ebiketuner.com Avaliações 63

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great product - I made an error and accidentally ordered the incorrect model but was sorted out very quickly. Install instructions for the Yamaha weren’t quite aligned with my bike model so maybe coul... Ver mais

Avaliado com 1 de um total de 5 estrelas

I ordered a tuning kit for my Specialized bike of these guys, paid online on their store on Friday evening, then I received an email midday Saturday saying your order has been cancelled, no explanatio... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

What a great company do deal with very fast responses and really helpful. Highly recommend for anyone.

Avaliado com 5 de um total de 5 estrelas

Power box for Yamaha PW-S2 fitted easily, was able to remove housing on Haibike Alltrack 6 without removing crank, and can't go wrong fitting as the 4 plugs are all different so only connect the right... Ver mais

Detalhes da empresa

  1. Loja de Bicicleta

Escrito pela empresa

We’re a independent, UK-based business specialising in premium eBike tuning kits for Bosch, Shimano, Giant, Yamaha & Specialized systems. Trusted by over 11,000 riders worldwide, we offer fast, tracked global shipping, expert support, and hassle-free 30-day returns. Whether you’re looking to ride faster, climb smoother, or unlock your bike’s full potential — we’ve got the right kit for you.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

63 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

Couldn’t be happier

Couldn’t be happier. Great service great products exactly what they said it would do and super quick delivery would recommend and would buy again Without hesitating.

7 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Power box for Yamaha PW S2

Power box for Yamaha PW-S2 fitted easily, was able to remove housing on Haibike Alltrack 6 without removing crank, and can't go wrong fitting as the 4 plugs are all different so only connect the right way ! Riding it is so much better as no motor cut- out but pretty safe as limited by gearing as to how fast you can pedal so nice at 25mph. A great product !

6 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

Brilliant customer service. Very fast delivery and a superb product. Ordered the Volspeed V4 for my gen4 bosch motor. Installed it in no time. It's transformed my Cannondale Moterra. Can't recommend enough!

9 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

I’ve purchased two Vol speed units from Ebike Tuner (one for Bosch and one for Sync Drive Pro 2) and both work perfectly. Easy to set up annd easy to install. Any questions I have asked have been answered promptly.
I would wholeheartedly recommend using them when purchasing a derestrictor for your ebike.

28 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service and assistance.

I found working with ebiketuner a really good experience. I initially sent them my bike specification and withing a few hours they had responded with the recommended tuner for my bike. Great Start :-). The tuner arrived as promised in 2-3 days. I eventually found a video on youtube for a similar bike install to mine. make sure that you do this piece of research as the manual that comes with the tuner is quite basic and a good video will save a lot of time. On my first attempt I struggled to get all the wiring into the down tube as suggest wit ht he extra connectors. I emailed ebiketuner and again within 24 hours they had responded with a local Ebike shop that would help me with the install. i did manage to do it myself with out the ebike shop however i was really impressed with the customer service and willingness to help.

20 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I paid for the best chip they had for…

I paid for the best chip they had for my bike. It worked for about two days and then the system went into limp mode. It wasnt the shop or service either, because they knew it has a chip on, and was fine when it left their shop. You can't get them easily on the phone, and they answer Whatsapp every few days. They suggested I try riding 90 minutes with the assistance off !!!!!!, and never followed up to see if my $450 AUD purchase was working. IF they knew this problem before they sold it to me, are they still allowed to sell the product. This would be called misleading advertising in Australia if that did happen, and would need to be rectified.

5 de julho de 2023
Avaliação não solicitada
logotipo da ebiketuner.com

Resposta da ebiketuner.com

Dear Jim,

We appreciate you taking the time to share your experience, and we apologise for the inconvenience you have faced with our chip for your bike. We understand how frustrating it can be when a product doesn't meet your expectations, especially after investing in the best chip available.

We sincerely apologise for the issue you encountered with the system going into limp mode. This is certainly not the experience we want our customers to have.

As for the suggestion to ride without assistance for 90 minutes, we understand how it may have seemed like an unusual solution. But, this is actually how Bosch ebikes are reset without visiting a bike shop.

We want to assure you that we take customer satisfaction seriously and we strive to rectify any issues promptly. Please reply to the text message we sent on Sunday 16th July at your earliest convenience so we can find a suitable solution for you.

Misleading advertising is never our intention, and we assure you that we comply with all relevant regulations and standards in Australia.

Once again, we apologise for the inconvenience caused, and we value your feedback as it helps us improve our products and services. We hope to have the opportunity to make it right and restore your trust in our brand.

Avaliado com 5 de um total de 5 estrelas

Very happy!

Really quick arrival after order. Plug and play Speedbox 3. Only took 10 minutes to install, works perfectly. I am very happy, thank you ebiketuner!

16 de fevereiro de 2023
Avaliado com 5 de um total de 5 estrelas

I keep coming back for more.

This is the third tuning chip from E-bike tuning. I went for the Speedbox 3 for Bosch. Easy to fit and works a treat. Quick delivery with no dramas. Well pleased. One more bike to go so better save up.

20 de fevereiro de 2023
Avaliado com 3 de um total de 5 estrelas

supported but no outcome

The team was very responsive to support and help me operate the chip, yet it looks like the chip will not operate on my 3.0 vado engine.
Pretty disappointed as I initially checked the pear tune was the correct model but it doesn't work unfortunately. I will now wait for the future chip release

12 de fevereiro de 2023
Avaliado com 4 de um total de 5 estrelas

Perseverance wins

I initially had a problem installing your equipment but, through substantial perseverance, Dianne was able to assist greatly to enable me to make a successful installation.

12 de janeiro de 2023
Avaliado com 2 de um total de 5 estrelas

The product was fine however was not…

The product was fine however was not made aware of the import duties and taxes that I would incur when ordering and having delivered to Canada. This would have changed my purchase decision as it added $85 for total delivery fees! That is almost half the cost of the product... Ouch!

Also the product would not work with my Bike. The ebiketuner support was not able to resolve this however when contacting the product manufacture they had the solution back to me the same day.

24 de janeiro de 2023

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