Extremely poor customer service from EGR. Almost a month after we cancelled an order, EGR failed to action the cancellation and sent the part anyway. It also took nearly a month for the refu... Ver mais
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Veja o que dizem as avaliações
Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Ver mais
A empresa respondeu
I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Ver mais
A empresa respondeu
Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Ver mais
Detalhes da empresa
Escrito pela empresa
EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.
Informações de contato
84 Evans Road, 4107, Salisbury, Austrália
- 1300 320 338
- hello@egrauto.com
- egrauto.com
Pede aos clientes que avaliem
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
No update on order and huge delays
Great communication and best of all…
Great communication and best of all awesome product. Actually exceeded my expectations as I thought it might be a bit flimsy but it’s actually really good

Resposta da EGR Auto
Terrible after sales service, faulty products
I purchased a canopy from EGR with the expectation that it would last beyond the standard warranty period. Given the significant investment of approximately $4,000, I anticipated that the company would assist with the repair or replacement of any damaged items. Unfortunately, EGR has outright declined to provide any support in this matter. Their only offer was a 20% discount on a replacement canopy, with installation costs falling on me. I strongly advise against engaging with this company, as they have not offered any assistance, even after consumer protection agencies intervened. If it were possible to rate them lower than one star, I would certainly do so.
Products and installation instructions…
Products and installation instructions were excellent.

Resposta da EGR Auto
DON'T BUY OR ATTEMPT
Worst instructions I have ever attempted to read do yourself a favour and choose another brand or get some poor prick to install it for you!
great to deal will great product & fast…
great to deal will great product & fast service. well priced

Resposta da EGR Auto
EGR roll cover?…..run a mile!!!
Do yourself a favour and steer clear of EGR roll covers. Such a disappointment. The experience started off with the cover being delayed for months, …then the installers damaged the car during install. Cover has leaked water since new and now the controller has gone haywire and just randomly opens by itself. Have been pursing a warranty repair. Took them 6mths for their first crack, which didn’t fix anything. Now waiting for round 2. They are no longer responding to correspondence and I’m stuck with ute tray I can’t store anything in. It’s now up near 9mths of hassling these guys. I’m now looking at court orders to get them to respond….what a joke
Horrible service
I purchased the EGR V3 electric roll top cover to keep my tools secure for my Chevy 1500 ZR2. The top was installed with Opposite Lock in Wodonga in Victoria and the job appeared to be completed well. Looks Amazing on my ute. However, from day one it not only didn’t lock the lid that it also left my tailgate unlocked. As I was working in Melbourne, I felt very vulnerable to not have my vehicle locked. It’s been back twice to be repaired apparently needs some sort of new control solenoid which EGR refused to send in a timely manor. It’s 5 months now and the part has just turned up apparently. The Ute was in at opposite lock in mid December. EGR said that they would send the part as soon as possible by 10 January 2025. I thought this is getting a joke now so I rang EGR direct. I was told the state manager who was to organise the part. Was on holidays and they promised me that they would get another state manager to get onto it and send the part. It’s February now I had this installed in August. The company service and back up is a joke. I would not recommend this Product as there is no backup and support. Also, the back of my tailgate on top is all scuffed from the lid opening and closing which I assume is an installation issue. Lift your game each EGR
I checked the network look at many…
I checked the network look at many canopy I kept coming back your ad and
picture I thought it was impressive looking good

Resposta da EGR Auto
Good fast happy with the customer…
Good fast happy with the customer service team and website sitting easy to use

Resposta da EGR Auto
Good product design but was for the…
Good product design but was for the wrong model car mine was 2019 1st generation model and small front flare was for later models.

Resposta da EGR Auto

Resposta da EGR Auto
Canopy PartsGood product good correspondence and…
Good product good correspondence and service from all

Resposta da EGR Auto
Tonneau cover for Ford Ranger
Purchased a tonneau cover for my Ford Ranger, very happy with the quality and ease of fitment. Delivered on time without fuss. Thanks EGR

Resposta da EGR Auto
always pleasant to deal with and great…
always pleasant to deal with and great service.
Abs Madinah

Resposta da EGR Auto
No regrets buying an EGR throttle controller.
Awesome product. It gave my Ranger great response.
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