Egg Back Home Avaliações 49

Resposta da Egg Back Home

Atualizado em 5 de mar. de 2025

We would like to clarify the situation. You have written two completely different reviews, contradicting yourself in each one. In our initial response, we mentioned a misunderstanding because we genuinely thought this was related to another case, given the inconsistencies in your statements.

To be clear: your mug has no defects. There are no scratches or flaws—the design is exactly as intended. If there had been a defect, we would have immediately replaced it, as we always do in such cases. However, what you are describing is simply the natural variation of the product, which is clearly communicated on our website.

We gave you the option to return the item if you were not satisfied. If you choose not to return it, that’s entirely up to you, but it does not justify making false claims.

You are, of course, free to leave any reviews you wish, and we will continue to respond to all of them. However, spreading misinformation is not fair to us as a company
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We’re sorry to hear that your experience did not meet your expectations. Our goal is always to provide the best possible service and ensure fairness in every situation.

The mugs you ordered are part of a handcrafted collection, where each piece is individually dipped using a manual process, resulting in natural variations in color and pattern. This uniqueness is clearly stated on our website to set the right expectations about the final product.

Despite this, we fully acknowledged your concerns and provided all possible support, responding to multiple emails and offering a fair solution—a full refund upon return of the product. This is a standard process in e-commerce and ensures fairness for both parties.

We understand that this may not have been the resolution you hoped for, but at no point did we refuse to assist or ignore your messages. Our team was available and provided clear solutions aligned with our policies.

We always strive to improve and appreciate your feedback. If you ever decide to give us another chance, we’d be happy to assist you.

Resposta da Egg Back Home

Atualizado em 5 de mar. de 2025

Once again, we stand by the fact that everything we stated in our previous response is exactly what we communicated to you via email and you know that. It would have been far easier for us to just send you two mugs than to waste time arguing online. However, we don’t operate by simply trying to please everyone at any cost—we operate with fairness, honesty, and respect for our brand and policies.

We are not trying to “look good” in public—we are simply ensuring that misinformation is not spread about our company.

It’s genuinely hard to understand what someone like you gains from spending time online attempting to harm a small business that is built on hard work. If we were some large corporation ignoring complaints, perhaps I could understand, but that is far from the case.

We stand by our values and will continue to be transparent, fair, and committed to quality—whether people choose to spread false accusations or not.

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We would like to clarify the situation. You have written two completely different reviews, contradicting yourself in each one. In our initial response, we mentioned a misunderstanding because we genuinely thought this was related to another case, given the inconsistencies in your statements.

To be clear: your mug has no defects. There are no scratches or flaws—the design is exactly as intended. If there had been a defect, we would have immediately replaced it, as we always do in such cases. However, what you are describing is simply the natural variation of the product, which is clearly communicated on our website.

We gave you the option to return the item if you were not satisfied. If you choose not to return it, that’s entirely up to you, but it does not justify making false claims.

You are, of course, free to leave any reviews you wish, and we will continue to respond to all of them. However, spreading misinformation is not fair to us as a company.

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Resposta da Egg Back Home

5 de mar. de 2025

We want to clarify that there are no hidden shipping costs—what you paid at checkout covered all shipping fees. You might be referring to customs duties, which are entirely separate charges imposed by your country’s customs authorities.

As a Norway resident, you’re likely aware that any purchase made outside of Norway is subject to import taxes and fees, something we have no control over. These costs are clearly stated in our shipping policy, and we always encourage customers to check their local import regulations before ordering.

Calling this a scam is unfair, as we have been fully transparent about our pricing and policies. We understand that customs fees can be frustrating, but unfortunately, they are a government-imposed charge, not something we add.

Resposta da Egg Back Home

5 de mar. de 2025

Wow, this made our day! 😊 We’re so happy to hear that your order arrived so quickly and that you’re loving your new tableware. Our team always does their best to make sure everything gets to you safely, so knowing that it all went smoothly means a lot to us.

Thank you for taking the time to share your experience and for recommending us—it really means the world! Hope to see you back soon! 💛

Resposta da Egg Back Home

5 de mar. de 2025

We’re sorry to hear that you were unhappy with your experience. However, we want to clarify that all customs duties and import taxes are clearly stated during checkout and in our shipping policy. These fees are set by your country’s customs authorities and are not something we can control or absorb.

Regarding returns, we do accept returns as long as the items are in their original condition and packaging, as stated in our policy. However, as with any customer-initiated return, the shipping costs are the buyer’s responsibility. This was communicated to you transparently, and we’re unsure what other resolution was expected from our side.

We always aim to be as clear as possible about shipping and return policies to avoid misunderstandings. While we regret that this situation was frustrating for you, we believe we handled it fairly and in line with our stated terms.