Banner for electimuss.com

electimuss.com Avaliações 166

O TrustScore é 4.5 de um total de 5

4,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Absolutely impressed with Imperium by Electimuss. The scent is rich, smooth, and very luxurious. It opens fresh and slightly citrusy, then settles into a warm, elegant blend that feels expensive... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ja kupiłam parfum drugim razem. Ja bardzo lubię Electimuss, bo fantastyczne mają parfumy. Zapach długo utrzymuje, projekcją parfum niezwykła. Nu I ozdobą, pudełka, zbieram kolekcję. Chciałbym kupić... Ver mais

Avaliado com 5 de um total de 5 estrelas

Prompt service and kept in the loop regarding delivery......i am very confident buying from the incredible " Electimus " Bravo to you all......from Australia ! Black Caviar is unique and addictive.

Avaliado com 5 de um total de 5 estrelas

Unbelievable, how many you haven't managed to discover, at my age I've had all kinds of perfumes. I can tell you that this company will make you very happy, it has many strong shades, I'm sure you hav... Ver mais

Detalhes da empresa

  1. Perfumaria

Escrito pela empresa

Electimuss London is a founder-owned, luxury niche fragrance house. Our mission is to create daring, opulent and passionate scents, for lovers of fragrances who seek and appreciate the best in quality, creativity and individuality. We are independent and not afraid to do things differently. Founded in 2015, Electimuss has built a strong international presence in more than 50 countries with new territories being opened every year. Electimuss means “to choose the best,” and our fragrances live up to our name, using only the highest quality ingredients to create luxurious experiences through scent. We entice and encourage people to explore and delight in the sensory pleasures of our perfumes as a powerful form of identity and self expression. Electimuss only works with perfumers of the highest skill and ingredients of the rarest and most exceptional quality. We have created an exciting and diverse portfolio of 25 intense and indulgent fragrances across six collections. We also stock travel atomisers, discovery sets and luxury boxes which beautifully present three 100ml bottles of fragrance, and hair mists in our best-selling scents.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

166 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Top notch perfume

Nice perfume,you can feel it all day on you and delivery is so fast

30 de junho de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you! We're so glad you're enjoying the fragrance and that it arrived quickly — that lasting scent is exactly what we aim for!

Avaliado com 5 de um total de 5 estrelas

Beautiful scents

Beautiful scents. I’m still undecided about where to begin.

30 de junho de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you! We're so glad you're enjoying the scents — and if you need any help choosing where to begin, we’re always happy to guide you!

Avaliado com 5 de um total de 5 estrelas

Great

Longevity**: Exceptional—lasts 10+ hours on skin and even longer on clothing.
- **Sillage**: Strong but not overpowering; it commands attention without being intrusive.

25 de junho de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you! We're so pleased you're enjoying the performance and balance that kind of lasting impression is exactly what we strive for!

Avaliado com 5 de um total de 5 estrelas

They really are the best

Great customer service. Premium packaging and fast deliver.

16 de junho de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you! We're so glad you enjoyed the service, packaging, and delivery — it means a lot to us!

Avaliado com 5 de um total de 5 estrelas

Loved the Discovery set

Loved the Discovery set! I will order Imperium in a full size bottle.

16 de junho de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you so much! We're thrilled to hear Imperium impressed you and that the whole experience met your expectations — your satisfaction means everything to us!

Avaliado com 1 de um total de 5 estrelas

Bad experience unfortunately and virtually no customer service

As a small reward before starting my thesis, I decided to treat myself and buy the Discovery Kit. Unfortunately, it turned into a really bad experience.

There were delivery issues—my order arrived about 9 days after I placed it. On top of that, I was taxed for the full €110 value of the kit, instead of the €15 that actually applies to the physical product. To contest the tax, I was told I’d need an invoice clearly showing the breakdown between the physical goods and the online voucher.

I emailed their customer service to request this document. It's been 19 days with no response. The deadline to dispute the tax has now passed, so I’m stuck with the extra charges.

Instead of around €10 in taxes and fees, I ended up paying nearly €40 more. And because of the delay and lack of support, I probably won’t even be able to use the voucher in time to test the scents—so that's basically €95 wasted. I thought about trying to contact them again, but after the first experience, I just let it go.

Overall, really disappointing. I had heard great things about the brand, but this was a letdown.

UPDATE:
It’s now been 42 days since I first contacted the client_care-emailadress and 17 days since I followed up via the hello-emailadress. I haven’t received a response to either message.

At this point, I’m not just disappointed – I’m honestly embarrassed. Especially considering this isn’t some small garage brand, but a seemingly well-established luxury fragrance house.

You’d expect at least some form of customer service, but the only interaction I’ve had since placing my order has been the reply to this review.

This is the first fragrance-related purchase I genuinely regret – and it’s not because of the fragrances themselves. It’s just been an unusually frustrating experience overall, which is a real shame considering the potential.

29 de maio de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you for taking the time to share this, and I’m truly sorry for the frustration and inconvenience you’ve experienced. This is far from the standard we aim to uphold, and I completely understand how disappointing this must have been — especially when it was meant to be a reward to yourself.

We deeply regret the delay in our response and the lack of clarity regarding the invoice breakdown. We’re currently reviewing our processes around customs documentation and communication to ensure this doesn’t happen again. We also want to make this right for you.

Please could you reach out to us again at hello@electimuss.com. We’d really like the chance to resolve this properly.

Thank you again for your patience and we send sincere apologies that your first experience with us fell short.

Avaliado com 5 de um total de 5 estrelas

Nach größeren Problemen

Nach größeren Problemen, bei der Einfuhr beim Zoll nach Deutschland, hat man mir nach 16 Tagen Lieferzeit endlich das Parfüm geliefert. Hier hat sich ELECTIMUSS sehr kooperativ und entgegenkommend verhalten. Erwähnenswert ist auch, dass man mit mir im besten Deutsch kommuniziert hat! Das schafft Kundenzufriedenheit.

2 de junho de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you very much for your feedback! We're delighted to hear that the perfume arrived safely despite the customs issues and that you were satisfied with our service and communication. Your satisfaction means a lot to us!

Avaliado com 5 de um total de 5 estrelas

It's truly an amazing company

It's truly an amazing company. I'm a regular customer because they genuinely care about my experience. Their perfumes always brighten my day—the beautiful scents help keep me feeling positive and uplifted. Also always I recommend my friends to try their perfumes.

1 de junho de 2025
Avaliação não solicitada
logotipo da electimuss.com

Resposta da electimuss.com

Thank you so much for your kind words and continued support! We're truly grateful to have you as a regular customer, and it means the world to know our perfumes bring positivity to your day. Thank you for recommending us to your friends — that’s the highest compliment we could receive!

Avaliado com 5 de um total de 5 estrelas

Luv ❤️

I am still working my way thru the 8 samples of the patchouli based scents to decide which full size bottle I would like. The shipping time (even all the way across the pond) was very quick and having them to try is a must before ordering.

28 de maio de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you! We're so glad the samples arrived quickly and that you're enjoying exploring the patchouli collection — take your time, and we're here if you need any help choosing your perfect scent!

Avaliado com 5 de um total de 5 estrelas

fast delivery and a lovely scent…

fast delivery and a lovely scent ❤️❤️❤️⭐️⭐️⭐️⭐️⭐️

28 de maio de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you so much! We're thrilled you loved the scent — and glad it arrived quickly too! ❤️⭐️

Avaliado com 5 de um total de 5 estrelas

Fast delivery

Fast delivery, good perfumes.

21 de maio de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you! We're so glad you enjoyed the fast delivery and the perfumes!

Avaliado com 5 de um total de 5 estrelas

discovery set

I ordered the 20 samples discovery set and it’s amazing. Let aside the fragrances, all of them are unbelievably fascinating, the care and details of the product is astonishing.
But since it’s a perfumery brand let’s dig into the fragrances: it’s the best discovery set I ever bought. All samples are worth it! I can’t literally choose what to buy because I’m pretty sure at least 3 are fundamental and 10 are a treat and the seven remaining well… if you don’t have any clue for my birthday or just wish to buy me a present who am I to stop you.
Really
Amazing ❤️

13 de maio de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you so much for this amazing review! We're overjoyed that you loved the discovery set — both the presentation and the fragrances themselves. It means the world to us to hear how much thought and joy it brought you. Here's to finding your next signature scent (or three)!

Avaliado com 4 de um total de 5 estrelas

Tutto ok ma spese doganali alte

Tutto ok , non vedo l ora di usare lo sconto di 95 euro solo che non mi aspettavo avrei dovuto aggiungere le spese doganali altri 25 euro

7 de maio de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Grazie per il tuo feedback. Ci dispiace molto per le spese doganali impreviste, ma apprezziamo molto che tu le abbia condivise con noi.

Stiamo rivedendo la nostra procedura e, per tutti gli ordini superiori a £300, rimborseremo fino al 20% del valore dell'ordine per coprire dazi e tasse di importazione.

Avaliado com 5 de um total de 5 estrelas

Highly Impressed – Fast, Reliable, and Friendly

I had an amazing experience ordering perfume from this website! Their customer service is truly top-notch super friendly, responsive, and helpful. I really appreciated that the package was sent with trackable shipping, so I knew exactly where it was at all times. The delivery was impressively fast too — much quicker than I expected. Highly recommend and will definitely be ordering again!

30 de abril de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you so much! We're thrilled you had such a great experience — from service to delivery. Your kind words mean a lot, and we can’t wait to welcome you back again!

Avaliado com 5 de um total de 5 estrelas

I love the perfume its really nice

I love the perfume its really nice
Even the price is high

28 de abril de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you! We're so pleased you love the perfume — and truly appreciate your support and understanding of the quality behind the price.

Avaliado com 5 de um total de 5 estrelas

Amazing product

24 de abril de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you! We're so glad you think that — we truly appreciate your support!

Avaliado com 5 de um total de 5 estrelas

Long-lasting beautiful scent…

This is such a unique and fabulous scent! It lasts for hours, too! The presentation is absolutely beautiful. I purchased this as an anniversary gift to my husband. He is thrilled with it!

20 de abril de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you! We’re so happy to hear it made the perfect anniversary gift — and thrilled your husband is enjoying it!

Avaliado com 5 de um total de 5 estrelas

Beautiful brand

Most of the perfumes are excellent and extraordinary. It‘s just a pity that we have to pay extra taxes when you deliver it to germany.

15 de março de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you so much! We're delighted you're enjoying the fragrances. We understand the frustration with import taxes — unfortunately, they're set by local authorities, but we truly appreciate your support.

Avaliado com 5 de um total de 5 estrelas

Prompt delivery

Prompt delivery, great product, interesting brand.

20 de março de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you! We're delighted you enjoyed the product and experience — and so glad the brand caught your interest!

Avaliado com 5 de um total de 5 estrelas

Great unboxing experience

I buy perfume for the entire experience (bottle, name, box) not just for the juice. And I have to say that I was pleasently surprised by the entire Electimuss unboxing process. It was my first order, but I don't think it will be my last.
The perfume is also beautiful, it's thick, almost syrupy sweet, but not sickening. Absolutely worth a try

14 de abril de 2025
logotipo da electimuss.com

Resposta da electimuss.com

Thank you so much! We're thrilled you enjoyed the full unboxing experience — it means a lot to us. We're so pleased the fragrance resonated with you, and we can't wait to welcome you back for your next discovery!

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais