EGR Auto Avaliações 

302
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Extremely poor customer service from EGR. Almost a month after we cancelled an order, EGR failed to action the cancellation and sent the part anyway. It also took nearly a month for the refu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Ver mais

Detalhes da empresa

  1. Loja de Acessórios Automotivos

Escrito pela empresa

EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

302 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,3

Todas as avaliações

(302)

40 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great communication and best of all…

Great communication and best of all awesome product. Actually exceeded my expectations as I thought it might be a bit flimsy but it’s actually really good

5 de março de 2025
logotipo da EGR Auto

Resposta da EGR Auto

Thanks for the great review Andy! We're glad our products exceeded your expectations.

Avaliado com 1 de um total de 5 estrelas

Terrible after sales service, faulty products

I purchased a canopy from EGR with the expectation that it would last beyond the standard warranty period. Given the significant investment of approximately $4,000, I anticipated that the company would assist with the repair or replacement of any damaged items. Unfortunately, EGR has outright declined to provide any support in this matter. Their only offer was a 20% discount on a replacement canopy, with installation costs falling on me. I strongly advise against engaging with this company, as they have not offered any assistance, even after consumer protection agencies intervened. If it were possible to rate them lower than one star, I would certainly do so.

24 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DON'T BUY OR ATTEMPT

Worst instructions I have ever attempted to read do yourself a favour and choose another brand or get some poor prick to install it for you!

14 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

EGR roll cover?…..run a mile!!!

Do yourself a favour and steer clear of EGR roll covers. Such a disappointment. The experience started off with the cover being delayed for months, …then the installers damaged the car during install. Cover has leaked water since new and now the controller has gone haywire and just randomly opens by itself. Have been pursing a warranty repair. Took them 6mths for their first crack, which didn’t fix anything. Now waiting for round 2. They are no longer responding to correspondence and I’m stuck with ute tray I can’t store anything in. It’s now up near 9mths of hassling these guys. I’m now looking at court orders to get them to respond….what a joke

4 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Horrible service

I purchased the EGR V3 electric roll top cover to keep my tools secure for my Chevy 1500 ZR2. The top was installed with Opposite Lock in Wodonga in Victoria and the job appeared to be completed well. Looks Amazing on my ute. However, from day one it not only didn’t lock the lid that it also left my tailgate unlocked. As I was working in Melbourne, I felt very vulnerable to not have my vehicle locked. It’s been back twice to be repaired apparently needs some sort of new control solenoid which EGR refused to send in a timely manor. It’s 5 months now and the part has just turned up apparently. The Ute was in at opposite lock in mid December. EGR said that they would send the part as soon as possible by 10 January 2025. I thought this is getting a joke now so I rang EGR direct. I was told the state manager who was to organise the part. Was on holidays and they promised me that they would get another state manager to get onto it and send the part. It’s February now I had this installed in August. The company service and back up is a joke. I would not recommend this Product as there is no backup and support. Also, the back of my tailgate on top is all scuffed from the lid opening and closing which I assume is an installation issue. Lift your game each EGR

16 de agosto de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good product design but was for the…

Good product design but was for the wrong model car mine was 2019 1st generation model and small front flare was for later models.

5 de dezembro de 2024
logotipo da EGR Auto

Resposta da EGR Auto

Hi David, thank you for your review and apologies for the wrong design for your vehicle? Have you contacted our customer service team? They may be able to help you in getting the correct parts for you. Please contact them on 1300 320 338 or hello@egrauto.com.

Avaliado com 5 de um total de 5 estrelas

Ease in ordering

Ease in ordering, fast delivery and great service all round

5 de dezembro de 2024
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Resposta da EGR Auto

Thank you Jane! We're glad you had a great experience.

Avaliado com 5 de um total de 5 estrelas

Helpful

Helpful, honest advice and prompt service

4 de dezembro de 2024
logotipo da EGR Auto

Resposta da EGR Auto

Thanks for the great review Vicki!

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