The Electric Tobacconist UK Avaliações 

1.343
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From the moment you place an order, this company is absolutely superb. You get an email confirmation straight away, then a tracking reference before you’ve even had time to make a brew. They us... Ver mais

Avaliado com 3 de um total de 5 estrelas

I have used this company for quite some time and the service has always been superb. However, I have noticed with increasing concern that the Royal Mail 48 tracking service is taking longer and longer... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Ver mais

Detalhes da empresa

  1. Loja de cigarros eletrônicos

Informação fornecida por fontes externas variadas

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(1.343)

37 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great multi buy offers and quick delivery, I highly recommend!

I have been ordering the Riot Connex pods from ET for a number of months now. Every order has arrived quickly and in suitable packaging, which is fantastic given that the delivery is free when you spend over £19.99. I bulk buy the pods as ET always have great multi buy offers on which makes an expensive habit much more affordable.

I have had nothing but positive experiences with ET and I highly recommend them to anybody who vapes!

19 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Positive review

Since using ETUK I’ve always had a positive experience, I am never able to find the vape juice I like in regular shops but without fail, I will always get it on here.
They once sent me a freebie vape juice, which in turn has turned out to be one of my new favourites!
It’s one of the best online shops for vape juices, and the delivery is so quick and reliable. I’ve never had a time where I’m waiting for my parcel and it does what it says on the website “free delivery if you order before 4pm”.
I’ve recommended ETUK to a few of my friends -they also have always had a positive experience.

I’m not one to usually write reviews, however ETUK definitely deserves one!!

6 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have always rated this company highly…

I have always rated this company highly but it’s 10 days since my order, no email of when I will get delivery and no way of contacting the company. Dreadful!

21 de maio de 2024
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi Nikki, thanks for taking the time to leave us a review. We're sorry to hear you didn't appear to receive your order. You can contact us via the Help Desk on your account page or by following this link - bit.ly/ETSUPPORT. Please get in touch and one of our team will help resolve this. Best Regards - ET Team

Avaliado com 5 de um total de 5 estrelas

Absolutely perfect service

Once in a while you come across a company that knows how to deliver the perfect service. ETUK are certainly included in that category. Reasonable prices (and deals) and the fastest and most consistent delivery I've ever experienced. Can't fault them in the slightest.

23 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Giving The Electric Tobacconist 5 stars 100%

This company deserves awards for firstly customer service, I had a reply within 12 hours, after a little proving it was delivered it the wrong address. Not only did they dispatch my order again BUT let me change some flavours around due to me mistakingly adding the wrong ones. I give this company a 10/10 10 star 1st class rating. VERY VERY impressed.

23 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

I find the service from this company excellent. Orders are free, dispatched quickly and received very rapidly. Any issues which I have had with products were sorted immediately. I would highly recommend using this company

11 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Differing prices for same items without explanation

So I placed my order with a newsletter promo code and all seemed well. I live off-shore so VAT isn't applicable but it makes it difficult to work out what actually should be paid. Anyway, I've tried to place the same order and I get a different price. I press re-order and a different price again! I asked about this anomaly and was fobbed off. The code didn't even seem to take 10% off. Very confusing.

I upgraded my review after further pressing them on the issue. I eventually got a satisfactory response and a credit for the inconvenience.

8 de maio de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Issues with delivery but resolved.

I have used this company for years the service was usually very good. However my last order did not arrive when I contacted the company they sent a picture of its supposed delivery which was clearly not the reception of my building. They have since resolved the issue and hopefully will receive the replacement order shortly.

5 de maio de 2024
Avaliação não solicitada
logotipo da The Electric Tobacconist UK

Resposta da The Electric Tobacconist UK

Hi Chris, thanks for providing your feedback. Our Customer Service Team has already resolved the issue you encountered via email, and a replacement order has been dispatched. Regrettably, it appears that Royal Mail mistakenly delivered your order to the wrong address. We sincerely apologise for any inconvenience this may have caused. Please rest assured that your replacement order is on its way to you and we appreciate your patience in this matter. Best Regards - ET Team

Avaliado com 3 de um total de 5 estrelas

Fair company but wouldn’t buy from them again

Ok, so prompt delivery however the liquid I bought had a strange taste to it. I emailed the company and they responded quickly. However I bought this liquid as a treat for myself for this weekend, it’s a premium liquid zues Zy4 , so quite disappointed that it tasted strange. To be fair they offered me a refund but I just can’t be bothered with the faff of sending back etc. All in all not a bad company to deal with and were willing to refund but wouldn’t buy from them again as don’t want to be disappointed again with the liquid not being up to scratch

3 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 ☆ Company

What a amazing service I encounted from this company. The products I required where all in stock an cheaper than other on line stores. All items were received the next day. Well packaged. One piece of equipment was faulty, I contacted them, sent it back an they sent a new one straight away. Wow just wow! The customer service team were amazing an kept me informed at every stage via email, with quick prompt replies. Really impressed. You got a new regular shopper. Thank you

18 de abril de 2024
Avaliação não solicitada

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