The Electric Tobacconist UK Avaliações 

1.343
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From the moment you place an order, this company is absolutely superb. You get an email confirmation straight away, then a tracking reference before you’ve even had time to make a brew. They us... Ver mais

Avaliado com 3 de um total de 5 estrelas

I have used this company for quite some time and the service has always been superb. However, I have noticed with increasing concern that the Royal Mail 48 tracking service is taking longer and longer... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Ver mais

Detalhes da empresa

  1. Loja de cigarros eletrônicos

Informação fornecida por fontes externas variadas

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(1.343)

37 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Outstanding Company!

I ordered liquids at 18.38 on Wednesday and recieved the goods at 9.30 on Thursday. You can’t get better than this! A great product at a really good price!

17 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Speedy delivery

I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received my order this morning. Great service! I'm so impressed with how quickly I've received my order. Will definitely be ordering from here again.

15 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Delivered to a previous address

Delivered to a previous address after I had updated my new address. When I complain, this is the response I received: "Thank you for getting back to us.

It appears as though you had placed your order and the original address on your account was used when checking out your order.

To ensure that this does not happen, we recommend double-checking your address when placing your order.
​
Often, these items will find their way back to our depot, at which point we will be happy to contact you to arrange complimentary re-delivery to the correct address. Sadly this is not a service we can guarantee."
Refunded through PayPal NOT these clowns

7 de julho de 2025
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi Nick, thanks for taking the time to leave us a review. We're sorry to hear you encountered this issue. After reviewing your communication with our team, we understand you mentioned the use of an outdated delivery address no longer associated with your PayPal account. Please note that updating your address in PayPal does not automatically update the details in your ET account, as the two are not linked. As the delivery address in your ET account was not updated, the system defaulted to the only saved delivery address. In such cases, our usual procedure is to re-dispatch the order once it is returned to us, as noted in our terms and conditions. However, as a PayPal case was opened, the order was subsequently refunded. We apologise for any inconvenience caused and thank you for your understanding. Best Regards - ET Team

Avaliado com 1 de um total de 5 estrelas

I tried to place an order on their…

I tried to place an order on their website these days, but the website went wrong after I paid 3 times. Now the bank has withheld 3 payments. I submitted an inquiry but still received no response.

29 de junho de 2025
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi Raymond, thank you for taking the time to leave us a review. We're sorry to hear you experienced difficulty placing an order. We’ve checked our system and, unfortunately, haven’t located any previous communication under the name provided. We kindly request that you contact us through our website's Help Desk. A member of our team will be happy to assist you and resolve the issue promptly. Best Regards - ET Team

Avaliado com 5 de um total de 5 estrelas

This is what Customer Service should be like

First time I've ordered from this company and wow what an experience. Not only did I get the fastest dispatch ever, their customer service skills are second to none.
I received my order and there was a sight issue (my fault). I contacted the company (on a Sunday afternoon) and received a reply the same day.
The issue was dealt with immediately and I was kept up to date via email regarding the progress of my return. I then received my replacement via 24H tracked RM.
I thanked the company and again received a response almost immediately.
I'm not sure if this is a small family firm or not but the way they run their business and their customer service is that of a small company who treats every customer individually and in a friendly professional way, just like customer service used to be many years ago.
Thank you ET you have restored my faith in online ordering:)
I will be ordering again and recommending you to everyone.

11 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

absolutely first class service

absolutely first class service. First time I've ordered from this company, not only was I impressed by their quick service, their prices are very competitive. I think this will be my 'go to' supplier from now on. Highly recommend.
⭐⭐⭐⭐⭐

8 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely amazing company!!

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special edition, 3 free nic salts £19.99 bargain price 😍 & and free 24 hour delivery!!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Miss S Clark, UK 🇬🇧😀

8 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Simply brilliant

Been using this website for a few years now and orders are always accurate, delivery is super fast and everything is priced very competitively. I have had absolutely nothing but positive experiences with them. Keep up the good work team!

29 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

This company shd be very proud at the service they offer. Easy ordering, great pricing, free delivery and next day delivery - even over Easter and weekends. Highly recommended.

18 de abril de 2025
Avaliação não solicitada

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