I have been with Easily since 2001 and the service has had many ups and down. For a while their response time really dipped as they shipped their support overseas, but since it has been back in the UK... Ver mais
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Veja o que dizem as avaliações
Problems with my account, sent a query, got an automated email 24 hrs later followed by a further email 2 days later asking for security details, took over a week for them to get an answer which ess... Ver mais
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I have been with Easily for around 25 years when I first bought my business domain and have put off moving it to be with all my other domain names. They are a brilliant company and can't recommend th... Ver mais
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We finally resolved the issue with the renewal of our Domain name. We have now learnt that in response to any queries we should always use the same "Ticket" number - this is their reference number gi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
EASILY, a leading UK-based company offers a comprehensive suite of online services tailored to meet your needs. From domain registration to SSL certificates, hosting solutions, and robust online solutions, we provide everything you need to establish and grow your digital presence with ease. Our intuitive platform and expert support team ensure a seamless experience from start to finish, allowing you to focus on what matters most – your business. With competitive pricing, reliable infrastructure, and a commitment to customer satisfaction, EASILY is the trusted partner you can rely on for all your online endeavors. Whether you're a small business owner, a budding entrepreneur, or an established enterprise, let us help you unlock the full potential of the internet and propel your success forward.
Informações de contato
Fusion Hive, North Shore Road, , TS18 2NB, Stockton-on-Tees, Reino Unido
- support@easily.uk
- easily.uk
3,8
Muito Bom
1 mil avaliações
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easily is an original service provider…
Easily is an original service provider of web domains and internet tools. Easily is always very trustworthy and supportive, and has a valued history as a business.
19 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Jordan,
Thank you for your kind words!
We appreciate your acknowledgement of Easily’s long-standing commitment to providing a reliable and supportive service.
We truly appreciate your trust in us over the years and look forward to continuing to support you in the future.
If you ever need assistance, don't hesitate to get in touch!
Best regards,
The Team @ Easily UK
Amazing service!
Amazing service!
Through entirely my own fault, I needed to get some changes made very quickly, and within 30 minutes of my email, everything had been resolved.
Was dreading the normal 2-3 days most companies take to get back to you - so was very impressed by the speed of reply and resolution.
17 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Mark,
Thank you for your wonderful review!
We're so pleased we could resolve your issue quickly and exceed your expectations. Speedy and efficient support is what we strive for, and it’s great to hear that we delivered.
If you ever need anything else, don't hesitate to get in touch!
Best regards,
The Team @ Easily UK
Great help and literally "easily" done
Great help and literally "easily" done. A domain had expired, I had forgotten to renew, one email to the helpdesk and Tracy Spencer had it sorted for me.
Thanks for sorting this out for me.
17 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Robin,
Thank you for your kind words! We're delighted to hear that Tracy was able to get everything sorted for you quickly and easily.
If you ever need any further assistance, don't hesitate to reach out!
Best regards,
The Team @ Easily UK
10/10 Thank you
10/10 Thank you
Have used Easily for around 20 years now.
Never had an issue.
Transferred a domain from a different provider today and was a super-fast easy transaction and completed in under 2 hours.
Thanks for all your help!
14 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi DS,
Thank you for your fantastic review and for being a valued customer for 20 years!
We're thrilled to hear that your domain transfer was quick and hassle-free. Your continued support means a lot to us, and we’re always here if you need any assistance!
Best regards,
The Team @ Easily UK
Support @ Easily
My Easily email account won't send with new Outlook from my PC. I have tried for two weeks and the support staff can't fix it. I am paying Easily good money each year for domain and emails, but if they can't fix things quickly they are not interested. And, you can't speak to an individual. Very disappointing. Don't use Easily for domain names and emails
Update:
Issue resolved after two weeks. Perseverance pays off
13 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Robert,
Thanks for taking the time to leave a review. We appreciate that email setups can sometimes be frustrating and we will do what we can to resolve any issues you might have.
However, we do not officially support third-party products such as Outlook so we are limited in the kind of assistance we can offer. We always recommend consulting any manufacturer documentation for configuration support for these types of issues.
We're glad to hear that a resolution was reached and you were able to get your emails up and running. If you need any further assistance don't hesitate to let us know.
Best regards,
The Team @ Easily UK
The interaction with Tracy Spencer was great!
The interaction with Tracy Spencer was just perfect. She sent me the missing information and the correct links that I needed in order to renew my account - swift and easy. Thanks Tracey for your help! Martina
12 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Martina,
Thank you for your kind words!
We're delighted to hear that Tracy was able to assist you swiftly and efficiently. We’ll be sure to pass on your appreciation to her.
If you ever need further support, we’re always happy to help.
Best regards,
The Team @ Easily UK
Thoroughly recommend for two decades
I've been with Easily for over 20 years. Super and personal customer service and good value for money.
As with any registrar, navigating through the website options can be a bit complicated but the support gets you over any bumps!!
12 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for being a loyal customer for over 20 years! We truly appreciate your support and kind words about our service.
We understand that navigating website options can sometimes be tricky, but we're always here to help!
If you ever need assistance, don’t hesitate to reach out.
Best regards,
The Team @ Easily UK
Did not receive a domain renewal…
Did not receive a domain renewal reminder. After logging into my account I could no longer renew the domain. Sent numerous support emails to every address on their website but have not received a single response. It's ridiculous that there is absolutely no phone number to contact. Easily have ignored all emails and now my domain has expired. Simply not good enough.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Andrew,
We're sorry to hear that your domain has expired but are more than happy to assist with getting this renewed for you.
Can you kindly provide us with your ticket references so our team can review your case?
*UPDATE*
Thanks for responding to our information request. We have checked our ticketing system and we haven't received any emails from your address.
Please ensure you are sending your support requests to support@easily.uk, or filling out one of our online contact forms.
Our team will create a ticket for you and get in touch to help.
*UPDATE*
Our team tried to contact you at 9:30am today but we haven't received any responses. Please get in touch at your earliest convenience so we may assist with your renewal.
Best regards,
The Team @ Easily UK.
Have been trying for 2 days to resolve…
Have been trying for 2 days to resolve an issue. Was asked for security info which was supplied but then silence. Have asked for call with telephone details but no call received. Have emailed multiple times. Have ticket number. No working telephone numbers. Whole domain is offline but impossible to get assistance.
EDIT - 1
Easily did come back to me and have resolved the issue via email - once contact was made the support staff were helpful.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Jason,
We're sorry to hear that you feel you have not received the support we aim for. According to our system your services went offline as the domain registration expired and wasn't renewed.
One of our support team resolved the issue earlier this afternoon and your domain is now back online. We can see that you have been in communication with us via one of your tickets. While we understand the urgency of your situation, we do request that customers refrain from submitting multiple tickets for the same issue as this can cause delays in resolution times.
One of our team is more than happy to give you a call if you still require telephone assistance.
Best regards,
The Team @ Easily UK
Excellent service at a very difficult…
Excellent service at a very difficult time for me personally.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Tom,
Thank you for taking the time to leave us a positive review.
We're truly sorry to hear that you're going through a difficult time, and we're glad we could provide support when you needed it.
If there's anything else we can do to assist you, please don't hesitate to reach out.
Wishing you all the best.
The Team @ Easily UK
Excellent
Dani responded very quickly to my request and resolved my issue with a minimum of fuss.
Historically, Easily were not great at customer service, but over the last couple of years, they have really improved and are excellent now.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Sue,
Thank you for your kind words!
We’re thrilled to hear that Dani was able to assist you quickly and efficiently. It’s great to know that our efforts are making a difference!
We truly appreciate your continued trust in us and look forward to supporting you in the future!
Best regards,
The Team @ Easily UK
Superb customer service
Superb customer service. Problem dealt with so quickly and easily, by email, and with a great level of courtesy and attention. I’ve used Easily for many years and the new level of service with their on-shore team in the UK really is noticeably very good.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Justin,
Thank you for your fantastic review!
We’re delighted to hear that you had such a positive experience with our customer service team. It’s great to know that our UK-based team has made a noticeable difference.
We truly appreciate your loyalty over the years and look forward to continuing to support you. If you ever need anything, we’re here to help!
Best regards,
The Team @ Easily UK
Shocking lack of contact from Easily…
I have been with Easily for over ten years. For three weeks I have been struggling to get direct contact with Easily who no longer have a customer support telephone number. I am locked out of my emails and unable to shift fully to a new provider because of this. Repeated requests to call and not email me have not been responded to. I get email responses to reset my password and when I do that, the new password is not recognised. I am self employed and have had to deal with irate clients, whose emails I have not been able to access and my business is suffering. The amount of stress I am under is unbearable and there is no way of resolving this, short of driving to their head office and refusing to move until the problem is resolved. Do not touch Easily with a barge pole!
Edit. I have not been provided with a ticket reference, and given I am unable to access my email account unless by asking my new provider to manually retrieve emails, I have no other way of contacting you. I have provided my telephone number on several occasions and need you to contact me in that way.
31 de janeiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi KC,
We are sorry to hear that you are having issues contacting our support.
Can you kindly provide us with your ticket reference number so your case can be investigated by our Escalations Department?
*UPDATE*
Hi KC,
You should have received a ticket reference number when you submitted a support request to our team. If you haven't received a ticket reference number then it's unlikely that your messages have reached our support inbox.
Please ensure you are contacting us via support@easily.uk so we can help with your issue. If you prefer to speak to someone over the phone we are happy to oblige, but you will need to either send us your contact details or respond to our information request.
Best regards,
The Team @ Easily UK
Very good service
An excellent experience yesterday after receiving a message to say I hadn't renewed - autorenew was switched off which I hadn't realised. A quick email and Tracy had it sorted within the hour. Very efficient and courteous, saving me a big worry.
27 de janeiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Penny,
Thanks for leaving us a review! We are thrilled to hear that Tracy was able to resolve your issue quickly and without hassle.
If you ever need anything else do not hesitate to get in touch.
Best regards,
The Team @ Easily UK
Tracy Spencer at easily was and is very…
Tracy Spencer at easily was and is very helpful. She is patient and resolved my issue in a quick and efficient way.
22 de janeiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi David,
Thanks for getting in touch and leaving us a positive review!
We're happy to hear that your issue was resolved quickly. Your kind words have been passed along to Tracy.
If you have any other issues please get in touch and we will do what we can to help.
Best regards,
The Team @ Easily UK
I have been with Easily for around…
I have been with Easily for around 22yrs, yes they were better awhile ago because you could actually talk to support with an issue and it is now all emailed based, but that being said, any issues i have had since then have been resolved pretty quickly and effectively, Christopher has been helpful on more than a few occasions when i required help with a SPAM issue and also adding countries my my safe list very quickly and without fuss!
20 de janeiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Andrew,
Thanks for leaving us a review.
We are glad to hear that your issues have been resolved quickly and efficiently by our team.
We do still offer a no-fee callback service if requested, so if you'd prefer to talk to someone on the phone just drop us a message and we'll get in touch.
If you need anything else please let us know!
Best regards,
The Team @ Easily UK
Speedy resolution
I had overlooked the renewal of my domain with easily and their uk based customer service team was fantastic. Response ls were speedy, concise and helpful. From first point of contact to resolution was less than 48 hours.
15 de janeiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Ian,
Thanks for leaving us a review! We're glad to hear that your issue was resolved quickly and without hassle.
If you need anything else we're here to help!
Best regards,
The Team @ Easily UK
Charity review of Easily
We are a charity and have found Easily to provide a responsive and respectful service.
13 de janeiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Fiona,
We are happy to hear that you had a positive experience with our support team!
If you ever need any additional help do not hesitate to get in touch!
Best regards,
The Team @ Easily UK
Email Enquiry Nonsense
When I write with a query about a mistake on my account they write to me asking for the email address associated with the acount, and they then proceed to write to me at the email addrss they are asking for. Simply ludicrous!
27 de dezembro de 2024
Avaliação não solicitada
Resposta de Easily
Hi John,
Thanks for getting in touch and leaving us feedback.
We ask customers to confirm their account information as a standard security procedure. While we do ask for the email address or username of the account, we also require additional information alongside this.
We appreciate your understanding and cooperation in this.
Best regards,
The Team @ Easily UK
Great UK service
Great UK service!
My credit card was nicked so I cancelled it. Resolving the ensuing problems with Easily proved they lived up to thier name, as everything was resolved swiftly and Easily! Many thanks....
18 de dezembro de 2024
Avaliação não solicitada
Resposta de Easily
Hi Andrew,
Thank you for your kind words! We are happy to hear that your issue was resolved swiftly and easily.
Should you ever need any further support please don't hesitate to get in touch.
Best regards,
The Team @ Easily UK
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