I had an issue with one of my Eaziglide pans that I had for many years and I have to say that Nathan was amazing handling my concerns. His customer service skills were excellent and replacement pan se... Ver mais
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Veja o que dizem as avaliações
Outstanding Customer Service and Smooth Warranty Claim! I had a great experience with Eaziglide's customer support. My original pan developed an issue with the non-stick coating after light use, an... Ver mais
Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Ver mais
A empresa respondeu
I absolutely love these baking trays and on fact I have three. They are the best baking trays I have owned. The non-stick has been brilliant. The oldest ones I have are five years old, I use them... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Informações de contato
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Reino Unido
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,6
Excelente
525 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Outstanding Customer Service and Smooth…
Outstanding Customer Service and Smooth Warranty Claim!
I had a great experience with Eaziglide's customer support. My original pan developed an issue with the non-stick coating after light use, and I contacted their team under the lifetime guarantee policy.
Victoria from Customer Services was exceptionally helpful, prompt, and clear in her communication. They solved the problem by only two days. Since my original 28cm model was out of stock, she seamlessly processed an alternative model for me as a replacement.
The entire claim process was stress-free and handled with brilliant efficiency. Excellent product guarantee backed up by top-tier service—highly recommended!
7 de agosto de 2026
Avaliação não solicitada
Needed a replacement glass lid for pan
Needed a replacement glass lid for pan. Had stock, quick despatch
20 de julho de 2026
Lidded casserole
The casserole arrived on time and was very well packed. It has been used several times and is living up to its name.
23 de julho de 2026
I had an issue with one of my Eaziglide…
I had an issue with one of my Eaziglide pans that I had for many years and I have to say that Nathan was amazing handling my concerns. His customer service skills were excellent and replacement pan sent. Thank you
29 de julho de 2026
Avaliação não solicitada
Great product, amazing service
I purchased an Eaziglide casserole pot a few years ago from John Lewis, fantastic product for the price. Sadly a small portion of the non-stick coating delaminated, I contacted Eaziglide who shipped a replacement within 24 hours - amazing customer service!
13 de julho de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Scott,
Thank you for your 5-star review!
We're delighted to hear that you've been impressed with both our customer service and the value for money our products offer. We hope you enjoy trying more of our products and continue growing your Eaziglide collection!
Kind regards,
The Eaziglide Team
Excellent Customer Service …
Needed a replacement frying pan and Victoria was very helpful and accommodating.
15 de julho de 2026
Resposta da Eaziglide
Hi Kim,
Thank you for your 5-star review!
We’re delighted to hear that you had a positive experience with our customer service team.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Great baking trays - totally recommend
I absolutely love these baking trays and on fact I have three. They are the best baking trays I have owned. The non-stick has been brilliant. The oldest ones I have are five years old, I use them every day and I noticed that food was starting to stick. However these trays have a lifetime guarantee so I just contacted the company with my proof of purchase and they replaced both the trays I was having trouble with. So I now have two nice new trays and they are fantastic. I would absolutely recommend these baking trays. Great customer service and the warranty is totally worth having.
8 de julho de 2026
Resposta da Eaziglide
Hi Sarah,
Thank you for your 5-star review!
We're really pleased to hear that you've been impressed with our baking trays and that they've been a favourite in your kitchen for so many years! It's great to know we could help replace your products under our guarantee so you can continue enjoying them.
Hopefully you'll get the chance to try more of our products and continue growing your Eaziglide collection.
Kind regards,
The Eaziglide Team
Amazing customer service.
Amazing customer service.
Really pleased with my pan.
Thank you
29 de junho de 2026
Resposta da Eaziglide
Hi Linda,
Thank you for your 5-star review!
We're delighted to hear that you've been impressed with both our customer service and the quality of our products. We hope you enjoy trying more of our products and continue growing your Eaziglide collection!
Kind regards,
The Eaziglide Team
Great pans,great customer service
Great customer service Dealt with my complaint in a professional and timely manner.
29 de junho de 2026
Resposta da Eaziglide
Hi Suzanne,
Thank you for your 5-star review!
We're delighted to hear that our customer service team could help to deal with your query and find a satisfactory outcome in a professional manner.
Kind regards,
The Eaziglide Team
I brought the full set of pans and not user friendly
I brought the full set of pans and frying pans from John Lewis, £200, used the pan first time 3 days ago, I did not realise that the handles on the lids for these pans are metal, my fingers got scalded, when I tried to drain the potatoes, water seeped through the rim and burnt my hand as well, I thought these lids drain without lifting the lid. Too late to return as John Lewis said not their problem, going to ditch the pans and buy new ones with friendlier lid handles like my old ones of 20 years that i unfortunately threw away, I notice that all pans etc in John Lewis have these handles
1 de julho de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Lesley,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
As with all cookware featuring metal handles, the handles can become hot during prolonged use on the hob, so we recommend handling them with care and using oven gloves where needed.
Our saucepans are designed with double pouring spouts, allowing water to be drained without fully removing the lid. When the lid is held securely against the pan, the pouring spouts provide an opening for the water to flow through.
If you feel the lids on your pans do not fit securely against the rim, or you believe there may be a fault, please contact our team at reception@imperialgb.com and they'll be happy to assist.
Our metal handles are designed to provide the versatility of using the cookware on both the hob and in the oven, but we appreciate that every customer has different preferences, and we're grateful you've taken the time to share your feedback.
Kind regards,
The Eaziglide Team
Quick response
10 de junho de 2026
Resposta da Eaziglide
Hi Yu Sun,
Thank you for your 5-star review!
We’re really pleased to hear you were happy with our quick response times.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Great customer service
Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once they had received photos and a copy of the receipt. Great having the lifetime guarantee 😊 thank you
9 de junho de 2026
Resposta da Eaziglide
Hi Claire,
Thank you for your 5-star review!
We’re really pleased to hear our customer service was quick and efficient in resolving the issue with your casserole pot.
It’s great to know the lifetime guarantee gave you peace of mind and that we could get a replacement sorted for you.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Quick and efficient resolution
Quick and efficient resolution, always easy to sort out any issues.
15 de junho de 2026
Resposta da Eaziglide
Hi Con,
Thank you for your 5-star review!
We’re really pleased to hear that our customer service has been consistently helpful and efficient when needed.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
I had a problem with the small pan in…
I had a problem with the small pan in the eazyglide set - it was replaced with a bigger one to solve the problem immediately, no fuss at all. Thank you
3 de junho de 2026
Resposta da Eaziglide
Hi Anon,
Thank you for your 5-star review!
We’re really pleased to hear the issue with your small pan was resolved quickly and without any hassle.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Professional 3 saucepan set and 24cm…
Professional 3 saucepan set and 24cm casserole. Very pleased: work well on induction hob, very easy to clean, like the lid straining small and large holes. Delivered quickly.
8 de junho de 2026
Resposta da Eaziglide
Hi KJ,
Thank you for your 5-star review!
We are so pleased to hear that you are enjoying your Eaziglide cookware and that it is working well on your induction hob.
It is great to know the straining lids have been a useful feature and that your order was delivered quickly.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Excellent Customer Service
Victoria was very helpful in arranging a replacement casserole dish under the terms of the guarantee for this product. The replacement arrived the next day. First class service.
10 de junho de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Jack,
Thank you for your 5-star review!
We are so pleased to hear that Victoria made your experience a positive one and that our guarantee claims process was quick and efficient.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Excellent Customer Service
Asked customer service to honour a lifetime guarantee. After checking the product they did so with minimal fuss. Polite and efficient.
8 de junho de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Keith,
Thank you for your 5-star review!
We are pleased to hear that our guarantee claims process was straightforward and that you received your new product promptly.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
This is my second purchase
This is my second purchase, the first being a round cake tin. The 12 cup bun tin is brilliant, the cakes come out perfectly without sticking. I highly recommend Eaziglide products, they are the best tins I have ever had.
26 de maio de 2026
Resposta da Eaziglide
Hi,
Thank you for your 5-star review!
Thank you for returning to Eaziglide to make your second purchase. We are so pleased to hear that our products are performing well for you and that your bakes are turning out perfectly and releasing with ease.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Problem with Pan on an Induction Hob
We had a problem with an Eaziglide pan on our induction hob. Eaziglide were very helpful and sorted the problem for us
Their pans are excellent quality and they are a very helpful company !
29 de maio de 2026
Resposta da Eaziglide
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that you were pleased with your customer service experience and that we were able to help reach a satisfactory outcome for you.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
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