite whrn dealing with my order.
Thank you Ash
☆☆☆☆☆
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you so much for your 5-star review!
We’re really glad to hear Ash was prompt and polite while helping with your order.
I’ll be sure to pass on your kind words to them, they’ll really appreciate it.
Thanks again for choosing us,
and we hope to help you again soon!
Kind regards
The e-liquids.com Team
Had.some superb buys from these…
Had.some superb buys from these people,and a great friendly CS l can rely on,really doesn’t,get any better,order its there the next day,although I didn,get a lollipop😂
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you so much!
We’re really glad you’ve had some superb buys and that our customer service has been there when you needed it, that means everything to us.
Next-day delivery praise? We’ll happily take that!
As for the missing lollipop… noted! We’ll see what we can do!
Thanks again for the support!
Kind regards
The e-liquids.com Team
Number 1 seller from UK
Number 1 seller from UK, high quality faster delivery 5 ⭐⭐⭐⭐⭐,I recommend with trust!
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you so much for the amazing 5 star review!
We’re really happy to hear you loved the quality and fast delivery.
Your trust and recommendation mean a lot to us, thanks for choosing our website.
Kind regards
The e-liquids.com Team
Really helpful and professional…
Really helpful and professional customer service experience with Kyle, who was dedicated to supporting me with an order query. Couldn't have asked for anything better - thank you, Kyle!
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you for your review.
We’re pleased to hear that Kyle delivered a dedicated and professional customer service experience.
We truly appreciate your support.
Kind regards
The E-liquids.com Team
Top drawer
My only vape shop. Far better than any of the others. Fast delivery, great deals on salts and top customer service
26 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you for your kind review.
We’re delighted to hear you value our delivery speed, pricing, and customer service.
We truly appreciate your loyalty.
Hope to see you again soon!
Kind regards
The E-liquids.com Team
Brilliant customer service
Brilliant customer service, very kind and go out of their way and amazing products. Highly recommend this site.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thanks a lot for the amazing feedback!
We always try to go the extra mile, so it’s great to hear it shows.
Really appreciate the recommendation!
Kind regards
The E-liquids.com Team
Excellent service from eliquids .com today replaced my missing parcel thank you very totally 5 star ⭐
Excellent service from liquids
30 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thanks for the great feedback!
We’re happy we could replace your missing parcel and get everything sorted.
Really appreciate the 5 stars!
Hope to see you again soon!
Kind regards
The E-liquids.com Team
Amazing prices
Amazing prices, quick delivery and quick responses to emails thanks to Kyle for the quick response and fix, highly recommend this site will buy from here again 🙂
28 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thanks a lot for the awesome feedback!
Great prices, fast delivery, and quick fixes are exactly what we aim for, Kyle will be thrilled to hear this.
See you again soon!
Kind regards
The E-liquids.com Team
Great vape supplier with good range of stock
Great service and fast delivery as always. Queries are always dealt with quickly.
keep up the good work and thanks Ash for the quick reply to my email.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you for your feedback.
We’re pleased to hear you continue to enjoy our service and delivery speed.
We’ll be sure to pass your thanks on to Ash.
Hope to see you again soon!
Kind regards
The E-liquids.com Team
Outstanding customer support
Outstanding customer support
Kyle was exceptional in his duty of care and advice
Will definitely be ordering from here again
Thanks again
23 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you for the fantastic review!
We’re so pleased to hear Kyle provided outstanding support and helpful advice.
We truly appreciate your trust and look forward to your next order. Thanks again!
Kind regards
The E-liquids.com Team
fab customer service
The item I ordered was out of stock and I was contacted by Kyle with a wide range of options to fulfil my order. He was so friendly and helpful to organise a replacement that I was happy with rather then just cancel and refund this order - much Kudos
22 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thanks for taking the time to leave such a great review.
We’re pleased Kyle could assist you with a replacement option that worked for you.
We truly appreciate your understanding and support.
Hope to see you again soon!
Kind regards The E-liquids.com Team
Next day delivery nil no reply to…
Since post finally get a reply .
We have recently relocated our warehouse to a new location.
This transition has led to delays in order fulfillment.
As a result, we have placed orders on hold while we await the arrival of new stock.
For the inconvenience , we have refunded the delivery charge.
I appreciate your understanding while we address this.
If you have any further questions or need additional information,
please feel free to contact us at any time,
we’re always happy to assist.
Kind Regards Ash | Customer Service | 0121 272 2900 |
4 issues with this 1st is going by trustpilot customers have recieved orders in last few days so why was my order not sent out next day delivery 2nd if this is the case why not state it on there website, 3 still no mention of delivery, 4 still listing there phone number IT DOES NOT EXIST..asked them for refund if not ill raise a charge back
19 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
We’re sorry to hear you were unhappy with your experience and appreciate you taking the time to share your feedback.
To clarify, there was a short delay during a warehouse relocation, which affected a small number of orders.
Your order was dispatched on 21/01/26 and successfully delivered on 23/01/26.
A notice explaining the temporary disruption was published on our website and also included within the email correspondence sent to you.
We understand delays can be frustrating, and we apologise for any inconvenience caused.
Our team works through emails in chronological order to ensure fairness to all customers, which may have contributed to the response time.
Regarding contact details, we’re currently reviewing our listings to ensure all information is up to date.
If you’d like to discuss this further, we’d be more than happy to help, please contact us directly and we’ll do our best to resolve any remaining concerns.
Kind regards
The E-liquids.com Team
Super fast delivery
Super fast delivery, all flavours available easy to use website
14 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you so much for the 5-star review!
We’re thrilled you loved the fast delivery, wide flavour selection, and easy-to-use website.
Hope to see you again soon!
Kind regards
The E-liquids.com Team
Amazing Customer Service from Angel!
I had a fantastic experience with E-liquids.com thanks to the exceptional help I received from Angel in customer service. From the moment I reached out, Angel was friendly, professional, and incredibly knowledgeable. They guided me through the order with patience and made sure all my questions were answered clearly.
Angel went above and beyond to ensure everything was sorted promptly and I was kept informed throughout, something that really stood out to me. It’s rare to get such attentive and reassuring support these days, and I truly appreciate the effort Angel put in.
If you’re looking for great service alongside a solid vaping shop, definitely check them out!
15 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you so much for taking the time to leave such a thoughtful 5-star review!
We’re absolutely delighted to hear about your fantastic experience with E-liquids.com and, in particular, the exceptional support you received from Angel.
Providing friendly, knowledgeable, and attentive service is something we truly pride ourselves on, and it’s wonderful to know Angel went above and beyond to make sure everything was handled smoothly and clearly for you.
Your kind words mean a lot to our whole team and will certainly be shared with Angel. Feedback like yours motivates us to keep delivering the high level of service our customers deserve.
Thanks again for your recommendation and support, we look forward to seeing you again soon!
Kind regards
The e-liquids.com Team
Kyle was very helpfull
Kyle was very helpfull, sorted out my issue, great customer service
13 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you for your 5-star review!
We’re delighted to hear that Kyle was able to resolve your issue and provide great customer service.
We’ll be sure to share your feedback with him.
Thanks again for your support!
Kind regards
The e-liquids.com Team
Had an issue using my reward points
Had an issue using my reward points, this was swiftly resolved by Angel who was very helpful. Great company.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you so much for the 5-star review!
We’re really glad to hear that Angel was able to quickly resolve the issue with your reward points.
We’ll be sure to pass along your kind words.
Thanks for choosing us, we truly appreciate your support!
Kind regards
The e-liquids.com Team
Great company!
Great company for all your vaping needs. Great bargains in their clearance section, great service no matter how small your order. Brilliant communication and super quick delivery.
1 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you so much for the fantastic 5 star review!
We really appreciate you taking the time to share your experience.
It’s great to hear you’re enjoying the bargains in our clearance section and that our service, communication, and delivery hit the mark.
No order is ever too small for us! We look forward to seeing you again soon!
Kind regards
e-liquids.com Team
On time
On time - great flavours
Very streamline service thank you 🙏🏼
3 de janeiro de 2026
Avaliação não solicitada
Resposta da E-liquids.com
Thank you so much for the 5 star review!
We’re glad you enjoyed the flavours and found the service smooth and on time.
Really appreciate your support!
Hope to see you again soon.
Kind regards
The e-liquids.com Team
Had a query today about my order with…
Had a query today about my order with E-liquids, Got a phone call on a Sunday night from Ash gone out of his way at a busy time of year to get my order sorted and on its way to me! Top service from Ash
Ryan
21 de dezembro de 2025
Avaliação não solicitada
Resposta da E-liquids.com
Thank you so much for the 5-star review!
We really appreciate you taking the time to share your experience. Ash will be delighted to hear your kind words, he always goes the extra mile to make sure everything is sorted,
even at the busiest times.
Thanks again for your support, and we’re glad we could help get your order on its way!
Kind regards
E-liquids.com team
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