Easybook.com  Avaliações 544

i feel like 1 star is definitely too much. I bought tickets Johor Bahru-Stevens Singapore, while everything went smooth in Malaysia, it took me forever to clear the immigration in Singapore side and the driver LEFT US! so we had to take another public bus. What a service

Difficult to deal with. 1 star is still too high Zero stars would be appropriate. Their customer service is non exist. Wouldn't waste time using easy book. Customer service will only email you back with some lame reply and say they are sorry for having a frustrating experience. Doesn't solve a single thing. AVOID Easybook. Easy book and difficult to deal with.

Booked ticket but bus didn't come. I waited for 15 minutes, and asked customer service for refund. Two week later they replied the bus was 20 minutes late, and they refuse to refund me

I am writing to formally lodge a complaint regarding your misleading advertising and unfair business practices related to my voucher purchases. Please review my full purchase history carefully.

On 24 April 2025 at 10:48 AM, I purchased a voucher and redeemed a trip to Singapore with SUPERNICE (Booking No: ILMAEGCL). At that time, SUPERNICE was clearly listed as a participating transport operator, and it was the only operator departing from Penang (Sg Nibong). This was the sole reason I made the purchase.

On 25 April 2025 at around 7:00 AM, I purchased another RM210 voucher. The website still showed SUPERNICE as part of the participating operator list. Since I had just redeemed a trip with SUPERNICE the day before, there was no reason to doubt the validity of this information. My main reason for purchasing the RM210 voucher was to redeem when I came back from Singapore on 26 April 2025 but I was informed that the voucher could only be used for the Penang–Singapore route (not Singapore–Penang) and that it remained valid for two years from the purchase date..

On 7 October 2025, when I finally attempted to use the RM210 voucher, I discovered that SUPERNICE had been removed from the list of participating operators — without any prior notice. I was then informed that no refund would be issued.

This is unacceptable. At the time of purchase, SUPERNICE was clearly promoted as a participating operator. Now that it has been removed, through no fault of mine, the voucher has become effectively unusable for its intended purpose, those other participating operator was not depart from penang sg nibong, pls tell me how to use in future?

This constitutes misleading advertising and unfair terms, which are in direct violation of basic consumer rights. I purchased these vouchers based on the information provided on your platform. You cannot retroactively change the terms and then refuse a refund.

naik kejora express dari duta ke sg nibong sepatutnya pukul 6.45 tapi pukul 7 lebih baru sampai . Lepastu ambil seat single, tiba ii kena duduk seat double dgn org lain bila bagitau driver dia ckp duduk ja mana mana . Please improve ! Untuk apa pilih seat waktu nk book tapi kena duduk tempat lain !

Even Worst to the max… since follow up so many time from 2024 customer service team now still want us reach customer team… WHAT THE CRAB! Are you trying to kidding me?

J’avais réservé des billets de Malang à probolinggo en Indonésie et le bus n’est jamais arrivé, l’opérateur ne répondait pas (selon l’agence)… on a dû prendre un autre bus super pourri, nous somme donc parti plus tard et avons payé à double. Ne faites pas confiance à cette m*** de site

scam,
No ticket issued after I paid.
The customer service is unresponsive, I have to buy another ticket from another site as I have to make sure I can board the bus on the travel day.
DO NOT BOOK ANY TICKET FROM THIS SITE

This is absolutely not the right travel partner to trust. Due to a system glitch while booking, the price and date suddenly changed during checkout, and I ended up with the wrong date. As a result, instead of traveling on my intended date, the system forced another one. I didn’t take that bus because it was never the date I wanted.

The worst part? This wasn’t just my loss – 7 of my friends were affected as well. We lost the entire amount. When I reported the issue to customer service, they coldly stated nothing could be done because of their “new policy.” That so-called policy seems designed only to generate instant profit for the company, while customers lose money in minutes.

They told me reschedules must be done 3 days in advance – but how is that even possible when the booking was for the same day I purchased, late at night? I wasn’t trying to change last-minute; the system literally gave me the wrong date at the time of purchase.

Refusing a refund or even a simple reschedule is not customer service – it’s robbery. This company clearly has no interest in fairness or customer satisfaction. I strongly warn others: avoid this travel provider unless you’re ready to risk losing your money to their faulty system and unfair policies.

Update: I still cannot reschedule my slot and received the same response — that I need to reschedule at least 3 days in advance. At this point, I feel like I need a time machine to go back 3 days before my purchase date just to make the change. Very frustrating experience.

Pire service client du monde
Voyage annulé, remboursement impossible sachant que j'ai payé l'option de remboursement

Please do not book any travel using the easybook app. I paid for a one way journey ticket from Kuala Lumpur to Singapore but was not issued a confirmation ticket. Hence I couldn't board the scheduled bus. The ticketing agents were not at all helpful. Please petition to shut this app down permanently.

This bus service is very bad. Don’t waste your money on Quistnari. I booked through EasyBook. They were 1 hour late to pick us up both on the first day and on the return trip. They never informed us about the delay. When you try to contact the number provided in the booking, the response is very unprofessional.
The seats are extremely uncomfortable, and some of the armrests are broken. You never get the seat you actually booked, because they seem to combine passengers from different trip times and squeeze everyone onto one bus. As a result, when you arrive, someone else may be in your seat, and you’ll have to wait an hour before the trip even starts.
When the AC is turned up, water starts dripping on you. The only thing you can do is stay awake and tolerate the conditions, because they don’t care about complaints.
Our trip, which normally takes 6–7 hours, ended up taking around 10 hours. So, avoid this service.

To whom it may concern,

I’m writing to report an incident that occurred on 31 July 2025 during a bus journey from Nu Sentral KL to KSL Resort, JB, departing at 10:30PM.

I was the only passenger on board, accompanied by two male drivers. At one point during the journey, one of the drivers stated he was going to the back of the bus to rest. Later, I felt something and jolted awake, swinging my arms overhead hard and hit something. Upon checking, I found the the driver who went to the back to “rest” was crouching in the legroom directly behind me—even with my seat reclined fully!

This behaviour made me feel extremely unsafe. I did not react publicly at the time, as I was alone and had no safe way to exit the situation. I remained alert and seated until the drivers switched positions at a rest stop, after which I was unable to sleep for the rest of the journey.

While no physical harm occurred, the driver’s behaviour was inappropriate, threatening, and unacceptable in a professional setting—especially in a role that involves public trust and responsibility.

I’m making this report because I believe no passenger—especially women travelling alone—should have to experience this kind of fear or uncertainty.

I hope this will be taken seriously and that necessary action will be taken to investigate and ensure future passenger safety.

Please confirm receipt of this message.

Thank you,
Causeway Link Express Ticket No: EB2507021414

halo delay howmany time sunrise also no bus coming

Prior to purchasing, it is imperative to thoroughly review the refund protection policy.

These guys just scam everyone with their bookings

To mitigate potential complications, it is recommended that you reconsider buyingg somewhere else

I was forced to use the "so called" EASYBOOK APP twice now and it was a nightmare both times. For different reasons, unexplained error messages kept popping up, the app kept timing out, boarding numbers were asked for but ticket numbers actually required... then there's the assumption that the new user understands the ticket you pay for doesn't actually get you on the bus, you have to pay for and download a qr code and on the two occasions I had to do this, it was a different process! EASYBOOK my arse!

Feels like a scam even though the Refund Protection was purchased.

I placed a round trip order on 1st June 2025 to Genting from 12th to 14th June 2025. However, there was a mishap and my friend had to be admitted to the hospital because of abscess. He had to be admitted to the hospital immediately. Proceeded with the refund 24 hours before the trip and till now, there wasn't any updates at all until I used their Whatsapp chatbot to chat with a live agent.

The agent proceeded to tell me that my request previously was rejected (no response email on it was received). Now the agent tells me to provide all documentary proof of relationship and asked me to wait for another 1-3 weeks again. More than one month refund request and nothing was done.

Not sure if it is possible to lodge a police case on this because of their scammy response (Only a Whatsapp Chatbot for response is available which not responsive at all).

Booked round trip bus for my parents.
SG–KL (Cityline)
KL-SG (The One Travel & Tours)

Departing was fine but was confused as they were told that need to change to another bus at Malaysia custom.

Returning was unpleasant. Parents reached at Berjaya Times Square 30 minutes early to wait for the bus. Anxiously waiting for 15 mins so they message the bus operator for the plate number. Bus operator replied late and they already left and my parents waited blindly for that last 30 minutes. Even showed them the Easybook e-tickets but was deny as they were told there's no such name booking (??) so my parents have to spend extra money on the bus ticket at one of the bus booth and need to wait another 2 hours for the next bus.

Confronted to the customer service:
Friendly tone however they're very late attending my issues, cannot issue refund due to that stupid policy they have.

Overall disappointed with the experience. Blocked them and will NEVER ever book with them again.

Read the refund protection policy before considering paying the extra.
Even refund was allowed, you would not get your hard earned cash back as they would credit into your Easybook account.
(By the way, only a list of situations are allowed for refund request and with proof)

To save yourself from hassle, just don’t consider making your purchase.

🚫 WARNING: Easybook scam-like behavior

I booked a 6:45 AM bus from Singapore to Melaka via Easybook. The bus NEVER showed up. The driver disappeared. I waited for over 2 hours without support. I had to buy new last-minute tickets and lost time, money, and plans.

I contacted Easybook immediately. They ignored me for hours, then told me to wait 21 working days because “they are just a platform.” No apology, no help, no refund.

This is unacceptable and highly unprofessional.
Avoid Easybook if you value your money and time.