I had an issue with one of my Eaziglide pans that I had for many years and I have to say that Nathan was amazing handling my concerns. His customer service skills were excellent and replacement pan se... Ver mais
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Veja o que dizem as avaliações
Outstanding Customer Service and Smooth Warranty Claim! I had a great experience with Eaziglide's customer support. My original pan developed an issue with the non-stick coating after light use, an... Ver mais
Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Ver mais
A empresa respondeu
I absolutely love these baking trays and on fact I have three. They are the best baking trays I have owned. The non-stick has been brilliant. The oldest ones I have are five years old, I use them... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Informações de contato
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Reino Unido
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,6
Excelente
525 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
30cm Lid
This was bought for our Easiglide 30cm pan. The lid is very high quality and is a snug fit on the pan. Excellent!
24 de outubro de 2025
Resposta da Eaziglide
Hi Paul,
Thank you for your review. We’re so pleased to hear the 30cm lid fits perfectly and that you’re happy with the quality.
Thank you for choosing Eaziglide.
The Eaziglide Team
issue with a relatively new pan!
I had an issue with a relatively new pan, I contacted customer service and from the start to the finish with my new pan arriving quickly as a replacement I couldn’t be happier. the service was excellent, great customer service skills and communication, the staff were great on email and efficient and now I have a shiny new pan, I would highly recommend them and their pans, great service. The packaging was eco but super robust so very pleased all round.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Eaziglide
Hi Rosy,
Thank you for your review. We’re sorry you experienced an issue initially, but we’re delighted to hear our team was able to resolve it quickly and efficiently for you.
It’s great to know you were happy with the communication, service and packaging, and that you’re now enjoying your new pan.
We truly appreciate your recommendation.
The Eaziglide Team
Excellent customer service
We purchased an Eaziglide frying pan about 7 or 8 years ago from John Lewis. It worked great but recently the handle came loose and part of the plastic that connected the handle to the pan broke off. I emailed a few photos and explanation to Eaziglide expecting that this wouldn’t be covered by the lifetime guarantee. I also didn’t have the original receipt.
To my pleasant surprise, I received an email back indicating that they would ship a replacement pan to me ASAP. They further explained that the replacement had a new handle design which will avoid this problem again in the future. We received the pan today at home and it’s great. I couldn’t be more pleased with the customer service and how the company honored its guarantee.
Well done to Eaziglide. We will be buying from them again.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Eaziglide
Hi Joel,
Thank you for your review. It’s great to hear you were pleased with the updated handle design and that your replacement pan arrived safely.
Supporting our customers long term is exactly what we aim to do, so it’s great to know you were happy with the outcome.
We really appreciate your kind words and are so pleased you had a positive experience with us.
The Eaziglide Team
Resposta da Eaziglide
Thank you for your review. We’re so pleased to hear you’re happy with the quality of your wok and the customer service you received.
We hope you continue to enjoy cooking with Eaziglide.
The Eaziglide Team
Resposta da Eaziglide
Thank you for your great review. We’re so pleased to hear you found ordering easy, your delivery was prompt, and that you’re happy with the product.
We appreciate you choosing Eaziglide.
The Eaziglide Team
Efficient and friendly
Efficient and friendly. First class service.
Thank you - I will be recommending this company.
16 de outubro de 2025
Resposta da Eaziglide
Hi Sue,
Thank you for your review. We’re delighted to hear you found our service efficient and friendly.
Your recommendation means a great deal to us.
The Eaziglide Team
victoria was extremely helpful …
victoria was extremely helpful respoded very quickly on all occassions , very very happy with the outcome thank you
16 de outubro de 2025
Avaliação não solicitada
Resposta da Eaziglide
Hi Chris,
Thank you for your review. We’re delighted to hear Victoria was so helpful and responded quickly throughout.
It’s great to know you’re very happy with the outcome. We’ll be sure to pass your thanks on to her.
The Eaziglide Team
The pans are great
The pans are great. Very easy to clean and don't stick.
I have one I bought a few years ago that is still in great condition. That is why I bought this pan set and cleared out my old pans.
They arrived quickly.
2 de outubro de 2025
Resposta da Eaziglide
Hi Elaine,
Thank you for your review. We’re so pleased to hear you’ve been happy with your pan over the years and that it’s still going strong.
It’s great to know you’ve now upgraded to a full set and that they arrived quickly. We hope you continue to enjoy cooking with them.
The Eaziglide Team
Great pans!
26 de agosto de 2025
Resposta da Eaziglide
Hi Gail,
Thank you for your review.
We’re so pleased to hear you’re happy with your pans.
The Eaziglide Team
Guarantee honoured
The guarantee was honoured with no hesitation when the coating started to break away after 7 years of use. Excellent customer service.
Brilliant performance, we have four of the 28cm low casserole pans in our family.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Eaziglide
Hi John,
Thank you for your review. We’re so pleased we could honour the guarantee for you and that you were happy with the service provided.
It’s fantastic to hear our 28cm shallow casseroles are such a favourite in your family. We truly appreciate your continued support and are delighted they’ve been performing so well for you over the years.
The Eaziglide Team
Eaziglide honoured its lifetime guarantee
Eaziglide replaced our frying pan under its warranty without quibble, honouring their lifetime guarantee. This was agreed very quickly but the replacement pan was rather slow to arrive.
30 de setembro de 2025
Resposta da Eaziglide
Hi Jonathan,
Thank you for your review. We’re pleased we were able to honour the lifetime guarantee and arrange a replacement for you.
We apologise that the replacement took longer to arrive than expected and appreciate your patience while it was being delivered.
Thank you for choosing Eaziglide.
The Eaziglide Team
Quick and hassle free replacement of faulty pan
Having had a problem with the non-stick surface of our frying pan, Eaziglide were very quick to review our photos of the pan and to offer a replacement. Just a bit slow sending the replacement pan.
24 de setembro de 2025
Avaliação não solicitada
Resposta da Eaziglide
Hi Jonathan,
Thank you for your review. We’re pleased we were able to review your claim quickly and arrange a replacement for you.
We apologise that the dispatch of the replacement was a little slower than expected and appreciate your patience.
Thank you for choosing Eaziglide.
The Eaziglide Team
Inadequate packaging.
I have a number of Eaziglide products, which I love, so had no hesitation in ordering a deep casserole.
The parcel arrived on time but looked distinctly battered. On inspection I noted it was in an already used box, which was not big enough for the diameter of the casserole, which was inserted at an angle so that the lid had slipped partially off. Although protected top & bottom with packing, there was no protection at the sides to prevent the damage that had ultimately occurred.
There is no form of contact other than email with the inevitable slow response times.
I said I wanted to return the item for all a full refund and was then expected to arrange my own shipping at my expense.
I’m sorry to say that that’s the last time I buy direct from this company.
26 de agosto de 2025
Resposta da Eaziglide
Hi Ian,
We’re very sorry to hear about your experience and the condition your order arrived in. This is certainly not the standard we aim to provide.
We believe this matter has now been resolved and that a full refund was issued. We apologise again for the inconvenience caused and appreciate you bringing this to our attention, as it helps us review our packing processes.
Kind regards,
The Eaziglide Team
Resposta da Eaziglide
Hi Mr Davies,
Thank you for your review. We’re pleased to hear your order arrived quickly and was well packed.
We hope you are enjoying your purchase.
The Eaziglide Team
lifetime guarantee claim
this was a lifetime guarantee claim. I had my original receipt, sent you photos of my pan and you sent me a new one very quickly- I was impressed and my new pan is brilliant- thank you!
4 de setembro de 2025
Resposta da Eaziglide
Thank you for your review. We’re so pleased we could assist with your lifetime guarantee claim and get your replacement to you quickly.
It’s great to hear you’re enjoying your new pan, and we hope you shop with us again in the future.
The Eaziglide Team
Great service and great pan
4 de setembro de 2025
Resposta da Eaziglide
Hi Mike,
Thank you for your review. We’re so pleased to hear you’re happy with both our service and your pan.
We hope you enjoy cooking with it for many years to come.
The Eaziglide Team
Replacement Steamer Set
The finish started to come off my Neverstick2 20cm 3 tier steamer set. I contacted Eaziglide and after sending a few photographs they are sending me a replacement.
8 de setembro de 2024
Avaliação não solicitada
Resposta da Eaziglide
Hi Janet,
Thank you for your review. We’re sorry to hear you experienced an issue with your steamer set, but we’re pleased we were able to arrange a replacement for you.
We hope you’re enjoying your Neverstick2 3 tier steamer set and that it has proved to be the perfect kitchen tool.
The Eaziglide Team
Great customer service by Victoria
Victoria quickly responded with polite and helpful information. Further photo’s were requested and quickly processed by the company resulting in a replacement being ordered and despatched.
Great customer service, I will buy your superb products again.
Thank you.
8 de setembro de 2025
Avaliação não solicitada
Resposta da Eaziglide
Thank you for your review. We’re delighted to hear Victoria was able to assist you promptly and that everything was resolved smoothly.
It’s great to know you’re happy with both the service and our products. We truly appreciate your support and look forward to welcoming you back again.
The Eaziglide Team
Resposta da Eaziglide
Thank you for your review. We’re so pleased to hear you found our team polite and efficient.
We really appreciate your support.
The Eaziglide Team
Quality products easy to clean
Good website, great selection of products & very quick delivery. Quality excellent, robust & much less greasy chips when cooking oven chips. Easy to clean.
26 de agosto de 2025
Resposta da Eaziglide
Hi Julia,
Thank you for your review. We’re so pleased to hear you found the website easy to use and that your order arrived quickly.
It’s great to know you’re happy with the quality and easy clean performance, and that you’re seeing great results when cooking.
Thank you for choosing Eaziglide.
The Eaziglide Team
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