I have been with Easily since 2001 and the service has had many ups and down. For a while their response time really dipped as they shipped their support overseas, but since it has been back in the UK... Ver mais
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Veja o que dizem as avaliações
Problems with my account, sent a query, got an automated email 24 hrs later followed by a further email 2 days later asking for security details, took over a week for them to get an answer which ess... Ver mais
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I have been with Easily for around 25 years when I first bought my business domain and have put off moving it to be with all my other domain names. They are a brilliant company and can't recommend th... Ver mais
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We finally resolved the issue with the renewal of our Domain name. We have now learnt that in response to any queries we should always use the same "Ticket" number - this is their reference number gi... Ver mais
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Detalhes da empresa
Escrito pela empresa
EASILY, a leading UK-based company offers a comprehensive suite of online services tailored to meet your needs. From domain registration to SSL certificates, hosting solutions, and robust online solutions, we provide everything you need to establish and grow your digital presence with ease. Our intuitive platform and expert support team ensure a seamless experience from start to finish, allowing you to focus on what matters most – your business. With competitive pricing, reliable infrastructure, and a commitment to customer satisfaction, EASILY is the trusted partner you can rely on for all your online endeavors. Whether you're a small business owner, a budding entrepreneur, or an established enterprise, let us help you unlock the full potential of the internet and propel your success forward.
Informações de contato
Fusion Hive, North Shore Road, , TS18 2NB, Stockton-on-Tees, Reino Unido
- support@easily.uk
- easily.uk
3,8
Muito Bom
1 mil avaliações
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Extension to countries where emails would function
Support team responded to my problem quickly and with a good result
29 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Thank you for such a fantastic review!
We appreciate you taking time out to give us your feedback and if you ever need anything else, we’re always here to help.
Best regards,
The Team @ Easily UK
Christopher from Easily excellent service
Easily domain company’s Christopher responded almost immediately to my request & carried out the process without delay. In earlier email exchanges he was again extremely helpful in explaining things.
27 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Thank you for such a fantastic review!
We’re delighted to hear that Christopher was able to resolve your issue quickly and without any fuss.
Thanks again for taking the time to share your experience, and if you ever need anything else, we’re always here to help.
Best regards,
The Team @ Easily UK
I've been a customer for 25 years...
I've been a customer for 25 years. Over the last few years, I've had an increasing litany of problems.
I discovered recently that weeks' worth of email is missing. Some of it had somehow moved itself into another folder and some was just gone. They are insinuating that I did this. I'm in the middle of legal issue, and I need it. No phone number (cut about a year ago), no chat, no response to the first email, then an automated ticket response to the next. I'm into the third week now of trying to resolve it. Even more bizarrely, they are telling me that email back ups are only kept for four days - translation: you need to check your email every few days in case they have lost some, otherwise you can't get it back. I'll post more as it happens
UPDATE. So easily replied to my comment below. It is a bland, unhelpful response. They lost my email, have blamed me, and have told me (ALL CUSTOMERS BEWARE), they only keep four days worth of back ups, so if you don’t discover a problem within four days, it cannot be recovered. They will not phone you, they will reply to emails when it suits them, and they will not apologise, except on a forum like this. Their’s is a fundamentally flawed offering. Don’t use it
19 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Hello Frank
Thank you for your feedback and let me start off by saying we are truly sorry that you are not happy with the service you have been provided
We always try our best to help all of our customers in any way that we can but sometimes we can only do so much and some things are out of our scope
Although we try and resolve every issue sometimes there is nothing we can do I am afraid but we will always try to help and support all of our customers the best that we can
If you do need anything else please feel free to get in touch
Both my Domain names had expired be it…
Both my Domain names had expired be it only a week or so but got in touch with Easily and I was lucky enough to liaise with a guy called Ryan Kyamko. Well can’t say enough about this guy, so helpful throughout the process he sorted everything out for me with no fuss whatsoever. So rare to get customer service like he provided to me. Honestly gob smacked, you need to keep this fella, give him a rise in pay now before some other company gets hold of him. Unbelievable.
15 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Hi Bazza,
Thank you for such a fantastic review!
We’re delighted to hear that Ryan was able to resolve your expired domain issue quickly and without any fuss. It’s wonderful to know that his support made such a positive impression. We’ll be sure to share your kind words with him.
Thanks again for taking the time to share your experience, and if you ever need anything else, we’re always here to help.
Best regards,
The Team @ Easily UK
Editing DNS records
Christopher edited my DNS records competently and quickly. Very easy to deal with and service with a smile!
13 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Hi Tony,
Thank you for your kind review! We’re so pleased to hear that Christopher was able to update your DNS records quickly and competently, and that you found the process easy and friendly.
We’ll be sure to share your feedback with him! It’s always great to know when our team makes things simple and stress-free.
Best regards,
The Team @ Easily UK
Excellent support
Excellent support. Christopher McGuinness had so much patience with my many dumb questions. I really appreciated his help
14 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Hi JJ,
Thank you for your lovely review! We’re delighted to hear that Christopher was able to assist you with patience and understanding. There’s no such thing as a dumb question, and we’re always happy to help!
We’ll be sure to pass on your kind words to Christopher; they’ll mean a lot to him.
Best regards,
The Team @ Easily UK
Ryan was really helpful in providing…
Ryan was really helpful in providing the information in an easy format so that I could set up my Outlook emails onto a new device.
Easily.co.uk are always quick to response with any query I have had.
12 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Hi Rachel,
Thank you for your kind feedback! We’re so pleased to hear that Ryan was able to provide the information you needed in a clear and easy-to-follow format, making your Outlook setup straightforward.
It’s great to know you’ve consistently found our team quick to respond to your queries! We really appreciate your trust in us.
If you need any further support, don't hesitate to get in touch.
Best regards,
The Team @ Easily UK
This is one of the nicest companies to…
This is one of the nicest companies to deal with, their technical support and customer service are outstanding
12 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Hi Judith,
Thank you for such a wonderful review! We’re delighted to hear you consider us one of the nicest companies to deal with and that our technical support and customer service have stood out to you.
Your kind words mean a lot to the whole team, and we’ll keep working hard to provide the same great experience every time you need us.
Best regards,
The Team @ Easily UK
Great help from the support team
Great help from the support team, Tracy was quick to respond and deal with my query promptly.
8 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for your kind review! We're delighted to hear that Tracy was able to respond quickly and resolve your query promptly.
We’ll be sure to pass on your feedback to her. It’s always great to know when our team has made a positive difference.
If you need any further assistance, we’re always happy to help.
Best regards,
The Team @ Easily UK
renewal of domain
Tracy Spencer helped me renew a domain that was past the point of me being able to renew.was super responsive, helpful and dug us out of a hole. 2 hours from raising ticket to resolve issue.
Very Happy and thankful
8 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Hi Chris,
Thank you for your fantastic review! We're so pleased to hear that Tracy was able to step in quickly, resolve the renewal issue, and get everything sorted within just a couple of hours.
We’ll be sure to pass along your kind words to her! It’s always great to hear when our team makes such a positive impact.
Thanks again for sharing your experience, and if you ever need anything else, we’re always here to help.
Best regards,
The Team @ Easily UK
I have been without my work email for…
I have been without my work email for 48 hours, as a freelance consultant this is a bit of a problem, and nobody at Easily appears to want to help.
This has happened several times before, and I am not going to renew this time. I could not in all honesty recommend Easily.
5 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Hi James,
Thanks for getting in touch and leaving a review. We're sorry to hear you are experiencing issues with your email account.
Our team is currently handling your ticket, which looks to be a password related issue. Note that as with any third-party software, we can only offer limited support for the issues you are having with Outlook.
Additionally, the email service is active and working correctly on our side (this has been tested and is functioning as expected).
If you need additional assistance, do not hesitate to get in touch and we will do what we can to help.
Best regards,
The Team @ Easily UK
Dissappointing Support
I cannot express how dissappointing and frustrating I am finding the support from Easily.UK
I have had an account for getting on 10 years at least, yet one day my emails stopped working on a mobile and a PC. finally got the phone option working, but cannot get the PC Outlook account setup. Easily support not helpful.
3 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Hi Chris,
Thanks for getting in touch. We're sorry to hear you have had issues getting your email accounts set up on Outlook.
Please note that we can only offer limited support for this, due to the issue primarily affecting third-party software. Your email service is active and in date and the DNS is configured correctly.
Our team responded to your ticket, providing you with the information you requested. You can also manage your email accounts at any time via your Control Panel.
We appreciate your continued custom over the years. If you need further assistance, don't hesitate to get in touch.
Best regards,
The Team @ Easily UK
Prompt and helpful replies to my…
Prompt and helpful replies to my emails, thank you.
1 de agosto de 2025
Avaliação não solicitada
Resposta de Easily
Hi Michelle.
Thank you for your kind words! We're glad to hear our team was able to respond promptly and helpfully to your emails.
If you need anything else in the future, we're always here to assist.
Best regards,
The Team @ Easily UK
No customer complaint supportThis company does not supply a…
This company does not supply a telephone contact. My email has stopped working and the only way to contact them is by email! No one replies to any requests. I am disabled and rely on my email and their customer service is deplorable
31 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thanks for taking the time to get in touch.
We're sorry to hear that your email has stopped working. This is likely due to a missed payment.
If you kindly respond to our information request or provide your ticket reference number, our team will look into this as a priority.
Best regards,
The Team @ Easily UK
Easily support responded quickly
Easily support responded quickly, diagnosed the problem and made the required alterations very quickly. Problem sorted..well done!
25 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Peter,
Thank you for your kind review!
We're really pleased to hear that our support team responded quickly and got everything sorted for you without delay.
It's always great to know when we’ve made a difference, and we appreciate your feedback!
If you ever need anything else, we're just a message away.
Best regards,
The Team @ Easily UK
Resposta de Easily
Hi Richard,
Thank you for your great review! We're delighted to hear you were happy with the speed and efficiency of our service.
If you ever need any further support, we're always here to help.
Best regards,
The Team @ Easily UK
Poor communication regarding SSL problem
There is a problem with the SSL certification for my website, hosted by Easily. I have paid for it to be renewed and the support team tell me it has been installed, and yet somehow it doesn’t appear to have updated. Some browsers refuse to connect to it as it is seen as "unsafe". This has been dragging on for nearly two weeks. Apparently the problem has been referred to "the tier 3 admin team" but I have no way of contacting them to find out what's going on. Maybe they are hard at work trying to solve the problem, maybe they aren't but two weeks is too long. I would just like to know what is happening and when my website will work properly again.
11 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Jon,
Thanks for taking the time to leave a review. We are incredibly sorry for the delay in resolving this issue for you.
There was a problem renewing the SSL certificate for your domain, which is being investigated by our Quality Assurance Team. This is being followed up on and expedited to ensure a resolution is provided. We are also looking into offering you some compensation, which our team will discuss with you further.
We appreciate your patience and understanding while this is being investigated, and once again sincerely apologise for any inconvenience this has caused.
If you need additional assistance please don't hesitate to contact our team and we will do what we can to help.
Best regards,
The Team @ Easily UK
Why do they make it impossible to contact them?
I can't believe all the good reviews - how the heck did people manage to contact this company? I desperately need help with my nameserver settings and have repeatedly tried contacting Easily since a week ago, both via their website contact form and also by sending emails - eventually to all 3 of their addresses in the hope that someone somewhere in their company would pick up my message and at least send me an acknowledgement! Absolute silence from them. I also had problems logging in to begin with and clicked on forgotten password more than once. Again, no email - and yes, I checked my junk. Today I found a phone number online purporting to be their customer services. Just got rapid bleeping. Why do they make it impossible to contact them? I'm paying these people money every month and they just seem to have disappeared, leaving me in limbo. Really hoping this review might evoke a response - and meantime, I'm shopping around for a new provider.
23 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Lin,
Thanks for getting in touch. We are sorry to hear about the issues you have run into contacting our team. Rest assured, we will do what we can to assist you.
Our team responded to ticket #2156854 on the 18th and again yesterday afternoon. Our team also reached out to you on ticket #2165590 yesterday.
When investigating this further, it appears you are not receiving our support emails due to a conflict with the mail servers. Our admins have been notified about this and are working on issuing a fix shortly.
In the meantime, one of our team members will reach out and give you a call to get the issue resolved.
Best regards,
The Team @ Easily UK
Many thanks to Ryan...
Many thanks to Ryan who remained patient throughout! His confidence in finding a solution was most reassuring and the positive outcome was thanks to his quiet persistence in letting me know the problem was with me! Which it was! Well done to Ryan and thank you to easily!
21 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Carl,
Thank you for your kind and thoughtful review!
We’re so pleased to hear that Ryan’s patience, confidence, and gentle persistence helped guide you to a positive resolution.
It’s great to know his support made the experience reassuring and effective. We’ll be sure to pass on your lovely feedback to him.
Thanks again for choosing Easily, and if you ever need us in the future, we’re always here to help.
Best regards,
The Team @ Easily UK
Good communication and a speedy…
Good communication and a speedy resolution to my renewal issue.
21 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Stuart,
Thank you for your review!
We're glad to hear you were happy with the communication and that your renewal issue was resolved quickly.
If you ever need further assistance, we’re always here to help.
Best regards,
The Team @ Easily UK
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