I have been with Easily since 2001 and the service has had many ups and down. For a while their response time really dipped as they shipped their support overseas, but since it has been back in the UK... Ver mais
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Veja o que dizem as avaliações
Problems with my account, sent a query, got an automated email 24 hrs later followed by a further email 2 days later asking for security details, took over a week for them to get an answer which ess... Ver mais
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I have been with Easily for around 25 years when I first bought my business domain and have put off moving it to be with all my other domain names. They are a brilliant company and can't recommend th... Ver mais
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We finally resolved the issue with the renewal of our Domain name. We have now learnt that in response to any queries we should always use the same "Ticket" number - this is their reference number gi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
EASILY, a leading UK-based company offers a comprehensive suite of online services tailored to meet your needs. From domain registration to SSL certificates, hosting solutions, and robust online solutions, we provide everything you need to establish and grow your digital presence with ease. Our intuitive platform and expert support team ensure a seamless experience from start to finish, allowing you to focus on what matters most – your business. With competitive pricing, reliable infrastructure, and a commitment to customer satisfaction, EASILY is the trusted partner you can rely on for all your online endeavors. Whether you're a small business owner, a budding entrepreneur, or an established enterprise, let us help you unlock the full potential of the internet and propel your success forward.
Informações de contato
Fusion Hive, North Shore Road, , TS18 2NB, Stockton-on-Tees, Reino Unido
- support@easily.uk
- easily.uk
3,8
Muito Bom
1 mil avaliações
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Site renewals problem.....
Had problems renewing our various websites, emailed the UK support team and Ryan Kyamko had us up and running again within 24 hours
16 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Terry,
Thank you for your kind review! We're so pleased to hear that Ryan was able to get everything sorted and your websites back up and running so quickly.
We’ll be sure to pass along your thanks to him. It’s always great to hear when our team makes a difference!
If you need any further support, you know where to find us.
Best regards,
The Team @ Easily UK
Email Issue Resolved
Christopher was very helpful when resolving an email issue, checking & correcting the settings associated with my domain. The issue was finally identified as forwarded emails being returned by Outlook, and forwarding to GMail instead did the trick. Many thanks!
16 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Chris,
Thank you for your great review! We're really pleased to hear that Christopher was able to assist you with your email issue and help identify the root cause.
It's great to know that forwarding to Gmail resolved the problem, and we're glad everything is now working smoothly. We'll be sure to pass on your thanks to Christopher!
If you need any further assistance, we're always here to help.
Best regards,
The Team @ Easily UK
Great service - efficient and personal
Christopher was attentive and responsive at speed. Excellent service.
15 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Colin,
Thank you for your kind words! We're delighted to hear that Christopher provided such attentive and speedy support.
We’ll be sure to pass your feedback on to him, it’s always great to hear when our team makes a difference.
If you ever need further assistance, we’re here to help!
Best regards,
The Team @ Easily UK
Friendly, fast, fulfilled!
I had a problem with domain renewal and customer service was excellent. Tracy was really quick to get back to me, as well as super helpful and friendly. Great experience.
15 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for the fantastic review!
We’re so pleased to hear that Tracy was able to assist you quickly and make the renewal process smooth and stress-free. We'll be sure to pass along your kind words to her.
It's great to know you had such a positive experience, and if you ever need anything else, we're just a message away.
Best regards,
The Team @ Easily UK
Five-star support!
Christopher and Stephen were the most patient and helpful support team members one could wish for, providing me with useful advice and holding my hand while I updated my password and signed up for SSL.
The advice was friendly and to the point, which made my experience great. Advice like this is gold dust and on the same excellent level as Apple Support.
11 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Trond,
Thank you for such a glowing review!
We're absolutely delighted to hear that Christopher and Stephen provided the support and guidance you needed — and in such a patient, friendly, and helpful way. It's wonderful to know their advice made a real difference to your experience.
We’ll make sure your kind words are shared with both of them. If you ever need anything else, we’re always here to help.
Best regards,
The Team @ Easily UK
Sorted out the issue very quickly.
9 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi PD,
Thanks for your review! We're glad to hear we could resolve the issue quickly for you.
If you need anything else, don’t hesitate to reach out. We’re always happy to help!
Best regards,
The Team @ Easily UK
Great service
Chris did a great job sorting my domain renewal, many thanks for such prompt service.
9 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Darryl,
Thank you for your kind feedback! We're really pleased to hear that Chris was able to assist with your domain renewal promptly and effectively.
We’ll be sure to pass on your thanks to him, it means a lot to the team.
If you need any help in the future, we’re always here to support you.
Best regards,
The Team @ Easily UK
Moving a Domain across Accounts
Needed to move a Domain across from a private account to a club account. Contacted tech support and Gareth Owens set everything up to make the move possible. Kept in regular contact and advised on what to do at each stage. Everything worked perfectly and we now have a club account that can take us forward. Very pleased with the level of support and advice on offer.
8 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Simon,
Thank you for the fantastic review! We're so pleased to hear that Gareth was able to assist you with transferring your domain and setting up your new club account smoothly.
It’s great to know the process went perfectly and that Gareth kept you informed every step of the way. We’ll be sure to pass along your kind words to him.
We’re delighted to be supporting your club’s online presence and look forward to being part of your journey going forward.
Best regards,
The Team @ Easily UK
Cant thank the team enough
Cant thank the team enough, I am not tech savvy, I was guided and supported professionally and quickly
All resolved, thanks team
7 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Alan,
Thank you so much for your kind words! We’re really glad to hear that our team could support you professionally and get everything resolved quickly.
You don’t need to be tech-savvy, that’s what we’re here for! It’s great to know we could make things easier for you.
Thanks again for your feedback, and if you ever need a hand in the future, we’re always happy to help.
Best regards,
The Team @ Easily UK
For years the support was excellent - now rubbish
For years the support was excellent - you could always speak to someone. Now it is total rubbish since being taken over. Cannot speak to anybody and 1-3 days to reply to emails
Rubbish, Rubbish, Rubbish
Changing to new provider
3 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Peter,
Thanks for getting in touch and leaving a review. We're genuinely sorry to hear about your experience.
We aim to respond to all tickets within 24 hours or less, although we generally advise a response time of up to 72 hours, depending on the volume of support requests.
Our team picked up your ticket around 2 hours after you submitted it, and the issue (a failed renewal payment) was resolved within 24 hours of your request. One of our team even reached out to you via a courtesy call.
If you're still dissatisfied with the service and wish to move to another provider, just let our team know and we will do what we can to assist.
Thank you for your continued custom over the years, we wish you all the best of luck moving forward!
Best regards,
The Team @ Easily UK
Automatic renewal
I no longer required web hosting which renewed automatically. A refund was issued with no quibble.
3 de julho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Keith,
Thank you for your review! We’re glad we could assist with your refund quickly and without any hassle.
We always aim to make our processes as straightforward and fair as possible, so it’s great to hear your experience reflected this.
If you ever need our services again in the future, just get in touch and we’ll be more than happy to help.
Best regards,
The Team @ Easily UK
Your sales person in the UK
Your sales person in the UK, Tracy Spencer, was very helpful when I needed to renew my membership .
Thank you Tracy yoi are exceptional
Norman
23 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Norman,
Thank you so much for your kind words!
We’re delighted to hear that Tracy was able to assist you with your renewal and made the process a positive one.
We'll be sure to pass on your lovely feedback to her, it will mean a lot.
Thanks again for choosing Easily, and if you ever need anything else, we’re just a message away.
Best regards,
The Team @ Easily UK
Went the extra mile...
I was having big problems with MX record which wasn't compatible with my email host.Christopher McGuiness from the tech team went the extra mile and was really amazing. Totally restored my faith in Easily. Just wished they hadn't removed the phone call option for calling in. Much quicker than writing an email and waiting.
27 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Mark,
Thank you so much for your kind words!
We’re really glad to hear that Christopher was able to go the extra mile and help resolve your MX record issue. We'll be sure to pass your feedback on to him!
We completely understand your preference for phone support and appreciate your honesty. We transitioned to a ticket-based support system to help streamline our services, ensure every query is properly tracked, and allow our team to provide more consistent, detailed responses, especially for technical issues.
That said, we know that sometimes a quick call can feel more efficient, and we do offer a no-fee callback service for UK customers if requested.
Thanks again for sticking with us, and please don’t hesitate to reach out if you need anything else, we’re always here to help.
Best regards,
The Team @ Easily UK
My computer suddenly stopped sending…
My computer suddenly stopped sending emails
I have been with Easily for a number of years and have used them on a few occasions but not recently.
When I got in touch I found I was put on auto-pilot telling me I would be contacted between 24 to 72 hours
Obviously because of my work that was of little help so emailed again saying I needed help urgently.
Recieved an email again from Easily telling me that my problem would be put through to specialists and they would reply between 3 to 5 days!
Finally got a reply from Easily (email) 30hours later explaining they had checked and there was nothing wrong with emails it was from a third party (Apple)
Sent a long list of what to do’s from someone called Christoper but no solution to receiving emails.( could use webmail)
My son came to help and sorted computer and emails in 15mins
I don’t like dealing with auto-pilot replies - was never like that when I started with Easily UK
24 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for taking the time to share your experience and for being a long-time customer. We’re truly sorry to hear about the frustration you encountered while seeking support, and we appreciate your honest feedback.
While we aim to respond to all requests within 72 hours, during busy periods, our automated systems are in place to manage expectations.
Our team investigated the problem and confirmed that there were no issues with the email service on our end. As noted, the problem was related to third-party software (Apple Mail), which we don't offer official support for.
Incorrectly configured server details cause most third-party email issues, so we're pleased to hear your son was able to resolve this in the end.
Thank you again for your continued trust in Easily UK. If you ever need assistance, we’re always here and happy to help.
Best regards,
The Team @ Easily UK
Always good. Been with these guys for a long time…
Been with these guys for a long time now. My IT needs are sometimes complicated, however they always seem to deliver on the service side. Support team knows what they re doing and can find a solution around problems.
25 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Nick,
Thank you for your continued support and for taking the time to leave such a great review!
We’re really glad to hear that, no matter how complex your IT needs get, our support team has been able to deliver and find the right solutions.
It’s always our goal to provide reliable, knowledgeable service, and your feedback means a lot to the whole team.
If there’s ever anything you need, you know where to find us!
Best regards,
The Team @ Easily UK
Swift and decisive
Chris M was superb in his ability to understand the problem and find a solution
24 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for your kind words!
We're so pleased to hear that Chris was able to quickly understand the issue and provide a solution, that’s exactly the level of service we aim to deliver.
We’ll be sure to pass your feedback along!
If you need anything else, we’re always here to help.
Best regards,
The Team @ Easily UK
I've got history with Easily, mostly positive.
Easily are a great company to deal with. I couldn't give them 5 because sometimes they align the most obvious links and actions in places which are not so obvious and assume it's a natural sequence to execute. On the whole, once you contact the support staff they respond quickly, helpfully and issues get resolved.
24 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for your thoughtful review and honest feedback! We really appreciate you taking the time to share your experience.
We’re glad to hear you find our support team responsive and helpful, and that your issues are being resolved quickly. That’s exactly what we aim for.
We also take your comments about the user interface seriously. Making our portal more intuitive is a priority, and feedback like yours helps us improve the experience for everyone.
Thanks again for your kind words and for being a valued customer.
Best regards,
The Team @ Easily UK
Christopher - excellent support
Christopher provided excellent support: calm, efficient, true to his word, fixed things for me when I was all at sea!
16 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Ivor,
Thank you for your kind words! We're delighted to hear that Christopher was able to provide the calm, efficient support you needed and help get everything sorted.
It’s always our goal to make things as smooth as possible, especially when things feel a bit overwhelming, so we’re really glad he could be there for you.
If you need any further support, don't hesitate to get in touch!
Best regards,
The Team @ Easily UK
Had a few automated emails saying my…
Had a few automated emails saying my domain was expiring, and I couldn't renew online. Contacted support multiple times with various questions. The responses (from Tracy) were amazingly quick and helpful. Great interactions. This is what Great Customer Service looks like. Thanks Easily.
17 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Roger,
Thank you for your fantastic review! We’re really pleased to hear that Tracy was able to provide such quick and helpful support. We’ll be sure to pass along your kind words to her.
We know how important it is to get clear, timely answers when something isn’t working as expected, so it’s great to hear your experience reflected the level of service we strive for.
Thanks again for your kind words and for choosing Easily!
Best regards,
The Team @ Easily UK
Great customer service
Christopher was so helpful and even phoned me back despite my new web hoster telling me that they hadn’t transferred my emails to them last July. I just wish I’d been able to have Easily host my websites as they are so efficient and polite
16 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Guy,
Thank you for your lovely review!
We're so glad to hear that Christopher was able to help and even followed up with a call — we’ll be sure to pass on your kind words to him.
It really means a lot to hear that you value the efficiency and politeness of our service. We truly appreciate your continued support and feedback.
If there's ever anything we can assist with in the future, we’re always here to help.
Best regards,
The Team @ Easily UK
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