Easybook.com  Avaliações 544

Naik plusliner dari putrajaya sentral to penang sentral :
- 6 jam lebih
- bus bawa laju main langgar je lubang
- bus berbau hancing

please take action ye untuk kakak duaorg yang kerja malam tadi 18/6/2025 pkol 1145 mcm mana diorang buat keje…waktu time bas saya 11:45 saya pergi kaunter tu sebab dia dh panggil jadi saya pergi kenapa dia cakap belom lagi duduk dulu ???? saya sampai situ 1050 untuk nak masuk bas 15 min awal tahu ii kene tinggal sebab ape sebab kakak dua org tu main telefon tak alert buat kerja mcm mana bole amik pekerje mcm tu …. dah la salah datang balik minta maaf pon xde buat keje main telefon please la kesian dkt org mcm ii masalah ade tapi pekerje u mmg biadap la main balik mcm tu tanpa ade sebarang pertanyaan … 4 kali pergi kaunter dia ckp takde belom panggil lagi please take action ye … jangan time balik nanti saya jumpa diorang main ii la !!!

Ridiculous refund policy. It should be a default condition for all tickets to have refund protection without having to pay extra if requested more than 24 hrs before the scheduled ticket. More than 3 days left, and I’m not able to refund…. What kind of bullshit system is this? A scam company. Probably should have just booked from the main bus provider.

Request for a refund since 10/05/2025. Up till now have not received anything. Book for a trip from sg to kl and kl to sg. Easybook and the bus company (Star Qistna) will ignore your messages even though i have already provided evidence for the refund.

Schlechtestes Unternehmen der ganzen Welt. Haben einen Van gebucht für eine 10-stündige Fahrt von Dumai nach Padang. Die Kommunikation war bereits sehr schwierig, da uns kein Standort mitgeteilt wurde. Dann wurden wir letztlich mit 2,5-Stunden Verspätung abgeholt mit einem Auto. Wir dachten wir fahren eventuell gemeinsam zu dem Van mit den beiden anderen Passagieren und dem Fahrer. Sind dann zunächst ewig in Dumai umhergefahren, immer mal wieder gestoppt für sinnlose Sachen. Bis wir letztlich an einer Stelle auch gebeten wurden, dass wir aussteigen. Da wollten sie dann unsere Backpacks auf das Dach hochbinden, sodass im Kofferraum noch zwei weitere Menschen einsteigen können auf einem Notfallsitz. Wir hätten also für 10 Stunden Fahrt, die bereits drei Stunden verspätet war, auf engstem Raum sitzen müssen. Die Klimaanlage ging nicht und das Auto war sehr dreckig. Haben dann beschlossen in Dumai zu bleiben, da die Ankunftszeit um 3:30 Uhr nachts in unserem Homestay nicht mehr möglich gewesen wäre. Nach sehr langer Diskussion, haben wir einen Bruchteil vom Fahrer an Geld zurückbekommen. Insgesamt hatten wir circa 50€ gezahlt für zwei Personen. Das ist viel zu überteuert für das was wir bekommen hätten. Andere Unternehmen wie bsp. NPM bieten die selbe Strecke für 11€ pro Person in einem Luxusbus an. Einfach eine Frechheit dass sich hier so viel Geld eingesteckt wird, weil der Fahrer verdient hierbei gar nichts.

I had the worst experience with this bus company and will never choose it again for my travels home.

First, I received a message from an unknown number informing me that my bus had been canceled. I contacted the bus company to ask for the reason and request a refund, but they never responded. I then reached out to the third-party platform Easybook, and they said they would help verify whether the cancellation was real and follow up on the refund. However, even after the trip ended, I still haven’t received any updates or a refund.

As for the journey itself, it was a complete mess. I thought I had purchased a direct bus ticket, but the bus was already 10 minutes late. Then it made unexpected detours to pick up passengers from KLIA 1 and KLIA 2, which took about an extra hour. The entire trip from Putrajaya to Batu Pahat ended up taking five hours. To make things worse, my seat was taken by someone else.

Without a doubt, this is the worst bus company I have ever taken.

Absolute Frechheit der Laden! Habe einen Bus für 3 Uhr Nachmittag gebucht. Gekommen ist ein AUTO und kein BUS um 6 Uhr abends mit !7 Personen! drin für eine 10 Stunden Autofahrt! Kein Geld zurück bekommen obwohl wir die Reise nicht antreten konnten! Absolut nicht zu empfehlen.

BILLION STAR IS A SCAM!
I would rate ZERO star if there is any. We waited for 1.5hrs for the coach and nobody to inform us about the delayed and when it arrived was told its a free sitting and will change bus in JB and no information of bus number. I was lucky i asked sombody happens to be taking the same bus to KL as me.
On return to s'pore, couple of hours before the departure received message that it will be different bus and its not Billion Star. i was shocked when i boarded the bus it was 42 seaters bus and free siiting AGAIN! I booked for single seat 27 seaters bus end up I had to sit on small narrow seat next to a big size guy. THIS IS A BIG SCAM.
Before i booked Billion Star i booked with cityline. 1 day before departure got an email that the coach company got suspended no choice but to book with Billion Star for closest option. Till today Cityline did not reply to Question for refund.
IF YOU WANT TO BOOK COACH SERVICE DO NOT BOOK WITH CITYLINE OR BILLION STAR. SCAMMERS!

Waiting more than 2 months on my money refunds.

Several email sending.

But no response.

I would strongly give rating as -0 as the customer service is very poor.
I booked tickets from SG to KL 10 days before & got an email 2 days before my trip stating that the trip was cancelled by bus operator.
When I contact bus operator for refund, they asked me to contact Easy Book, when I contact Easy Book then they asked me to contact Bus operator.
Easy Book making customers as prey to earn money & I wonder where the money goes to? Scam was
Professionally carried out by Easy Book in SG.
GOOD JOB EASY BOOK!!!!!

EASYBOOK BUS ONLINE - BAD , TERRIBLE BUS TRAVELLING EXPERIENCE for Customers
Booked online with Easybook for 7pm Bus leaving Penang Island to KL Sentral.
We approached Easybook counter at Sg Nibong Penang when we were told Bus would be delayed.Easybook asked us to
deal with bus Operator ourselves
Bus was Delayed for 4 hours.Firstly 3 hours at Sg Nibong & 1 hour in Butterworth.Also the bus asked passengers to change to another bus there.
This happens because Easybook & Bus Operator don't have enough passengers or ticket sold for 7pm bus leaving from Penang today.
So DELAY after DELAY at the TERRIBLE DISCOMFORT, WASTE OF TIME of Paying Customers whilst Easybook refused to Assist to find better or earlier replacement alternative for customer & instead asked us to deal with bus Operator and it all becomes a pushing game.

Easybook , we book through you online where you asked us to select Time, Date, Pick up point...and once booked, Any changes on your side/Operator,you washed your hands.
So ZERO SERVICE & CARE & CARELESS Coordination from Easybook =BAD CUSTOMER EXPERIENCE.

WAKE UP EASYBOOK, do something for the comfort of your Customers or you will eventually received Tons of disgruntled Customers.

My recent trip to KL thru them was horrible. Formally they want us to check-in to get the bus licence no. While waiting, they with msg that the bus has changed to and bus. When the bus arrived it totally free seating. Online booked was 28 seater but onboard was a 44 seaters. Dirty and disorganised. It was a disaster thru the night as it kept taking passengers in Singapore. When return from KL, waiting time was delayed for nearly 2hrs. No stop gaven for snack and toilet. But returning bus was 28 seater, driver was skillful too.

Hi Easybook,

Thank you for the refund finally after my long chase. However please do improve on your after sales service and revise your automation of reply to customer.

1. Though there was a WhatsApp number to contact you, it wasn’t very active. In fact, there wasn’t much response after you replied in March that there would be a refund email.

2. The refund email was not sent after I received your WhatsApp in March 2025.. I waited for 2 weeks… until i complained and complained so many times and even lodged a police report, because of your lag in response, this made me think that perhaps you are a scam..customers will feel it’s a scam cos no official email was sent to inform when the refund would take effect.

3. You did reply in the trust pilot review and diverted me to your email/ WhatsApp and I even contacted you via Facebook msn. For that Facebook msn, there wasn’t any reply as well. It was as if operations was down.

4. Please review on your dates to refund customer when nothing was done- you claimed you did not manage to buy my tickets for me.. hence no customer would be happy to receive the refund weeks later when the electronic transfers are so convenient now in the 21st century. The length of time waiting for the formal response and refund were unacceptable.

In view of the above scenarios, I hope you would work towards an upgrade of your service and responses to customers and not direct them to avenues where no response would be given.

Nowadays, customers expect omnichannel service and not just communicating with your broken down automated response.

With this review i close my case.

On Feb I booked bus ticket to Genting for April (currently is APRIL), payment done. I receive no order summary. I try email (more then once), I tried WhatsApp (more then 3 times, no 1 seems to care and did not bother to follow up or reply!!! This is terrible customer services, it's been more then 2 months and today is 6 April my trip is on 12 April. (Still no updates on my bus details and order summary). If you guys have suck system (upgrade it) don't always says is technical issue, and the system down.
Don't tell me you guys having issues on 11 Feb, 16 Feb, 23 Feb & today as well it take more then 2 months to check my 2 bus ticket to Genting!! And I have to keep asking a NON RESPONSIVE CHAT!!!

Updates (7April) I DID contact via your app email & what apps even Facebook message.... non is replying?? JUST LET ME KNOW IF I NEED TO RE-BOOK? Has my booking been capture or need to cancel so that I can make necessary changes.
You can reply my review here why can't you reply my question in the WhatsApp or email?

Sampah punya kotanaim express (teraju travel) ticket bayar sampai rantau panjang tapi cuma berhenti di Pasir Mas. Bas yang sepatutnya saya naik pun dah pergi dulu (tidak ikut jadual berlepas), dan yang saya naik ini bas tambahan. Memang sampah la punya perkhidmatan

I'm a content creator I will share my bus travel experience TBS to penang bus arrive time is 10:30 but coming late then time to get on the bus myb supervisor he said little bit bag also can't bring but i see malaysia people bring hes bag after that's specially i buy ticket choice set for recoding view but bus driver come and said free set you go other set then i see he's friend coming bus driver move me other set so malaysia have value local people foreign don’t have value tourist don’t have value tnq...for everything i will share my this is experience youtube,instagram,facebook and X and Tnq...so much easybook i will pay extra and buy ticket i'm very disappointed about my video i hope you will try...to fix these... Bus name is Billion Stars ( BILLION STARS EXPRESS)

Frauds and scammers. Easybook Singapore offering SGD 12 with refferal sign up. I signed up with a refferal code and didn't receive any promotional wallet cash of $12. I raised a ticket no. 2615860. It's been more than 2 weeks and no action has been taken.

真心建议大家购买的时候小心些，买错不一定可以换，换了也不一定会还你钱，收钱后可能他的钱就不见了，要很久才能还你，如果可以，建议大家直接到巴士站买，然后问好好。巴士没有问题，最大的问题就是这个公司的售后处理方式很乱。非常不好的体验感，for easy book app

Already reducted my money but not proceed for my booking although i had replied the email.

Very dissappointed when i ask about my booking status!!!!

Need to book again and paid twice.
The customer service was very poor!

The bus for which I bought a ticket did not exist. At the bus station I got issued a ticket for a bus departing one hour later than planned.