The Electric Tobacconist UK Avaliações 

1.343
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From the moment you place an order, this company is absolutely superb. You get an email confirmation straight away, then a tracking reference before you’ve even had time to make a brew. They us... Ver mais

Avaliado com 3 de um total de 5 estrelas

I have used this company for quite some time and the service has always been superb. However, I have noticed with increasing concern that the Royal Mail 48 tracking service is taking longer and longer... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Ver mais

Detalhes da empresa

  1. Loja de cigarros eletrônicos

Informação fornecida por fontes externas variadas

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(1.343)

37 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Perfect Customer Service

Great selection, fast delivery. I had one problem with the couriers (but not Electric Tobacconist itself) which ET sorted out immediately and all’s good. Absolutely top-notch customer service. Can’t fault them. Highly recommended!

11 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Been a loyal customer for 3 years

Been a loyal customer for 3 years. Noone faster at dispatching your order, always on point and correct. Fantastic customer service too where in 3 years I had one order go slightly wrong, rectified and compensation. Would give em 10/5 if I could. Top notch.

6 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing company

Perfect !
I have ordered from this company multiple times and their prices are exceptional and I receive my order next day. Amazing company. Highly recommended !

27 de março de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Site is awful items in basket come to…

Site is awful items in basket come to more money than the prices shown on items

14 de março de 2025
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi Paul, thank you for taking the time to leave us a review. We’re sorry to hear you encountered this issue. To confirm orders over £20 qualify for free delivery, while orders below this amount are subject to a £1.99 postage fee. If you’re experiencing a separate issue, please feel free to contact our team via the Help Desk, and we’ll be happy to assist. Best Regards - ET Team

Avaliado com 5 de um total de 5 estrelas

I’ve always had five star treatment and long time customer.

I’ve always had five star treatment from this company and excellent customer service. There choice of products you can choose is good, there’s devices for everyone from beginners to advanced. I have been a customer for years now and they are always my first choice in vaping and heated tobacco products. One of their staff was particularly helpful to me with a recent problem I had with an item not delivered but it was Royal Mail’s fault and not theirs.

11 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

had a problem with sent item



item delivered had a fault.
contacted them and got immediate response
rapid exchange of emails didn't resolve problem but replaced item without asking for a return.
Very impressed, wish there were companies like this

10 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Company

What a great company! Very easy ordering and can't believe how quickly orders arrive. Ordered twice and both times items were received the next day and were very well packaged

27 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am an elderly lady and stopped…

I am an elderly lady and stopped smoking a few years ago. I turned to vaping and very glad I chose this efficient company to order from. There is a brilliant range of products at very competitive prices and delivery has always been consistently fast. The ordering and payment process is very easy - even for me! I wish more companies were this helpful and efficient.

26 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Long term happy customer

I have ordered form this company at least once a month for many years. Every order has arrived next day with free delivery (minimum spend £30).
Pricing is competitive.

6 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I had bought liquids for a long time…

I had bought liquids for a long time without any trouble and was happy with the good service. In August 2024 I bought an Innokin Adept Zlide from them which was faulty out of the box. They did not make it easy to deal with a faulty item and I ended up repairing the unit myself (it was a faulty Z coil). Now, after just 6 months the battery is not holding charge for very long and seems to be slowly failing (it never lasted as long as the identical vape I bought elsewhere a few years back). So, for liquids they are very good as not much can go wrong.

2 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi James, thank you for taking the time to share your feedback. We're sorry you encountered an issue with your Innokin Adept Zlide kit. Upon reviewing your correspondence with our team, we can confirm that the correct procedure was followed. We inquired whether the coil was primed and requested a photo of the leaking tank to assist with troubleshooting, but unfortunately, you declined to provide this. We then offered our Freepost returns service so our team could test the kit and, if it was confirmed faulty, proceed with an exchange, credit, or refund. However, we were pleased to hear that replacing the coil resolved the issue shortly after and that your kit was functioning properly. If you require further assistance, please don't hesitate to contact us. Best Regards - ET Team

Avaliado com 5 de um total de 5 estrelas

Great service from the ET crew

Great service from the ET crew. Prompt to answer my queries and delivery was rapid a very positive e pretence and will keep the ET crew in mind for future forages in the world of vapes thank you

29 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hassle free and fast delivery.

I have used this business a few times now and they have been great each time. I found their prices very reasonable, deliveries were fast and their website easy to navigate and quite straight forward when placing an order. I will be buying from them again.

9 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sensational customer service

Fantastic customer service from James. I had an issue with my order which got resolved quickly and efficiently. I have been using ET for a few years now and the service is always top notch.

11 de janeiro de 2025
Avaliação não solicitada

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