The Electric Tobacconist UK Avaliações 

1.343
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From the moment you place an order, this company is absolutely superb. You get an email confirmation straight away, then a tracking reference before you’ve even had time to make a brew. They us... Ver mais

Avaliado com 3 de um total de 5 estrelas

I have used this company for quite some time and the service has always been superb. However, I have noticed with increasing concern that the Royal Mail 48 tracking service is taking longer and longer... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Ver mais

Detalhes da empresa

  1. Loja de cigarros eletrônicos

Informação fornecida por fontes externas variadas

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(1.343)

37 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

These guys are amazing

These guys are amazing. I ordered stuff from them on Saturday afternoon . Received it on Sunday morning. Come on . What a service. Love it .

21 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class…

First class company delivery very fast I got my last order in less than 24 hrs ! Great range of quality products at very reasonable prices

15 de setembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Have been buying here for years

Have been buying here for years. Good company to deal with, decent selection. Delivery used to be quick but last few orders have taken ages to arrive despite offering Royal Mail 24. Have had to source elsewhere inbetween delivery which isn't ideal.

3 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dreadful customer service experience…

EDIT:
The reply from ET UK implies that I was at fault and there was ‘miscommunication’; certainly no miscommunication on my behalf, instead there was misunderstanding on your behalf and my device was indeed disposed of as a result of a faulty clearomizer which was only identified as faulty after I attempted to use it on a new device and realised that it didn’t work. If I hadn’t have received a faulty clearomizer in the first place then the whole situation wouldn’t have happened. I’m left out of pocket due to you selling me a faulty clearomizer. Hence why I contacted you and explained the order of events in detail but sadly you didn’t ‘want’ to understand my communication. I repeatedly explained in numerous emails to you the order of events, so using the word ‘miscommunication’ is just a get out clause that you are hiding behind to not admit any fault. Rubbish customer service, rubbish customer care and rubbish reply to my review. Customers beware that if something goes wrong, they do not like to admit fault and make it as difficult as possible for you, hoping you’ll give up.

Dreadful customer service experience from what I have always believed to be a five star business. As stated in my numerous emails to you: customers only find out how good a business is when something goes wrong. And it certainly did with my last order from you.
Yes I got a replacement e-liquid and a nominal credit on my account as a ‘gesture of goodwill’ but that didn’t go far enough to compensate for the hassle and stress caused. Poor customer service and definitely not what I was expecting. Really disappointed with the outcome.

20 de agosto de 2024
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi Danielle, thank you for taking the time to provide your feedback. After reviewing the ticket, there appears to be some miscommunication. Our team promptly arranged to send you a replacement clearomizer, as the one in your kit appeared to be defective. Unfortunately, you discarded the entire starter kit before contacting us for assistance, even though the battery was in working condition. While we empathise with the frustration of accidentally disposing of a working device, we must note that this situation was, unfortunately, beyond our control. As a goodwill gesture, we credited your e-wallet with half the value of the kit, which you can use towards a new purchase. We appreciate your understanding. Best Regards - ET Team

Avaliado com 1 de um total de 5 estrelas

I have been using this company Terrible customer service for the…

I have been using this company for the past year. Never had a problem in fact they are very cheap and very quick postage. However after receiving 3 broken vapes in a few months, the company are not prepared to exchange or refund me unless they get the broken device tested. PEOPLE BE AWARE OF THE EVER CHANGING POLICIES AND RETURNS.

21 de agosto de 2024
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi Laura, thank you for taking the time to leave us a review. We apologise for the issues you’ve encountered with your starter kits. As a gesture of goodwill, we replaced your kit on two separate occasions, waiving the usual requirement to return the device first. However, given that this is now the third report of an issue with the same device, we kindly request that you return the kit for further testing. As part of our standard process, all defective products must undergo testing, and we have not made any changes to our returns policies. While we initially accommodated replacements outside of our standard policy, the repeated issues now require us to adhere strictly to our Returns Policy. This ensures a thorough investigation is conducted before any replacement or refund is issued. We thank you for your understanding. Best Regards - ET Team

Avaliado com 5 de um total de 5 estrelas

Excellent service from this company and…

Excellent service from this company and great price for my new vape's and the delivery was excellent also I placed an order on Thursday and received my order the following day 👍👌👍I will be ordering from this company again ..

16 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best company ever

Best company ever, i go back to them even if i can get my products cheaper elsewhere. years ago i bought a bottle of eliquid that wouldnt open they replaced it no bother. best marketplace for vape products, delivery is insanely quick it makes no sense how they are so fast. I often order at 5pm it comes before 12pm the next day... BEST COMPANY IN THIS INDUSTRY NO CAP

7 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant site!!

Everything I have ordered and bought is delivered as promised the next day!!! Fantastic site to order from and everything you need on the site, plus all your orders from previously are on there to so it’s easy to access what you need..

26 de julho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Prices are great but ….

Prices are great, free delivery over £20. Prompt delivery. Had a couple of issues with disposable Vapes which I spend around £50 a month on, the issue with the odd one not working!….and feeling like you get the Spanish Inquisition if you try and get a refund ! So that aspect, very disappointing, however overall good in terms of value for money and quick delivery.

28 de julho de 2024
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi Jennifer, thank you for leaving us a review. We are pleased you were happy with our quick delivery and pricing. We apologise for the problem you encountered with your disposable vapes. We value your feedback and will take it into consideration. To provide the best possible resolution, our team may ask questions and request batch numbers to investigate the matter with the manufacturer and prevent future occurrences. We thank you for your understanding. Kind Regards - ET Team

Avaliado com 5 de um total de 5 estrelas

Superb and efficient service!

Got a great deal on a XROS 4 Mini with 3 free liquids and ordered it quite late not expecting next day delivery (past cut off time). However, received a dispatch email shortly after and the package indeed arrived next day. Outstanding service, and great prices.

17 de julho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Until recently very happy with service…

Until recently very happy with service and delivery.

However if you get a problem all they do is replace it.

I have bought multiple 10 motive batteries and the majority of them have failed after short use or arrived not working.

they seem uninterested in the quality problem of their stock so i have no interest in using them again and have moved to Vape2Stop.

11 de julho de 2024
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi Adam, thanks for taking the time to leave us a review. We regret to hear about the difficulties you’ve experienced with the 10 Motives Batteries. Please note that we are not the manufacturer and therefore cannot influence the quality of this product; it is overseen by 10 Motives. However, we will forward your feedback to them for further investigation. Unfortunately, changing retailers is unlikely to fix the issue as the stock originates from the same source. We offer alternatives to 10 Motives batteries and if you require further information please don’t hesitate to contact us. Best Regards - ET Team

Avaliado com 5 de um total de 5 estrelas

Brilliant

Had a delivery issue and the delivery company were extremely unhelpful but Electrictobacconist.co.uk got it sorted for me within an hour and reassured me that I won't have the issue again. Their products are well worth the money, flavours exactly how they're described, they dispatch very quickly, and their customer service is top notch!

4 de julho de 2024
Avaliação não solicitada

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