I have been with Easily since 2001 and the service has had many ups and down. For a while their response time really dipped as they shipped their support overseas, but since it has been back in the UK... Ver mais
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Veja o que dizem as avaliações
Problems with my account, sent a query, got an automated email 24 hrs later followed by a further email 2 days later asking for security details, took over a week for them to get an answer which ess... Ver mais
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I have been with Easily for around 25 years when I first bought my business domain and have put off moving it to be with all my other domain names. They are a brilliant company and can't recommend th... Ver mais
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We finally resolved the issue with the renewal of our Domain name. We have now learnt that in response to any queries we should always use the same "Ticket" number - this is their reference number gi... Ver mais
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Detalhes da empresa
Escrito pela empresa
EASILY, a leading UK-based company offers a comprehensive suite of online services tailored to meet your needs. From domain registration to SSL certificates, hosting solutions, and robust online solutions, we provide everything you need to establish and grow your digital presence with ease. Our intuitive platform and expert support team ensure a seamless experience from start to finish, allowing you to focus on what matters most – your business. With competitive pricing, reliable infrastructure, and a commitment to customer satisfaction, EASILY is the trusted partner you can rely on for all your online endeavors. Whether you're a small business owner, a budding entrepreneur, or an established enterprise, let us help you unlock the full potential of the internet and propel your success forward.
Informações de contato
Fusion Hive, North Shore Road, , TS18 2NB, Stockton-on-Tees, Reino Unido
- support@easily.uk
- easily.uk
3,8
Muito Bom
1 mil avaliações
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Top class UK support
Tracy Spencer from UK support was back to me within a few hours with a resolution. Top class customer service.
24 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi Jim,
Thank you for your kind words! We're delighted to hear that Tracy provided you with a swift resolution.
Please let us know if you need any further assistance. We're always here to help!
Best regards,
The Team @ Easily UK
Disappointed that I couldn't actually…
Disappointed that I couldn't actually speak to a live person,rather than emails. Having said that Chris persevered with me and my problem was resolved, not quite sure why it would work sometime and not another. I noticed on another persons problems Easily referred to Outlook as a 3rd party, I did not know that Easily had its on emailing software.
20 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi David,
Thank you for your feedback! We're glad to hear that Chris was able to help resolve your issue!
We understand that some customers prefer speaking to a live person, and while our support is primarily provided via email, we do offer a no-fee callback service if requested.
Email applications such as Outlook are considered third-party, and while we do not offer official support for these applications, we can provide the necessary settings for you.
If you ever need further assistance please don’t hesitate to reach out, we’re always happy to help!
Best regards,
The Team @ Easily UK
Thank you Christopher McGuiness!
Many thanks to Christopher McGuiness at Easily UK Customer Support who gave me excellent guidance and support. He was friendly, clear and helpful. Many thanks!
20 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi Fiona,
Thank you for your wonderful feedback!
We’re delighted to hear that Christopher provided you with clear and helpful support. We’ll be sure to pass on your kind words to him.
If you ever need further assistance, don’t hesitate to reach out.
Best regards,
The Team @ Easily UK
Excellent domain renewal service
As a small branch of the RSPCA easily has hosted our domain name for many years and as we have the option to pay for renewal every two years by direct debit I no longer worry if I am going to miss our deadline.
14 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi Irene,
Thank you for your loyal support over the years!
We're so pleased to hear that our domain renewal options make things easier for you. It's great to support organisations like yours, and we truly appreciate the important work you do.
If you ever need any assistance, we're always here to help!
Best regards,
The Team @ Easily UK
I had lost my login details and Tracy…
I had lost my login details and Tracy at Easily was very helpful in sorting this out for me. I highly recommend Easily services.
12 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi Martin,
Thank you for your kind words and recommendation!
We're delighted to hear that Tracy was able to help you regain access to your account smoothly.
If you ever need anything else, don't hesitate to reach out!
Best regards,
The Team @ Easily UK
Efficient renewal and customer service by Tracy at Easily
I had to renew my domain and unfortunately the reminder came after the expiry date but advised I had 30 days to activate payment to renew, so all was not lost. It did not give a cost on the reminder which was rather bizarre, so I emailed Easily and got a very prompt response from Tracy Spencer with the cost. When I activated a payment method I emailed back to advise and request the renewal and she replied almost immediately with confirmation and details regarding the invoice process and that my domain was active and mine again.
Very efficient, professional, prompt and knowledgeable service from Tracy. I understand that Easily has relocated it's customer support from overseas to the UK to give customers a better service and this is a perfect example and well done to Easily for being a company who puts customer experience first. I will recommend them again now!!
Thank you Tracy
11 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi Melanie,
Thank you for your detailed and thoughtful review!
We're so pleased to hear that Tracy was able to assist you promptly and efficiently with your domain renewal. Providing a seamless customer experience is our top priority, and it's great to know that our UK-based support team has made a positive difference for you.
We truly appreciate your recommendation and your continued trust in Easily. If you ever need any further assistance, we're always happy to help!
Best regards,
The Team @ Easily UK
Very quick and efficient resolution to…
Very quick and efficient resolution to problems
10 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi Paul,
Thank you for your review! We're delighted to hear that you found our service quick and efficient.
If you ever need any further assistance, we’re always here to help.
Best regards,
The Team @ Easily UK
Christopher McGuiness
I received a prompt call from Christopher McGuinness, in your North East UK office, in response to an urgent e-mail enquiry from me. He was friendly, professional and extremely helpful.
In a time when 'customer service' is a somewhat over used, and under delivered, term, Christopher delivered first class customer service. He made me feel secure and listened to.
6 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi Seamus,
Thank you for your wonderful feedback!
We're so pleased to hear that Christopher was able to assist you efficiently. We always strive to make our customers feel secure and supported and it's great to know we succeeded in this.
If you ever need further help, don’t hesitate to reach out. We’re always happy to assist!
Best regards,
The Team @ Easily UK
Extremely knowledgeable
Extremely knowledgeable, very supportive, got me online really quickly. Would highly recommend Easily for all your online and website needs.
5 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for your fantastic review!
We're delighted to hear that our team could get you online quickly and provide the support you needed. Your recommendation means a lot to us!
If you ever need any further assistance, we’re always here to help.
Best regards,
The Team @ Easily UK
Great Easily Support
I needed one of our email accounts to get increased storage and, in the space of just 2 hours, Tracy from Easily Support got it all sorted. Her explanation and subsequent actions were very much appreciated and made for an incredibly satisfied customer...thank you.
5 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi Marc,
Thank you for your kind review!
We’re very happy to hear that Tracy was able to assist you quickly and efficiently. It’s great to know you had such a positive experience!
If you ever need further assistance, don’t hesitate to reach out.
Best regards,
The Team @ Easily UK
Should be renamed difficultly
Should be renamed www .difficult.co.uk : I've been their customer for 23 YEARS for domain name hosting & e-mail forwarding. Late last year they disabled my e-mail without any prior warning. Problem is that they only accept communications by e-mail [ NO webchat / no phone number] .....one week later my e-mail was back on. Yes, it took a week to resolve using an alternative e-mail address to complain .... but they sent their initial responses back to the e-mail they had on file for me. Yes, the one that was disabled!! So this year i decided not to renew the hosting but to transfer to another provider. So i messaged them asking for the authorisation code i believed i needed. I was expecting a reply saying 'sorry to see you leave..and a little help with the process [ as you would think they might hope i'd return]. What did i get in response? E-mail disabled. All e-mail boxes emptied. No message of any sort. No control panel access. Request for help not answered within 24 hours. nb My new hosting company did help out and got me back up and running . In summary there are many possible companies providing the same service; my advice would be - use somebody / ANYBODY else!!
UPDATE: in response to the reply below i'd observe that easily have themselves confirmed how poor their 'customer service' is - they say below "On 02-03-2025 around 9:00am we received a request from you asking that the IPS Tag be updated so you could transfer your domain. This was actioned around 9:04am by one of our team who notified you of this." NO THEY DIDN'T - they received a request to commence transfer of domain. I actually asked for an authoriation code. They then asked who i was moving to. I told them. THEY THEN DIDN'T COMMUNICATE AGAIN. They simply changed some codes and deleted everything to do with my domain. I AM NOT A COMPUTER EXPERT. I had no idea what was going on as they didnt tell me what they were going to do OR WHAT THEY HAD DONE [ i'm guessing they probably sent a message to the e-mail address they had just disabled...!!]. Their first actual reply to me was TWENTY SEVEN HOURS later. Easily, get a grip - how many more 20+ year loyal customers are you going to lose before you realise your current 'customer service' is woefully inadequate?
3 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi Jonathan,
We're sorry to hear that you feel this way.
Your email service was disabled on 17-10-2024 due to your hosting product expiring. This was subsequently re-enabled free of charge.
On 02-03-2025 around 9:00am we received a request from you asking that the IPS Tag be updated so you could transfer your domain. This was actioned around 9:04am by one of our team who notified you of this.
We then received another message later that day asking why your email service had stopped. Please note that once a domain transfer has been initiated, any active services will be offline while the transfer is in progress. This downtime is unavoidable.
We received several additional support requests on top of the initial request which were all responded to by our team. The most recent message (sent to your Gmail around 11:00am today) informed you that we aren't able to provide email hosting for your domain as it is now registered with a third-party company.
Our team did offer to re-enable your email account to allow you access to any important/archived emails but we haven't received any further communication from you.
Also note that as you don't have any active domains/services with us your Control Panel will be limited in its functionality (although it is still accessible which has been confirmed by our team).
If you wish for further assistance simply drop us a message on one of your tickets and we will happily do what we can to help.
We appreciate your custom over the years and wish you all the best of luck moving forward.
Best regards,
The Team @ Easily UK
No response from Easily when things go…
No response from Easily when things go wrong. Forwarding of emails through my domain has stopped, despite raising a support ticket, no response from Easily. Senders are receiving a message about my inbox being full, which is nonsensical. I've no way of knowing what emails I'm not getting and no way of knowing if/when it will be fixed. Not being able to phone someone is also very frustrating.
UPDATED - only fair to update this to advise that once Easily did get in touch with me they fixed the problem straightaway and very helpful & responsive with their emails.
2 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi Margaret,
Thanks for getting in touch. We're sorry to hear you are having issues with your forwarding address.
Forwarding is a free service which does have some limitations. Occasionally these addresses can become "clogged" if large amounts of spam emails are received.
The issue has been resolved and the affected address has been reset. One of our team will reach out to you to confirm this.
If you prefer to speak with one of our team over the phone simply drop us a callback request and we'll happily reach out to you.
Best regards,
The Team @ Easily UK
On line support was very good but…
On line support was very good but strung out over a couple of days. Disappointing not to be able to talk to anyone and I don’t know what would have happened had my email not been working on all devices.
28 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thanks for taking the time to leave us a review. We're happy to hear that your issue was resolved!
If you prefer to speak with someone over the phone you can always drop us a callback request and one of our team will happily get in touch.
If you need any further assistance do not hesitate to get in touch!
Best regards,
The Team @ Easily UK
Having regular issues with Easily
Having regular issues with Easily. Emails to support are not being replied to for days and we are unable to speak to anyone. They continue to write to me to say no valid card on my account but they had recently taken a renewal fee. Been without email now for 3 days and had confirmation from them before email went down they had renewed and taken my money. Hopeless situation to be fair
26 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Jeff,
We're sorry to hear you are having issues with your email service.
Thanks for taking the time to respond to our information request. We have tested your email service which is functioning correctly. Furthermore, your domain registration and email hosting are both active and in date.
Kindly retest the issue on your side.
Best regards,
The Team @ Easily UK
I needed to update my card for payment…
I needed to update my card for payment but couldn't find how to do it. Christopher was very helpful and therefore it's all sorted out now. I'm really grateful.
27 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Fiona,
Thank you for your kind review!
We're delighted to hear that Christopher was able to assist you in updating your payment details smoothly.
If you ever need any further help, don't hesitate to reach out!
Best regards,
The Team @ Easily UK
You cannot speak to easily :(
I have been a paying customer of easily for over 20 years. In the good old days you could call them and get problems resolved over the phone (usually immediately). This is no longer the case. They will only communicate with me via email (not much good if my email is not working). Time to move my account?
27 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Good morning Ted,
Apologies you feel the service is not up to scratch.
Although I appreciate you stating the email is not working - You have contacted us via email, and we have been communicating with you via email.
Additionally, our team has attempted to call you back, but the phone was not picked up.
The team have followed up on the ticket 1885111, showing you that the email is working (via Webmail) as intended.
Kind Regards
The Team @ Easily UK
Issue with name servers
We had an issue with name servers which meant our website went down for three days. Easily support were very helpful in sorting out the problem quickly to get our website up again.
Mick Bromilow mkac.org.uk
26 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi Mick
Thank you for your kind words!
We appreciate your acknowledgement of Easily’s long-standing commitment to providing a reliable and supportive service.
We truly appreciate your trust in us over the years and look forward to continuing to support you in the future.
If you ever need assistance, don't hesitate to get in touch!
Best regards,
The Team @ Easily UK
Dani Poole was fabulous from start to…
Dani Poole was fabulous from start to finish very informative and honestly a joy to email with. I used to prefer phone support but she was very very helpful and clearly knows what she’s talking about. Recommend the support to anyone!
21 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Good morning,
Thank you for your kind words!
We appreciate your acknowledgement of Easily’s long-standing commitment to providing a reliable and supportive service.
We truly appreciate your trust in us over the years and look forward to continuing to support you in the future.
We will most certainly ensure Dani get's this feedback :)
Best regards,
The Team @ Easily UK
Good Service
Dani Poole provide all the help I needed to carry out the process for 'Transfer of Domain Ownership' which she did by email in a clear and timely way with no fuss and well deserves 5 Stars. However, Easily might consider re-opening a call centre for those who find speaking to a person a much better way of doing business.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for your feedback and for your kind words about Dani!
We’re delighted to hear she provided clear and timely assistance with your transfer of ownership.
If you need anything else do not hesitate to get in touch.
Best regards,
The Team @ Easily UK
If I could give 0 stars I would
If I could give 0 stars I would
The customer service is almost non existant unless your on a computer and knowledgeable
If you try to contact them again it creates a new ticket 🤯 and a further possible six days before you even get a reply
Look for someone you can speak with you will need to use another company I will no longer recommend easily after years of good service it now useless
20 de fevereiro de 2025
Avaliação não solicitada
Resposta de Easily
Hi David,
Apologies you are having issues, and feel you are not being supported.
I have reviewed your account in depth, and can see that you have created multiple tickets, none of which have been left for 6 days without a response.
You have submitted in excess of 10 tickets to us over the last 2-3 weeks, everyone of which has been responded to within 24 hours - In addition to this, you have received multiple calls from the team (all of which are logged, tracked and recorded).
Regarding it creating new tickets when you contact us again - That's because you are starting a new email, instead of replying to existing threads we have open.
You do not have active email accounts with us. What you are utilising is a email forward service (that you are not being charged for)
Our team has your most recent email, regarding updating your IPS tags, which are being worked as we speak.
Best regards,
The Team @ Easily UK.
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