Eclectic Niche Avaliações 

63
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered and paid for items in stock , 4 bar stools and 2 lamps delivery came , no lamps , contacted team , waited long time for reply then received a reply telling me they never arrived because they w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered a very large mirror from Eclectic Niche but unfortunately it came damaged. After I had emailed customer services pictures of the damage, a new one was promptly ordered, and although I'd e... Ver mais

Avaliado com 5 de um total de 5 estrelas

Having read a number of poor reviews on the length of time for products to arrive I rang the company to check out whether item I required was in stock. Excellent, polite customer service. Product ar... Ver mais

Avaliado com 1 de um total de 5 estrelas

Poor service, ordered a product which upon delivery was the incorrect product. The correct product is out of stock. We were told we would not get the refund unless we send back the product in its orig... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Armários Embutidos
  2. Loja de Móveis para Quartos
  3. Loja de decoração de design de interiores
  4. Loja de Móveis
  5. Loja de Iluminação
  6. Tapeçaria

Escrito pela empresa

​Eclectic Niche Ltd is the online destination for curated unique interiors that inspire. Our mission is to create an online destination that reinvents the experience of our customers either shopping for Luxury goods or needing a personalized Design service. Explore luxury furniture and designer home décor from top brands. We strive to provide a unique range of home furnishings with comfort, practicality and uniqueness at the helm of our selection process.​ Our bespoke interior design service is tailored to our client’s needs, providing detail driven luxury interiors that perfectly suits the client's context honing on our unique service founded on timeless style; whether it be complete home refurbishment or home refresh, we look forward to helping you create the home you’ve always wanted. Timeless interiors that stand the test of time…


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

63 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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3,2

Todas as avaliações

(63)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Beautiful Mirror

Great looking mirror. Swift delivery and will buy again from them. Mirror turned out to be a bit small for where I initially wanted it but looked even better in the alternative space.

2 de dezembro de 2021
Avaliado com 1 de um total de 5 estrelas

Mistrust and misleading…try to avoid Eclectic Niche

Very sad to say but try and avoid this site! After queries and discussion about certain product, we were happy to place an order. We used opportunity and Black Friday deal, paid and received the conformation email. However the following day we’ve received an email via PayPal to say that we’ve been refunded and our order has been cancelled without any explanation, without contacting us first.
After I reached out to Eclectic Niche, I’ve been told it’s been an online glitch! Now, the stools that I’ve chosen was double the price on their site. How is that possible?
By choosing this company, I missed out on a good deal elsewhere and it will cost me £££ more.
Very misleading and mistrusting experience. Please be wary of Eclectic Niche.

2 de dezembro de 2021
Avaliação não solicitada
logotipo da Eclectic Niche

Resposta da Eclectic Niche

Hello,
We are sorry about your experience with us. Please send us an email at info@eclectic-niche.com with your NAME and ORDER NO. so that we can resolve any issues you may have had. We look forward to hearing from you.

Regards,
Eclectic Niche Ltd

Avaliado com 2 de um total de 5 estrelas

As per other reviews

As per other reviews, I had to wait 5 months for my chair. An update would have been useful. Also, my fault for not noticing, but the office chair doesn't come with castors which makes manouevering it under my desk a bit tricky. But it's very comfy and looks great!

9 de agosto de 2021
Avaliação não solicitada
logotipo da Eclectic Niche

Resposta da Eclectic Niche

Dear Matthew,

Thank you for your review. When the order was originally placed, it was on back order with receipt date for the 31/05/21, which was displayed on our website. There was however an additional delay which was purely due to logistical bottlenecks from our trade partners. We have taken your feedback on board and will endeavour to communicate in a timely manner with our customers.

Eclectic Niche Team

Avaliado com 3 de um total de 5 estrelas

Review of office chair

Interesting that you have asked for a review of a product that I have not yet received! In your defence you did tell me of the likely delay. You collected my money very efficiently.

12 de abril de 2021
logotipo da Eclectic Niche

Resposta da Eclectic Niche

Dear David,
We apologise that the notification to review your order got to you before actually receiving the item, these are usually automated. We will endeavour to ensure it doesn't happen in the future.

If you require further assistance do let us know.

Regards,
Eclectic Niche

Avaliado com 5 de um total de 5 estrelas

Lounge side tables

Two Beautiful side tables delivered when promised. These tables are of great quality and compliment our room perfectly. Great service would recommend.

10 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

I ordered a very large mirror from…

I ordered a very large mirror from Eclectic Niche but unfortunately it came damaged. After I had emailed customer services pictures of the damage, a new one was promptly ordered, and although I'd expected a long lead time for the replacement, it soon arrived and in perfect condition.
Would have been nice to speak to someone on the phone rather than having to wait for a response to an email (but maybe that's my age!), would definitely use Eclectic Niche again.

22 de fevereiro de 2021
Avaliado com 5 de um total de 5 estrelas

Aerith 12 Light Pendant

Purchased a 12light pendant from Eclectic Niche. There was a small problem but it was not an issue for these guys, it was resolved with very little fuss. Would definitely shop here again. Thank you for a lovely shopping experience

29 de dezembro de 2020
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Very poor communication from this…

Very poor communication from this company. I ordered a floor lamp and only found out it was out of stock after I contacted them. I was then asked if I was willing to wait for restock in a few weeks, I said I would wait. The restock date passed and I hadn’t received anymore correspondence so I contacted them again to be told the restock date was put back another 5weeks. I asked for a refund which was processed immediately. Just disappointed with the lack of communication to get basic information.

26 de dezembro de 2020
logotipo da Eclectic Niche

Resposta da Eclectic Niche

Dear Marian,
We apologise for any inconvenience caused. We strive to deliver items between 5-10 working days but unfortunately in this instance due to general delays at the ports, the re-stock date proposed was no longer feasible and the date was pushed back. Your feedback is valued and we will endeavour to improve on our communication with our customers.

Avaliado com 4 de um total de 5 estrelas

Beautiful coffee and side tables by…

Beautiful coffee and side tables by gallery direct. Although dispatch was late due to the current COVID situation, the communication has been very good. Great products that were packaged very well.

16 de novembro de 2020
Avaliação não solicitada

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